Telecom
CPC Seeks Compensation from Telcos over Poor QoS

Consumer Protection Council (CPC) has requested the Nigerian Communications Commission (NCC) to draw out a special compensation plan for telecoms subscribers for the continued poor service quality by mobile phone networks in the country.
Mrs. Dupe Atoki, CPC’s director general, warned that the continuing consumer rights abuses by the operators had reached “intolerable” pitch.
Atoki, who spoke in Abuja during a courtesy visit to Prof. Umar Garba Danbatta, executive vice chairman of NCC, outlined the violations of consumer rights by the mobile network operators to include poor quality of service-especially high rate of drop calls and unsolicited text messages, even at odd hours.
Other infractions include unauthorised conscription of consumers into some telecom services or packages, especially caller tunes, without easy opting out options.
She said the identified breaches required “immediate regulatory attention”.
According to her, other concerns bothered on the disruption of internet service without prior notice to consumers; lack of compensation for down times; unfavourable data roll-over terms; and non-provision of detailed billing information on used data.
Other are the unfavourable customer care centres; ineffective customer care lines; and non-transparent sales promotion terms and conditions.
Atoki further stressed need to step up collaboration between the two agencies to address some of the consumers’ concerns, noting that despite NCC directives on unsolicited SMS, operators still indulged in the practice of sending these messages at odd hours, thereby infringing on the rights of individuals for a decent rest.
She said: “There should be a compensation policy put in place, where in if you have been short-changed for 10 seconds, you get your money back. And if that can be cumulative, in a month, or in a quarter, that amount of money that has consistently being short-changed can be calculated and reemitted to the consumer whether at the equivalent in cash or in airtime.”
Continuing, she said: “We are not unmindful of the challenges that operators put out as being responsible for poor service, some of which are vandalism of equipment, double taxation or even cost of laying cables.
“But for us, our concern is that, if we pay for these services, as long as you are in business and declaring profit, it is not in the interest of consumers to be faced with poor quality of service. If the challenges in the operating system environment still enable the operators to be in business and to make profit, then they are not fundamental enough to justify poor quality.”
Atoki explained that the purpose of the Council’s visit was to intimate the NCC’s boss of her organisation’s imminent full-scale investigation into the telecom sector, noting that a strengthened relationship would enhance the protection of telecom subscribers in the country.
Responding, Danbata, said the poor telecom service being experienced by subscribers were due to two major factors, categorised as technical and non-technical.
He said while the commission has the expertise to address the technical issues, the non-technical aspects regarding paucity of supporting infrastructure, could only be addressed by the three tiers of government.
However, on the CPC planned intervention in the telecoms sector, the NCC Vice Chairman cautioned the Council to exercise some restraint in embarking on such an assignment, stressing that only the NCC could determine parameters for drop calls.
Danbata said: “You have touched on very important subject that the commission is striving very hard to ensure improvement on and that is the quality of service. In wanting to conduct your investigation, you will seriously be handicapped because of the way we measure quality of service here.”
He said: “This is one of the regulatory things we do and we have established expertise doing this over the years to the extent that regulators over the continent of Africa come here in order to bring to bear the best practice that we have here in regulating their own sector.
“You spoke about drop calls, I think the parameters that characterise quality of service are divided into two. One is made of technical parameters which only NCC have the capacity to measure, appraise and give directive to operators to improve in the event these parameters fall below stipulated level. I hardly don’t see any role CPC can play in the determination of these parameters.”
Telecom
OpenAI in Talks to Offer U.S. Government 5% Stake Amid AI Scrutiny

OpenAI, the developer of ChatGPT, is reportedly in discussions to offer the U.S. government a five per cent equity stake in the company as part of efforts to address growing political and regulatory scrutiny surrounding artificial intelligence (AI).

According to a report by the Financial Times, the proposal is still at an early stage and would see other leading American AI companies consider similar arrangements to allow the public to benefit from the industry’s rapid growth.
OpenAI Chief Executive Officer, Sam Altman, was quoted as saying that public ownership would enable citizens to share in the economic benefits generated by AI while helping to build public trust in the technology.
Based on OpenAI’s March funding round, which valued the company at about 852 billion dollars, a five per cent stake would be worth approximately 42.6 billion dollars.
The report said the proposal comes amid increasing concerns over AI’s impact on jobs, national security and the concentration of wealth within a handful of technology companies.
Last month, U.S. President Donald Trump said his administration was exploring ways to ensure Americans benefit directly from the country’s leadership in artificial intelligence, including the possibility of government equity stakes in AI companies.
Under the reported proposal, OpenAI executives suggested that major AI firms could allocate five per cent of their equity to a public investment vehicle modelled after the Alaska Permanent Fund, which invests state oil revenues and distributes returns for public benefit.
The discussions are also taking place as OpenAI and rival AI company Anthropic prepare for potential stock market listings that would allow public investment in their businesses.
According to the report, implementation of such an arrangement could require approval by the U.S. Congress, while it remains unclear whether other AI companies would support the proposal.
OpenAI had previously advocated the creation of a “public wealth fund” that would give every citizen a stake in AI-driven economic growth, regardless of whether they participate in financial markets.
The proposal comes as the Trump administration intensifies oversight of advanced AI technologies while promoting U.S. leadership in the rapidly expanding sector.
Telecom
Beyond Capital: AI, RegTech to Define Nigeria’s Banking Future – NITDA DG

Kashifu Inuwa, director general of the National Information Technology Development Agency (NITDA), has said the next phase of growth for Nigeria’s banking sector will be driven less by capital accumulation and more by the ability of financial institutions to build digital trust through artificial intelligence (AI), regulatory technology (RegTech) and cyber resilience.

From left: Wole Famurewa, Ayotunde Coker, Managing Director, Rack Centre; the Director General of the National Information Technology Development Agency (NITDA), Kashifu Inuwa; Prof. Olayinka David West of Lagos Business School; and Femi Osinubi, Africa Advisory Leader, PwC, during the panel session, “The Efficiency Frontier – AI, RegTech and Cyber Resilience,” at the Future of Banking Nigeria Summit organised by CNBC Africa in Lagos.
Speaking during a panel session titled “The Efficiency Frontier – AI, RegTech and Cyber Resilience” at the Future of Banking Nigeria Summit organised by CNBC Africa in Lagos, Inuwa argued that while Nigeria’s banking industry has successfully weathered major reforms over the past two decades, the emerging threats confronting the sector require a different approach.
He noted that the industry has repeatedly demonstrated resilience through landmark milestones such as the 2005 banking consolidation, the 2009 banking reforms and the ongoing recapitalisation exercise. According to him, the priority has now shifted from simply raising capital to ensuring that such capital is protected and sustained in an increasingly digital economy.
“Today’s question is no longer whether we can raise capital, but whether we can protect, preserve and grow that capital in the digital era. Trust has become the foundation of modern banking, and that trust must be built on resilient digital infrastructure and effective regulation,” he said.
Inuwa observed that digital channels have become the primary point of interaction between banks and customers, making technology resilience, cybersecurity and uninterrupted service delivery essential to maintaining public confidence in the financial system.
He described artificial intelligence as a strategic tool capable of transforming banking operations by improving productivity, strengthening decision-making, boosting revenue and delivering personalised financial services that reflect the expectations of digitally connected customers.
The DG also highlighted the growing importance of regulatory technology, saying its adoption can simplify compliance, lower operational costs, improve transparency and strengthen governance across financial institutions.
According to him, effective regulation must evolve alongside innovation. He explained that NITDA combines formal regulatory instruments with collaborative, innovation-friendly approaches that allow emerging technologies to develop while regulators establish appropriate standards and safeguards.
“Technology evolves much faster than traditional regulation. Regulators must work closely with innovators to create enabling frameworks that encourage innovation while protecting consumers and maintaining market confidence,” he said.
Using Nigeria’s thriving fintech ecosystem as an example, Inuwa said technology has fundamentally changed the delivery of financial services by enabling customers to open accounts, access banking products and carry out transactions remotely without visiting physical branches.
He further called for closer collaboration among regulators to improve access to finance for Small and Medium-sized Enterprises (SMEs). He explained that AI-powered credit assessment and digital financial management tools can help financial institutions better understand business performance, reduce lending risks and expand credit to underserved enterprises.
On responsible AI adoption, Inuwa disclosed that NITDA’s National Artificial Intelligence Strategy provides a framework for deploying AI across critical sectors in partnership with sector regulators, including the Central Bank of Nigeria (CBN) for financial services.
He added that the Agency is also developing National Standards for Sovereign Cloud infrastructure and data classification to strengthen Nigeria’s digital sovereignty and ensure that sensitive national and financial data remain adequately protected.
Inuwa concluded that deeper collaboration among regulators, technology innovators and financial institutions will be critical to building a secure, resilient and globally competitive financial ecosystem that supports sustainable economic growth.
Telecom
India Asks Meta to Suspend WhatsApp Username Rollout over Fraud Concerns

Indian government has asked Meta Platforms to suspend the rollout of WhatsApp’s proposed username feature in the country over fears that it could fuel online fraud, impersonation and phishing attacks.

The directive, issued by the Ministry of Electronics and Information Technology (MeitY), comes days after WhatsApp announced plans to introduce usernames globally, allowing users to connect without sharing their phone numbers in a move aimed at enhancing privacy.
India, WhatsApp’s largest market with more than 500 million users, expressed concern that the feature could make it easier for cybercriminals to impersonate individuals and organisations, particularly among users with limited digital literacy.
According to media reports, the ministry, in a letter to Meta, warned that the feature could increase incidents of online fraud, phishing, digital arrest scams and identity theft.
A senior government official was quoted as saying that malicious actors could claim usernames resembling those of legitimate individuals and use them to deceive unsuspecting users.
The ministry has reportedly asked Meta not to launch the feature in India until consultations with the government are concluded and the company provides satisfactory explanations on the safeguards built into the system. Authorities have also asked WhatsApp to respond to the concerns within three days.
Responding to the concerns, Meta said the username feature had not yet gone live in India and stressed that multiple security measures had been incorporated to prevent abuse.
The company said usernames for high-profile public figures and verified organisations had already been reserved to prevent impersonation.
Meta added that users would still require a phone number to register for WhatsApp and that the platform had introduced several layers of protection, including limits on messaging unknown users, restrictions on repeated attempts to guess usernames, and systems to detect and remove impersonation and scam-related activities.
The latest development comes as India intensifies efforts to combat cybercrime amid a sharp rise in digital fraud cases across the country.
Government data indicate that financial losses from cyber fraud have risen significantly in recent years, prompting closer scrutiny of digital platforms and their security features.
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