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Dearth of Manpower Bane of Telecom Development

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Nigeria’s telecommunications industry is at a critical period in the quest for development. The sector has been bedeviled with quality of service issues, some of which are within the purview of the operators and others outside their control.

Some of the factors responsible for poor quality of services include congestion of the network by operators, as a result of insufficient capacity in the network.

It was against this backdrop that Nigerian Communications Commission (NCC) banned two Global System for Mobile communications (GSM) operators from running promotions geared towards increasing their subscriber base.

Besides, there are challenges of inadequate infrastructure such as power and transmission backbone.

It is unfortunate that of the said causes of the present quality of service issue nobody is looking at vital issue that account for greater percentage of poor service delivery. This is the issue of shortage of manpower.

Skilled Manpower is the trained human resources required to run a business concern. In telecommunications, this trained manpower is required mostly in running the network such as maintenance, capacity deployment among others.

Nigeria CommunicationsWeek investigations revealed that GSM operators are facing shortage of skilled manpower in the engineering aspect of their business. This is responsible largely for the high drop calls experienced by subscribers.

When network operators rolled out service some seven years ago they engaged services of foreign expertise that are running their networks, as a result of huge cost associated with keeping these expertise and need to groom local manpower believed to be cheaper network operators started replacing some of their foreign expertise with local substitutes who are not well trained to handle high end network deployment and maintenance.

Telecommunication is a technology intensive industry and enhance requires high-level skilled manpower at all stages of its deployment. This includes research, manufacture, installation, operation and maintenance. A lot of research is required both in the development of the hardware components such as integrated circuits, thin film resistors, printed circuit boards, etc and also, in the process engineering required in manufacturing such components. For examples AT & T’s Bell Laboratories in the U.S.A at its peak in the 80’s employed over 3000 professors and academicians with PhD and MSc’s to conduct research on various fields of telecommunications. Majority of them are professors on sabbatical leave from top American universities like MIT, California Institute of Technology (CALTECH), University of California at Berkeley and Standard University. The laboratory boasts of over 30,000 patients. Nigerian universities and the Academia have unique opportunity to contribute to the development of telecommunications in Nigeria through the generation of new knowledge and also producing the right type of manpower for the industry.

Also the universities and polytechnics must equip the students with the right knowledge base that can match the requirement of the industry. There will definitely be need to modify and upgrade course curriculum in electrical/electronic engineering departments.

Engr. Ernest Ndukwe, executive vice chairman, NCC had explained at one of the telecom consumer’s parliament on quality of service that there is presently a dearth of skilled manpower in the rapidly expanding telecom industry. The frequent poaching of staff among telecom operators, sometimes through offer of higher salaries, is a clear evidence of this shortage. The coming of 3G he said and the subsequent need to expand the network will further aggravate the skills shortage. Independent engineers, financial management and technical consultants have an opportunity to bridge this skill gaps. Specifically, the Nigerian Society of Engineers should encourage its members to upgrade and sharpen their skills in order to supply the required manpower for the industry.

Operators will also be seeking to outsource some specialized functions like tower design, tele-traffic studies, power systems design, spectrum clearance, civil structures, plant maintenance, type approval certification, enterprises software, among others. 3G service introductions will definitely expand the need for these services and it is an opportunity for us to further develop and consolidate the service industry in Nigeria.

In the profile of all of the companies, there are high number of foreign engineers playing major roles in operations and maintenance.

These can be traced to the fact that the companies are new and still expanding their services, as soon as exchanges, transmission and remote stations are commissioned, all that is left is daily operations and maintenance which we are close to achieving, one would expect that the foreign engineer would transfer such responsibilities to local hands.

The call therefore is for our operators to begin a gradual integration process of having local engineers with the necessary skills to take-over the operations and maintenance of the networks.

Presently, there are many engineering graduates doing things that are unrelated to their area of training in order to keep soul and body together, and there are many others who are without employment. Operators should consider a management training scheme, under which young graduates from our universities and polytechnics would be employed as trainees; for a period of two to four years, in order to understand the systems and network, such that in the next three to five years we can have fully Nigerian companies, not only in terms of registration, but also in the area of manpower.

Under such a scheme, the trainees may be co-opted into project teams as part of the network roll out, and at the end, they would have knowledge of how things work and a full knowledge of the network profile.

In this regard, Mr. Gbenga Adebayo, chairman, Association Telecommunications Operators of Nigeria (Alton) recommended that telecommunications operators should work with universities and polytechnics, to introduce the scheme, and identify the above-average students who would like to make career in telecoms, such students can be allowed to pass their industrial training with the companies and upon graduation commence a traineeship program, during which period they can be integrated into the operations of the company.

In the area of on-the-job and function specific improvement, we now have institutions like Digital Bridge Institution, Abuja that can offer training in various areas of Information and Communications Technology.

The scheme would go a long way to our manpower demands for now and the future. We can not afford to have an industry that is heavily depended on foreign hands; the implications are too many, both on our educational system, and on level of technological development.

We must have Nigerians playing significant role in the daily operations of various telecom company and that is the only way that can guarantee a truly Nigeria industry in the future.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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OpenAI in Talks to Offer U.S. Government 5% Stake Amid AI Scrutiny

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OpenAI, the developer of ChatGPT, is reportedly in discussions to offer the U.S. government a five per cent equity stake in the company as part of efforts to address growing political and regulatory scrutiny surrounding artificial intelligence (AI).

OpenAI in Talks to Offer U.S. Government 5% Stake Amid AI Scrutiny

According to a report by the Financial Times, the proposal is still at an early stage and would see other leading American AI companies consider similar arrangements to allow the public to benefit from the industry’s rapid growth.

OpenAI Chief Executive Officer, Sam Altman, was quoted as saying that public ownership would enable citizens to share in the economic benefits generated by AI while helping to build public trust in the technology.

Based on OpenAI’s March funding round, which valued the company at about 852 billion dollars, a five per cent stake would be worth approximately 42.6 billion dollars.

The report said the proposal comes amid increasing concerns over AI’s impact on jobs, national security and the concentration of wealth within a handful of technology companies.

Last month, U.S. President Donald Trump said his administration was exploring ways to ensure Americans benefit directly from the country’s leadership in artificial intelligence, including the possibility of government equity stakes in AI companies.

Under the reported proposal, OpenAI executives suggested that major AI firms could allocate five per cent of their equity to a public investment vehicle modelled after the Alaska Permanent Fund, which invests state oil revenues and distributes returns for public benefit.

The discussions are also taking place as OpenAI and rival AI company Anthropic prepare for potential stock market listings that would allow public investment in their businesses.

According to the report, implementation of such an arrangement could require approval by the U.S. Congress, while it remains unclear whether other AI companies would support the proposal.

OpenAI had previously advocated the creation of a “public wealth fund” that would give every citizen a stake in AI-driven economic growth, regardless of whether they participate in financial markets.

The proposal comes as the Trump administration intensifies oversight of advanced AI technologies while promoting U.S. leadership in the rapidly expanding sector.


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Beyond Capital: AI, RegTech to Define Nigeria’s Banking Future – NITDA DG

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Kashifu Inuwa,  director general of the National Information Technology Development Agency (NITDA), has said the next phase of growth for Nigeria’s banking sector will be driven less by capital accumulation and more by the ability of financial institutions to build digital trust through artificial intelligence (AI), regulatory technology (RegTech) and cyber resilience.

Beyond Capital: AI, RegTech to Define Nigeria's Banking Future – NITDA DG

From left: Wole Famurewa, Ayotunde Coker, Managing Director, Rack Centre; the Director General of the National Information Technology Development Agency (NITDA), Kashifu Inuwa; Prof. Olayinka David West of Lagos Business School; and Femi Osinubi, Africa Advisory Leader, PwC, during the panel session, “The Efficiency Frontier – AI, RegTech and Cyber Resilience,” at the Future of Banking Nigeria Summit organised by CNBC Africa in Lagos.

Speaking during a panel session titled “The Efficiency Frontier – AI, RegTech and Cyber Resilience” at the Future of Banking Nigeria Summit organised by CNBC Africa in Lagos, Inuwa argued that while Nigeria’s banking industry has successfully weathered major reforms over the past two decades, the emerging threats confronting the sector require a different approach.

He noted that the industry has repeatedly demonstrated resilience through landmark milestones such as the 2005 banking consolidation, the 2009 banking reforms and the ongoing recapitalisation exercise. According to him, the priority has now shifted from simply raising capital to ensuring that such capital is protected and sustained in an increasingly digital economy.

“Today’s question is no longer whether we can raise capital, but whether we can protect, preserve and grow that capital in the digital era. Trust has become the foundation of modern banking, and that trust must be built on resilient digital infrastructure and effective regulation,” he said.

Inuwa observed that digital channels have become the primary point of interaction between banks and customers, making technology resilience, cybersecurity and uninterrupted service delivery essential to maintaining public confidence in the financial system.

He described artificial intelligence as a strategic tool capable of transforming banking operations by improving productivity, strengthening decision-making, boosting revenue and delivering personalised financial services that reflect the expectations of digitally connected customers.

The DG also highlighted the growing importance of regulatory technology, saying its adoption can simplify compliance, lower operational costs, improve transparency and strengthen governance across financial institutions.

According to him, effective regulation must evolve alongside innovation. He explained that NITDA combines formal regulatory instruments with collaborative, innovation-friendly approaches that allow emerging technologies to develop while regulators establish appropriate standards and safeguards.

“Technology evolves much faster than traditional regulation. Regulators must work closely with innovators to create enabling frameworks that encourage innovation while protecting consumers and maintaining market confidence,” he said.

Using Nigeria’s thriving fintech ecosystem as an example, Inuwa said technology has fundamentally changed the delivery of financial services by enabling customers to open accounts, access banking products and carry out transactions remotely without visiting physical branches.

He further called for closer collaboration among regulators to improve access to finance for Small and Medium-sized Enterprises (SMEs). He explained that AI-powered credit assessment and digital financial management tools can help financial institutions better understand business performance, reduce lending risks and expand credit to underserved enterprises.

On responsible AI adoption, Inuwa disclosed that NITDA’s National Artificial Intelligence Strategy provides a framework for deploying AI across critical sectors in partnership with sector regulators, including the Central Bank of Nigeria (CBN) for financial services.

He added that the Agency is also developing National Standards for Sovereign Cloud infrastructure and data classification to strengthen Nigeria’s digital sovereignty and ensure that sensitive national and financial data remain adequately protected.

Inuwa concluded that deeper collaboration among regulators, technology innovators and financial institutions will be critical to building a secure, resilient and globally competitive financial ecosystem that supports sustainable economic growth.


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India Asks Meta to Suspend WhatsApp Username Rollout over Fraud Concerns

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Indian government has asked Meta Platforms to suspend the rollout of WhatsApp’s proposed username feature in the country over fears that it could fuel online fraud, impersonation and phishing attacks.

India Asks Meta to Suspend WhatsApp Username Rollout over Fraud Concerns

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The directive, issued by the Ministry of Electronics and Information Technology (MeitY), comes days after WhatsApp announced plans to introduce usernames globally, allowing users to connect without sharing their phone numbers in a move aimed at enhancing privacy.

India, WhatsApp’s largest market with more than 500 million users, expressed concern that the feature could make it easier for cybercriminals to impersonate individuals and organisations, particularly among users with limited digital literacy.

According to media reports, the ministry, in a letter to Meta, warned that the feature could increase incidents of online fraud, phishing, digital arrest scams and identity theft.

A senior government official was quoted as saying that malicious actors could claim usernames resembling those of legitimate individuals and use them to deceive unsuspecting users.

The ministry has reportedly asked Meta not to launch the feature in India until consultations with the government are concluded and the company provides satisfactory explanations on the safeguards built into the system. Authorities have also asked WhatsApp to respond to the concerns within three days.

Responding to the concerns, Meta said the username feature had not yet gone live in India and stressed that multiple security measures had been incorporated to prevent abuse.

The company said usernames for high-profile public figures and verified organisations had already been reserved to prevent impersonation.

Meta added that users would still require a phone number to register for WhatsApp and that the platform had introduced several layers of protection, including limits on messaging unknown users, restrictions on repeated attempts to guess usernames, and systems to detect and remove impersonation and scam-related activities.

The latest development comes as India intensifies efforts to combat cybercrime amid a sharp rise in digital fraud cases across the country.

Government data indicate that financial losses from cyber fraud have risen significantly in recent years, prompting closer scrutiny of digital platforms and their security features.


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