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Measuring ICTs: Indicators to Promote Evidence-Based Policymaking

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Alexandre Fernandes Barbosa is Head of the Center of Studies for Information and Communications Technologies (CETIC.br)
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With the rapid dissemination of information and communication technology (ICT), people are able to engage in all segments of society.

At the same time, the fast adoption of ICTs by citizens, organizations and governments, poses new challenges for policymakers aiming to foster the ICT skills development required for success in today’s digital economy while also ensuring digital inclusion.

Measuring the impacts of ICTs in society, as well as monitoring how they are being used to promote sustainable development, is essential to the design of effective public policies and improve accountability, and a crucial activity to guide policymakers’ ICT growth strategies.

The Importance Of Data Collection
Many countries and organizations have been increasing their capacity to produce ICT-related statistics to help policymakers craft better policies.

However, some regions and countries still lack the ability to provide systematic and reliable ICT statistics.

Most countries collect and produce supply-side administrative data through ministries or regulators, which is very often insufficient for policy purposes.

This is why the need for harmonized, internationally comparable demand-side ICT statistics is being discussed at national and international levels.

The ITU-led Partnership on Measuring ICT for Development plays an important role in providing a harmonized methodological framework to measure 53 ICT core indicators. The process aims to develop statistical standards and internationally agreed methodologies to enable countries to measure the access to and use of ICTs.

Lessons from Brazil
Brazil officially started to produce internationally comparable ICT statistics in 2004 as a result of a partnership between the Brazilian Internet Steering Committee (CGI.br) and the Brazilian Institute of Geography and Statistics (IBGE).

This made the inclusion of an ICT module in the National Households Sample Survey (PNAD) possible, giving rise to the first generation of ICT statistics in the country.

After this success, the need to deepen the investigation of the impact of ICTs in specific areas, such as e-government, e-commerce, barriers to access and use, skills, and safety, has led both the Internet Steering Committee and the Network Information Center (NIC.br) to allocate resources for annual stand-alone ICT surveys.

This important initiative made it possible to establish Brazil’s first two national surveys dedicated exclusively to ICTs in households and ICTs in enterprises.

These surveys have become the major and primary source of statistical data on ICTs in Brazil, and are important instruments for designing and assessing ICT policies.

The solid cooperation between ITU and Center of Studies for Information and Communications Technologies (Cetic.br) over the years has been central to the development of ICT indicators through the exchange of relevant information, best practices and sharing experiences.

Cetic.br’s experience shows that internationally agreed methodologies are of utmost importance, but other initiatives are necessary to engage policymakers and other relevant stakeholders in the ICT statistics production process.

Capacity-building workshops on how to use survey data in the policymaking process have proven effective in Brazil; aside from raising awareness on the importance of measurement in the design and monitoring of ICT policies, the workshops are also an important channel for disseminating internationally acknowledged frameworks and methodologies, such as those set forth by the Partnership on Measuring ICT for Development.

After ten years of compiling ICT statistics, Cetic.br currently conducts nine national stand-alone ICT survey projects, including ICT Households, ICT Kids Online Brazil, ICT Enterprises, and ICT in Health. Each survey project relies on the methodological support of an important group of experts, composed of representatives from government and international organizations, academia and civil society.

This multi-stakeholder network of collaborators is currently comprised of approximately 200 experts that ensure all phases of the data production process are rigorously tested, and helps Cetic.br to continuously improve methodological procedures for obtaining reliable and quality data, as well as identifying new areas of investigation.

Alexandre Fernandes Barbosa is Head of the Center of Studies for Information and Communications Technologies (CETIC.br), an Unesco Category II Center for the development of information society based in Sao Paulo, Brazil.

 


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E-Business

Kaspersky Discovers Vulnerability in Qualcomm Snapdragon Chips that can Lead to Data Loss & Device Compromise

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Kaspersky ICS CERT discovered a hardware-level vulnerability affecting Qualcomm chipsets that are widely used in a range of consumer and industrial devices, including smartphones and tablets, car components, IoT devices and more.

The vulnerability resides in the BootROM – firmware embedded at the hardware level. Attackers could potentially get access to any data stored on the device or device sensors like camera and microphone, implement complicated attack scenarios and in some circumstances get full control of the device. The results of the research were presented at Black Hat Asia 2026.

The vulnerability affects Qualcomm MDM9x07, MDM9x45, MDM9x65, MSM8909, MSM8916, MSM8952 and SDX50 series and was reported to Qualcomm in March 2025. Qualcomm formally acknowledged the vulnerability in April 2025. It has been assigned a CVE-2026-25262. Other Qualcomm-based chips may be affected as well.

Kaspersky researchers explored the Sahara protocol, a low-level communication system used when a Qualcomm chip enters Emergency Download Mode (EDL) – a special recovery mode designed for repairing or restoring smartphones or other devices. Sahara acts as the first step that allows a computer to connect to the device and load software before the operating system on the device starts.

Kaspersky demonstrated that a security flaw in this process could allow an attacker with physical access to the target device to bypass key security protections in the chip, compromise the secure boot chain and, in some cases, deploy malicious applications and backdoors to the chip’s Application Processor, thus fully compromising the entire device.

For example, in cases when the target device is a smartphone or a tablet, the attacker can potentially get access to entered user passwords, and subsequently this opens further access to multiple types of sensitive user data, such as files, contacts, location, access to the devices’ camera and microphone, etc.

A potential attacker only needs a few minutes of physical access to a device to compromise it. Therefore, if a smartphone has been sent for repair or left unattended for a short time, one can no longer be sure it is not infected. Researchers warn that the threat extends beyond end-user scenarios to include potential compromise during the supply chain phase.

“Vulnerabilities like this may allow attackers to deploy malware that is difficult to detect and remove. In practice, this could enable covert data collection or influence device behaviour over extended periods of time.

“While a reboot might seem like an effective way to remove such malware, it cannot always be relied upon: compromised systems may simulate a reboot without actually resetting. In such cases, only a complete loss of power – including battery depletion – guarantees a clean restart,” comments Sergey Anufrienko, security expert at Kaspersky ICS CERT.

Kaspersky advises organisations and individual users to exercise strict physical security control over devices including at the supply, maintenance and decommissioning phases. A reboot of the device by cutting off the power supply to the affected chip (if available) or full battery discharge may help to get rid of the malware if it was installed.


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Survey Shows Gaps in Cybersecurity Policies and Employee Commitment Leave Organisations Vulnerable

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A recent Kaspersky survey entitled “Cybersecurity in the workplace: Employee knowledge and behaviour”, showed that 39% of professionals in the Middle East, Turkiye and Africa (META) region, consider cybersecurity rules in their company to be excessive or not fully appropriate.

While 7% noted that their organisations do not have cybersecurity rules or that they are not aware of them. These results show a disconnect between corporate cybersecurity policies and employee commitment to these rules, underscoring the risks associated with shadow IT and unmanaged device usage in the workplace.

Shadow IT is defined as the use of unauthorised software, devices, or services without IT oversight, and it has evolved into a critical business risk. While often driven by employee productivity needs, it creates blind spots for IT departments.

The rise of hybrid work environments, increased reliance on cloud-based tools and the spread of AI tools have accelerated this trend. Without robust cybersecurity management and oversight, organisations face heightened exposure to ransomware attacks, data leaks, and regulatory penalties.

19% of survey respondents in the META region said there are no policies regarding the use of non-corporate devices in their company. 35% of employees admitted that they can use their own devices to access business information, provided they have some type of cybersecurity protection, even consumer-grade software.

On the positive side, 21% said they can use their own device, but these must first pass more stringent corporate IT security checks; while 25% of respondents indicated that only devices provided by the IT function can be used for work purposes.

The situation is significantly better with permissions for employees to install software on corporate devices without IT department’s approval. 50% reported that only IT specialists in their company are allowed to install software, while in 31% of organisations only top management or designated users can do so. 11% of employees can install software that is approved by the IT team. However, 8% of respondents said that all users can install any software they need without IT agreement in their organisation.

At the same time 21% of professionals surveyed acknowledged that within the past year they installed software on their work devices without IT supervision. That highlights a persistent shadow IT challenge that continues to expose organisations to security vulnerabilities, compliance risks, and data breaches.

“Shadow IT is now a mainstream operational risk. When one in five employees installs software without IT oversight, it signals a policy gap. Many organisations already have security policies in place, but employee perception must also be considered.

Organisations should move beyond restrictive controls and instead implement intelligent, user-centric cybersecurity strategies that combine strategies that integrate technology with employee awareness and responsible use,” said Toufic Derbass, Managing Director for the META region at Kaspersky.

 


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Microsoft Faces £1.7Bn Cloud Lawsuit in UK over Alleged Market Abuse

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Microsoft is facing a £1.7 billion ($2.3 billion) class action lawsuit in the United Kingdom over allegations that it abused its dominant market position in cloud computing.

Microsoft Faces £1.7bn Cloud Lawsuit in UK Over Alleged Market Abuse

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The case, filed before the Competition Appeal Tribunal, was brought by Maria Luisa Stasi on behalf of about 59,000 British businesses and organisations. It alleges that Microsoft unfairly imposed higher costs on customers running its Windows Server software on rival cloud platforms.

Stasi said the company’s practices have had a significant financial impact on both public and private sector organisations over several years.

In allowing the case to proceed, the tribunal ruled that it has a “reasonable prospect of success.” The judges noted that Microsoft is alleged to have abused its dominance in the paid server operating system market to undermine competition in the cloud services space.

If the claim succeeds, compensation for affected organisations is estimated to range between £1.7 billion and £2.1 billion.

Microsoft has rejected the allegations and confirmed it will appeal the ruling. A company spokesperson said the decision does not represent a final judgment on the claims and that it disputes the substance of the case.

The lawsuit comes as regulators in the UK and the European Union intensify scrutiny of Microsoft’s cloud business practices. UK authorities are currently assessing whether the company should be designated as having “strategic market status,” a move that would subject it to stricter competition rules.


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