Telecom
iSON BPO Opens Call Centers Across Africa
iSON BPO a subsidiary of iSON Group, an emerging leader in IT and ITes in Africa, has continued to drive strong presence with its establishment of call centers all over Africa.
iSON Group consists of three operating companies, iSON BPO which provides outsourcing services specifically in customer service experience management, iSON Technologies the systems integrator arm and iSON Innovation and Investment (i3), which is a recent initiative launched by the Group to drive consumer internet business in Africa.
In Africa alone, iSON operates in 25 countries with over 10,000 employees operating in its call centers including Nigeria, Zambia, Ghana, South Sudan, Liberia, Uganda and Tanzania, with plans to build more facilities in the coming years. With the global awakening to more cost effective solutions, Business Process Outsourcing, with specific regard to call center management has become a cost effective solution to most customer centric organizations with the twin benefit of this being a ready-made platform for employment generation for the rising number of employable youths, with basic IT training to steer them onto a gainful career path.
“We are responding simply to the law of demand and supply but in such a way that ‘supply’ in turn organically grows macro economies rapidly in all our host communities,” Chairman and Founder of iSON groups asserts.
“This of course has a ripple effect on not just providing a much needed service to our clients and engendering youth development and capacity but also building and sustaining our communities while encouraging urban to semi urban job shift,” he concludes.
As of 2016, Nigeria accounts for over half the call center staff working for iSON across Africa. Due to the rigorous training the company offers its staff, they are highly valuable in other verticals they migrate to, thus reinforcing iSON as a strong platform for capacity engagement and building.
iSON Group services a growing list of market leaders in their various niches i.e. Banking, Insurance Financial Services (BFSI), Telecom, Hospitality, Retail, Government, Health care, FMCG and DTH, Media and Entertainment
The company offers its teeming customers all over the world various services such as analytics, customer experience management, voice process solution and CRM process solution.
Since its inception, iSON Group has amassed numerous awards for its BPO efforts some of which include the 2016 Great Place to Work award for ‘Best Practices’ and ‘CSR’, CIO top 100 Companies, Champions of Governance award, World Class Cup Team award from Standard Chartered Kenya, Distinguished Achievement in IT & ITES, Best Technology Vendor Top 100 Organizations Supplier Award – Zimbabwe Customer Service Week and the Global Business Excellence Awards – Outstanding IT Team.
The company continues to expand its services around Africa with new call centre facilities recently launched in Ilorin and Abeokuta in Nigeria.
With the introduction of Travel Saga, a premium, fast-paced gaming experience that is currently live and accessible to customers on its network, Globacom has lifted the bar for mobile entertainment in the country.
Travel Saga is a story-driven, intricately connected role-playing game designed to provide the thrill, complexity, and competitive intensity of some of the most well-known action games in the world.
The game, which has been painstakingly optimized for mobile devices, redefines mobile gaming as a full-fledged digital battlefield by translating a console-grade experience onto data-enabled handsets.
Fundamentally, Travel Saga takes users on quick virtual journeys against recognizable international landscapes. In a dynamic, ever-evolving gaming environment, players are thrown into furious missions, fierce fights, and ever-expanding tales where talent, strategy, and endurance determine who rises through the ranks to become a true war hero.
In addition to the excitement of fighting, users are encouraged to go to various locations, take part in thrilling challenges, and participate in intense competition for in-app rewards like points and victory badges. With each encounter and accomplishment, the immersion increases with each level, maintaining momentum and excitement.
Flexible subscription plans with one-time or auto-renewal choices are available to subscribers for the service, which costs ₦100 per day and ₦250 per week. By dialing *70021#, customers can quickly subscribe and gain instant access to the action.
With Travel Saga, Glo reaffirms its dedication to innovation and high-end digital experiences, making top-notch gaming easily accessible to its customers. The game offers uninterrupted action, adventure, and competition, all smoothly supported by the Glo network.
SHELT, a leading cybersecurity-as-a-service provider, has earned inclusion in the 2025 MSSP 250, the annual ranking of the world’s top 250 Managed Security Service Providers (MSSPs) by MSSP Alert, a CyberRisk Alliance publication.
SHELT
The list evaluates firms on business performance, service breadth, and industry impact, spotlighting those excelling in growth, operational excellence, and advanced managed security amid rising cyber threats. Selection criteria include annual recurring revenue, profitability, workforce expansion, business growth, and the depth of managed security offerings.
SHELT’s recognition underscores its investments in scalable security operations, threat intelligence, and tailored managed services across multiple regions, enabling clients to navigate complex risk landscapes effectively.
“Being recognised in the MSSP 250 is a meaningful milestone for our team,” stated Youssef Abillama, CEO of SHELT. “It validates our focus on building practical, resilient security services that help organisations manage risk and respond effectively to today’s evolving cyber threats.”
The company hailed the honour as testament to its teams’ dedication and expertise worldwide, reaffirming commitment to enhancing capabilities and delivering trusted cybersecurity solutions.
Meta Platforms, owner of Facebook, has appointed Dina Powell McCormick, a former adviser to President Donald Trump, as its new president and vice chairman, bolstering its leadership amid aggressive AI and infrastructure expansion.
Dina Powell McCormick
The announcement, made on Monday, positions Powell McCormick – who recently stepped down from Meta’s board after eight months – to guide overall strategy, including multi-billion-dollar investments in data centres and global partnerships.
A Goldman Sachs veteran with 16 years in senior roles and prior stints as deputy national security adviser under Trump and in the Bush administration, she brings deep finance and international ties to the role.
Meta CEO Mark Zuckerberg hailed her as “uniquely qualified” for the company’s next growth phase, while President Trump praised the move on Truth Social as a “fantastic choice”.
The hire signals Meta’s efforts to strengthen White House relations, following recent dinners with Trump and U.S. investment pledges worth hundreds of billions
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