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CWG Launches ATM-as-a-Service Initiative

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Computer Warehouse Group (CWG) Plc has launched Automated Teller Machine-as-a-Service, a solution focused on enabling the growth in the financial inclusion to ensure a more thriving society.

This solution is aimed at increasing banks focus on core banking operations, increase bank ATM deployment and coverage as well as ensures cost savings based on ATM volumes.

CWG can provide all these with the vast infrastructure setup the business has to ensure efficient service delivery.

These infrastructures cover Technical Service Centre (ATM Repair Centre) ; Tier 3 data Centre; Satellite uplink facility; Customer Service Centre; Monitoring Centre; Training Centre; Application delivery and support team, and Software development team.

Having such expertise housed in CWG Plc ensures that we are able to provide the following services, through CWG ATM AS A SERVICE; ATM Deployment, Monitoring Solution, Logistics, Handling of spares / parts replacement, Secondary Power solution & support, Value Added Services, Call centre services, multiple vendor Management & Software upgrades.

The greatest assets at CWG are its vast collection of experts, to further strengthen its collection, CWG is pleased to introduce Ridwaan Hansia to the Group.

Ridwaan joins the CWG ATM Service Team as the ATM Services Director. A South-African National, with his vast experience spanning over 2 decades, he is an asset to the Pan-African organization.

Ridwaan has several years of software troubleshooting experience and understands our (CWG Plc) needs having worked in varying technical capacities across various African regions.

His commitment to exceptional service, and passion for technology has seen his career progression since 1994 with IBM South African as the Service Operations Manager – Middle East and Africa, from where he moved to Diebold South Africa as Service Director in 1997; then went on to work with Diebold International as the Service Partner Operations Manager – Europe, ME & Africa; overseeing over about 35 countries.

He was responsible for Service Partner Operational activities for Diebold’s partner network in Eastern Europe, Middle East and Africa.

This role, included Service Business Development activities, Operational Efficiency and Support and was later assigned to Diebold Asia Pacific (Indonesia) for several months to restructure and improve operational efficiency.

He later joined Wincor Nixdorf in 2007, as the Service Support Consultant to Wincor’s Business Partners in Africa.

Whilst in this role, he was responsible for developing processes and procedures to ensure smooth and efficient operational continuity and served as the central point of escalation for out of line situations ensuring corrective steps are taken to prevent re-occurrences.

This he handled successfully and moved on to be responsible for service performance of local and regional customers.

He also was in charge of setting up the Wincor South Africa Service Support Infrastructure – which includes parts sales and parts repair in Banking and Retail sector appointment and management of Service Partners and internal resources to deliver and execute service delivery.; as well as responsible for executing and delivering large Service Projects in South Africa, all serving in the role as the Area Service Manager – South & East Africa Wincor Nixdorf (Pty) Ltd, a position he had held from 2011, till joining the CWG Family, as ATM Services Director, June 2016.

The Nigerian Financial landscape has shifted dramatically in the last almost two decades with the introduction of ATM services making banking transactions easier and easing the pressure experienced by all parties within the banking halls.

Prior to 2006, there was a dearth in the use of ATM in Nigeria; between 2007 and 2009, Nigeria added 10,000 ATMs until CBN imposed a policy on Off-site ATMs which hampered further growth.

In 2011, the CBN Policy was lifted, yet Nigeria has only added 5,945 ATMs till date due to inadequate capital from the Banks; which has led to long queues at the few ATMs and congestion within banking halls as the number of ATMs across the country cannot meet Customers’ demands

With Nigeria ranking as having the largest thriving economy in Africa, our comparative ATM values to other countries are well below average: Nigeria: 16 ATMs/100,000 adult population vs South Africa: 66 ATMs/100,000 adult population vs UK: 130 ATMs/100,000 adult population.

Despite many initiatives by the CBN and other reputable Financial Institutions to ensure 100% financial inclusion of the adult population, quite a number of adults in Nigeria and its environs, have no access to any form of financial services; with an average of 34% and 60% Financially excluded adults recorded in the South-Eastern and Northern parts of Nigeria respectively.
 
 

 


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E-Financial

FCMB Turns Normal Banking into Rewards with New Mobile App Upgrade

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First City Monument Bank (FCMB) has introduced a set of new features on its mobile app, led by a reward points system that turns everyday transactions into tangible benefits for customers.

FCMB Turns Normal Banking into Rewards with New Mobile App Upgrade

With this update, FCMB shifts the focus from routine banking to value creation, giving customers a stronger reason to engage, transact, and stay within its digital ecosystem.

At the centre of the upgrade is the Reward Points feature, which allows customers to earn and redeem points on transactions made in the app. The more customers use the platform, the more value they unlock, creating a direct link between daily banking activity and real-life rewards.

Beyond the rewards, the enhanced app introduces a Regal Premium Lifestyle Subscription that offers users access to curated lifestyle benefits across travel, dining, and entertainment, plus a three-month free transfer for new-to-bank customers.

Customers can now access mutual fund investments directly within the app, helping them grow wealth without multiple platforms. This feature reinforces FCMB’s commitment to empowering customers with accessible financial tools.

To improve customer experience, the app now includes “Chat with Temi”, an intelligent in-app support feature that delivers instant assistance and quicker issue resolution.

Speaking on the update, Oladipo Alabede, divisional head, Payments and Solutions, said: “At FCMB, we are constantly innovating to meet the evolving needs of our customers. These features are designed to provide convenience, reward loyalty, and empower our customers to do more with their finances, right from their mobile devices.”

In line with its financial inclusion drive, FCMB has simplified account upgrades from Tier 1 to Tier 2, allowing customers to access enhanced banking services without visiting a branch.

Additionally, the introduction of instant virtual card request and activation ensures customers can immediately create and use secure digital cards for online transactions.

Adetunji Lamidi, divisional head, Personal Banking, emphasised the Bank’s digital transformation journey: “These upgrades reflect our technology-driven strategy to build a smarter, more intuitive banking platform. By integrating intelligent support systems like Temi and enabling instant services such as virtual card activation, we are redefining convenience and accessibility in banking.”

This comprehensive upgrade reflects FCMB’s ongoing commitment to innovation, customer focus, and digital excellence, positioning the mobile app as a one-stop platform for seamless, rewarding, and future-ready banking.

Customers are encouraged to update or download the FCMB Mobile App today from their app store to use these new features and take full control of their financial journey.

 


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E-Financial

Despite Warnings, FG Draws Down $1.5Bn as First Tranche of FAB $5Bn Loan Deal

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Nigeria has accessed the first tranche of its $5 billion derivatives financing arrangement with First Abu Dhabi Bank (FAB), drawing about $1.5 billion under the deal approved by the national assembly in March.

Despite Warnings, FG Draws Down $1.5Bn as First Tranche of FAB $5Bn Loan Deal

This is despite caution by the International Monetary Fund (IMF)  against proceeding with the proposed $5 billion structured Total Return Swap (TRS) financing program with First Abu Dhabi Bank.

IMF said that the complex derivative-based financing agreements are often opaque and carry hidden financial risks.

According to Bloomberg on Friday however, the federal government received the funds in the past two weeks through a structured total return swap (TRS) transaction with the United Arab Emirates’ largest lender, citing people familiar with the matter.

On March 31, the national assembly approved President Bola Tinubu’s request to secure up to $6 billion in external borrowing.

The borrowing plan comprised two facilities from the United Arab Emirates (UAE) and the United Kingdom, including a structured TRS financing programme of up to $5 billion from First Abu Dhabi Bank.

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Tinubu had said the proposed borrowing would increase Nigeria’s public debt stock, which stood at $110.3 billion (about N159.2 trillion) as of December 31, 2025.

The drawdown comes despite concerns raised by Fitch Ratings over the financing arrangement.

Fitch warned that while such transactions can provide liquidity, diversify funding sources and lower borrowing costs, they often fall outside conventional debt-reporting frameworks and could weaken transparency and legislative oversight.

The rating agency also said the structure could expose Nigeria to additional foreign exchange risks if domestic bond yields rise or the naira depreciates.

Also, the International Monetary Fund has cautioned that the derivative-based financing arrangements are often opaque and complex, making it difficult to assess the full extent of governments’ debt obligations.


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E-Financial

Paystack Unveils AI-powered Payments Tools

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Paystack has launched Paystack Index, an experimental AI-powered payments tool, enabling users in Nigeria to complete everyday transactions through AI assistants such as ChatGPT and Claude.

The product allows users to buy airtime, send money via Zap by Paystack and order food from Chowdeck using simple text prompts. Instead of switching between multiple apps, users can instruct an AI assistant to execute transactions directly.

Paystack Index acts as a bridge between AI agents, merchants and Paystack’s payments infrastructure, while ensuring users retain control of authorised transactions.

The company said it does not store sensitive financial information such as card details, PINs or bank account credentials.

Developed with support from TSG Labs, Paystack’s innovation arm, the product builds on Paystack Checkout and Zap and forms part of the company’s broader work on AI-enabled commerce.

It is initially available to selected Zap users in Nigeria through an early-access beta programme and currently supports airtime and data purchases, wallet funding, money transfers and food orders.

Paystack said the launch reflects its belief that AI agents are emerging as a new interface for commerce, enabling users to move from prompts to real-world transactions.

Announced by co-founder and chief executive officer Shola Akinlade, the product positions AI assistants as execution layers for payments and commerce, rather than just tools for information and recommendations.

The launch comes amid rising AI adoption in Nigeria. According to a Google-Ipsos survey, 88% of Nigerians surveyed said they had used generative AI in the past year, while 62% said they used it for everyday tasks such as planning trips, meals or workouts.

The launch also follows Paystack’s recent restructuring under The Stack Group (TSG), which created dedicated business units for merchant payments, consumer transactions, banking services and emerging technologies.

Paystack plans to expand Paystack Index to more merchants, services and African markets, including Ghana, Kenya and South Africa, as it evaluates user behaviour and AI-powered checkout experiences.


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