General News
MultiChoice Here to Stay– John Ugbe

John Ugbe, managing director and chief executive of Nigeria’s leading payTV provider, MultiChoice believes the country has the market to take in as many providers as possible. Having served previously as MD of MWEB (subsidiary of MultiChoice), Ugbe in this encounter with Nigeria CommunicationsWeek’s Miebi Senge, says MultiChoice is even prepared to invests more in the country to remain dominant. Excepts:
Transformation Agenda for MultiChoice
I came in at a point when the company is transforming and is moving forward. The company has a lot of human capital here in Nigeria and right now we are harnessing all our human and capital resources to move the company forward with a lot of local input. Good enough we have developed contents (locally) and will continue to develop local contents to drive our growth vision. Our vision is to surround our customers with entertainment and that is exactly what we are going to do; to entertain our subscribers even more.
Challenges
Every business in operation (not just in Nigeria) in what ever country encounters challenges uniquely related to that environment. MultiChoice has its businesses spread around quite a few countries across the continent and we can really say there are challenges in every business environment. Of course, there are definitely challenges in Nigeria but like every business our objective is to surmount these challenges and forge ahead. As a matter of fact, we work very closely with our regulator (Nigerian Broadcast Commission, NBC), our publics/stakeholders; and by building those relationships we can surmount any obstacles.
The infrastructure in Nigeria is still evolving and as they develop we also have to build our business taking into consideration those challenges that exist. It is very important that we offer world class service to our highly valued customers even if our operational environment isn’t as it ought to be.
The issue of public power supply comes up very often in our discussions, but such challenges are not just peculiar to us, every other enterprise are also faced with it, and so MultiChoice would take it as one of those challenges that we have to surmount in other to thrive in our operational environment. We do not consider power challenge as insurmountable and it is not by any means peculiar to our business. Other infrastructural challenges are also what every business in the country face.
Local content
We are very proud with the Nigerian Premier League on our SuperSport bouquet. We hope to build and grow on that. We have got a good relationship with other sports in the country as well. Right now, we have a deal with the basketball federation and have actually put the DStv Basketball League on the SuperSport channel. Not only do we sponsor by putting money into the league, we also put the matches on TV and this is a big push for the local basketball league. It has never happened before but it is being watched everywhere now across the continent.
Yes, we have also made quite some investments in this country as our way of providing quality service to our customers. Recently, we added another High Definition (HD) Outside Broadcasting (OB) van. We have built two HD studios to support the local league so you will see more matches live. More simultaneous telecast of matches – we can take matches from even more venues.
On the (local) movie and the sitcoms, we are expanding that and you will see a lot coming from there. Africa Magic channels will grow, so you will see a lot of growth in contents. We have been a partner with the Nollywood industry right from inception.
Local Sponsorship
We would see more from the broadcast perspective and I think one of our sister companies is active in that area so we would see certain sponsorship from local organizations on our platform and we have been able to expose those plans to an international audience. Definitely you will see improvement in that.
Programmes
We will continue to search for best contents out there and we will make sure the contents are available on our platform. We have got America’s Got Talents, Fear Factor and a lot of programmes that are being watched internationally to ensure that our audience does not lag behind.
Value Proposition
We have actually never been a monopoly in this business. What makes us unique is our way of doing business, a very long term business proposition. We are not here for the short haul so we are not a company that is trying to invest today and reap tomorrow. Like the local league we are putting up, we have spent a lot of money to put that content on air. We have been patient, we will continue to find out what our customers want and what we try to do is to provide what our subscribers want and give to them. We’ll continue to make value added investments in this market and perhaps, that is the secret of our continual growth and dominance.
Killing Competition
Our business model is not to kill off competition. In fact, competition is good for the industry. However, in every sphere of human endeavour only the fittest survives. As the media can attest to, there are several payTV operators in the country, but your growth and survival also depends on what you are offering your consumers. This is a payTV so it also means business in the real sense. If you must measure up to international standards, then you have to measure your business with international best practices. The world has contrasted into one global-village, so what takes place say in Europe doesn’t have to take ages (as in the past) to get to Africa. Events are seen real time across the globe as they happen, so if what you’re offering does not measure up to the taste bud of the customers, they would simply switch-off and tune to someone else who is more serious in the business.
Yes, we want to see others grow, but it is up to them to grow their business according to their module. We are working to constantly to keep pace with global standards, because that is what our customers want. The Nigerian customer is highly informed and would not take less value for higher cost.
High cost of MultiChoice
Our costing is relative. Lately, we have developed high-value segmented bouquets to meet family budgets. If you cannot afford the premium bouquet, there is a special one that meets your budget and it comes with same MultiChoice high quality treatment. We are constantly working to meet our customers’ requests to serve them better.
Would Multichoice be listed on the Nigerian Stock Exchange?
We work with regulators and stakeholders all the time to see how feasible this is and we work with even the capital market. We must also not forget that even before this discussion our sister company, Mnet was once listed on the Nigerian Stock Exchange. There are lots of things to think about when it comes to listing on the stock exchange. Obviously companies would always work with regulators to see what strategy fits that business at that time because it is not every company in the country that will be listed on the stock exchange.
On Corporate Social Investment (CSI)
The plank of our major CSI project is built around education and so we have undertaken to establish MultiChoice Resource Centres, (MRC) and we have rolled out in 201 schools in 21 States across the country.
We have also trained quite a few teachers and I think it is a project that we have been able to see results from and we have also taken a decision to see results from and we have also taken a decision on our own to increase roll out of these resource centres so we can feel more of their impact in the society.
In terms of education, we also try to see how much value we could add in terms of content development. Content is really important, especially concerning what kids are learning? When you teach a kid lets say about tsunami, what does it mean to him? It is not something you go out on the street and see so we have managed and designed a programme working with the ministry of education to build MultiChoice Resource Centres in schools across the country. That gives an opportunity for these kids to see what they are learning and to learn with some of our channels like Discovery which has a lot of contents that actually gives the kids a better experience.
Tackling Unemployment Challenges
First we employ quite a few people directly by ourselves and we also have our supply chains. Our Super Dealer is a strong chain which is a structure we have set up to encourage entrepreneurship. We have people that have built businesses that are supported by our business. We work with them and very closely with banks for funding and these businesses however hire over 2,000 Nigerians to work on business that are driven by our products and services. These are wholly owned Nigerian businesses which we have helped to start up.
Impact of MultiChoice on Local Movie Industry
We have supported Nollywood through training over the years. We have another training scheduled for the first quarter of 2012 where we are going to take people through script writing and production training. This is not something we are just starting; it is something we have always done. We have always had that partnership with the movie industry here. We are also partnering with the Nigeria Copyright Commission (NCC) to create awareness on intellectual property rights because we must be careful. I think the biggest challenge the entire entertainment industry is facing is piracy and that is what is stopping the growth of even our movie industry. So we hold workshops in trying to educate people that intellectual property needs to be respected because that is how the new Nigeria music industry and the movie would be sustained. If piracy is not controlled, that industry would collapse and that industry has quite a lot of people but we have not probably gotten a good feel of the impact and it is a growth industry. It is big everywhere in the world and I think we have the capacity for it to be very big here. For it to succeed here, intellectual property right has to be respected.
Customer Service
We have a well staffed call centre here with very high traffic level that is measured against that of other countries. We consistently come out public. However, customer service is what we continually improve on. We have a lot more dealer designation nationwide so we have taken the service closer to subscribers.
General News
PalmPay, Premier Cool to Reward 10,000 Nigerians with ₦100m in “10k for 10k Campaign”

Premier Cool, Nigeria’s leading antibacterial cooling bar soap, has announced the launch of its nationwide consumer promotion, “10K for 10K”, in partnership with Palmpay, Nigeria’s leading digital bank.

This promo is designed to reward 10,000 Nigerians with ₦10,000, amounting to a total of ₦100 million in cash rewards paid instantly via PalmPay wallets. Running from January 12 to April 11, 2026, 111 winners will emerge daily throughout the three months.
Speaking on the campaign, the MD PZ Cussons Africa, Mr Oghale Elueni, said ‘At a time when financial pressure is real for many households, this promo is our way of easing the load and refreshing Nigerians, emotionally and financially, with a brand they already know and trust.
Participation is straightforward, and reward is instant on your PalmPay wallet
Consumers can take part in three easy steps:
- Buy a promo-coded pack of Premier Cool 110g (Ultimate or Black) and unwrap to reveal a unique code inside.
- Scan the QR code on the pack, which leads directly to the campaign microsite and the PalmPay app.
- Enter the unique code on PalmPay for an instant draw and a chance to win ₦10,000 instantly.
New PalmPay users participating in the campaign will also enjoy a welcome bonus of up to ₦5,550, further reinforcing PalmPay’s commitment to delivering practical value and smarter everyday banking.
Also speaking at the launch, Managing Director of PalmPay Nigeria, Chika Nwosu, noted that this campaign reflects PalmPay’s commitment to delivering real, everyday value to Nigerians. By partnering with a brand that families have trusted for decades, we are reinforcing our promise of smarter banking that supports daily living, saving, and financial growth.”
Rewarding Loyalty, the Premier Cool Way
Premier Cool understands the value of loyalty and believes freshness should come with real rewards. With the 10K for 10K Promo in partnership with PalmPay, Premier Cool reinforces its commitment to consumers through meaningful engagement, proving that staying fresh pays.
With decades of heritage under PZ Cussons, Premier Cool remains a symbol of reliability, family well-being, and consistent quality in Nigerian homes.
PalmPay is driving financial inclusion and economic empowerment in underserved emerging markets. Through its secure, user-friendly, and inclusive suite of financial services, PalmPay empowers individuals and businesses with tools to manage and grow their money.
PalmPay offers a comprehensive range of products, including mobile payments, savings, and micro-insurance via its app and mobile money agent network.
General News
Firm Launches AI-powered Platform to Simplify New Tax Laws

As Nigeria enters a new phase of tax administration, a locally developed technology platform, Kaanta AI, has been launched to help Nigerians have a better understanding of their tax obligations.

Kaanta AI is a WhatsApp-based, AI-powered tax assistant designed to provide simplified tax guidance to traders, small and medium-sized businesses, professionals, and individuals.
The platform arrives at a time when tax reforms and compliance requirements are becoming more prominent in public discourse.
Rather than relying on complex online portals or technical language, Founder and Chief Technology Officer, Oluwaferanmi Oladepo, at the launch of the innovation, explained that Kaanta AI operates entirely on WhatsApp, allowing users to ask tax-related questions, receive explanations, calculate taxes, and understand available reliefs using text, voice, or handwritten notes.
The service also supports local languages, including Yoruba, Igbo, Hausa, and Pidgin, expanding access beyond English-speaking users.
With the new tax law taking effect on January 1, 2026, analysts expect increased public confusion and misinformation. However, Oladepo assured Nigerians that Kaanta AI positions itself as a verification and guidance tool, offering instant responses to tax-related questions and concerns.
He described the platform as a response to a long-standing gap in tax education, sayin,: “Tax should not feel scary or confusing. Kaanta AI is built to help Nigerians understand what applies to them and make informed decisions, using clear and accessible language.”
According to the tech guru, in addition to basic explanations, the platform provides tax calculations and insights on tax reliefs, noting that the company also plans to introduce professional tax services, including filing support for small businesses and larger organisations. Kaanta AI operates a freemium model, with basic guidance available at no cost and advanced services offered through paid plans.
According to Tobiloba Olanipekun, Product and Growth Lead, the platform was designed around how Nigerians already communicate.
Olanipekun said: “WhatsApp is where people naturally ask questions and seek help. We wanted Kaanta AI to feel like a conversation, not a lecture. Anyone from a market trader to a young professional can ask questions freely and get clear answers.”
He added that the long-term goal is to improve tax education and compliance culture across the country, adding that: “With tax becoming part of everyday conversation in Nigeria, we aim to guide people with clarity rather than confusion.”
Kaanta AI is now available to users nationwide. As tax reforms take centre stage in 2026, the platform is expected to play a role in helping Nigerians navigate the changing tax landscape.
General News
Why Nigeria’s New Tax Regime Will Fail Without Public Trust

By Blaise Udunze
Millions of Nigerian citizens are watching with cautious anticipation as the federal government begins implementing its far-reaching 2026 tax reforms. This is to say that the official assurances that the new tax regime will be fairer, simpler, and more humane, as relished by the proponents of the reforms, are being listened to by both low-income workers, small business owners, professionals, and informal sector participants.

Tax
Still, behind the optimism is a familiar worry shaped by past experience that reminds us that taxation without accountability undermines both governance credibility and the legitimacy of the tax system, thereby making it hard to believe in.
For many Nigerians, the question is not whether taxes should be paid, but whether the state has earned the moral authority to demand them, judging by the lack of accountability over the years.
The Nigerian Tax Act and the Nigerian Tax Administration Act, two of the four pillars of the 2026 reforms, came into force on January 1, reshaping how individuals and businesses are taxed. According to proponents of the reforms, particularly the Chairman of the Presidential Committee on Fiscal Policy and Tax Reforms, Dr. Taiwo Oyedele, the changes are deliberately pro-poor and pro-growth. Workers earning below N800,000 annually are exempted from personal income tax. Basic food items, healthcare, education, and public transportation have been removed from the VAT net. Small companies with turnovers of N100 million or less are exempt from corporate income tax, capital gains tax, and the new development levy. Multiple tax laws have been consolidated into a unified code to reduce duplication, confusion, and harassment.
On paper, these reforms acknowledge Nigeria’s economic distress and signal a genuine attempt to lighten the burden on the majority of citizens. However, Nigeria’s tax crisis has never been about tax rates alone.
Nigerians have lived through decades of taxation that did not translate into visible development, social welfare, or improved quality of life, as this has succinctly shown that it is fundamentally about trust. No matter how progressive, for this singular reason, Nigerians see the announcement of the reforms via a long memory of disappointment and failure, while Nigerians have increasingly become vocal in demanding accountability from government at all levels, and social media has played a powerful role in amplifying public scrutiny in recent years.
Images and videos of the alleged lavish lifestyles of public office holders and their families are alarming and circulate widely, reinforcing the perception that public funds are misused or siphoned for private gain. While not all such claims are verified, the damage lies in the perception itself since governance credibility suffers when citizens believe that those entrusted with public resources live far above the realities of the people they govern.
The Nigerian Constitution, while not explicitly mandating accountability in narrow terms, establishes in Section 14 that the security and welfare of the people shall be the primary purpose of government. The state is expected to manage the economy in a manner that ensures maximum welfare, freedom, and happiness of citizens on the basis of social justice and equality. The provisions made in Section 22 further empower the media and arm it to the teeth to hold the government accountable to the people and beyond constitutional provisions, Nigeria voluntarily signed up to global transparency initiatives such as the Extractive Industries Transparency Initiative, domesticated through the NEITI Act of 2007. Over the period, NEITI has helped improve disclosure in the extractive sector, as its mandate does not extend to tracking how revenues are spent, leaving a critical accountability gap.
This gap is most evident in the lived experience of Nigerian taxpayers. Intrinsically, the average Nigerian does not experience taxation as a collective investment in shared prosperity. Instead, taxation feels like an added burden layered on top of already crushing personal responsibilities. Nigerians generate their own electricity through generators, source water privately, pay for security, indirectly fund road maintenance through vehicle repairs, and bear healthcare and education costs out of pocket. When citizens pay taxes and still bear the full cost of survival, taxation begins to resemble organized extraction rather than civic contribution.
For instance, the stories of Mr. George and Mr. Kunle reflect this reality. Mr. George, is an earned salary worker who has personal income tax deducted monthly through PAYE. Meanwhile, George also pays for electricity, security, water, road repairs, and private schooling. What about Mr. Kunle, who is a small business owner and chooses not to pay taxes voluntarily with the belief that the government has failed to meet its obligations and other rights? Their frustration is widely shared. According to the IMF, only about 10 million Nigerians out of a labour force of 77 million are registered taxpayers. This low compliance is not a product of ignorance alone, but of a deeply broken social contract.
Over the years, successive governments have attempted to address low compliance through amnesty schemes such as the Voluntary Asset and Income Declaration Scheme. Though these initiatives temporarily expanded the tax base, their long-term impact remains questionable because compliance driven by fear of penalties or temporary incentives does not endure where trust is absent. In Nigeria, tax compliance is often compelled rather than voluntary, just as we are about to experience in this new regime, enforcement tends to replace persuasion. This approach may generate short-term revenue, but it weakens legitimacy and fuels resistance.
Academic studies on taxation and accountability in Nigeria reinforce this conclusion. While global literature suggests a strong relationship between government accountability and voluntary tax compliance, Nigeria’s experience has been distorted by weak institutions and limited political legitimacy. This should be noted by the policymakers that where citizens perceive government as unaccountable, coercion increases, collection costs rise, and evasion becomes normalized. Hence while, the result is a vicious cycle in which low trust breeds low compliance, prompting harsher enforcement that further erodes trust.
Other jurisdictions offer valuable lessons. For instance, today, a country like Sweden has one of the highest tax-to-GDP ratios in the world with remarkably high compliance rates, and this has been the norm despite imposing steep personal income taxes. The reason is simple, in the sense that transparency and visible benefits are not far-fetched. Citizens know how their taxes are spent and experience the returns through quality education, healthcare, social security, and public services. Taxation is viewed not as punishment but as a shared investment. In China, targeted tax deductions for healthcare and education similarly align taxation with social needs, reinforcing compliance through perceived fairness.
Nigeria’s challenge is not to replicate these systems mechanically, but to internalize their core principle that enables the people to comply willingly when they believe the system works and that everyone is treated fairly.
This principle is being tested anew by the recent controversy surrounding the Federal Inland Revenue Service’s (now branded as Nigeria Revenue Service) appointment of Xpress Payments Solutions Limited as a Treasury Single Account collecting agent. Though framed as a technical step toward modernizing digital tax infrastructure, the quiet nature of the appointment, coupled with limited public disclosure, has reignited fears of revenue capture and cartelization. Critics have drawn parallels with past private-sector dominance over state revenue systems, warning against concentrating sensitive national revenue functions in private hands without clear safeguards.
Former Vice President Atiku Abubakar’s reaction captured the broader public unease. He raised an alarm while warning against what he described as the nationalization of a revenue collection model that had previously raised serious transparency concerns and the Nigeria Revenue Service (NRS) has insisted that Xpress Payments is merely an additional option and not an exclusive gatekeeper, the controversy highlights a deeper issue, which authenticates the fact that in a climate of low trust, silence, and lack of clarity, suspicion. Even well-intentioned reforms can falter if citizens feel excluded from the process.
With broader concerns about governance, accountability, and democratic integrity in society, this moment coincides with it. Even the recent calls by leaders such as Rotimi Amaechi and civil society organizations like ActionAid Nigeria underscore the growing demand for responsible, transparent and people-oriented leadership as being raised from different quarters. Governance indices consistently rank Nigeria poorly on accountability, while poverty, unemployment and insecurity remain widespread. That is what, in such a context, asking citizens to trust the tax system without first restoring confidence in governance is unrealistic and unattainable.
At the core of the debate lies a fundamental moral question: when does a government have the right to tax its citizens? Taxation is not charity and it is not magic. It is a contract. Citizens surrender a portion of their income so the state can provide security, infrastructure, justice, and essential services that individuals cannot efficiently provide on their own. When this exchange functions, taxation feels legitimate. When it fails, taxation feels coercive.
No doubt, legally, the Nigerian state retains the power to tax, but morally, legitimacy depends on performance. Security is foundational. Infrastructure enables productivity. The government must understand that healthcare and education protect human capital, while transparency ensures fairness. And, when these pillars are weak, taxation loses its ethical grounding. All that Nigerians demand is not perfection; they demand evidence that their sacrifices matter.
As the implementation of the new tax reforms takes root, Nigeria stands at a defining moment. The reforms offer an opportunity to reset the social contract around taxation, broaden the tax base, and reduce dependence on dwindling oil revenues. But the point being flagged is that reform without accountability will only reproduce old failures in new forms. To buttress this further, taxation without accountability, as being practiced in the past, will invariably undermine governance credibility and erode the legitimacy of the tax system.
And, as the scripture says, you cannot put “old wine in a new wineskin.” Failure to adhere to this instruction will lead to combustion. Yesterday’s methods or mindsets on taxation will rupture new strategies, which cannot thrive or survive because of a lack of accountability.
If the government is serious about improving voluntary compliance, it must go beyond policy announcements. Hence, must demonstrate transparent use of tax revenues, strengthen oversight institutions, limit monopolistic control over revenue collection, and communicate clearly and consistently with citizens. Most importantly, it must deliver tangible improvements in the daily lives of all Nigerians.
When citizens see roads fixed, hospitals working, schools improving, and security strengthened, compliance will follow. Voluntary tax compliance is not an act of generosity; it is a rational response to trust. Fix the system, restore confidence, and Nigerians will pay, not because they are forced, but because the contract finally makes sense.
Blaise, a journalist and PR professional, writes from Lagos and can be reached via: [email protected]
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