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How Signal Alliance Rejigged Continental Re’s Processes with Cloud Tech

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Office 365 has saved a lot of time and costs and helped improve productivity. This cloud-based software is actually more secure than on-premises platforms, said Kanma Okafor, CIO, Continental Reinsurance, while recounting how Signal Alliance reduced the company’s costs using Microsoft Cloud technology.

The Pan-African reinsurance outfit, Continental Reinsurance, needed to address power outages in its native Lagos, especially as the outages were leading to lost emails.

Okafor recalled that they implemented Office 365 and not only gained 99.9% availability (successfully handling the outage issue), but also a raft of further compelling benefits.

These range from dramatic cost savings and anytime, anywhere mobility to significant productivity gains and the removal of time-consuming, inefficient, paper-based processes.

Continental Reinsurance is a pan-African composite reinsurer that was founded in 1985, and started business as a private reinsurance company in Nigeria and, in 1990, became a composite reinsurer offering its services through insurance companies and brokers.

Today, it has six client service centers in Nigeria, Cameroon, Cote d’Ivoire, Kenya, Tunisia and Botswana. From its Nigerian headquarters, it has grown a diversified portfolio in more than 44 countries.

The company prides itself on being truly Pan-African and on being the ‘torch bearer’ for the African Reinsurance sector: in no way limited by physical borders. Because of the company’s adoption of Office 365, it is able to operate with a relatively small number of staff. It started with 50 employees and today has a total of 100 staff at its six client service centers.

The company had initially used Eudora email. However, following a lack of development and support, the latter’s functionality proved limited. On top of this, power outages in Nigeria were causing significant problems.

Kanma Okafor, CIO, Continental Reinsurance explained, thus, “Power supply in Nigeria is a major issue and our servers were losing power in the middle of the night. When the servers shut down, emails were dropped. So we didn’t get all of our emails. Of course, this was causing problems and slowing down some of our operations.” Rather than wrestle with its existing platform, the company decided to seek an alternative. “We were essentially looking for a platform that would address the power and bandwidth issues and guarantee availability. The technology market develops rapidly, and we wanted a platform that would offer more functionality and also support mobility,” added Kanma Okafor.

Solution
Following an appraisal of competing technologies (including a hosted Exchange platform from 123.com), the company chose Office 365.

Kanma Okafor said, “Of course, it provides hosted Exchange from the cloud, so it addressed the issue of availability and lost emails. However, at the same time, its other features were also really compelling.”

For instance, OneDrive is a cloud-based file hosting service that allows users to sync files and later access them from a web browser or mobile device. It provided Continental Reinsurance with an immediately accessible system for backing up documents and ensuring the latest document versions were available.

To achieve needed functionality, the company had previously had to write shell scripts, which required programming knowledge and was also time-consuming. Office 365 also delivers Skype for Business, a cost effective collaboration tool for businesses, as a central feature. Continental Reinsurance aimed to create a video conferencing platform using Skype for Business as the foundation. This would be used to connect its six client service centers.

Another stand out feature for Continental Reinsurance was SharePoint Online. The company immediately saw the value in SharePoint Online as a means for sharing, organizing and managing data online and replacing inefficient, time-consuming, paper-based processes.

Furthermore, as well as underpinning and advancing its mobility strategy by providing employees access to Office 365 from mobile devices, the cloud-based productivity suite was also set to drive significant savings as a result of significantly reduced license fees.

For Kayode Faseyitan, manager in charge of Microsoft Services and Licenses, this was a compelling benefit: “We knew we could achieve really big savings. Added to the collaboration features in Office 365, we had no hesitations about choosing it.”

The company engaged IT partner Signal Alliance, Africa’s leading Microsoft partner, to drive the roll out. It was achieved within 60 days across all six client service centers in Nigeria, Cameroon, Cote d’Ivoire, Kenya and Tunisia. The roll out also included the creation of electronic workflows in SharePoint Online.

Benefits
Alongside being the first company in Africa to implement Office 365, Continental Reinsurance gained a raft of compelling benefits: from high availability for emails to the removal of time consuming, paper-based processes and concomitant efficiency gains for significant cost-savings and more efficient business operations. “Office 365 has saved a lot of time and costs, and it helped improve productivity. This cloud-based software is actually more secure than on-premises platforms,” said Kanma Okafor.

With the implementation of Office 365, alongside other cost-saving cloud projects, Continental Reinsurance now has ICT expenses that total about 0.7% of revenue compared to a global average of 3%; Savings of two-thirds on license costs, the company pays about one-third of what it estimated for license costs; High availability of email platform, 99.9% with no downtime; Integration of Skype for Business with Polycom technologies to create a video conferencing platform. This resulted in large savings on travel costs, as staff no longer need to travel so often between company locations and Skype for Business-based videoconferencing enables immediate collaboration between different locations across Africa.

Also, SharePoint Online leads to the creation of 20 online workflows; ranging from claims to onboarding new customers. This boosts productivity across the business; SharePoint Online-based workflows result in 50% savings on time previously spent on paper-based processes; Underpinning mobility with employees able to work from any location, including home, and access all relevant documents and emails; OneDrive provides an up-to-date repository for company documents; enabling employees to easily back up and access the latest versions of their documents; and Security is watertight with more security features than on-premises infrastructures.

Continental Reinsurance is a pan-African reinsurer with locations in Nigeria, Botswana, Cameroon, Cote d’Ivoire, Kenya and Tunisia. It has business operations in 44 countries worldwide.

 

 

 


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Nigerians to Pay More to Obtain Multipurpose National ID Cards in 46 Hours

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National Identity Management Commission (NIMC) has said that Nigerians will pay through their banks to access general multipurpose card,

Nigerians to Pay More to Obtain National Identity Card in 46 Hours

Abisoye Odusote, director general/CEO, NIMC who stated this however said that NIN is free, but users will have to pay to obtain the card within 48 hours.

She said: “Just like how you pay to access your ATM cards in the banks, Nigerians will pay through the banks to access their cards within 48 hours after payment to get the digital multipurpose card.”

Applicants will get requests with their NIN via a self-service online portal or the banks, adding that they will have to pay through the banks.

The general multipurpose card will be launched in partnership with the NIMC and the Central Bank of Nigeria (CBN) and powered by the Nigeria Inter-bank Settlement System (NIBBS) and AfriGo.

Kayode Adegoke, head of Corporate Communications, NIMC, said the National ID card, which is embedded with verifiable national identity features, is backed by NIMC Act No 23 of 2007, mandating it to enroll and issue a general multipurpose card to Nigerians and legal residents.

According to Adegoke, the card will address the demand for physical identification, allowing holders to prove their identity, give them access to government and private social services, facilitate financial inclusion for Nigerians, empower citizens, and encourage increased participation in nation-building.

Credit: Legit

 


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Collaborative Action Needed to Boost Digitalisation in Nigeria and Support Economic Growth

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In the face of serious economic and developmental challenges, the Nigerian Government through the Strategic Blueprint of the Federal Ministry of Communications, Innovation, and Digital Economy has identified digitalisation as a key enabler to stabilise and strengthen the macroeconomic environment.

L-R: Juergen Peschel, Chief Executive Officer, 9Mobile; Dr. Bosun Tijani, Honourable Minister of Communications, Innovation, & Digital Economy; Dr. Aminu Maida, Executive Vice Chairman, Nigerian Communications Commission; Gbenga Adebayo, Association of Licensed Telecommunications Operators of Nigeria (ALTON); Bella Disu, Executive Vice Chairperson, Globacom; Karl Toriola, Chief Executive Officer, MTN; Angela Wamola, Head of Sub-Saharan Africa, GSM Association (GSMA); Ibrahim Dikko, Chief Executive Officer, Backbone Connectivity Networks Nig. Ltd.; at the GSMA Nigeria Digital Economy Report launch in Abuja on May 9 2024.

It is pursuing structural reforms, creating an environment conducive to private and public sector growth and job creation, while concurrently recognising the need to diversify away from the reliance on the oil and extractives sector. This shift towards diversification underscores the digital sector’s significant role in steering Nigeria towards a more resilient and dynamic economic future.

The largest contribution of the digital sector to Nigeria’s overall GDP is through the impact digitalisation has on the productivity of other sectors. For example, in the short-term, measures such as cash transfers to citizens can be done more quickly and efficiently using mobile money payment platforms. Digital technologies also boost productivity in the agricultural sector through increased use of agricultural inputs, better storage facilities and more coordinated support across agencies with the use of digital technologies to communicate and support small-scale farmers. 

It is estimated that, in 2023, the telecoms sector was contributing 13.5% to the GDP of Nigeria. Considering the direct and indirect contribution of the mobile ecosystem, as well as the productivity impact throughout the economy, the telecom sector’s contribution to Nigeria’s overall economic activity is much greater, estimated at 33 trillion NGN in 2023, with 2.4 trillion NGN in tax revenue contributions. 

The GSMA today published its latest report ‘The role of mobile technology in driving the digital economy in Nigeria’ which addresses the challenges hindering the growth and development of the telecommunications industry and the crucial role of the mobile sector in Nigeria’s economic development. Connectivity to mobile services, including Mobile Money is the foundation on which digitalisation is built. The Mobile Network Operators (MNOs) are committed to investing to support the realisation of the digitalisation ambitions that will unlock economic growth and development in the country.

Navigating a complex operating environment

To unlock these economic opportunities, connectivity and mobile financial services are crucial foundations. The GSMA’s report emphasises that while 29% of Nigerians are regularly using mobile internet, there remains untapped potential, as 71% are not accessing these services on a regular basis. An improved policy environment has the potential to help the industry boost coverage and adoption, resulting in 15 million additional internet users by 2028. However, the sector faces challenges to infrastructure deployment.

These include:

  • Complex and costly process of securing Rights of Way (RoW) significantly increases the time and costs associated with rolling out infrastructure.
  • The complex tax environment in Nigeria, providing for high and increasing costs of tax compliance because of the complex and overlapping tax structure within the country.
  • Increasing costs are making it difficult for the industry to maintain sustainable levels of investment. The primary driver of this has been increases in the cost of power for sites due to the rapid increases in the price of fuel, increased government fees and levies, and increased demand for forex, in an import-dependent environment, due to contractual obligations for network infrastructure and services that are denominated in USD.

Transforming Nigeria into a digital economy

An enabling policy and regulatory framework will be critical to realising the full potential of Nigeria’s digital transformation, as recognised in Nigeria’s Strategic Plan 2023 – 2027 as well as the Federal Ministry’s National Broadband Alliance for Nigeria (NBAN). Without universal access to digital connectivity, a broader digital transformation of the Nigerian economy is not possible.

It is clear that the mobile industry is a key partner for the government in achieving its objectives and can contribute to some of the key elements of the government’s plan. The value of this contribution can significantly increase with the necessary support from government required to overcome the obstacles outlined above.

To this end, the report recommends initiatives to support policymakers in creating an economic and regulatory environment that supports growth, investment, and competition.

These include implementing a legal framework for Critical National Infrastructure to address challenges in building network infrastructure; simplifying and improving the process for issuing RoW and standardising it across the country; reducing the industry’s tax burden to help cut operating costs; and creating a regulatory environment that supports sustainable investment.

Angela Wamola, Head of Sub-Saharan Africa at the GSMA, said: “High-speed connectivity is the bedrock of any digital nation, and the Nigerian government recognises the mobile industry’s role in laying key foundations on which digital transformation is built.

“Future policies should be geared towards reducing the cost and complexity of infrastructure rollout to encourage investment and boost the adoption of mobile broadband.

“The impact of such actions would go far beyond mobile, driving productivity gains across the economy and creating millions of new jobs in Nigeria.”

 


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Kaspersky Reports Show Every Third Cyber Incident was Due to Ransomware

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Ahead of International Anti-Ransomware Day on May 12, Kaspersky’s latest research reveals a concerning trend in the global cybersecurity landscape, with ransomware attacks accounting for every third cyber incident in 2023.

The report sheds light on the escalating threat of targeted ransomware groups, which have seen a Kaspersky30% increase globally compared to 2022, along with a 71% surge in known victims.

Kaspersky’s research, covering 2022 and 2023, revealed a worrisome escalation in targeted ransomware groups. The data indicated a staggering 30% global increase in the number of these groups compared to 2022, accompanied by a 71% surge in known victims of their attacks.

Unlike random assaults, these targeted groups set their sights on government agencies, prominent organisations, and specific individuals within enterprises. As cybercriminals continue to orchestrate sophisticated and extensive attacks, the threat to cybersecurity grows ever more pronounced.

In 2023, Lockbit 3.0 emerged as the most prevalent ransomware, leveraging a builder leak in 2022 to spawn custom variants targeting organisations worldwide. BlackCat/ALPHV ranked second, until December 2023, when a collaborative effort by the FBI and other agencies disrupted its operations.

However, BlackCat quickly rebounded, underscoring the resilience of ransomware groups. Third on the list was Cl0p, which breached the managed file transfer system MOVEIt, impacting over 2.5 thousand organisations by December 2023, according to New Zealand security firm Emsisoft.

In its 2023 State of Ransomware report, Kaspersky also identified several noteworthy ransomware families, including BlackHunt, Rhysida, Akira, Mallox, and 3AM. Moreover, as the ransomware landscape evolves, smaller, more elusive groups are emerging, posing new challenges to law enforcement.

According to the research, the rise of Ransomware-as-a-Service (RaaS) platforms further complicated the cybersecurity landscape, emphasising the need for proactive measures.

Kaspersky’s incident response team noted that ransomware incidents accounted for every third cybersecurity incident in 2023. In the research, attacks via contractors and service providers emerged as prominent vectors, facilitating large-scale assaults with alarming efficiency.

Overall, ransomware groups demonstrated a sophisticated understanding of network vulnerabilities, utilising a variety of tools and techniques to achieve their objectives.

They used well-known security tools, and exploited public-facing vulnerabilities and native Windows commands to infiltrate their victims, highlighting the need for robust cybersecurity measures to defend against ransomware attacks and domain takeovers.

“As ransomware-as-a-service proliferates and cybercriminals execute increasingly sophisticated assaults, the threat to cybersecurity becomes more acute. Ransomware strikes persist as a formidable menace, infiltrating critical sectors and preying on small businesses indiscriminately.

“To combat this pervasive threat, it’s imperative for individuals and organisations to fortify their defenses with robust cybersecurity measures. Deploying solutions such as Kaspersky Endpoint Security and embracing Managed Detection and Response (MDR) capabilities are pivotal steps in safeguarding against evolving ransomware threats,” commented Dmitry Galov, head of research center, Kaspersky’s GReAT.

 


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