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Etisalat Strengthens Relationship with Customers in Uyo

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(R-l) Ken Ogunjiofor, vice president, Consumer Sales and  Services, Etisalat Nigeria, presenting a Galaxy Samsung Tab to Etisalat Customer, Donald Ukpong, during the Etisalat Customer Forum held in Uyo, Akwa Ibom State recently.
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In a direct demonstration of its leadership as Nigeria’s most customer-friendly telecoms operator, Etisalat, recently hosted customers on its network to a Customer Forum at Eemjim Hotel Uyo, the Akwa Ibom State capital.
 
The regional Customer Forum is an interactive feedback session aimed at engaging customers to serve them better and deepen relationships.

Etisalat began the customer forum in 2010 with the objective of engaging with customers and receiving valuable feedback on the quality of service delivery as well as product propositions and services. Since inception, the forum has hosted customers in Lagos, Abuja, Port Harcourt, Calabar, Enugu, Benin, Ibadan, Kaduna, Warri, Onitsha and Akure.

Speaking at the session, Elvis Ogiemwanye, director, Brand and Experience, said the Forum is a true reflection of the value the company places on its customers and how desirous it wants to help them achieve more in life.

“As the leading customer-focused company, we make it our duty to feel the pulse of our customers regarding the products and services we offer. We are keen to understand how best they want us to serve them. So, the forum enables us to meet with them, hear their views on our offerings, products and services and then respond to these needs in the best ways that would positively impact on their lifestyles,” he said.

Also speaking, Idowu Adesokan, the company’s Head, Consumer Segment, highlighted the company’s commitment to continuously improve the experience of customers on the network in keeping with the company’s tradition.

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His words, “Since we started operations almost eight years ago, we have consistently developed systems that guarantee our customer’s best value for their money on our services and products. The forum provides us first-hand information on the experience of our customers and empowers us to address their concerns including modifying existing products and services or introducing more innovative ones.”

Meanwhile, customers who attended the Forum have commended the operator for its bespoke range of products and services.

Mr. Okon Obiosio, director of Climate Change, Ministry of Environment, Uyo, applauded the company for the offerings which have become the unique hallmarks of the operator.    “My personal experience on the network has been excellent. I feel they have their customers at heart and are doing their best to satisfy their customers. The feeling is that of a family and I relish it,” he said.

Another customer, Prince Ekemini Eberefiak, expressed delight at the honest way the operator deals with its customers. His words, “I commend the company’s management for their openness to us. We were able to talk like any good family would. We have shared with them our experiences on the network as well as our expectations. We believe they mean well and would greatly add more value to our lives and as well help us achieve more. I like the network.”

Other notable team members at the event include Ken Ogunjiofor, Vice President, Consumer Sales and Service; Abdul Adegbuyi, Director, Network Operations; Ijeoma Okeke, Head, Contact Centre Operations; Taiwo Embassey, Regional Head, Retail Sales, South-South and South-East; Valentine Amadi, Head, Technical Customer Support Services and Dayo Adenipekun, Manager, Quality Assurance and Testing.

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In just 7 years of operations, Etisalat Nigeria has become a major industry player with a growing subscriber base of 22 million in a highly competitive market. Its portfolio of voice and data-centric products include – Easy starter, Easycliq, Cliqlite, Classic Post-paid, Easybusiness and Easyblaze; all tailor-made to meet the needs of its customers.

Etisalat Nigeria is one of the 19 operations of the Etisalat Group spanning Africa, the Middle East and Asia and serving over 182 million subscribers. Etisalat Nigeria is committed to delivering innovative and quality services to its growing subscribers

 

 

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Subscribers, Telcos Warn FCCPC over Airtime Lending Enforcement

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Wireless Application Service Providers Association of Nigeria (WASPAN) has asked the Court of Appeal to suspend the enforcement of the Federal Competition and Consumer Protection Commission’s (FCCPC) Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations, 2025 (DEON Regulations).

Subscribers, Telcos Warn FCCPC over Airtime Lending Enforcement

WASPAN warned that the implementation before the determination of its appeal could expose telecom value-added service providers to sanctions and disrupt their operations.

Millions of subscribers across the country rely on borrowed airtime to communicate.

Seun Sofoluwe, an Abeokuta, Ogun State resident, said another interruption would have severe consequences for many Nigerians who depend on airtime and data lending services for their daily communication needs.

“A lot of people depend on the services, and it will be very bad for them, especially those who are so reliant on it that they do debt-to-debt servicing,” he said.

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Debt-to-debt servicing refers to the practice of repaying an outstanding airtime loan immediately to qualify for another advance, underscoring the extent to which some subscribers depend on the facility to remain connected.

Sofoluwe’s concerns echo the experience of Lagos-based employee Farouk Rabiu, who recounted the hardship caused by the six-month suspension of airtime lending services before they were restored.

“I was devastated because, after exhausting my data, I was hoping to borrow credit to access my bank account. Instead, it was a major disappointment,” Rabiu had said after the services resumed.

Adding another dimension to the debate, Gbenga Adebayo, chairman of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), said the earlier disruption showed that airtime credit had evolved far beyond a conventional telecommunications offering.

“What this episode demonstrated is that airtime credit is not a financial product in the way regulators initially characterised it. It is economic infrastructure that approximately 40 million people use regularly, with the vast majority of them at the base of the economy,” Adebayo said.

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WASPAN, which represents licensed value-added service providers, has asked the Court of Appeal to restrain the FCCPC from enforcing the DEON Regulations pending the hearing of its appeal against the July 20 judgment of the Federal High Court in Lagos.

The association argued that immediate enforcement would expose operators to sanctions, create regulatory uncertainty and disrupt telecom-enabled services, including airtime credit and data advances, used daily by millions of Nigerians.

The FCCPC, however, has defended the resumption of enforcement, insisting the regulations are intended to sanitise the digital lending industry, curb predatory debt recovery practices, protect consumer data and eliminate illegal digital lenders.

The Court of Appeal is expected to determine whether enforcement of the regulations should remain suspended while it considers WASPAN’s appeal, a decision that could shape the future of telecom-based digital lending services and determine whether subscribers continue to enjoy uninterrupted access to airtime and data credit.

 

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NCC, REA Partner to Cut Telecom Costs with  Renewable Energy

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Nigerian Communications Commission (NCC) and the Rural Electrification Agency (REA) have entered into a partnership to deploy renewable energy solutions for telecommunications infrastructure in rural and underserved communities, a move expected to reduce operators’ energy costs and improve network availability.

NCC, REA Partner to Cut Telecom Costs with  Renewable Energy

Abraham Oshadami, executive commissioner for Technical Services at the NCC, disclosed this during the signing of a memorandum of understanding (MoU) in Abuja.

According to Oshadami, the NCC-REA Stakeholder Forum and MoU signing ceremony will enable telecom base stations located near mini-grids to access cleaner and more affordable electricity, reducing their reliance on diesel-powered generators.

He said the agreement came at a time when telecom operators are facing rising operational costs due to increased spending on diesel to power network sites amid unreliable electricity supply from the national grid.

The partnership reflects the growing relationship between the power and telecommunications sectors, as both rely on each other to deliver essential services.

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Oshadami explained that while telecom infrastructure requires a steady power supply to remain operational, digital connectivity also supports electricity services such as smart metering, electronic payments and remote customer management.

According to him, the collaboration is aimed at improving access to reliable electricity and telecommunications services, particularly in remote communities where inadequate power supply has slowed digital inclusion.

He said both agencies had identified telecom base stations located within one to two kilometres of existing mini-grids, allowing the implementation of the initiative to begin immediately.

“Where mini-grids exist, we are able to identify nearby base stations and connect them to those power sources,” Oshadami said.

He added that future mini-grid projects would be planned with telecommunications infrastructure in mind, ensuring that electricity investments also support the expansion of digital services.

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Airtel Secures Another 10-year Spectrum Renewal in Nigeria 

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Airtel Nigeria has secured a fresh 10-year renewal of its spectrum licence from the Nigerian Communications Commission (NCC), reinforcing the telecom operator’s long-term commitment to expanding broadband connectivity and improving digital access across the country.

Airtel Secures Another 10-year Spectrum Renewal in Nigeria 

The renewed licence covers Airtel’s spectrum holdings, which are critical to the delivery of voice and high-speed data services, providing regulatory certainty for continued investments in network expansion, capacity upgrades and improved customer experience.

According to the company, the renewal underscores confidence in Nigeria’s telecommunications sector and will support its ongoing efforts to bridge the country’s digital divide by extending quality connectivity to more underserved communities.

Sunil Taldar, chief executive officer, Airtel Africa, said the renewal provides the company with the confidence to continue investing in Nigeria’s digital infrastructure.

He said, “The spectrum renewal reaffirms our long-term commitment to Nigeria, our largest market. It gives us the certainty required to continue investing in network expansion, improve service quality and accelerate digital inclusion for millions of Nigerians.”

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Taldar added that Airtel remains focused on expanding broadband access and supporting Nigeria’s digital economy agenda through sustained investments in telecommunications infrastructure.

He further said, “We appreciate the Nigerian Communications Commission and the Federal Government for their continued support in creating an enabling environment for investment. We remain committed to delivering reliable and affordable connectivity while contributing to Nigeria’s socio-economic development.”

Meanwhile, Industry observers said the licence renewal removes regulatory uncertainty and allows Airtel to pursue long-term capital investments, including the expansion of 4G and 5G networks, as demand for mobile data and digital services continues to grow across Nigeria.

The renewal comes as telecom operators continue to invest heavily in broadband infrastructure to meet rising data consumption and support government efforts to achieve Universal digital access.

Furthermore, It also aligns with the NCC’s objective of ensuring efficient spectrum management while encouraging sustained private sector investment in the country’s telecommunications industry.

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