Telecom
Etisalat Strengthens Relationship with Customers in Uyo

In a direct demonstration of its leadership as Nigeria’s most customer-friendly telecoms operator, Etisalat, recently hosted customers on its network to a Customer Forum at Eemjim Hotel Uyo, the Akwa Ibom State capital.
The regional Customer Forum is an interactive feedback session aimed at engaging customers to serve them better and deepen relationships.
Etisalat began the customer forum in 2010 with the objective of engaging with customers and receiving valuable feedback on the quality of service delivery as well as product propositions and services. Since inception, the forum has hosted customers in Lagos, Abuja, Port Harcourt, Calabar, Enugu, Benin, Ibadan, Kaduna, Warri, Onitsha and Akure.
Speaking at the session, Elvis Ogiemwanye, director, Brand and Experience, said the Forum is a true reflection of the value the company places on its customers and how desirous it wants to help them achieve more in life.
“As the leading customer-focused company, we make it our duty to feel the pulse of our customers regarding the products and services we offer. We are keen to understand how best they want us to serve them. So, the forum enables us to meet with them, hear their views on our offerings, products and services and then respond to these needs in the best ways that would positively impact on their lifestyles,” he said.
Also speaking, Idowu Adesokan, the company’s Head, Consumer Segment, highlighted the company’s commitment to continuously improve the experience of customers on the network in keeping with the company’s tradition.
His words, “Since we started operations almost eight years ago, we have consistently developed systems that guarantee our customer’s best value for their money on our services and products. The forum provides us first-hand information on the experience of our customers and empowers us to address their concerns including modifying existing products and services or introducing more innovative ones.”
Meanwhile, customers who attended the Forum have commended the operator for its bespoke range of products and services.
Mr. Okon Obiosio, director of Climate Change, Ministry of Environment, Uyo, applauded the company for the offerings which have become the unique hallmarks of the operator. “My personal experience on the network has been excellent. I feel they have their customers at heart and are doing their best to satisfy their customers. The feeling is that of a family and I relish it,” he said.
Another customer, Prince Ekemini Eberefiak, expressed delight at the honest way the operator deals with its customers. His words, “I commend the company’s management for their openness to us. We were able to talk like any good family would. We have shared with them our experiences on the network as well as our expectations. We believe they mean well and would greatly add more value to our lives and as well help us achieve more. I like the network.”
Other notable team members at the event include Ken Ogunjiofor, Vice President, Consumer Sales and Service; Abdul Adegbuyi, Director, Network Operations; Ijeoma Okeke, Head, Contact Centre Operations; Taiwo Embassey, Regional Head, Retail Sales, South-South and South-East; Valentine Amadi, Head, Technical Customer Support Services and Dayo Adenipekun, Manager, Quality Assurance and Testing.
In just 7 years of operations, Etisalat Nigeria has become a major industry player with a growing subscriber base of 22 million in a highly competitive market. Its portfolio of voice and data-centric products include – Easy starter, Easycliq, Cliqlite, Classic Post-paid, Easybusiness and Easyblaze; all tailor-made to meet the needs of its customers.
Etisalat Nigeria is one of the 19 operations of the Etisalat Group spanning Africa, the Middle East and Asia and serving over 182 million subscribers. Etisalat Nigeria is committed to delivering innovative and quality services to its growing subscribers
Telecom
Why Nigeria Must Embrace .ng Now – NiRA Reveals Five Critical Steps

Nigeria Internet Registration Association (NiRA) has outlined five strategic pathways to accelerate the adoption of the .ng domain and position it as a critical driver of Nigeria’s digital economy.

NiRA
Oluwaseyi Onasanya, Chief Operating Officer of NiRA, presented the framework at a Media Advocacy and Capacity Building Workshop held on April 16.
Onasanya described the .ng domain as a key component of Nigeria’s digital sovereignty, noting that the country has about 65 per cent internet penetration and over 35.6 million Micro, Small and Medium Enterprises (MSMEs) contributing nearly 48 per cent to the Gross Domestic Product (GDP).
She said the first pathway involves mandating the use of .ng domains across all Ministries, Departments and Agencies (MDAs), as well as subnational entities, government vendors and tax remitters.
According to her, this would ensure that all official digital communications with government institutions are conducted through .ng platforms, while also linking domain usage to Corporate Affairs Commission (CAC) registration and procurement processes.
The second strategy focuses on a nationwide awareness campaign tagged “Own Your .ng, Own Your Future,” aimed at promoting the domain as a symbol of national identity, trust and economic value.
Onasanya said the third pathway calls for leadership from the private sector, urging banks, telecommunications companies, startups and SMEs to adopt .ng domains and integrate them into onboarding processes.
She added that the fourth strategy seeks to position .ng as a secure and regulated alternative to foreign domains, enhancing consumer confidence, improving local search visibility and strengthening jurisdictional control.
The fifth pathway centres on expanding the digital ecosystem by strengthening registrar networks, simplifying user experience and integrating .ng domains into internet service providers, digital platforms and national performance metrics.
Onasanya warned that Nigeria’s domain adoption rate remains low compared to global peers, noting that the country has approximately one domain per 855 citizens, far behind countries like Germany, the United Kingdom and China.
She cautioned that low adoption could lead to capital flight, as businesses continue to rely on foreign domain platforms in an increasingly digital global economy.
She also called on the media to drive awareness, shape public perception and promote adoption by highlighting the economic value of .ng domains across sectors.
“Without media, .ng stays technical. With media, it becomes economic,” he said.
NiRA said that over 240,000 .ng domains have been registered so far, with projections indicating continued growth as Nigeria targets a $1 trillion economy by 2030.
Telecom
Tech Shake-Up: Snap Cuts Hundreds as AI Drives Efficiency Push

Snap Inc., the parent company of Snapchat, has announced the layoff of about 1,000 employees as part of efforts to improve efficiency through artificial intelligence.

Evan Spiegel, chief executive officer, disclosed this in a memo on Wednesday, noting that the cuts represent about 16 per cent of the company’s full-time workforce and include the elimination of more than 300 unfilled roles.
Spiegel said advancements in artificial intelligence were enabling teams to reduce repetitive tasks, increase productivity and accelerate project execution.
“We believe that rapid advancements in artificial intelligence enable our teams to reduce repetitive work, increase velocity and better support our community, partners and advertisers,” he said.
He added that smaller teams using AI tools had already delivered meaningful progress across key initiatives.
The California-based firm said the restructuring would help cut over $500 million in annual costs by the second half of the year, providing a clearer path to profitability.
Spiegel described the decision as difficult, expressing regret over the impact on affected employees.
“This is an incredibly difficult decision, and I am deeply sorry to the colleagues who will be leaving us,” he said.
Snap joins a growing number of technology companies downsizing their workforce while citing productivity gains from artificial intelligence.
The company has undergone multiple rounds of layoffs in recent years amid stiff competition from rivals such as Instagram, TikTok and YouTube.
Meanwhile, activist investor Irenic Capital Management recently disclosed a 2.5 per cent stake in Snap, calling for cost-cutting measures, including a review of its Spectacles smart glasses unit.
Shares of Snap rose by more than 7.5 per cent following the announcement, although the stock remains down compared to earlier in the year.
Data from Layoffs.fyi shows that more than 72,000 employees have been laid off by nearly 90 tech companies globally so far in 2026.
Telecom
NBC Warns Broadcasters Against Bullying Guests, Passing Opinions as Facts

National Broadcasting Commission (NBC) has cautioned broadcast presenters against bullying guests during live interviews or presenting personal opinions as facts, warning that such actions will attract sanctions.

NBC
In a statement issued on Friday, the commission said it had observed a rise in violations of the sixth edition of the Nigeria Broadcasting Code across news, current affairs and political programmes.
“Broadcast platforms are increasingly being deployed in ways that depart from their core obligation to inform the public with accuracy, balance and professionalism,” the NBC said.
The commission noted that some anchors and presenters were deviating from professional standards by denying fair hearing to opposing views and compromising neutrality during broadcasts.
It stressed that such conduct violates provisions of the broadcasting code, which require impartiality and fair representation of all sides on issues of public interest.
“Henceforth, any anchor or presenter found to have expressed personal opinion as fact, bullied or intimidated a guest, denied fair hearing to opposing views, or otherwise compromised neutrality, shall be deemed to have committed a Class B breach,” the statement added.
The NBC also raised concerns over the growing use of broadcast platforms by political actors to promote divisive, inflammatory and unverified content.
It emphasised that broadcasters bear full editorial responsibility for all material aired, including live programmes, and cannot transfer that responsibility to guests.
The commission reiterated its commitment to enforcing strict compliance with the broadcasting code, warning that violations involving hate speech, incitement and imbalance would attract appropriate sanctions.
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