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Open Letter to MTN: Fix Visafone SMS Issue Now

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MTN has today become a huge organisation in all ramifications even though their recent problem with the Nigerian Communications Commission (NCC) has certainly slowed down this giant in many ways than one.

Nigeria CommunicationsWeek recently reported that Africa’s biggest mobile phone operator MTN Group flagged lower first-half profit on Tuesday, blaming a hefty fine in Nigeria and sending its shares sliding nearly 4 percent.

Quite frankly, I am one of those Nigerians that have never really used an MTN line, yes I recall buying one or two of their sim cards but just felt that I am better off pitching my tent with other players. One of such players is Visafone, I remember some people asking me what in the world was I doing on a CDMA network?

First, it started as a rumour that MTN was about to take over Visafone, not necessary because it loves the rather off-the-radar Jim Ovia, who founded the CDMA company about a decade ago to compete in the then emerging market where CDMA led by Starcomms and Multilinks were giving GSM operators a run for their money.

At the end of the day, the GSM providers won the battle and the chapter of CDMA ended for good in Nigeria but only Visafone stood in their largely because of the influence of its founder.

Personally, I have used Visafone for close to a decade and I enjoyed it for real, particularly its data services. At a point, when most of the GSM companies were struggling to provide stable data services, Visafone was already doing pretty well in that regards, so, I not only had a Visafone line as my primary number on a blackberry phone that had ‘unlimited’ BlackBerry data subscription, I also had a visafone modem that I used for data services.

Long and short is that Visafone was a decent company that was providing good quality voice and data services. That I can attest to!

Of course, MTN made a smart choice of acquiring Visafone because, with it lies the very juicy 800 MHz spectrum that would help it enter the Long Term Evolution (LTE) space and they are very much on their way to making this happen. Report has it that, but for the fine imposed on them, they would have started some sort of testing of their LTE services which indeed may have started albeit quietly.

The very first move MTN made to ‘appease’ subscribers who took the pain to walk into their shops to swap their old visafone lines and register their new Sim was airtime reward.

In my case, I got 30,000 Naira airtime and a few days after that, I got another 30,000 Naira ‘bonus’ which made me very pleased with MTN, but little did I know that it was nothing but a greek gift. This is because it disappeared after a few days! I wonder how MTN expected me to have used up 30,000 Naira airtime within 5 days?

Be that as it may, this whole “MTN buying over Visafone” issue has brought me more personal pain than joy.

It has been a horrible experience because I have been unable to receive SMS from other networks since I moved to MTN from Visafone. All SMS coming from Airtel, Etisalat, Globacom and International networks never arrive except those of MTN.

This has not just brought me pain; it has also brought me untold losses. Those who know me know that prior to the acquisition of Visafone, I did send an average of 20 to 30 text messages per day and of course received tons of responses. I believe that the open rate of SMS in Nigeria today is far higher than other mobile messaging solutions out there, which is why is remains very strategic for me.

Unfortunately, MTN has terminated that love for my visafone SMS because communication is a two-way activity. Of what use is it, sending a text message when I am dead sure the response will never arrive?

Below is a well-crafted response to one of my numerous emails that I have been sending to MTN customer service in almost 3 months:

“Sir, I will like to inform you that the issue reported is being investigated. Preliminary findings show that there is a connectivity issue affecting most Visafone lines migrated to MTN. We are currently engaging all stake holders (Other Network providers) towards achieving final resolution of this concern. I solicit your patience on this while we resolve the issue.”

In as much as I want to be patient, my personal and business communication is suffering and I still cannot receive SMS from other networks. So, as far as I am concerned, it is totally unacceptable that MTN did not engage with “stakeholders” before moving us to the GSM platform. I have made an attempt to port the line and other networks say that isn’t possible. So what am I supposed to do now?

I write because I am at a crossroads as to what to do. Should I let go a number that I have used for over a decade since I cannot port the number to another network? Should I make an official complain to NCC and CPC or better still, take legal action? For how long will customers suffer from the actions and inactions of service providers?

MTN fix this issue now or let me go elsewhere with my number!

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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PIN Engages 1,300 Stakeholders Across Africa to Advance Digital Rights, Inclusion

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Paradigm Initiative (PIN), a pan-African digital rights and inclusion organisation, says it has engaged more than 1,300 stakeholders across 11 African countries through a series of forums, training sessions and policy dialogues aimed at strengthening digital rights, inclusion and online civic participation.

PIN Engages 1,300 Stakeholders Across Africa to Advance Digital Rights, Inclusion

The organisation disclosed this in a statement, saying the engagements were carried out during the second quarter of the year through 26 programmes focused on election monitoring, judicial capacity building, digital literacy and policy development.

According to PIN, the initiative brought together policymakers, judges, lawyers, journalists, civil society organisations and community groups to promote a safer, more inclusive digital ecosystem across the continent.

The organisation said the programmes focused on safeguarding electoral integrity in Zambia, The Gambia and Ethiopia, while also strengthening the capacity of Nigeria’s judiciary on issues relating to Artificial Intelligence (AI), data privacy and digital evidence.

In partnership with Meta, PIN trained 35 judges in Lagos across two cohorts on privacy, data protection, AI and digital evidence.

It described the initiative as a significant step towards equipping Nigeria’s judicial officers to effectively handle legal disputes arising from an increasingly digital society.

The organisation also expanded its Digital Rights and Elections in Africa Meetings (DREAM) to Ethiopia, The Gambia and Zambia.

According to the statement, the programme equipped 110 civil society organisations, media professionals and election management bodies with skills to monitor digital rights violations and protect online civic spaces during election periods.

PIN further said its Digital Rights Academy (DRA) trained more than 100 lawyers, law students and digital rights advocates from Cameroon, the Republic of Congo, Ghana, Nigeria, Tanzania and Zimbabwe.

The academy focused on strengthening participants’ capacity in strategic litigation and promoting accountability for digital rights violations.

The organisation also hosted a Digital Policy Engagement Roundtable, bringing together 34 stakeholders, including organisations representing persons with disabilities, to discuss accessibility and inclusion in digital policy development.

It said Afrocities roundtables held in Nigeria and Tanzania attracted 80 participants who explored ways of improving informal workers’ access to digital social protection and financial services.

According to the statement, a ministerial roundtable in Zambia also aligned the country’s digital priorities with the World Summit on the Information Society (WSIS+20) review process.

PIN said it also implemented the Digital Rights and Inclusion Board Learning Experience (DRIBLE) Ambassadors Training in Cameroon, Nigeria and Senegal.

The programme reached 315 participants and strengthened their capacity to deliver digital rights education through experiential learning approaches.

The organisation said the training improved participants’ understanding of digital rights and increased interest in practical digital rights education across communities.

PIN also highlighted the successful hosting of the Digital Rights and Inclusion Forum 2026 (DRIF26) in Abidjan, Côte d’Ivoire.

The forum, themed “Building Inclusive and Resilient Digital Futures”, attracted 415 participants from more than 39 countries.

According to the organisation, the event brought together policymakers, civil society organisations, media professionals, academics, legal experts, technologists, human rights defenders and development partners to promote dialogue, partnerships and knowledge sharing on Africa’s digital future.

PIN said the engagements underscored the growing importance of collaborative efforts in advancing digital rights, promoting inclusion and strengthening digital governance across the continent


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FG Halts Enforcement of New Regulations on Internet Platforms

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Federal Government has suspended the implementation and enforcement of newly introduced regulations affecting internet platforms, online intermediaries and other cross-cutting issues in the digital economy pending the development of a harmonised national policy framework.

FG Halts Enforcement of New Regulations on Internet Platforms

Bosun Tijani

The Minister of Communications, Innovation and Digital Economy, Bosun Tijani, issued the directive following a strategic meeting with the leadership of the Nigerian Communications Commission, National Information Technology Development Agency and the Nigeria Data Protection Commission.

According to a statement issued on Tuesday, the three agencies have been directed to maintain the existing regulatory framework while efforts to harmonise policies are underway.

The statement said the implementation or enforcement of recently introduced regulations, guidelines, codes, directives and administrative requirements relating to internet platforms and other digital economy issues would be deferred where they are part of the ongoing review.

It, however, clarified that the directive does not affect the statutory responsibilities of the agencies.

According to the ministry, existing regulations that fall within the legal mandates of the respective agencies will remain in force, provided they are consistent with the ministry’s policy direction.

Tijani said the rapid convergence of telecommunications, digital platforms, artificial intelligence, online safety and data governance had created overlapping regulatory responsibilities, making closer collaboration among regulators imperative.

He said a harmonised regulatory framework would provide greater legal certainty for businesses, encourage investment, promote innovation, strengthen consumer confidence and enhance Nigeria’s competitiveness as Africa’s leading digital economy.

“As part of the harmonisation process, a joint technical coordination committee comprising representatives of the NCC, NITDA and NDPC has been established.

“The committee will coordinate stakeholder consultations and develop recommendations for a unified national policy and governance framework,” the statement said.

It added that the proposed framework would seek to clearly define the responsibilities of each regulator, reduce compliance uncertainty for businesses and improve regulatory coordination across the digital ecosystem.

The ministry stressed that the harmonisation exercise was aimed at improving collaboration among the agencies and was not intended to diminish their statutory powers.

The development comes less than 24 hours after President Bola Tinubu directed the Federal Competition and Consumer Protection Commission to investigate major technology companies and generative artificial intelligence platforms over allegations of anti-competitive practices and the exploitation of Nigerian media content.


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Airtel Africa Cuts Diesel Dependence by 9.1m Litres

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Airtel Africa, a telecommunications and mobile money services provider across 14 African countries, saved 9.1 million litres of diesel during its just ended 2025/2026 financial year, as part of efforts to drive responsible growth by minimising the environmental impact of its operations.

This was achieved by reducing reliance on diesel and increasing use of lower-carbon energy sources, including the conversion of 390 infrastructure sites to on-grid power during the year, thus improving efficiency and reducing emissions.

Airtel Africa CEO, Sunil Taldar highlighted this achievement during a media roundtable held in Lusaka, Zambia, where he presented the Group’s Sustainability Scorecard and progress towards building a more sustainable, inclusive and connected Africa.

Other initiatives to reduce Airtel Africa’s environmental impact during the year included promoting the circular economy, recycling 94% of total waste generated. These form part of Airtel Africa’s broader sustainability strategy, which seeks to create long-term value by balancing business growth with environmental stewardship, digital inclusion and socio-economic development.

Mr. Taldar emphasized that responsible growth remains central to Airtel Africa’s business strategy and is reflected in the company’s ability to extend services and opportunities to millions of people across the continent while advancing sustainability goals. Airtel Africa’s network now reaches 81.9% of the population across its markets, enabling greater access to connectivity, information, education and economic opportunities for individuals and communities.

The company recorded progress in its efforts to advance financial inclusion. Airtel Money now serves 54.1 million customers through a network of 2.4 million agents, making it one of Africa’s largest digital financial services ecosystems. Notably, 44.1% of Airtel Money customers are female, demonstrating the platform’s growing role in empowering women through access to secure, affordable and convenient financial services.

Beyond connectivity and financial inclusion, Airtel Africa, through its philanthropic arm, Airtel Africa Foundation continued to drive meaningful change across communities in the continent, investing US$6.2 million in priority programmes in four strategic areas namely Financial Inclusion, Education, Environmental Sustainability and Digital Inclusion.

Through its partnership with UNICEF, 3,296 schools have been connected to the free internet access, helping to bridge the digital divide and expand access to quality education reaching over 2 million learners and 38,868 teachers, while 64 zero-rated digital learning platforms enabled more than 11 million learners to access free digital educational content.

Also, during the year, more than 30,000 young people received digital skills training, while over 250 full undergraduate STEM scholarships were awarded through the Airtel Africa Tech Fellowship programme, helping to prepare the next generation of African innovators and technology leaders.

 


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