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MTN Fixes Visafone SMS Issue: Thanks to Nigeria CommunicationsWeek

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This matter lingered for close to three months until I decided to make use of this foremost platform with unparalleled reach to get someone to listen and some did listen and I’d to state that the issue has been resolved. In my opinion, this is the kind of platforms that brands should support.

It is, indeed, a huge shame that Telecoms or IT brands will ignore platforms like this and prefer placing adverts on gossip blogs, yet expect platforms like these to be run professionally, as if the folks behind these online news portals do not need income to survive and grow.

The need to ensure platforms like Nigeria CommunicationsWeek continue to grow is extremely important for the entire industry. In any case, that is a story for another day, which will come soon.

For this post, I will like to focus on my recent experience with MTN regarding the Visafone SMS issue, which I complained about less than two weeks ago on this platform. I wish to state that the issue has been positively resolved and I am glad that it was resolved less than a week after the piece I wrote went live.

Quite frankly, what is most instructive for me is not just that it was resolved, but the quality of customer service that came along with it.

Two months into the issue, I made up my mind not to pick any calls coming from MTN customer service or number but I saw a particular number that was persistent in calling, yet, I ignored it because of how pissed I was and, then, the guy pro-actively sends a text message asking when he can call back. Well, I also ignored the text message.

The following day, he researched and found my other number and gave me a call, I decided to pick and after apologizing on behalf of the brand, he broke the good news that the issue has been resolved.

Of course, the first question I asked him was, why it took that long to resolve the issue, did I need to write publicly for someone to take action?

Let me say this, I am indeed impressed by the quality of customer service that followed even after the call.

I taught that since the issue has been resolved, the MTN contact would simply bid me goodbye, but alas, I was wrong. He respectfully requested if he could pay me a visit. I accepted the offer out of curiosity and later, that same evening, I got a call that he was in my vicinity.

Long and short, he came by and we spent over an hour chatting. It then occurred to me that this guy has successfully given me that WOW experience which is what brands must seek to do for their customers, however highly or lowly placed they may be. Every customer deserves to get value for money at all times.

From our discussions, I can deduce that moving around to hook up with select clients, is part and parcel of the brand’s new strategy to discourage customers from porting. I thought that was a brilliant one from a brand that some Nigerians regard as proud. We all hate adversities but the reality is that they have a way of helping us re-think our strategies and re-engineer our processes, I believe that MTN’s recent travails has injected a fresh blood into the brand and I hope it stays that way forever.

Let me state, without fear of contradiction, that customer service is what will make the difference in Nigeria’s telecommunications industry going forward.

This one reason I wrote the piece ‘After Data WAR, What Next for Telcos’ Customers’ (http://www.nigeriacommunicationsweek.com.ng/e-business/after-data-war-what-next-for-telcos-customers) published on this platform earlier in the week. I suggest you read it the earliest you can, I clearly stated:

“The relationship between a telco and its customers extends all the way from pre-sales research to in-life usage as customers look to purchase new services, upgrade existing ones, and add new features throughout their lifecycle. To secure the customer relationship in the face of disruptive competitors, telcos must stay with the customer through every step of their lifecycle”. Please, pay attention to this, “Telcos need to be accessible, responsive, consistent, and effective.”

Kudos to Samuel Okoh, the MTN bright guy who pulled this one off and made me forget that this issue lingered for three months and of course, to all those who worked behind the scenes to get the matter resolved. Thanks everyone.

Thumbs up to the team Nigeria CommunicationsWeek, for working hard to develop this unparalleled reach within the industry; Keep up the good work guys!

As for me, you bet I am super-excited!


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Telecom

TECNO and Tiwa Savage Unveil ‘Water and Garri’ in Style

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The recent premiere of the highly anticipated film Water and Garri was nothing short of a star-studded affair. Its compelling storyline and stellar performances captured audiences. Held at the Livesport Event Center, the event drew A-list celebrities, industry insiders, and eager fans, all eager to witness the cinematic spectacle unfold.

One of the most memorable aspects of the evening was the irresistible allure of the TECNO booth, where celebrities couldn’t get enough of the state-of-the-art devices on display. From snapping selfies with the latest TECNO smartphones to exploring the myriad features and functionalities, it was clear that TECNO had struck a chord with its audience.

But it wasn’t just the TECNO booth that had everyone buzzing – the movie itself was the talk of the town. ‘Water and Garri,’ inspired by the real-life journey of singer/actress Tiwa Savage, resonated deeply with audiences, offering a poignant portrayal of love, loss, and redemption. As the lights dimmed and the opening credits rolled, guests were not just spectators but participants in Tiwa’s world, swept away by the raw emotion and heartfelt storytelling.

Celebrities couldn’t get enough of the film throughout the evening, lauding its authenticity and powerful performances. From the lead actors to the supporting cast, each portrayal was met with applause and admiration, underscoring the talent and dedication of all involved. As the credits rolled and the cheering subsided, guests lingered, eager to share their thoughts and reflections on the film’s profound impact.

As the night ended, it was clear that “Water and Garri” had left an indelible mark on all who attended. From its captivating storyline to its unforgettable performances, the movie has captivated hearts and minds, earning its rightful place among the year’s most anticipated releases. With the support of innovative partners like TECNO, the film’s reach and impact are sure to extend far beyond the premiere, inspiring audiences for years to come.


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Nigeria DigitalSENSE forum @15, gets June date

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The date for the 2024 Nigeria DigitalSENSE Forum on Internet Governance for Development (IG4D) has been unwrapped for Thursday, June 27, by organisers, ITREALMS Media group.

Disclosing this, the Lead Consulting Strategist, DigitalSENSE Africa and Group Executive Editor, ITREALMS Media, Mr. Remmy Nweke, said that this year’s edition marks the 15th edition of Nigeria DigitalSENSE Forum on IG4D series and comes with the theme “IG4D: Innovative Digital Economy & Safer Civic Space in Nigeria” at the prestigious Welcome Center Hotels, International Airport Road, Lagos.

Nweke recalled that in 2009, the Nigeria DigitalSENSE Forum (NDSF) series on Internet Governance for Development made a debut and ever since has been steadfast in rallying stakeholders to take discourse on Internet access, openness, affordability, connectivity and ICT infrastructure among others.

This year, he also said, as NDSF marks 15th years of impacting various Nigeria’s economic sector with yet another series on the theme: IG4D: Innovative Digital Economy and Safer Civic Space in Nigeria.

“It will also be a time for recognition of corporates and individuals for their contributions in deepening Internet penetration, improving access and affordability as well as technological adaptation that begets digital sense in our society,” Nweke said.

NDSF series on IG4D, powered by ITREALMS Media group is hosted by DigitalSENSE Africa, an At-Large Structure (ALS) certified by the Internet Corporation for Assigned Names and Numbers (ICANN), in collaboration with relevant stakeholders including Internet Society (ISOC), Nigeria chapter, Nigerian Communications Commission (NCC), Internet Exchange Point of Nigeria (IXPN) among others.


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Exposing the Malicious Sabotage of MoMo PSB Project in Enugu Ezike

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By Cyprian Nwodo

The recent activities of some individuals with one Davids Iyida attempting to sabotage the MoMo Payment Service Bank project intended to benefit, especially Enugu Ezike people, have raised significant concern and outrage within the community.

Market Vendor accessing the MTN MoMo Loans and Savings on her phone — Enugu Ezike traders deserve the same

Such actions aimed at undermining a project with immense potential to uplift and empower the people of Enugu Ezike can only be described as malicious.

The MoMo PSB project is designed to bring financial services closer to the people of Enugu Ezike, facilitating easier access to banking and financial transactions.

This project is expected to create jobs, stimulate local businesses, and provide a much-needed boost to the local economy. In a region where such opportunities are rare, the MoMo PSB project represents a beacon of hope for many residents.

It is particularly baffling and disheartening to witness a member of the community collaborate with outsiders to hinder the progress of their own people.

The reasons behind such alliances remain unclear, but the impact of these actions is evident and deeply troubling. Working to obstruct the project is not only delaying progress but also actively working against the welfare and advancement of Enugu Ezike.

The efforts to destroy Kingsley Ifeanyi Adonu’s good intention, despite all the positive contributions he has made, are nothing short of wickedness.

Adonu, a visionary entrepreneur and the leading MTN Partner in the South East, has dedicated significant resources and efforts to bring the MoMo Payment Service Bank project to fruition.

His vision for the community includes economic growth, financial inclusion, and overall development. Attacking his vision is an attack on the progress and future of Enugu Ezike.

The question that lingers in the minds of many is: Why sabotaging our own benefits? In a time when unity and collective effort are paramount for the community’s advancement, such actions of sabotage are counterproductive and harmful. The community needs all hands on deck to drive development and improve the quality of life for its residents. Internal conflicts and malicious actions only serve to set back these efforts.

Davids Iyida

Despite the challenges and the malicious attempts to derail the project, it is important to reaffirm that S Mobile Group vision for establishing a MoMo Payment Service Bank in Enugu Ezike will prevail.

The community stands behind this vision, recognizing the immense benefits it promises to bring. Efforts to hinder progress will ultimately fail in the face of collective determination and support.

The actions of these ungrateful individuals, aimed at sabotaging the MoMo PSB project, are grave disservice to the community of Enugu Ezike.

In a time when progress and development are desperately needed, such malicious activities are deeply regrettable.

However, the vision and determination of Kingsley Ifeanyi Adonu and the community’s support ensure that the project will succeed, bringing much-needed growth and prosperity to Enugu Ezike.

Let it be known that no amount of sabotage can dim the light of progress and unity.

_Nwodo, a public commentator writes from Enugu State


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