Telecom
MTN Fixes Visafone SMS Issue: Thanks to Nigeria CommunicationsWeek

This matter lingered for close to three months until I decided to make use of this foremost platform with unparalleled reach to get someone to listen and some did listen and I’d to state that the issue has been resolved. In my opinion, this is the kind of platforms that brands should support.
It is, indeed, a huge shame that Telecoms or IT brands will ignore platforms like this and prefer placing adverts on gossip blogs, yet expect platforms like these to be run professionally, as if the folks behind these online news portals do not need income to survive and grow.
The need to ensure platforms like Nigeria CommunicationsWeek continue to grow is extremely important for the entire industry. In any case, that is a story for another day, which will come soon.
For this post, I will like to focus on my recent experience with MTN regarding the Visafone SMS issue, which I complained about less than two weeks ago on this platform. I wish to state that the issue has been positively resolved and I am glad that it was resolved less than a week after the piece I wrote went live.
Quite frankly, what is most instructive for me is not just that it was resolved, but the quality of customer service that came along with it.
Two months into the issue, I made up my mind not to pick any calls coming from MTN customer service or number but I saw a particular number that was persistent in calling, yet, I ignored it because of how pissed I was and, then, the guy pro-actively sends a text message asking when he can call back. Well, I also ignored the text message.
The following day, he researched and found my other number and gave me a call, I decided to pick and after apologizing on behalf of the brand, he broke the good news that the issue has been resolved.
Of course, the first question I asked him was, why it took that long to resolve the issue, did I need to write publicly for someone to take action?
Let me say this, I am indeed impressed by the quality of customer service that followed even after the call.
I taught that since the issue has been resolved, the MTN contact would simply bid me goodbye, but alas, I was wrong. He respectfully requested if he could pay me a visit. I accepted the offer out of curiosity and later, that same evening, I got a call that he was in my vicinity.
Long and short, he came by and we spent over an hour chatting. It then occurred to me that this guy has successfully given me that WOW experience which is what brands must seek to do for their customers, however highly or lowly placed they may be. Every customer deserves to get value for money at all times.
From our discussions, I can deduce that moving around to hook up with select clients, is part and parcel of the brand’s new strategy to discourage customers from porting. I thought that was a brilliant one from a brand that some Nigerians regard as proud. We all hate adversities but the reality is that they have a way of helping us re-think our strategies and re-engineer our processes, I believe that MTN’s recent travails has injected a fresh blood into the brand and I hope it stays that way forever.
Let me state, without fear of contradiction, that customer service is what will make the difference in Nigeria’s telecommunications industry going forward.
This one reason I wrote the piece ‘After Data WAR, What Next for Telcos’ Customers’ (http://www.nigeriacommunicationsweek.com.ng/e-business/after-data-war-what-next-for-telcos-customers) published on this platform earlier in the week. I suggest you read it the earliest you can, I clearly stated:
“The relationship between a telco and its customers extends all the way from pre-sales research to in-life usage as customers look to purchase new services, upgrade existing ones, and add new features throughout their lifecycle. To secure the customer relationship in the face of disruptive competitors, telcos must stay with the customer through every step of their lifecycle”. Please, pay attention to this, “Telcos need to be accessible, responsive, consistent, and effective.”
Kudos to Samuel Okoh, the MTN bright guy who pulled this one off and made me forget that this issue lingered for three months and of course, to all those who worked behind the scenes to get the matter resolved. Thanks everyone.
Thumbs up to the team Nigeria CommunicationsWeek, for working hard to develop this unparalleled reach within the industry; Keep up the good work guys!
As for me, you bet I am super-excited!
Telecom
NIGCOMSAT Supports Startups Growth with the Launch of Accelerator 3.0

The Nigerian Communications Satellite Limited (NIGCOMSAT) has unveiled Accelerator Cohort 3.0 as part of efforts to strengthen Nigeria’s space technology ecosystem and support the growth of local startups.

The initiative will be a major highlight of the 2026 Nigerian Satellite Week scheduled to hold on March 30 and 31 in Abuja, where key players in the satellite and digital infrastructure sectors are expected to converge.
In a statement signed by Stephen Kwande, the Head of Corporate Communications, the company described the new accelerator as its most direct investment in building long-term competitiveness within Nigeria’s space economy.
According to NIGCOMSAT, the programme is designed to support early-stage ventures working across satellite applications, last-mile connectivity, agriculture, logistics and other areas where space-based technology can drive impact.
The company said previous cohorts of the accelerator had already contributed to developing innovative solutions and building the human capacity needed to position Nigeria for the next phase of the global space industry.
“With Cohort 3.0, we are making it clear that the accelerator is not a pilot project but a permanent feature of how Nigeria develops its space-tech companies,” the statement said.
NIGCOMSAT noted that the Nigerian Satellite Week has grown into a major platform for policy discussions, partnerships and investment in the sector.
The 2026 edition is expected to attract top government officials, defence leaders, development finance institutions and technology entrepreneurs from across Africa.
Jane Egerton-Idehen, managing director of NIGCOMSAT, said the event also marks two decades of Nigeria’s journey in the space economy.
“Twenty years ago, Nigeria took a bold step to secure its place in space. What we are seeing today is the result of consistent effort and vision,” she said.
She added that the company is focused on shaping the next phase of growth through innovation, partnerships and investment in local talent.
NIGCOMSAT also highlighted recent milestones, including a Low Earth Orbit connectivity partnership with Eutelsat, improved revenue performance and increased global recognition in satellite operations.
Other activities lined up for the event include a Startup Demo Day, where selected African startups will pitch their ideas to investors, and a stakeholders’ forum to discuss policies and infrastructure needed to scale Nigeria’s satellite economy.
The company said the initiative reflects the growing role of satellite technology in national development, particularly in areas such as communications, security and digital services.
NIGCOMSAT, established in 2006 and wholly owned by the Federal Government, provides satellite-based services including telecommunications, broadcasting and broadband across Nigeria and parts of Africa.
Telecom
FG Unveils Digital Economy Research Fund Scheme

The Federal Government has unveiled a N12bn Digital Economy Research Fund aimed at strengthening evidence-based policymaking and supporting Nigeria’s long-term digital transformation agenda.

Dr. Bosun Tijani, the Minister of Communications, Innovation, and Digital Economy, disclosed this in a statement issued on Saturday, announcing the launch of an expression of interest for the National Digital Economy Research Clusters.
“Today my heart is filled with deep joy as we announce the Expression of Interest for the National Digital Economy Research Clusters, a N12bn research funding scheme designed to place ideas, evidence, and research at the centre of Nigeria’s digital transformation,” the minister said.
According to him, the programme is being funded under Project BRIDGE, a federal initiative to deploy 90,000 kilometres of fibre optic backbone infrastructure across Nigeria to expand connectivity and enable a modern digital economy.
“This programme is being funded under Project BRIDGE, our initiative to deploy 90,000km of fibre optic backbone infrastructure across Nigeria to expand connectivity and enable a modern digital economy,” he said.
The minister noted that as the government expands digital infrastructure nationwide, research-backed approaches are required to ensure inclusive benefits.
“As we deepen our digital infrastructure coverage, thoughtful, evidence-based approaches are required to be deployed in society to ensure everyone benefits from this significant investment,” he added.
He observed that digital policy decisions are often shaped by market forces and political cycles rather than rigorous research and long-term thinking. “Too often, the ideas shaping digital policy come predominantly from markets and political cycles rather than from research, evidence, and long-term thinking,” the statement said.
Under the initiative, six national research clusters will be established across key pillars of the digital economy, including connectivity and meaningful use; digital public infrastructure and government services; digital skills and human capital development; digital economy and jobs; online trust and consumer protection; as well as artificial intelligence and emerging technologies.
The clusters will be led by up to 36 professors drawn from Nigerian universities, working alongside international academic partners, with more than 200 researchers, including postdoctoral fellows and PhD candidates, expected to generate policy-relevant research.
“For me, the goal goes beyond research output. We are looking for better policies that lead to stronger institutions and a more prosperous society,” the minister said.
He described the initiative as one of the ministry’s most meaningful programmes, noting that it is intended to produce ideas that will outlast any single administration. “Because nations that lead the future are not simply those that deploy infrastructure; they are the ones that cultivate ideas,” he said.
The ministry invited academic and research institutions interested in participating to review the Terms of Reference released alongside the EOI and submit proposals to lead or collaborate within the national research clusters.
It added that a press conference would be held in the coming week to provide further details and engagement opportunities for vice-chancellors and research institutions across the country.
Telecom
NCC Cracks Down: Telcos to Refund Users for Network Disruptions

Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers experiencing poor network service across the country.

The Commission said the directive was part of efforts to ensure that consumers are not made to bear the burden of service failures when operators fall short of required standards.
Under the new regulation, telecom operators will be required to provide compensation directly to affected subscribers for breaches of Quality of Service (QoS) Key Performance Indicators (KPIs).
According to the NCC, the compensation will be issued in the form of airtime credits, calculated based on subscribers’ average usage and their presence within specific Local Government Areas where service disruptions occur.
The Commission emphasised that telecommunications services remain critical to economic activities, social interactions, and access to digital opportunities, noting that poor service delivery negatively impacts productivity and public confidence.
It explained that while regulatory fines have traditionally been used to sanction operators, the new approach prioritises consumer protection and strengthens accountability within the telecommunications sector.
The NCC added that the measure would complement existing efforts to monitor service quality and enforce compliance with performance standards.
In addition, the Commission directed tower companies responsible for telecom infrastructure, such as network masts, to reinvest fines imposed on them into infrastructure upgrades with measurable outcomes.
The regulator reiterated its commitment to ensuring that operators invest in network resilience, expand capacity, and improve infrastructure to meet growing demand.
It also pledged to continue deploying regulatory mechanisms that promote fairness, transparency, and accountability across the industry, while ensuring that subscribers receive the quality of service they deserve.
Telecom3 days agoGoogle Rolls Out Search Live AI to 200+ Countries, Including Nigeria
E-Financial3 days agoCBN Bars Chronic Loan Defaulters from Accessing Loans
E-Financial3 days agoNDIC Insures 99 Percent of Bank Customers
E-Business3 days agoFG Shifting Focus to “Meaningful Connectivity” to Drive Inclusion – Minister
General News2 days agoAnti Graft Agencies Raise Alarm over Rising Crypto-Linked Financial Crimes
E-Business2 days agoNITDA Takes Over National Digital Architecture System
E-Financial20 hours agoCBN bars large‑ticket loan defaulters from banking services in tough new crackdown
General News20 hours agoARN Rejects Medical Bill over Attempt to ‘Scrap’ Profession












