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MTN Fixes Visafone SMS Issue: Thanks to Nigeria CommunicationsWeek

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This matter lingered for close to three months until I decided to make use of this foremost platform with unparalleled reach to get someone to listen and some did listen and I’d to state that the issue has been resolved. In my opinion, this is the kind of platforms that brands should support.

It is, indeed, a huge shame that Telecoms or IT brands will ignore platforms like this and prefer placing adverts on gossip blogs, yet expect platforms like these to be run professionally, as if the folks behind these online news portals do not need income to survive and grow.

The need to ensure platforms like Nigeria CommunicationsWeek continue to grow is extremely important for the entire industry. In any case, that is a story for another day, which will come soon.

For this post, I will like to focus on my recent experience with MTN regarding the Visafone SMS issue, which I complained about less than two weeks ago on this platform. I wish to state that the issue has been positively resolved and I am glad that it was resolved less than a week after the piece I wrote went live.

Quite frankly, what is most instructive for me is not just that it was resolved, but the quality of customer service that came along with it.

Two months into the issue, I made up my mind not to pick any calls coming from MTN customer service or number but I saw a particular number that was persistent in calling, yet, I ignored it because of how pissed I was and, then, the guy pro-actively sends a text message asking when he can call back. Well, I also ignored the text message.

The following day, he researched and found my other number and gave me a call, I decided to pick and after apologizing on behalf of the brand, he broke the good news that the issue has been resolved.

Of course, the first question I asked him was, why it took that long to resolve the issue, did I need to write publicly for someone to take action?

Let me say this, I am indeed impressed by the quality of customer service that followed even after the call.

I taught that since the issue has been resolved, the MTN contact would simply bid me goodbye, but alas, I was wrong. He respectfully requested if he could pay me a visit. I accepted the offer out of curiosity and later, that same evening, I got a call that he was in my vicinity.

Long and short, he came by and we spent over an hour chatting. It then occurred to me that this guy has successfully given me that WOW experience which is what brands must seek to do for their customers, however highly or lowly placed they may be. Every customer deserves to get value for money at all times.

From our discussions, I can deduce that moving around to hook up with select clients, is part and parcel of the brand’s new strategy to discourage customers from porting. I thought that was a brilliant one from a brand that some Nigerians regard as proud. We all hate adversities but the reality is that they have a way of helping us re-think our strategies and re-engineer our processes, I believe that MTN’s recent travails has injected a fresh blood into the brand and I hope it stays that way forever.

Let me state, without fear of contradiction, that customer service is what will make the difference in Nigeria’s telecommunications industry going forward.

This one reason I wrote the piece ‘After Data WAR, What Next for Telcos’ Customers’ (http://www.nigeriacommunicationsweek.com.ng/e-business/after-data-war-what-next-for-telcos-customers) published on this platform earlier in the week. I suggest you read it the earliest you can, I clearly stated:

“The relationship between a telco and its customers extends all the way from pre-sales research to in-life usage as customers look to purchase new services, upgrade existing ones, and add new features throughout their lifecycle. To secure the customer relationship in the face of disruptive competitors, telcos must stay with the customer through every step of their lifecycle”. Please, pay attention to this, “Telcos need to be accessible, responsive, consistent, and effective.”

Kudos to Samuel Okoh, the MTN bright guy who pulled this one off and made me forget that this issue lingered for three months and of course, to all those who worked behind the scenes to get the matter resolved. Thanks everyone.

Thumbs up to the team Nigeria CommunicationsWeek, for working hard to develop this unparalleled reach within the industry; Keep up the good work guys!

As for me, you bet I am super-excited!


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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WASPAN Drags Bello, FCCPB Boss to Court over Alleged Disobedience of Order

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Wireless Application Service Providers Association of Nigeria (WASPAN) has dragged Tunji Bello, executive vice chairman, Federal Competition and Consumer Protection Commission (FCCPC), before the Federal High Court in Lagos over alleged disobedience of a subsisting court order in a legal dispute involving telecom-based lending services.

WASPAN Drags Bello, FCCPB Boss to Court over Alleged Disobedience of Order

Tunji Bello, EVC, FCCPC

Wireless Application Service Providers Association of Nigeria initiated  this in Suit No: FHC/L/CS/760/2026 pending before the court.

According to court documents, Bello was issued a Form 49 Notice to Show Cause, directing him to appear before the court on 22 May 2026 to explain why an order of committal should not be made against him for allegedly failing to comply with interim orders issued by Justice Ambrose Lewis-Allagoa on 15 April 2026.

The court had earlier granted interim injunctions restraining the FCCPC, its officers, agents and privies from enforcing provisions of the Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations 2025 against members of WASPAN, pending the determination of the substantive suit.

The restraining orders specifically barred the commission from interfering with services rendered by WASPAN members, including airtime lending, data advances and other mobile value-added services.

The orders also restrained the FCCPC from imposing sanctions, penalties or directives connected to the disputed regulations.

In the Form 49 notice dated 18 May 2026, WASPAN alleged that despite being aware of the court orders and having been served with Form 48 — the statutory notice warning against disobedience of court orders — the FCCPC and its Executive Vice Chairman allegedly continued actions contrary to the directives of the court.

The notice stated that the alleged contemnor refused to comply with the orders and had continued to deliberately defy the orders of the court.

An affidavit of service filed before the court disclosed that Form 48 was served on Bello at the FCCPC headquarters located at 23 Jimmy Carter Street, Asokoro, Abuja, on 6 May 2026.

The latest development followed earlier proceedings in which Justice Lewis-Allagoa declined an application by the FCCPC seeking to vacate the interim injunction.

The court instead directed that the substantive suit and the commission’s preliminary objection be heard together.

WASPAN is challenging the FCCPC’s authority to regulate telecom-based lending services, arguing that certain provisions of the DEON Regulations encroach on the statutory powers of the Nigerian Communications Commission to regulate telecommunications services in the country.

Wireless Application Service Providers Association of Nigeria, is the primary self-regulatory body and trade association for licensed Value-Added Service (VAS) providers and aggregators in Nigeria’s telecommunications sector


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Lagos Warns against Fake Emergency Calls, Says Rising Misuse Put Lives at Risk

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Lagos State government has raised alarm over the  growing misuse of its emergency hotlines, and warned that fake calls are delaying response times and putting lives at risk.

Lagos Warns against Fake Emergency Calls, Says Rising Misuse Put Lives at Risk

According to the state, fake emergency calls or prank calls, account for a massive majority of distress communications—nearly 70 per cent.

This severe misuse dangerously delays response times for real emergencies like fires, crimes, and medical crises, and wastes critical first-responder resources

Olugbenga Oyerinde, commissioner for Special Duties,  called the numbers (nearly seven out of every 10 calls made to Lagos emergency hotlines) deeply troubling.

The scale of the disruption has significantly affected emergency response operations, with the government disclosing that 5.47 million incoming calls went unanswered during the period under review.

The abandoned call rate climbed sharply from 9.3 per cent in January 2025 to 37.6 per cent by April 2026, suggesting worsening pressure on operators handling emergency traffic.

Officials warned that if the current trend continues, more than 7.2 million calls could go unanswered before the end of 2026

The Lagos State Command and Control Centre serves as the central coordination hub for emergency response agencies across the state, including the fire service, ambulance services, traffic management authorities and neighbourhood safety operatives.

According to the report, the sheer volume of fake and misdirected calls has forced the system to devote significant operational resources to filtering non-emergency traffic before genuine distress cases can be handled.

To address the growing burden, the ministry said it plans to introduce artificial intelligence-driven call screening technology designed to detect and filter nuisance calls before they reach human operators.

The proposed system, expected to be introduced before the end of 2026, is projected to reduce operator handling time by 35 per cent.

Other reforms outlined in the ministry’s strategic response plan include expanding agent capacity by 40 per cent, deploying automated callback systems for abandoned calls and establishing a real-time analytics dashboard for emergency response monitoring.

Yet one of the most striking figures in the report was not the 16.39 million nuisance calls, but the fact that only 39 calls were officially categorised as hoax calls requiring legal follow-up during the same period.

 

 


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Google, Blackstone Invest in AI Cloud Venture to Meet Data Centre Demand

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Google and ‌Blackstone (BX.N), said they will form an artificial intelligence cloud business venture aimed at capitalising on an insatiable demand for AI computing services.

Blackstone, the world’s largest alternative asset manager, will ​invest an initial $5 billion in equity to help bring 500 megawatts of ​data centre capacity online in 2027, with further expansion planned over ⁠time.

The U.S.-based venture will provide data centre capacity along with Google’s custom AI ​chips, known as Tensor Processing Units, or TPUs, through a compute-as-a-service model.

The total ​investment value could reach $25 billion, including leverage, according to Bloomberg News.

Both companies did not immediately respond to a request for comments on the Bloomberg report. Blackstone has appointed Benjamin Sloss, a long-time ​Google executive, as CEO of the new venture.

Thomas Kurian, chief executive of Google ​Cloud, said the venture would help address growing demand for TPUs by offering organisations additional ways ‌to ⁠access computing capacity.

Analysts and investors have said Google is taking a sizeable share of new AI-driven computing demand, supported by its business tools and custom chips that have attracted customers such as Anthropic.

“This isn’t the biggest headline number we’ve seen. ​But it’s a high-quality ​bet on sustainable ⁠growth in AI infrastructure,” said Brittain Ladd, AI and supply chain consultant at Florida-based Chang Robotics.

Blackstone ​has stepped up investments in AI-related infrastructure, including data centres, power ​generation and ⁠transmission assets.

Those investments are valuable as the AI boom pushes operators to secure long-term energy supply deals.

The new partnership reflects rising demand for AI infrastructure and the need ⁠for ​large-scale capital deployment, Blackstone President Jon Gray said.


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