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MTN Fixes Visafone SMS Issue: Thanks to Nigeria CommunicationsWeek

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This matter lingered for close to three months until I decided to make use of this foremost platform with unparalleled reach to get someone to listen and some did listen and I’d to state that the issue has been resolved. In my opinion, this is the kind of platforms that brands should support.

It is, indeed, a huge shame that Telecoms or IT brands will ignore platforms like this and prefer placing adverts on gossip blogs, yet expect platforms like these to be run professionally, as if the folks behind these online news portals do not need income to survive and grow.

The need to ensure platforms like Nigeria CommunicationsWeek continue to grow is extremely important for the entire industry. In any case, that is a story for another day, which will come soon.

For this post, I will like to focus on my recent experience with MTN regarding the Visafone SMS issue, which I complained about less than two weeks ago on this platform. I wish to state that the issue has been positively resolved and I am glad that it was resolved less than a week after the piece I wrote went live.

Quite frankly, what is most instructive for me is not just that it was resolved, but the quality of customer service that came along with it.

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Two months into the issue, I made up my mind not to pick any calls coming from MTN customer service or number but I saw a particular number that was persistent in calling, yet, I ignored it because of how pissed I was and, then, the guy pro-actively sends a text message asking when he can call back. Well, I also ignored the text message.

The following day, he researched and found my other number and gave me a call, I decided to pick and after apologizing on behalf of the brand, he broke the good news that the issue has been resolved.

Of course, the first question I asked him was, why it took that long to resolve the issue, did I need to write publicly for someone to take action?

Let me say this, I am indeed impressed by the quality of customer service that followed even after the call.

I taught that since the issue has been resolved, the MTN contact would simply bid me goodbye, but alas, I was wrong. He respectfully requested if he could pay me a visit. I accepted the offer out of curiosity and later, that same evening, I got a call that he was in my vicinity.

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Long and short, he came by and we spent over an hour chatting. It then occurred to me that this guy has successfully given me that WOW experience which is what brands must seek to do for their customers, however highly or lowly placed they may be. Every customer deserves to get value for money at all times.

From our discussions, I can deduce that moving around to hook up with select clients, is part and parcel of the brand’s new strategy to discourage customers from porting. I thought that was a brilliant one from a brand that some Nigerians regard as proud. We all hate adversities but the reality is that they have a way of helping us re-think our strategies and re-engineer our processes, I believe that MTN’s recent travails has injected a fresh blood into the brand and I hope it stays that way forever.

Let me state, without fear of contradiction, that customer service is what will make the difference in Nigeria’s telecommunications industry going forward.

This one reason I wrote the piece ‘After Data WAR, What Next for Telcos’ Customers’ (http://www.nigeriacommunicationsweek.com.ng/e-business/after-data-war-what-next-for-telcos-customers) published on this platform earlier in the week. I suggest you read it the earliest you can, I clearly stated:

“The relationship between a telco and its customers extends all the way from pre-sales research to in-life usage as customers look to purchase new services, upgrade existing ones, and add new features throughout their lifecycle. To secure the customer relationship in the face of disruptive competitors, telcos must stay with the customer through every step of their lifecycle”. Please, pay attention to this, “Telcos need to be accessible, responsive, consistent, and effective.”

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Kudos to Samuel Okoh, the MTN bright guy who pulled this one off and made me forget that this issue lingered for three months and of course, to all those who worked behind the scenes to get the matter resolved. Thanks everyone.

Thumbs up to the team Nigeria CommunicationsWeek, for working hard to develop this unparalleled reach within the industry; Keep up the good work guys!

As for me, you bet I am super-excited!

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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Telecom

MTN Accelerates Network Expansion to  Meet Surging Telecom Demand

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MTN Nigeria is accelerating investments in network expansion and modernization to address rising demand for mobile and data services across the country.

MTN Accelerates Network Expansion to  Meet Surging Telecom Demand

The operator is deploying additional base stations, upgrading existing infrastructure, and expanding fiber connectivity to improve network capacity, coverage, and service quality.

The investments are designed to support increasing smartphone adoption, higher data consumption, and the growing use of digital services by consumers and businesses.

MTN said the expansion aligns with its long-term strategy to enhance customer experience while strengthening Nigeria’s digital infrastructure.

The company expects the ongoing upgrades to improve connectivity, support economic growth, and enable broader access to reliable telecommunications services as demand for high-speed broadband continues to increase.

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Airtel Africa to Connect 5,000 Schools to Free Internet by 2027

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Airtel Africa’s CEO, Sunil Taldar, has announced the telco’s commitment to connecting 5,000 schools across its operating countries in Africa to the internet by 2027 through its philanthropic arm, Airtel Africa Foundation, in partnership with the United Nations Children’s Fund (UNICEF).

So far, the $57m partnership, which was launched in 2021, has cumulatively connected 3,296 schools and provided access to over 2 million learners and about 40,000 teachers. 64 digital learning platforms have been zero-rated thereby enabling more than 11m users to access educational content at no cost.

Speaking during a visit to St. Monica’s Girls School in Lusaka, which is one of the 300 schools already connected to the internet in Zambia, the Airtel Africa CEO stated that the initiative is having a profound impact on the quality of education by expanding access to digital learning resources for African children, in collaboration with governments.

Mr Taldar added: “Students are accessing best-in-class education from the curriculum developed by UNICEF in partnership with various Ministries of Education and provided through Airtel’s connectivity.

“We are also training teachers, so that they deliver digital education effectively. We aim to continue deepening meaningful connectivity in schools by providing free internet access, zero‑rated platforms and training teachers across the continent”.

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Expressing her appreciation, the Headmistress of St. Monica’s Girls’ School, Sr Matilda Soloko said: “Being among the first schools connected in the initial stage, our learners have been able to study using the learning portal and their studies have been intensified. We remain grateful to Airtel and UNICEF.”

UNICEF’s Country Representative for Zambia, Dr Saja Farooq Abdullah said: “What this partnership has brought is really bridging the equality gap and the digital divide. It is making sure that every child learns wherever they are. It was exciting and interesting to see and hear from the girls how they can learn at their own pace, how they can review the materials, and how they do their homework with comfort.

The Director of Secondary Education in Zambia’s Ministry of Education, Yvonne Mwemba Chuulu lauded UNICEF and Airtel for the partnership saying: “At the Ministry of Education, we cannot do it alone, and we are grateful for the partnership that we have today.

“Our children are able to learn in a blended fashion, where we have a teacher who is also employing digital devices. We have also heard from the learners that they are able to access the portal when they are at home, which is a good thing because our learners continue to learn in the comfort of their homes”.

The School Connection programme is expanding digital learning to learners in 13 countries: Chad, Congo, Democratic Republic of Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Tanzania, Uganda, and Zambia. By equipping these schools with internet connectivity and training teachers on using the digital tools, it is providing children, particularly in underserved and remote regions, with the digital tools and skills they need to thrive.

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Airtel Africa Foundation is advancing inclusive development across four strategic pillars, Financial Inclusion, Education, Environmental Sustainability and Digital Inclusion.

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DStv, GOtv Owner MultiChoice Officially Joins Canal+ Group

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MultiChoice has officially become a wholly owned subsidiary of French media company Canal+, marking the completion of one of the largest acquisitions in Africa’s media and entertainment industry.

DStv, GOtv Owner MultiChoice Officially Joins Canal+ Group

The integration brings the South Africa-based pay television operator under the full ownership of Canal+, a global media group with operations in 70 countries.

Announcing the completion of the transaction on Thursday, Chief Executive Officer of Canal+ Africa and MultiChoice, David Mignot, described the development as the beginning of a new phase of growth for the broadcaster.

“MultiChoice is now a full subsidiary of a truly international media group operating in 70 countries.

“The group was founded in France, is listed in London and Johannesburg, and has a strong African presence with operations in more than 45 countries,” Mignot said.

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The acquisition combines Canal+’s international operations with MultiChoice’s extensive footprint across sub-Saharan Africa, where it serves millions of households through its DStv and GOtv platforms, as well as the Showmax streaming service.

According to Canal+, the integration will strengthen MultiChoice’s competitive position by giving it access to broader financial resources, technology, content partnerships and operational expertise.

The company said the combined business would increase investment in local content production, sports broadcasting and streaming services as competition intensifies from global platforms such as Netflix, Amazon Prime Video and Disney+.

The transaction is also expected to provide MultiChoice with greater access to international markets at a time when traditional pay television operators are adapting to changing consumer viewing habits and the rapid growth of digital streaming platforms.

Canal+ has expanded steadily across Africa over the past decade and now assumes full control of a business operating in more than 45 African countries, further strengthening its position in the continent’s media and entertainment sector.

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The acquisition followed Canal+’s gradual increase in its shareholding in MultiChoice, which began in 2024.

After exceeding the regulatory threshold, the company launched a mandatory offer in April 2024 to acquire the remaining shares of the Johannesburg-listed broadcaster.

Following regulatory approvals and shareholder acceptance, Canal+ secured control of MultiChoice in 2025 before completing the process that has now made the company a wholly owned subsidiary.

Industry observers describe the acquisition as one of the most significant media transactions involving an African company, reflecting a broader trend of consolidation as global entertainment firms seek greater scale to compete in the streaming era.

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