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Access, Others Hobble Mobile Money Revolution

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Dr. Eugene Juwah, EVC/CEO, Nigeria Communications Commission (NC
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Issues around access and sundry matters have conspired to threaten the roll out of mobile money services, dampening excitements, after initial hype touted mobile money as the next big thing, Nigeria CommunicationsWeek can now reveal.
In effect, operators licensed by the Central Bank of Nigeria (CBN) are still struggling with mass access channels to reach all market segments.
Though, the licensees are  actively rolling out services, building agent networks, deploying services to gain market share, the absence of telecom regulatory framework is a major challenge for the effective take off of the industry estimated at some N150 billion.
Other issues such as inadequate distribution or agency networks, lack of proper awareness and poor mass education have also served to hobble the burgeoning industry.
Peter Ilabuya, an internet marketing expert who has also done a lot of work on mobile money industry said there is no commerce without the community the products and services are meant for.
Nigeria CommunicationsWeek gathered that mobile money service is the transfer of monetary value via the mobile phone. The system fundamentally rides on mobile networks.
But despite the ubiquity of the mobile phone, critical mass access channels are still in short supply.
And for mobile payment industry to change the way consumers interact with financial services and make payments, regulatory authorities must compel mobile network operators to up mass access channels like subscriber identification module toolkit and Unstructured Supplementary Service Data (USSD) for mobile money providers.
The SIM application toolkit allows for the service provider or bank to house the consumer’s mobile banking menu within the SIM card. 
The SIM application toolkit is a standard of the GSM system which enables the SIM to initiate actions which can be used for various value added services.
Emmanuel Okoegwale, principal associate, MobileMoney Africa, said that without opening up of the access channels by network operators, it will be an uphill task to reach the masses and provide an easy and convenient means to access the service.
According to him, if services are unable to reach the targeted people, how will they use the services?
Nodding in agreement, Ilubuya said mobile money service must be like the mobile phone where with just a click of the phone button, calls can be made to anybody with a handset connected to any network around the world.
Both Ilubuya and Okoegwale, agreed the industry needs to address the challenges if their quest to sign up millions of unbanked population on the mobile payment platform would be successful.
Nigeria CommunicationsWeek gathered since December last year when mobile money service effectively took off in Nigeria, there has not been any appreciable uptake recorded.
Okoegwale blamed the slow uptake on the providers’ mistakes of deploying services that are suitable for mid range and high end devices users while the main target of the scheme- the bottom of the pyramid and their peculiarities are ignored.
Elsewhere, server-side technologies built on a server; away from the consumer’s SIM or Mobile handset poses its own problem.
Examples of server-side technologies are SMS, IVR, USSD2 and WAP while client-side technologies are those applications, solutions and service offerings built or embedded on a consumer SIM or mobile handset. Examples of client-side applications are J2ME (JAVA).
On the other side, because mobile network operators power the infrastructure that are the primary back bone to network access for mobile money providers, they are either not ready technologically or in some cases do not have the commercial justification for such investment to develop infrastructure that may not deliver value to them since they are not directly licensed to provide mobile money services in Nigeria.
Okoegwale said that going forward; providers need to understand their target market and which devices they use as a way of mitigating the access issue.
They also need to articulate the best user experience and value proposition sufficient in the target market.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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EFCC Which Handles Sensitive Data, Financial Records has No Privacy Policy on Website- FiJ

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Economic and Financial Crimes Commission (EFCC) does not currently maintain a public privacy policy on www.efcc.gov.ng, its official website.

EFCC Which Handles Sensitive Data, Financial Records has No Privacy Policy on Website- FiJ

Ola Olukoyede, EFCC chairman, EFCC

This is despite partnering with the Nigeria Data Protection Commission (NDPC) to ensure data compliance according to findings by Foundation for Investigative Journalism (FIJ)

As a law enforcement agency, the EFCC handles highly sensitive personal data and financial records, but its main web portal does not currently provide a formal, publicly available privacy policy detailing how user data is collected, stored, or processed.

According to the National Information Technology Development Agency (NITDA), all government websites are mandated to have privacy policies.

Section 10.4 (i, ii) of the NITDA Privacy Policy mandates all government websites to exercise diligence when collecting personal details or information about visitors to their websites.

It equally requires all government websites to incorporate prominently displayed privacy statements clearly stating the purpose for which information is being collected where the government institution seeks to or collects personal information from visitors through its website.

In addition, the Nigeria Data Protection Act (NDPA) 2023 requires every data controller to make a privacy notice available to citizens before or at the point of collecting their personal data.

That notice must state the specific lawful basis of processing, the purposes of the processing, the categories of recipients of the personal data, the existence of data subject rights, and the right to lodge a complaint with the Commission.

The law further states that such information must be contained in a privacy policy and expressed in a clear, concise, transparent, intelligible and easily accessible format, taking into consideration the class of data subjects targeted by the data processing.

However, on Monday, FIJ checked the anti-graft agency’s website and found that it had no privacy policy or privacy notice informing users how their personal data is collected, processed, stored or shared.

FIJ found that Nigerians can submit petitions to the EFCC on the website.

During this process, the website compulsorily collects personal data such as names, National Identification Numbers (NIN), email addresses, local government areas (LGAs), phone numbers and residential addresses.

Also, organizations and financial institutions (such as commercial banks) are legally mandated to share customer information and suspicious transactions with the EFCC to prevent financial crimes.

However, the website collects this information without specifically informing users what happens to the data they provide.

Ironically, in September 2024, the EFCC and the Nigeria Data Protection Commission (NDPC) agreed to forge a partnership and collaboration towards strengthening cyber data protection in the country.

The agreement was reached in Abuja on September 18, 2024, when Vincent Olatunji, national commissioner and chief executive officer of the NDPC, led a delegation of management staff on a courtesy visit to Ola Olukoyede, EFCC chairman, at the commission’s corporate headquarters.

Despite partnering with Nigeria’s data protection regulator, the EFCC still has no privacy policy on its website.

At press time, the EFCC met none of the privacy policy requirements stipulated by both NITDA guidelines and the NDPA 2023.

 


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Moniepoint DreamDevs Bootcamp Second Cohort Set for Demo Day

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Moniepoint is proud to announce that the second cohort of its flagship DreamDevs Bootcamp is set to culminate in a Demo Day celebration on May 26, 2026, at its Ikeja facility. The event, themed “Training Done! Demo Up!”, will showcase the capstone projects built by participants following nine weeks of intensive, industry-grade software engineering training.

The DreamDevs Bootcamp is Moniepoint’s commitment to identifying and developing the brightest engineering talent across Africa. The nine-week intensive programme is designed to immerse participants in real-world, practical software engineering through a curriculum spanning Java OOP Foundations, Data Structures & Algorithms, Testing, MySQL & JDBC, Spring Boot APIs & System Design, Docker & Messaging Queues, Frontend UI & Cloud Infrastructure, and core Practical Software Engineering Concepts. In recognition of their commitment and effort, cohort participants are paid monthly throughout the duration of the programme.

The curriculum was developed by the Engineering Unit at Moniepoint and delivered in partnership with Semicolon, a leading technology education institution. Admission to the DreamDevs Bootcamp is highly competitive, with only top performers advancing through multiple stages of assessment, including a HackerRank technical test and an in-person code challenge, before earning a place in the programme.

Felix Ike, Co-Founder and CTO of Moniepoint, reflected on what the programme means to the company and the country, “Engineering excellence is a curated and intentionally built process that requires the right systems, resources, and time. The DreamDevs Bootcamp is our way of taking that responsibility seriously.

“We designed a programme that does not just teach syntax or frameworks, but develops engineers who can think, solve, and build at the highest level. Seeing graduates from our first cohort already thriving within our engineering team tells us we are on the right track, and we are excited to see what this second group brings to Demo Day.”

Some of the first cohort’s successful graduates are now active members of the Moniepoint engineering team, a testament to the programme’s effectiveness and its role as a genuine pipeline for world-class engineering talent.

The DreamDevs Bootcamp reflects Moniepoint’s broader mission to invest in Nigeria’s talent and build engineering capacity that can compete and lead on a global stage. Moniepoint looks forward to welcoming the second cohort to the fold and witnessing the innovative solutions they have built.


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FG Unveils Free Tax Dispute Resolution Platforms for Nigerians

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Federal Government on Monday unveiled digital platforms under the Office of the Tax Ombud, enabling Nigerian taxpayers to resolve tax-related disputes free of charge as part of efforts to improve fairness, transparency and accountability in tax administration.

FG unveils free tax dispute resolution platforms for Nigerians

Taiwo Oyedele

Taiwo Oyedele, minister of finance and coordinating minister of the economy, disclosed this during the launch of the Tax Ombud website, toll-free call centre and case management system at Stratton Hotel, Abuja.

Oyedele described the initiative as a major milestone in Nigeria’s fiscal reform agenda, saying the platforms would make tax dispute resolution more accessible to taxpayers nationwide.

“Taxpayers, regardless of location, can now engage more easily with the dispute resolution process without unnecessary administrative bottlenecks or delays, and the good news is that it is entirely free,” he said.

According to him, the Office of the Tax Ombud was established to strengthen taxpayer protection and boost confidence in Nigeria’s tax administration system.

He said the institution would serve as an independent and impartial platform for resolving complaints, mediating disputes and addressing systemic tax issues across the country.

Oyedele added that the initiative aligns with the Federal Government’s broader tax reforms aimed at simplifying tax administration, reducing arbitrariness, protecting taxpayer rights, encouraging voluntary compliance and building a globally competitive fiscal system.

“As we unveil these platforms today, let this mark a new era in tax administration in Nigeria, where taxpayers are treated not as adversaries but as partners in national development,” he said.

Minister of Information and National Orientation, Mohammed Idris, said Nigerians needed more awareness about the role of the Tax Ombud in supporting the economic reforms of President Bola Tinubu’s administration.

Idris said the government’s economic reforms were beginning to yield positive results, citing improvements in revenue performance and investment inflows.

Also speaking, Head of the Civil Service of the Federation, Didi Walson-Jack, described the platforms as citizen-centred reforms designed to improve public access to tax complaint resolution.

She said tax administration should not only focus on revenue generation but also on strengthening trust and confidence in public institutions.

Nigeria’s first Tax Ombudsman and Chief Executive of the Office of the Tax Ombud, John Nwabueze, said the office was established under Part Six of the Joint Revenue Board of Nigeria Establishment Act 2025 to promote fairness, transparency and efficiency in tax administration.

He said the digital platforms would allow taxpayers to lodge complaints online or through the toll-free centre, track cases in real time and access mediation services without resorting to prolonged litigation.

Executive Secretary of the Joint Revenue Board, Olusegun Adesokan, said the office was created to protect taxpayer rights and mediate disputes between citizens and revenue authorities at no cost.

Special Adviser to the President on Economic Affairs in the Office of the Vice President, Tope Fasua, said the Tax Ombud forms part of the broader tax reform agenda initiated by the Presidential Fiscal Policy and Tax Reform Committee.

He noted that the reforms are aimed at widening the tax net while exempting small businesses and low-income earners from additional tax burdens.

In June 2025, President Tinubu signed four major tax reform bills into law, including the Nigeria Tax Act, in what government officials described as a comprehensive overhaul of the country’s tax system.


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