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How SMAC Can Increase Business Competitiveness

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Business Management Solution providers are under enormous pressure to reinvent their platforms as the upsurge of social, mobile, analytics and cloud (SMAC) technologies threatens to make traditional enterprise resource planning (ERP) software irrelevant.

That’s the word from Keith Fenner, Vice President, Sage X3 International, who says that SMAC, otherwise known as the third-platform, demands that organisations put in place simpler, more agile, and modular software platforms to support their growth. “IT departments are trying to create more relevant and personalised customer and employee experiences across social and mobile platforms,” he adds.

“According to a 2015 survey conducted by EY, 64% have stated that their IT spend will increase as compared to the previous year. That means that companies need to offer enticing collaborative interfaces that are accessible anywhere – in other words, which are social and mobile. They also need to use big data analytics to deliver relevant experiences and drive better business decisions. What’s more, they must be able to access robust, powerful computing infrastructure at an affordable cost through the cloud.”

Social
Enterprise software needs to be ready for a workforce reared on mobile apps and social media platforms. Today’s employee wants business software to be easy to use, accessible everywhere, and built for collaboration, said Fenner.

As a result, business software interfaces must be as attractive and intuitive as those of social media apps; they must also support easy and instant collaboration with tools like Chat. “The focus needs to be on the user experience,” added Fenner.

“Digital natives won’t accept the older outdated interfaces of traditional ERP software.”

Mobile
By the end of 2016, there will be around 10 billion mobile devices in the world. Smart devices and wearable computers are joining PCs and mobile devices in the connected workplace. “Enterprises need to master delivering information, services and apps to employees, customers, and other stakeholders wherever they are,” said Fenner. “From employee and customer self-service to mobile business intelligence, people demand that they should be able to get things done and access data wherever they have an Internet connection.”

Analytics
With billions upon billions of devices and users on the Internet, enterprises have access to more data than ever before to drive better decision-making. They can use this data to understand consumer behaviour, perform financial investigations, carry out predictive maintenance or drive sales optimisation.

“Advanced analytics is a vital competitive edge in the SMAC era,” said Fenner. “Companies that are able to manage and analyse unprecedented volumes of data coming into their business at high speeds will be able to outpace the competition by making smarter decisions faster.”

Cloud
The cloud is becoming a reality in Africa, especially using Cloud to access the latest technology without making huge infrastructure investments, purchasing expensive software licences, or managing complex implementation cycles in-house.

With software delivered as a low OPEX (Operating expense) rather than CAPEX (Capital expenditure), the cloud drives innovation in businesses, delivers scalability for growth, and lowers the barriers to access modern business solutions.

Seizing Success
Said Fenner: “Success will be realised by those organisations that don’t just react to SMAC, but migrate quickly to it. SMAC will be the foundation of all successful business applications for tomorrow’s enterprise, but a solid technology platform is essential to exploiting its potential.

The solution must be a stable, single architecture solution designed for the cloud, mobility and big data.

“For example, Sage X3 is designed to deliver faster, simpler and flexible business management solutions, without the complexity that typically comes with old-fashioned ERP systems. In a time of seismic technological change and digital invention, our smart people use the smartest technology to reinvent and simplify business processes. We enable our customers to focus on their business and help them to leapfrog to the future.”

 

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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E-Business

NITDA DG Reaffirms FG Commitment to Responsible and Inclusive AI

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The Federal Government of Nigeria has reaffirmed its commitment to building a responsible, inclusive, and sovereign artificial intelligence ecosystem to enable Nigeria to transition from being a passive consumer of AI technologies to an architect and builder of indigenous AI systems.

This was said by the Director General of the National Information Technology Development Agency (NITDA), Kashifu Inuwa Abdullahi CCIE, while delivering a virtual address at the InnovateAI Conference held in Lagos.

The conference brought together policymakers, technology leaders, innovators, and stakeholders to discuss the future of artificial intelligence and its role in driving Nigeria’s digital economy and national development agenda.

Inuwa outlined Nigeria’s ambition to transition from being a consumer of artificial intelligence technologies to becoming a builder and owner of AI systems that reflect national values and priorities, in line with the National AI Strategy.

“Our goal is not just to use AI, but to architect and build our own AI systems in Nigeria,” he said, stressing that the country must take ownership of its AI future.

He noted that Nigeria’s approach to artificial intelligence extends beyond innovation to include governance, infrastructure, data sovereignty, and policy evolution.

According to him, “Responsible AI is never a finished job; it is an iterative journey. Our policies must evolve as the technology evolves, and we must avoid frozen laws by adopting living policies that adapt over time.”

He cited the implementation of the Digital Economy and E-Governance Bill as a key mechanism for generating insights that will help refine AI regulations and governance frameworks.

Inuwa also highlighted the challenge of data representation in global AI systems, noting that most models are trained on non-African datasets, which often results in bias against local dialects, cultures, and demographics.

“If a model shows bias against a local dialect or demographic, we cannot just patch it. We must reinvest in infrastructure to retrain it with inclusive and representative local datasets,” he stated.

He added that building national AI infrastructure is critical to achieving data sovereignty and ensuring that Nigeria is not merely an end user of foreign AI systems.

He further called for strategic partnerships with global technology companies and hyperscalers to build AI infrastructure in Nigeria while aligning with local values and national priorities.

“The world today is a global village. We need to work with global players, but they must understand our local nuances and help us build the infrastructure to retrain and develop AI models that reflect our context,” he said.

The NITDA Director General explained that adopting a comprehensive AI lifecycle approach, from responsible data collection and governance to deployment and continuous feedback, will enable Nigeria to move from reacting to AI developments to proactively designing indigenous AI systems.

“Without understanding how AI models are trained, how decisions are made, and how models are retrained, it will be difficult to build a responsible and trustworthy AI system,” he warned.

He reaffirmed that the Federal Government is intentional about promoting responsible AI and is working closely with the technology ecosystem to co-design national AI guardrails. He described platforms such as the InnovateAI Conference and other national AI dialogues as critical to shaping Nigeria’s AI future.


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Mutual Benefits Assurance Settles ₦5.9bn Claims in January 2026

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Mutual Benefits Assurance, a leading Nigerian insurance company, has paid a total of ₦5,937,665,353.57 in claims to policyholders in January 2026 alone, underlining its strong financial capacity and unwavering commitment to prompt claims settlement.

Mutual Benefits Assurance Settles ₦5.9bn Claims in January 2026

Mutual Benefits Assurance

A breakdown of the figures shows that ₦3,426,602,834.28 was paid under its General (Non-Life) Insurance portfolio, while ₦2,511,062,519.29 was paid across its Life businesses, including Group Life and Retail Life policies.

The significant payout within a single month reinforces Mutual Benefits’ reputation as a dependable insurer that honors its obligations swiftly and responsibly.

Commenting on the development, Olufemi Asenuga, Managing Director, Mutual Benefits Assurance Plc stated that claims settlement remains the core promise of insurance and the ultimate test of an insurer’s credibility.

“Insurance is built on trust. Our ability to settle over ₦5.9 billion in claims in one month demonstrates not only our financial strength, but also our deep commitment to our policyholders. At Mutual Benefits, we do not just sell policies. We stand by our promises,” he said.

With over three decades of operations, Mutual Benefits has consistently positioned itself as a strong and well-capitalised insurer.

The company operates both Life and General Insurance businesses and remains fully compliant with regulatory capital requirements as stipulated by the National Insurance Commission (NAICOM).

The January payout reflects Mutual Benefit’s robust underwriting standards, prudent risk management practices and efficient claims administration framework.

It also aligns with the company’s broader record of substantial claims settlement in recent years, reinforcing its standing as a trusted brand in the Nigerian insurance industry.

Mutual Benefits employs over 5,000 staff, managed by seasoned management team and an experienced Board of Directors. Industry observers note that prompt claims payment remains one of the most critical differentiators in Nigeria’s competitive insurance landscape.

By consistently settling valid claims without delay, Mutual Benefits continues to strengthen customer confidence, deepen market trust and expand its footprint across retail and corporate segments.

As the company begins 2026 on a strong footing, it reiterates its commitment to innovation, service excellence and delivering value to policyholders and stakeholders alike. Mutual Benefits Assurance focused on its mission to provide reliable risk protection solutions while maintaining the highest standards of professionalism and integrity.


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NITDA Warns Nigerians of Actively Exploited Microsoft Office Vulnerability

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National Information Technology Development Agency (NITDA) has issued an urgent cybersecurity warning about a serious Microsoft Office vulnerability (CVE-2026-21509) that attackers are actively exploiting.

NITDA Warns Nigerians of Actively Exploited Microsoft Office Vulnerability

This advisory, shared through Nigeria’s Computer Emergency Response Team (CERRT.NG), highlights the risks of this flaw and recommends immediate action to protect systems.

Microsoft has released quick security updates to fix this vulnerability, which has a severity score of 7.8, showing it is a serious risk. Attackers have already used it in targeted attacks.

CVE-2026-21509 affects multiple versions of Microsoft Office, including Office 2016, Office 2019, Microsoft 365 Apps, Office 2021, and later versions.

This flaw allows attackers to bypass security features meant to stop harmful Object Linking and Embedding (OLE) controls. OLE is an older Microsoft technology that can be used to embed links or content, but it has often been exploited by malware.

By exploiting this flaw, attackers can create specially designed Office documents.

When a user opens these documents, they can run malicious code or gain further access to the system.

Exploitation requires user interaction, meaning attackers often trick people into opening harmful Word, Excel, or other Office documents. Common methods include using email attachments or files from untrusted sources.

Because Microsoft confirmed that the vulnerability is being actively exploited, they have made emergency security updates available outside their usual schedule. Users and organisations should:

  1. Install the latest Microsoft Office security updates for all affected versions.
  2. Restart Office applications for Office 2021 and later to ensure that the updates take effect.
  3. Use registry-based settings for protection if updates can’t be applied right away.
  4. Follow good cybersecurity practices, like using endpoint protection and filtering emails.

Microsoft’s updates for Office 2021 and newer versions are automatically applied, but need a restart of the applications to be active.


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