Telecom
MainOne’s SME-In-A-Box, Solution to SMEs Connectivity Issues

MainOne, a leading provider of telecom services and network solutions for businesses in West Africa, recently launched an all-important one-stop-shop solution for small and medium enterprises (SMEs) in Nigeria.
Dubbed “SME-In-A-Box”, the solution is a bundled service specifically designed to provide high speed internet, crystal clear fixed voice and other value added services to small and medium enterprises in the country.
The solution is a simple to use, plug-and-play service that helps SMEs drive business growth, improve operational efficiency and become more productive in the ever evolving and competitive business landscape without compromising quality and value for money.
The SME-In-A-Box service helps to solve the communication needs of SMEs enabling them focus on their core business with confidence of a solution that is always on and a committed partner that is available 24/7/365 to provide support and guidance. Customers also enjoy a robust, reliable and secure service that ensures business continuity.
What differentiates MainOne’s SME-In-A-Box is its uniqueness and ability to deliver custom made solutions to customers based on their varying business needs.
It is a one-stop-shop solution offering customers a combination of multiple affordable service options, a unified accounting, internet burstability at no extra cost, superior quality voice calls to local and international destinations and excellent support tied to Service level agreements.
The solution expresses MainOne’s commitment to continually drive innovation by bridging the digital divide that exists within the SME space and enabling them gain access to the same quality of service experience available to larger businesses, at affordable costs.
The service was initially available in Ikeja and Apapa and has now been extended into Victoria Island, Ikoyi, Marina, Surulere and Yaba with further planned expansion into other business areas within the Lagos metropolis.
Users’ Perception About SME-IN-A-BOX
Users of SME-In-A-Box today cut across various sectors of the economy, such as hospitality, oil & gas, education, professional services firms.
Responses from MainOne customers who adopted the SME-In-A-Box solution during interview with Nigeria CommunicationsWeek show that they (the customers) are happy using the service to drive their business operations. Due to the reliability of the internet service, majority of them said that they are beginning to sign up for additional services.
Remi Okegbenro, an IT consultant with Essay Holdings, said the Company switched to SME-In-A-Box once it was introduced and has recommended the solution to different clients.
“Since we adopted the solution we have not had major challenge except for the inevitable downtime, and they have a good support team that follows up almost immediately you alert them. I have been recommending them to other customers too. I have been using their radio connection for over three years now. So when they introduced the SME-In-A-Box, we switched to it. In terms of cost it depends on your own subscription and usage, but what I am paying is not too much. “
Tolulope Akinfire, Commercial Officer of Power Gas, said that they adopted the solution four months ago to leverage on the internet experience offered by MainOne’s broadband solutions. “Since we have been using the SME in a Box solution, the downtime periods have been very minimal and the most impressive is MainOne’s response time. They leave no stone unturned to see that the network is working efficiently. Before adopting MainOne we had a network we were using, but we are satisfied with the experience we are getting now, due to the fact, it has improved our operations too and internet experience.”
Cost Efficiency
On the cost efficiency, Ikechukwu Anumba, partner, Peritus Technologies, said although no operator offers 100% uptime, they were satisfied with the “very minimised downtown” SME-In-A-Box offers with fair cost implication.
According to him “We activated it about three months ago. It works very well; but nothing is perfect as it has very minimized downtime. Even when that happened I was called by the operator. In other words, we didn’t even notice the issue was going on till they called us; this stresses their proactive response process”. On the cost, he said, “The pricing is fair compared to trying to subscribing to foreign solutions at the present economic realities. There are some companies that are supposed to renew their subscriptions abroad, but are trapped in the midst of depreciating Naira and dollar scarcity”.
MainOne Continues to Support SMEs
Speaking to Nigeria CommunicationsWeek on the solution, Adeyemi Tanimomo, Product Manager, Value Added Services, MainOne, said that the support teams are ready to go the extra mile to ensure timely resolution of complaints from the clients.
“As an organization that is committed to continuous improvement, MainOne has continually engaged with the customers to ensure their optimum satisfaction through cost saving services.
What can a Customer get for subscribing to SME-In-A-Box?
The service offers both dedicated and contended internet offering, fixed voice lines and other value added services such as business productivity suites to help SMEs grow. The service is suitable for SMEs who desire to take their business off the ground, move to the next level and stay ahead of competition”, he said
Conclusion
It is Nigeria CommunicationsWeek’s understanding that as small businesses are increasingly viewed as key drivers of the economic growth, playing a very vital role in alleviating poverty and providing job opportunities for a nation, this SME in a Box service is commendable in view of MainOne’s commitment to enable them (SMEs) increase market efficiency, ensure rapid scalability and expedite their growth.
Telecom
Lebara Nigeria Becomes Member of GSMA Network

Lebara Nigeria has become a member of the Global System for Mobile Communications Association (GSMA) as it expands operations in the West African country.

The membership places Lebara Nigeria within a global network of more than 1,000 mobile operators, device manufacturers, technology companies and digital service providers.
Through the GSMA, the company will have access to industry research, technical standards, policy engagement and industry initiatives.
Lebara Nigeria said the move reflects its participation in the wider telecommunications ecosystem as it develops its operations in Nigeria’s mobile market.
Nigeria’s telecommunications sector plays a central role in the country’s digital economy, with more than 170 million active mobile subscriptions supporting services such as digital payments, e-commerce, education and healthcare.
Industry analysts say participation in international bodies such as the GSMA supports knowledge sharing and the adoption of industry standards.
Lebara Nigeria said GSMA membership will support its engagement with industry developments and policy discussions in the telecommunications sector.
The company said it remains focused on operating in Nigeria’s mobile telecommunications market as demand for connectivity continues to grow.
GSM Association is the advocacy and lobbying organization for the mobile communications industry, representing more than 1,000 mobile operators as full members and a further 400 companies in the broader mobile ecosystem as associate members.
Telecom
Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

Management of Vitel Wireless, mobile virtual network operator (MVNO), has distanced the company from a fraudulent scheme operating under the name: “Vitel Shares Services.”

In an official statement, the management clarified that Vitel Wireless is not selling shares or running any investment schemes.
They warned that the operators of “Vitel Shares Services” are using unauthorised websites, mobile applications, social media promotions, and bank accounts falsely linked to Vitel Wireless to mislead the public.
The statement reads: “The attention of Vitel Wireless has been drawn to a fraudulent scheme operating under the name ‘Vitel Shares Services.’
“We wish to state clearly that Vitel Wireless has no affiliation with Vitel Shares Services, or any platform claiming to offer Vitel shares, investments, or financial products through unofficial channels.
“We do not solicit investments through agents, social media, websites, apps, or third parties. Any platform claiming to offer Vitel Wireless shares or investments outside our official channels is fraudulent and should be treated as such.
“We urge the general public to remain vigilant and verify all information through official Vitel Wireless communication channels before making any payments or sharing personal data.”
Telecom
Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum

Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another landmark engagement aimed at addressing concerns around data usage, transparency, and customer experience.

The forum themed “Understanding Your Data and Taking Control 2.0.” aimed to strengthen trust in Nigeria’s rapidly evolving telecommunications landscape. The session also featured inputs from representatives of the Nigerian Communications Commission (NCC).
Delivering the Keynote remarks, Dinesh Balsingh, CEO of Airtel Nigeria, who was represented by Femi Adeniran, Director, Corporate Communications and CSR, emphasised that trust remains the most valuable currency in telecommunications, and Airtel remains committed to strengthening customer confidence through transparency and continuous engagement.
He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.
According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.
“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.
He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.
Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.
Oladokun Oye, Director, Customer Experience, Airtel Nigeria, while welcoming participants to the event, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.
“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding.
Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.
The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session by which Airtel teams provided clarifications and offered feedback to customers.
The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts led by the Nigerian Communications Commission (NCC) to improve consumer awareness, transparency, and confidence within the telecommunications sector.
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