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Social Media: How Millennials Are Impacting the Future of Communication

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Email was once at the forefront of convenience. Used as a way to quickly send messages and share files from anywhere in the world, it was — and, for many, still is — a primary tool to communicate with friends, family, and colleagues.

However, a Business Insider’s Intelligence report shows that, over the past several years, the proliferation of chat apps, SMS, and social messaging platforms has largely displaced this more traditional form of online messaging.

In 2016, instant messaging and texting (e.g. SMS and chat apps) made up 35% of communication, globally, according to Deloitte, up from 29% in 2014.

Meanwhile, email accounted for 22% of communication in 2016, down from 29% in 2014. And as these communication channels enhance their capabilities and add more functionality, the threat to email’s sustainability will increase.

But is email the next legacy technology to fall prey to obsolescence? The short answer is no. However, it’s worth looking more closely at shifting user behavior when it comes to online communication — whether it’s at home, on-the-go, or in the workplace.

Hand-Held Communication
The saturation of premium smartphones in many mature markets, and the existence of mobile-first economies such as China, means that mobile devices are everywhere.
This gives users immediate and consistent access to other people and businesses with the touch of a button through means like social media, chat apps, and email.

Global MAU
Among these three modes of communication, chat apps are making the biggest waves, largely because they over-index in terms of total number of users and engagement rates. For context, chat apps like WhatsApp and Facebook Messenger rival email hosts like Google in terms of users, with each reporting over 1 billion people using their services at least once each month.
Moreover, combined, the top four chat apps boast more than 3 billion monthly active users globally, surpassing the top four social networks.

This proliferation is beginning to impact the way people communicate, not only with each other, but with businesses, too.

Chat apps are altering consumer behavior. The wide adoption of chat apps and texting is remodeling the way people communicate online, including via email. A study by Adobe found that almost 70% of respondents believe text messaging is resulting in shorter, less formal emails.

Customer Service 2
Chat apps are replacing email as the preferred mode of business-to-consumer interaction. More and more millennials — those between 18 and 34 years old — are finding that chat apps are a more reliable and convenient way to reach brands and service providers, according to an Ovum survey of millennials in the US and Germany.

Around half of respondents noted they preferred to interact with a service provider via chat for several reasons, including the desire to achieve a swift resolution to a problem and the idea that they don’t have to use a separate service or app to achieve this resolution.

Communication in The Workplace
Several trends that have emerged over the past 18 months or so point to the decline of email as the primary mode of communication in the workplace.

These range from an overall shift in user behaviour to the widespread adoption of chat apps, which boast a growing list of functions and capabilities.

The emergence of less formal, more engaging modes of workplace communication is most obvious in the adoption apps like Slack and the growing trend in using social networking apps such as Facebook Workplace. Chat apps are proving successful in the workplace for several reasons:

Chat apps are convenient. Chat apps support quick and easy-to-access communication, and enable businesses and users to communicate with those who may not have an email address. For instance, many doctors in Brazil use WhatsApp to converse with patients, schedule appointments, and share test results.

They are used as a collaboration tool. Chat apps like Slack offer employees the ability to engage with multiple colleagues at one time as well as instantly upload and share documents and files without having to leave the app, potentially enhancing productivity.

They enable businesses to monitor workplace communication. Some chat apps enable businesses to retain and read employees’ correspondence, and gather statistics on the frequency, volume, and times of conversations.

Security
Internet security is increasingly becoming a priority for both businesses and consumers as threats from hackers become more prevalent.

A survey of 1,250 registered US voters showed that a decisive 84% of respondents consider personal data protection very important, according to Purple Insights.

Chat apps provide an appealing alternative to email by offering superior data security. For example, following Hillary Clinton’s notorious email scandal, her staff began utilizing Signal, a highly secure chat app that encrypts data automatically. And while not all chat apps provide the same level of security as Signal offers, a majority of the big-name apps provide varying degrees of data and communication security for consumers. Here are a few examples of such apps:

WhatsApp supports end-to-end encryption, which makes it extremely difficult for anyone other than the participants of an interaction to gain access to messages’ contents. In fact, the technology is “about one of the best safeguards you can have in place,” according to health data attorney Katie Kenney.

Snapchat, the popular image-sharing app, offers ephemeral messaging, meaning that messages, photos, and videos disappear after being viewed or after a certain amount of time.

Other chat apps offer users the ability to opt in to encryption. That’s because artificial intelligence (AI) powered virtual assistants and software require access to the information users are putting into their messages in order to work. However, these chat apps also recognize the importance of personal security. A compromise is to allow users to choose when they encrypt their messages.

Here are two examples:
Google Allo, Google’s new chat app with baked-in Google Assistant lets users choose to turn on end-to-end encryption for their correspondence. However, turning on this feature comes at the loss of Google Assistant.

Facebook Messenger recently added support for opt-in ephemeral messaging, called Secret Messages.

Like Snapchat, users can allot a set amount of time their messages can be viewed before they’re deleted permanently. As with Google Allo, Messenger requires access to user data to power the increasing number of functions users can access within the app, such as location information and data within messages.

In the workplace, though, businesses still face serious risk to enterprise security by implementing chat apps. Viruses, spam, malware and phishing attacks, data leakage, and inappropriate use are among some of risks associated with employing chat apps in the workplace.

Why Email Won’t Die
Despite current trends, email maintains an entrenched position as a trusted form of communication among consumers. Because of this, email will persist as a legacy mode of communication, both within the workplace and between private correspondence, much as using pen and paper has since the proliferation of the internet. In fact, we project that it’ll be at least five years before most of the younger generation of users join the workforce and further diminish email’s relevance in the workplace.


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Nigeria, Finland Sign Cybersecurity Pact

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Nigeria and Finland have signed a Memorandum of Understanding (MoU) on digitalisation and innovation, prioritising stronger cybersecurity cooperation amid a surge in cyberattacks targeting Nigerian institutions.

The agreement was formalised in Abuja on Monday between Dr Bosun Tijani, Nigeria’s minister of communications, innovation and digital economy, and Jarno Syrjälä, Finland’s under-secretary of state for international trade.

The MoU focuses on cooperation in digital governance, technology infrastructure, and cybersecurity to drive economic growth and improve public services, says a statement issued on Monday by Isime Esene, special assistant to the minister.

The agreement is a significant step in strengthening bilateral relations and advancing Nigeria’s digital economy agenda, says Tijani.

He notes the MoU builds on engagements in Helsinki in February, which centred on Nigeria’s Data Exchange Platform and Finnish participation in Project BRIDGE (Building Resilient Infrastructure for Digital Growth and Empowerment).

The talks also involved key Finnish finance institutions, including Finnvera and Finnfund.

The partnership is expected to unlock new opportunities for innovation and investment, positioning digital technology as a catalyst for shared prosperity, says Tijani.

Finland is committed to supporting the development of resilient, secure, and human-centric digital systems in Nigeria, says Syrjälä. He adds that digitalisation should enhance public trust and empower citizens, noting that Nigeria remains a strategic partner for Finland in Africa.

The agreement complements Finland’s lead role in a €23 million Team Europe Initiative aimed at strengthening Nigeria’s digital public services.

This programme is implemented by Finland’s development agency, HAUS, in collaboration with Estonia’s ESTDEV, and supports the 3 Million Technical Talent (3MTT) programme.

The deal comes as Nigerian organisations record the highest number of cyberattacks in Africa. In January 2026, organisations experienced an average of 4 701 attacks per week, a 12% year-on-year increase, according to Check Point Research.

In response, authorities are developing the 2026 National Cybersecurity Policy and Strategy update.

Expected later this year, the framework will mandate minimum cybersecurity investment requirements for organisations operating critical national information infrastructure, notes the ministry.


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5 Wealth-Building Strategies for Nigerian Women-led Businesses

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By Chinwe Iwobi, Head of Wealth Management, FairMoney Microfinance Bank

In Nigeria, women are the backbone of our economy. Data from the National Bureau of Statistics shows that women own approximately 40% of small and medium-sized enterprises across the country (NBS Country Data Overview 2023). Yet despite their outsized contribution to GDP, women-led businesses continue to face systemic barriers to the capital and financial infrastructure needed to scale.

5 Wealth-Building Strategies for Nigerian Women-led Businesses

Chinwe Iwobi

The cost of that gap is not abstract. When these entrepreneurs are held back, the ripple effect runs deep, from household stability to the education of the next generation. But the narrative is shifting. Nigerian women are proving, consistently, that they are not just resilient; they are sophisticated, high-earning innovators building businesses that deserve serious financial strategy.

Here are five foundational strategies every women-led business should be deploying to build lasting, generational wealth.

1. Separate Business and Personal Finances Without Exception

Mixing personal funds with business cash is one of the most common and most damaging financial habits I see among growing entrepreneurs. It obscures your true profit margins, makes tax planning nearly impossible and, critically, disqualifies you from accessing formal credit when you need it most.

The discipline of separation is not just administrative. It is the first signal you send to the financial system that your business is serious. Open a dedicated business account, maintain clean transaction records, and treat your business finances with the same rigour you would expect from any enterprise operating at scale. Clarity on your numbers is the foundation on which every other strategy here depends.

2. Build Both an Emergency Fund and an Opportunity Fund

Most financial advice stops at the emergency fund, which is three to six months of operating expenses set aside for lean periods. That is necessary, but insufficient. The entrepreneurs I have watched grow most aggressively also maintain what I call an opportunity fund: accessible liquidity specifically reserved to move fast when a prime supplier deal, an expansion location, or a bulk inventory discount appears.

In an unpredictable market like Nigeria’s, the businesses that scale are rarely the ones with the best products alone. They are the ones with the financial readiness to act decisively. Products like FairMoney’s FairSave are designed precisely for this, keeping your funds accessible while earning competitive daily interest so your idle cash is working even when you are not. Build both buffers, and build them before you think you need them.

3. Invest Profits Back into Revenue-Generating Assets

Surplus cash sitting in a current account is a slow leak. Inflation erodes it and opportunity costs compound quietly. The discipline here is to consistently channel profits back into assets that grow your revenue capacity, whether that is new equipment, improved technology, better inventory systems, or staff training.

For capital you do not need immediately, consider locking it into a fixed-term savings product that offers higher interest returns. The psychological benefit is as important as the financial one: ring-fencing that capital removes it from day-to-day spending temptation and ensures it is preserved and grown for a defined purpose. Discipline in capital allocation separates businesses that plateau from those that compound.

4. Diversify Your Revenue Streams Intentionally

Single-stream businesses are inherently fragile. If your sole revenue source is disrupted by market shifts, a supply chain breakdown, or a change in consumer behaviour, your entire operation is exposed. Resilience is built by design, not by accident.

If you are in retail, consider adding a service-based arm. If you are service-led, explore whether digital products or training offerings could create passive income alongside your core work. Beyond product diversification, consider how you accept payments. Building a verified, diverse transaction history through formal payment channels also quietly strengthens your credit profile, an asset that pays dividends when you approach lenders for growth financing. FairMoney’s Business POS infrastructure, for instance, allows entrepreneurs to expand their payment reach while simultaneously building that financial track record.

5. Invest Beyond the Business

This is the strategy most women entrepreneurs delay for too long, and it is the one I feel most strongly about. Relying entirely on your business for your net worth is a high-risk position, no matter how well that business is performing. Businesses face cycles; personal wealth should not.

As your business stabilises, begin systematically moving a portion of your profits into personal investment vehicles such as long-term savings accounts, money market funds, or other instruments that sit entirely outside the business cycle. Automate it if you can, so the decision is made once and executed consistently. The goal is to build a personal financial foundation that remains intact regardless of what your business goes through in any given quarter. True wealth is not what your business is worth on paper. It is what you own independently of it.

The Bigger Picture

For female entrepreneurs in Nigeria, wealth-building is not simply a personal ambition; it is an economic argument. When women-led businesses scale, communities stabilise, households invest in education, and local economies deepen. The strategies above are not complicated, but they require consistency and the right financial infrastructure to execute well.

The tools exist. The opportunity is real. What remains is the decision to treat your business, and your personal wealth, with the long-term seriousness both deserve.


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AU Sees AI Adoption Evolving to Boost Economic Growth in Africa

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Africa’s financial services sector is entering a new era of artificial general intelligence (AGI), as the adoption of artificial intelligence (AI) on the continent evolves to boost economic growth.

This was the word from Lavina Ramkissoon, ambassador representing the African Union for the East, North and South of the continent, speaking last week during the Financial Sector Conduct Authority Conference 2026.

As AI rapidly evolves beyond current frameworks, Africa faces a narrowing window to define its role in what could become a radically different global economic order, she said.

Ramkissoon co-chairs the African Union’s Science, Research, Technology and Innovation Council and leads its “sixth region” diaspora portfolio.

AGI refers to AI that matches human intelligence, capable of learning, reasoning and applying knowledge across diverse domains, while ASI is a theoretical, future AI that surpasses human intelligence across all fields.

Ramkissoon cautioned the global AI trajectory is already shifting beyond human and machine collaboration toward far more advanced forms of intelligence.

“In my opinion, we’ve quickly moved away from human agency, we’ve moved away from AI agency, and we’re getting into a space where we’re going to see AGI unfold − but not really know that it’s unfolding.”

She noted that this transition could be subtle at first, with only limited signals before a more dramatic leap.

“There’s going to be one or two key signs… and then all of a sudden, we’re going to wake up and see ASI around in terms of superintelligence.”

This progression, she suggested, raises fundamental questions about control and governance.

Rather than focusing purely on technological capability, Ramkissoon argued that societies must confront how much decision-making power they are willing to relinquish.

“From a human perspective, we’re going to have to dig deep in terms of understanding where to next and what sort of control we are willing to give away or negotiate going forward.”

Beyond the technological shift, she emphasised that Africa’s response must be grounded in structural readiness. Responsible AI at scale, she said, depends on three core pillars: infrastructure, computational capacity and a broader understanding of intelligence itself.

On infrastructure, Ramkissoon highlighted the need for interoperability rather than isolated systems, noting that Africa’s financial and digital ecosystems remain fragmented.

“For some reason, we haven’t been able to orchestrate it in a unified manner. This is probably our last opportunity to utilise AI to gauge that.”

She also challenged assumptions around compute capacity, arguing that the continent does not yet require widespread investment in large-scale data centres.

“Our utilisation of AI isn’t at that capacity yet. Running things like language models or robo-advisors are still relatively menial when we talk about the larger capacity required.”

More fundamentally, Ramkissoon pointed to a shift in how intelligence itself is defined and used in the digital economy.

“Intelligence is intelligence. Distinctions between human and artificial intelligence are becoming less relevant as the two increasingly converge.”

This shift is already reshaping economic thinking. Ramkissoon described the emergence of what she called a “new age economy”, where traditional drivers are being replaced.

“It no longer functions on the cost of capital, but is moving towards the cost of energy, the cost of data and the cost of intelligence.”

She also pointed to growing divergence in how global technology players are approaching AI, with some pushing for rapid expansion of capabilities, while others advocate for constraint.

Within the African continent, more than 60% of countries had adopted some form of AI policy or regulatory framework as of 18 months ago, with different regions beginning to take distinct approaches.

However, the continent risks falling behind if it fails to articulate a unified vision and take advantage of the full potential of AI, she stated.

“As much as we understand the opportunity, what are we actually tangibly doing on the ground to unlock that?” she asked, pointing to persistent challenges such as unemployment and low economic growth.

While AI is already reshaping labour markets globally, Ramkissoon cautioned against framing the issue purely in terms of job losses.

“We focus on fear more than optimism. AI is creating jobs and removing jobs at the same time.”

Instead, she called for a broader, long-term perspective that moves beyond short-term disruption toward strategic positioning.

“We really need to zone out and have a macro view. Without that, Africa risks missing a critical moment in shaping its digital and economic future as AI capabilities accelerate toward increasingly autonomous and potentially uncontrollable systems.”


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