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5 Ways to Avoid Your Digital Transformation Journey Ending in Disaster

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Opeyemi Olaniran, business group director, Cloud & Enterprise, Microsoft Nigeria writes on Five ways to avoid your digital transformation journey ending in disaster

Going on a road trip with family and friends can be amazing. While it might have the potential to end in disaster if not thought through, with a little help from technology, planning and leadership you can expect a great adventure. And it’s the same when it comes to digitally transforming your company.

Your bags are packed, the kids are armed with tablets pre-loaded with movies and games, your GPS is charged, and you’ve packed your coffee-cup power inverter, portable satellite antennae, speed-trap detector, and made a checklist of your stops using mapping software.

In the digital-era you wouldn’t think twice about using technology to make your road trip a success. So why would you treat your business any differently?

Today there are only two types of organisations; the disrupter and the disrupted.

The disrupters were born in the digital age and include Airbnb, Uber and LinkedIn. The disrupted are those that are trying to keep up.

Disrupters do not rely on physical assets, but rather technology. You could think of them as young road trippers with nothing but a backpack and a phone, which is all they need to conquer the world.

Uber for example relies on cars but does not own them, instead it owns the technology. Meanwhile, the disrupted are weighed down by physical assets and human capital that does not scale easily. For example a family travelling in a big bulky caravan will be limited in terms of where they can go.

However, digitally transforming does not mean you have to dump all your assets. A few changes can make all the difference, like connecting a solar panel to the roof of your caravan to supply hot water no matter where you are.

Here are 5 ways we can apply road tripping lessons to our business.

Build A Solid Roadmap
A successful road trip means avoiding obstacles like traffic and roadworks. This requires a plotted route, advanced warning of where the threats are, and good leadership. It’s hard to convince your family that you’re missing the turn-off to the theme park unless you have informed data proving that there’s a roadblock there.

It’s the same in your organisation. You need a roadmap for digital transformation, and data to inform your decisions.

Leadership is key, and 23% of the largest 300 companies in the world have at least one digital director. But digital transformation should not stem from one digital officer, and it should not be viewed as a back-office function for achieving efficiencies. It must become a culture that flows from top managers to all levels of the organisation, not just the IT department.

Change It Up
The world is changing. Ten years ago you would never have dreamed of staying in a stranger’s house on a road trip. But disrupters like Airbnb have changed consumer habits. The disrupted now need to adapt to fulfilling customers’ changing needs.

Just as when choosing accommodation, you do your research to ensure you don’t wind up somewhere far from what you expected, enterprises must use data-driven insights to know exactly what their customers want.

For example, Virgin Atlantic, which partnered with Windows 10 to create “Ida”, an interactive digital adventure app, allowing customers to take an immersive tour of the ‘Upper Class’ experience, through a tablet powered by a virtual reality headset. This was in response to data that showed a lack of interaction between sales staff and business customers.

Intelligence plays a critical role in understanding massive amounts of data about customer behaviour to recognise patterns of sentiment.

Take Risks
Some of the best road trips are those that take risks – going somewhere completely new and unchartered.

Companies that want to compete against start-ups need to behave like start-ups, taking risks and embracing failure.

In the Middle East and Africa, a burgeoning innovation culture means that disrupters are used to doing this.

While more established businesses are often held back by old technology infrastructures because they were never digital from the start. A skills shortage can also be attributed to slow digital transformation, with 70% of companies saying they lack the required ICT skills to adapt.

Employees
On any road trip, your passengers are not going to be happy if your car breaks down, or the GPS fails and you get lost, or the aircon doesn’t work.

Companies that don’t shift to the newest way of doing things are likely to lose staff. Employees, particularly millennials, want companies that offer the best digital opportunities, and businesses will have to up their game to retain and attract them. In turn, young talent will spur innovation and help change the culture of the organisation.

Employees can also be empowered by using intelligence to learn how everyone in the company uses their time and help maximise the impact of the workforce.

Dual Role of The IT Department
If you’re the leader of your road trip, you’re also the navigator, motivator, mechanic and technology expert. The best drivers have many roles and rely on tech to accomplish these.

In an organisation, technology should similarly be part of each business function. At Microsoft, our own IT system plays dual roles within the company.

It helps the company digitally transform while managing applications, infrastructure and security, and serves the role of customer advocate by testing new products and providing feedback. Our leaders continue to raise expectations around the role that IT can play by aligning digital services into 15 cross-company service offerings.

These types of results aren’t discovered by simply spending more on IT. Executives should be integrating IT into their departments, creating a singular roadmap with mutually supportive objectives.

 

 


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PwC Reveals AI Scaling Gap Slows Africa’s Digital Transformation

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African CEOs continue to trail their global counterparts in deploying artificial intelligence (AI) across business functions, as they remain stuck in experimental AI phases, finding it difficult to scale initiatives into enterprise-wide deployments.

This is one of the key findings of PwC’s 29th Global CEO Survey: Africa perspective. It found that more than 150 CEOs in Africa who participated in the survey demonstrate strong operational resilience and reinvention as they navigate currency fluctuations, political uncertainty, infrastructure constraints and supply chain disruptions.

It highlights a slower pace of digital transformation that could limit long-term competitiveness in Africa. While awareness and early adoption of AI are growing, enterprise-wide deployment remains limited, according to the survey.

The survey was conducted from 30 September to 10 November 2025 and surveyed 4 454 CEOs across 95 countries, including Africa.

Skills shortages, fragmented data governance, underdeveloped cloud infrastructure and risk-averse investment strategies are preventing African organisations from moving beyond pilot projects into full-scale AI-driven transformation, it finds.

“AI adoption in Africa is real, but scaling it across the enterprise remains a challenge,” says Christiaan Nel, AI Africa leader at PwC South Africa. “Caution must be balanced with urgency − those investing modestly today risk falling behind competitors scaling rapidly.”

 Finding their way

Despite these challenges, African CEOs demonstrate strong operational resilience. The survey shows that 81% are optimistic about improving economic conditions, well above the global average of 65%, while 47% are confident about revenue growth over the next year.

The survey underscores that AI adoption highlights a broader reinvention gap. Only 41% of CEOs have clear AI roadmaps, and 37% formalised responsible AI processes. Skills availability remains a major barrier, with just 37% confident in sourcing and retaining talent for AI initiatives.

PwC research shows that when AI is implemented effectively, African companies experience tangible benefits: 56% report increased employee productivity, 53% gain executive time, 23% see revenue growth, and 25% achieve cost reductions. This confirms that AI can drive efficiency and transformation, but only if infrastructure, governance and investment keep pace, notes the study.

Vikas Sharma, Africa cyber leader at PwC Mauritius, explains: “The challenge is structural. Fragmented cloud environments, unclear data governance and underdeveloped cyber security make scaling AI difficult. Without these foundations, AI initiatives remain tactical rather than transformational.”

Beyond AI, CEOs are using technology to reinvent products, reach new customers and modernise operations. PwC highlights that cloud, analytics and digital frameworks are essential enablers for enterprise-wide AI, helping leaders move from experimentation to transformation.

Importantly, African organisations are using technology to augment rather than replace employees, maintaining workforce stability while improving productivity, it states.

Ambition versus execution

Although 55% of African CEOs consider innovation critical to strategy, only 13% are willing to take high risks in innovation projects.

Underlying capabilities reveal the challenge: just 16% operate dedicated innovation centres, 25% have processes to stop underperforming research and development, and 29% rapidly test ideas with customers.

Lullu Krugel, chief economist and ESG leader at PwC South Africa, adds: “The leaders who build enduring businesses protect their core while creating the future. Operational strength alone is not enough; transformation must be bolder.”

Investment restraint is evident: 59% of respondents report little to no change in IT spending, and only 8% are willing to make large investments despite geopolitical uncertainty. Confidence in acquisitions is lower than the global average, with 40% planning growth through acquisition, compared to 46% globally.

Yet diversification offers a competitive-edge. Nearly half of African CEOs have entered new sectors through services and product offerings in the past five years, generating 24% of revenue from these ventures. Technology leads planned expansion efforts at 17%, followed by real estate, retail and transport/logistics.

PwC concludes that Africa’s CEOs have the ambition and resilience but must move from operational excellence to strategic reinvention. This requires embracing risk as a catalyst for transformation, strengthening digital infrastructure, investing in change leadership and aligning AI adoption with enterprise-wide strategy.

Hannelie Gilmour, consulting and transformation platform leader at PwC South Africa, concludes: “Africa is uniquely positioned to leapfrog global peers. Tomorrow’s stability comes from today’s innovation. CEOs who act decisively will shape the continent’s next chapter.”

 


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Firm Reviews the Evolution of Phishing Threats in 2025

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A new Kaspersky review reveals how cybercriminals revived and refined phishing techniques to target individuals and businesses in 2025, including calendar-based attacks, voice message deceptions and sophisticated multi-factor authentication (MFA) bypass schemes.

The findings emphasise the critical need for user vigilance, employee training and advanced email protection solutions to counter these persistent threats moving forward.

Calendar-based phishing targets office workers

A tactic originally from the late 2010s, calendar-based phishing, has reemerged with a focus on B2B environments. Attackers send emails with calendar event invitations, often containing no body text, hiding malicious links in the event description.

When opened, the event auto-adds to the user’s calendar, with reminders urging them to click links leading to fake login pages, such as those mimicking Microsoft.

Previously aimed at Google Calendar users in mass campaigns, this method now targets office employees. Organisations should conduct regular phishing awareness training, such as simulated attack workshops, to teach employees to verify unexpected calendar invites.

Voice message phishing with CAPTCHA evasion

Phishers are deploying minimalist emails posing as voice message notifications, containing sparse text and a link to a basic landing page. Clicking the link triggers a chain of CAPTCHA verifications to bypass security bots, ultimately directing users to a fraudulent Google login page that validates email addresses and captures credentials.

This multi-layered deception highlights the need for employee training programmes, such as interactive modules on recognising suspicious links and advanced email server protection solutions like Kaspersky SecureMail, which detect and block such covert tactics.

MFA bypass via fake cloud service logins

These sophisticated phishing campaigns are targeting multi-factor authentication (MFA) by mimicking services like pCloud (a cloud storage provider that offers encrypted file storage, sharing and backup services).

These emails, disguised as neutral support follow-ups, lead to fake login pages on lookalike domains (e.g., pcloud.online). The pages interact with the real pCloud service via API, validating emails and prompting for OTP codes and passwords, granting attackers account access upon successful login.

To counter this, organisations should implement mandatory cybersecurity training and deploy email security solutions like Kaspersky Security for Mail Servers, which flags fraudulent domains and API-driven attacks.

“With phishing schemes growing more deceptive, Kaspersky urges users to treat unusual email attachments, like password-protected PDFs or QR codes, with caution and verify website URLs before entering any credentials.

“Organisations should adopt comprehensive training programmes, which includes real-world simulations and best practices for spotting phishing attempts. Additionally, deploying robust email server protection solutions ensures real-time detection and blocking of advanced phishing tactics,” comments Roman Dedenok, Anti-Spam Expert at Kaspersky.

 


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NDPC Commits to Balancing Data Privacy, Protection Information

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Nigerian Data Protection Commission (NDPC), has expressed its commitment to balance information around data privacy and protection.

NDPC Commits to Balancing Data Privacy, Protection Information

Dr. Vincent Olatunji, national commissioner, NDPC, stated this in Abuja, at the National Data Privacy Summit with the theme, “Privacy in the Era of Emerging Technologies,” organised by the commission.

Olatunji said the NDPC, at the moment, was looking at balancing information around data privacy and protection.

“What we are doing is just to look at how to balance information around privacy and protection, which is really important, because as we are innovating, at the same time, we have to consider issues around privacy and protection,” he stated.

He added that the commission has been very bold in taking risks that would bring about growth.

“Our starting point is growing at a very alarming rate, and we are not afraid of anything. We can take risks. And that is why a lot is happening in Nigeria, and this is the level of clarity,” he explained.

In his address, Dr. Aminu Maida, executive vice chairman (EVC) of the Nigerian Communications Commission (NCC),  stated that Internet of Things holds promise for Nigeria’s economy.

The EVC, who was represented by Abraham Oshadami, executive commissioner, Technical Services (ECTS), noted that, “in an era in which digital assets, Internet of Things, future digital computing and other transformative technologies are key, and both a cornerstone of building trust for the adoption and a prerequisite for sustainable progress.

“Emerging technologies hold immense promise for Nigeria’s grand economy, but they also introduce complex risks to personal and individual rights.

“So, balancing innovation through post-ethical safeguards and public trust is the first step to ensuring that global digital advancement benefits all Nigerians without compromising their privacy or their security,” he added.

“As we just heard from the Nigeria Police, telecom operators have a vast amount of sensitive historical information daily, including connectivity apps and collaboration on privacy, security, and number protection, both to their and their inheritors,” he said.

Dr. Bako Shurkuk, commissioner for Science, Technology and Innovation, Plateau State, who represented Caleb Mutfwang, Governor of Plateau State, said, emerging technologies can be harnessed to attain sustainable growth.

 


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