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NCC Talks Tough on QoS, Pleads for Forex for Telcos

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Worried by the degenerating Quality of Service (QoS) provided by Mobile Network Operators (MNOs) and other service providers, the Nigerian Communications Commission (NCC) yesterday read the riot act  on the Quality of Service.
 
As part of measures to cushion the situation and ameliorate the recurrent inaccessibility to foreign exchange (forex) by operators, Prof. Umar Danbatta, executive vice chairman (EVC) of NCC yesterday told the operators that the Commission had written to the Central Bank of Nigeria (CBN) Governor, Mr. Godwin Emefiele and he was favourably disposed to addressing the forex needs of the operators.
 
Specifically, as a follow up to the letter, Mr. Sunday Dare, executive commissioner (Stakeholders Management), NCC, had a meeting with Mr. Emefiele and extracted a commitment from him on how he hoped to address the forex needs of the operators.
 
Danbatta spoke yesterday in Abuja during an interactive session on Quality of Service delivery which NCC management had with operators.
 
Danbatta said, since the NCC had declared 2017 as the year of the consumer, all hands should be on deck for telecom consumers to have a fresh lease to high Quality of Service. “The consumer has to be treated with dignity” Danbatta added, saying the “8-point agenda drives this point home”.
 
The NCC, he explained, has put measures in place to check and monitor Quality of Service (QoS) on various networks “and we have sent this report to our task force on QoS and have been interacting with governments at different levels as part of the measures to deal with the poor QoS”.
 
Danbatta admonished the operators and co-location service operators to provide suggestions on how to address the situation.
 
Earlier, Mr. Ubale Maska, NCC’s executive commissioner (Technical Services), said, QoS has been a great concern as consumers inundate the Commission with complaints.

“It requires everybody’s input if the situation has to be redressed, hence 2017 has been declared the year of the Consumer”.
 
Dr. Fidelis Ona, NCC Director, Technical Standards and Network Integrity (DTSNI), explained that the Commission is aware of some of the challenges which include Right of Way (RoW), Force Majeure, Difficulty in acquiring new cell sites, multiple taxation and regulation, vandalism, power supply among others.
 
“We are engaging stakeholders, including Industry Working Group on Quality of Service, special committee on Counter Harmonization to address this”.
 
Engr. Edoyemi Ogoh, NCC’s Head, Quality of Service Unit, in his presentation traced poor quality of service to fibre cuts, community issues, among others.
 
He said in October 2016, operators experienced 175 cuts across the nation while they recorded 180 cuts in November and 103 in December, 2016.
 
There were 113 community issues in October 2016, 74 in November and 133 in December, adding that fibre cuts and community issues remain major drawbacks for QoS.
In their various presentations, some of the operators painted a grim picture of their encounters especially in an economy that is going broke.
 
Mr. Hassan Jamil, chief technical officer (CTO) at MTN Nigeria, expressed happiness with the interactive session, so that the regulator can know our situation one on one basis…”
He said demand for both voice and data services are on the rise but we are unable to catch up on investment because of scarce forex availability”.
 
The catalogue of woes he listed included inability to import equipment to boost expansion:
·         We can’t transmit forex to vendors
·         Incessant fibre cuts
·         Community related challenges
·         Scarcity of diesel to power base stations
·         Right of Way issues with different layers of government in the regions
·         Sabotage at different  levels
·         We planned 100 sites for Abuja but after a very longtime we were only able to build six because of the bottlenecks of getting approvals and until we resolve these, quality of service will be a mirage”
 
Similar situations were painted by representatives of Globacom Limited, Airtel Nigeria, Etisalat, American Towers Company (ATC), IHS Limited, among others.
 
The EVC encouraged the operators to be more creative by adopting alternative source of energy.

 
 


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MoMo PSB, SMEDAN Forge Pact to Digitise Nigeria’s SMEs

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MoMo PSB, MTN Nigeria’s fintech powerhouse, sealed a game-changing pact with the Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) on February 3 at its Victoria Island headquarters, unleashing digital and financial tools to turbocharge SMEs nationwide for seamless operations, revenue surges, and sustainable scaling.

MoMo PSB, SMEDAN Forge Pact to Digitise Nigeria's SMEs

MoMo PSB, SMEDAN

The partnership arms SMEDAN-registered merchants with MoMo’s multi-channel arsenal—apps, POS, USSD, partner portals, and custom platforms—to hoover payments across streams, automate payrolls, juggle tills and shop chains, and boss core business metrics from one slick dashboard.

This powerhouse duo targets Nigeria’s SME engine room, where digital chokepoints throttle growth, injecting MTN’s MoMo muscle to slash friction and unlock efficiencies for mama-put hustles to mid-tier factories alike.

Industry watchers hail the MoU as a masterstroke in President Tinubu’s economic revival playbook, fusing government SME scaffolding with private-sector fintech firepower to birth a new breed of digitally dominant entrepreneurs primed for AfCFTA conquests.


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MTN Ignites Teacher Revolution: 5,000 Digitally Armed for Phase Two

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MTN Foundation and SAIL Innovation Lab have roared into Phase Two of their blockbuster Teachers Fellowship Programme, onboarding 5,000 elite educators from Nigeria’s 36 states and the FCT since January 13 to turbocharge public schools with cutting-edge digital wizardry and global teaching firepower.

MTN Ignites Teacher Revolution: 5,000 Digitally Armed for Phase Two

MTN

This mobile-first crusade, laser-focused on arming primary and secondary school titans for the digital economy showdown, kicks off with a grueling four-week virtual bootcamp via WhatsApp and Google Classroom—slashing travel barriers for even the remotest rural warriors.

Organisers promise peer-to-peer fireworks and real-time gut-checks, capping Stage One with a virtual gala saluting milestones before culling the pack to a fierce “Top 500” via engagement, assessments, and hustle for Phase Two’s inquiry-based mastery and deep-dive digital metamorphosis.

MTN Foundation’s Executive Director Odunayo Sanya lit the fuse: “Teachers are the backbone of our education system. By empowering them with digital competencies and innovative teaching methods, we are directly investing in the future of our youth.

This Fellowship Programme is designed to ensure that our educators are not just keeping pace with global best practices but are actively shaping the next generation of innovators and leaders.”

Nigeria’s heftiest private teacher uprising scales from last year’s triumphs, minting classroom commandos as state ambassadors to ignite inquiry-driven, tech-fueled learning revolutions coast-to-coast.


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Onafriq, PAPSS Launch Wallet-Based Payments Pilot from Nigeria to Ghana

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Onafriq Nigeria Payments Ltd, a CBN licenced payment service provider, partners with The Pan-African Payment and Settlement System (PAPSS) to pilot the continent’s first wallet-based outbound payments from Nigeria to Ghana – fully in Naira and instant, without relying on hard currency conversion, in partnership with Banks and Mobile Money Operators.

Onafriq, PAPSS Launch Wallet-Based Payments Pilot from Nigeria to Ghana

The pilot service, approved by the Central Bank of Nigeria (CBN), enables cross-border intra-Africa payments for individuals, merchants, and traders.

In particular, the service will benefit SMEs, the real engine of intra-African trade; all now have access to a faster, cheaper way to reach customers and suppliers across the border.

By reducing barriers to cross-border trade, the new service will allow these businesses to grow their addressable markets and activity. From the 1st of December, this service will be fully operational for a 6-month period.

Through the partnership with PAPSS, Onafriq is supporting the operationalization of the AfCFTA (Africa Continental Free Trade Area) mandate.

The mandate itself is driving tariff-free trade for the 54 member states of AfCFTA. Within the partnership itself, Onafriq provides the mobile money rails, with an ecosystem consisting of over 1 billion mobile wallets.

Meanwhile, PAPSS brings a network of over 160 commercial banks, representing an ecosystem of more than 400 million bank accounts across its 19 African countries of operation.

The two partners are essentially seamlessly connecting two worlds: mobile money and banking. As a consequence, intra-African trade transactions will take place more easily and opportunities will be created.

Currently, Africa is made up of bank and mobile-led markets, with siloes often inhibiting transactions between these economies. However, this partnership will remove these boundaries. With over one billion mobile wallets and 500 million bank wallets across Africa, this partnership will allow for cross-border collaboration at scale.

This partnership builds on Onafriq and PAPSS’ existing partnership for payments into Ghana, announced earlier this year.

Mxolisi Msutwana, Managing Director Anglophone West Africa said, “Our work with PAPSS shows what collaboration at scale can unlock—seamless, secure connections between banking systems and mobile money ecosystems.

“This is how we open bi-directional trade corridors, reduce costs for businesses, and give African enterprises the rails they need to trade with confidence in their own currencies. The vision is continental, but it starts with practical steps like this one.”

Ositadimma Ugwu, Chief Information Officer, PAPSS, added “Too often, African businesses and individuals see borders as roadblocks instead of opportunities. With this step, we’re challenging that mindset, giving Nigerians the ability to send value next door with the same ease as sending a text message.

“Our vision is simple: make Africa’s borders invisible to payments. This pilot makes that a reality, moving us closer to a continent where payments don’t pause at the border.”

This new Nigeria-to-Ghana outbound capability builds on the successful Ghana-to-Nigeria instant payments corridor launched earlier this year – further proof that Africa’s payments future is local, instant, and inclusive.


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