Telecom
NCC Talks Tough on QoS, Pleads for Forex for Telcos

Worried by the degenerating Quality of Service (QoS) provided by Mobile Network Operators (MNOs) and other service providers, the Nigerian Communications Commission (NCC) yesterday read the riot act on the Quality of Service.
As part of measures to cushion the situation and ameliorate the recurrent inaccessibility to foreign exchange (forex) by operators, Prof. Umar Danbatta, executive vice chairman (EVC) of NCC yesterday told the operators that the Commission had written to the Central Bank of Nigeria (CBN) Governor, Mr. Godwin Emefiele and he was favourably disposed to addressing the forex needs of the operators.
Specifically, as a follow up to the letter, Mr. Sunday Dare, executive commissioner (Stakeholders Management), NCC, had a meeting with Mr. Emefiele and extracted a commitment from him on how he hoped to address the forex needs of the operators.
Danbatta spoke yesterday in Abuja during an interactive session on Quality of Service delivery which NCC management had with operators.
Danbatta said, since the NCC had declared 2017 as the year of the consumer, all hands should be on deck for telecom consumers to have a fresh lease to high Quality of Service. “The consumer has to be treated with dignity” Danbatta added, saying the “8-point agenda drives this point home”.
The NCC, he explained, has put measures in place to check and monitor Quality of Service (QoS) on various networks “and we have sent this report to our task force on QoS and have been interacting with governments at different levels as part of the measures to deal with the poor QoS”.
Danbatta admonished the operators and co-location service operators to provide suggestions on how to address the situation.
Earlier, Mr. Ubale Maska, NCC’s executive commissioner (Technical Services), said, QoS has been a great concern as consumers inundate the Commission with complaints.
“It requires everybody’s input if the situation has to be redressed, hence 2017 has been declared the year of the Consumer”.
Dr. Fidelis Ona, NCC Director, Technical Standards and Network Integrity (DTSNI), explained that the Commission is aware of some of the challenges which include Right of Way (RoW), Force Majeure, Difficulty in acquiring new cell sites, multiple taxation and regulation, vandalism, power supply among others.
“We are engaging stakeholders, including Industry Working Group on Quality of Service, special committee on Counter Harmonization to address this”.
Engr. Edoyemi Ogoh, NCC’s Head, Quality of Service Unit, in his presentation traced poor quality of service to fibre cuts, community issues, among others.
He said in October 2016, operators experienced 175 cuts across the nation while they recorded 180 cuts in November and 103 in December, 2016.
There were 113 community issues in October 2016, 74 in November and 133 in December, adding that fibre cuts and community issues remain major drawbacks for QoS.
In their various presentations, some of the operators painted a grim picture of their encounters especially in an economy that is going broke.
Mr. Hassan Jamil, chief technical officer (CTO) at MTN Nigeria, expressed happiness with the interactive session, so that the regulator can know our situation one on one basis…”
He said demand for both voice and data services are on the rise but we are unable to catch up on investment because of scarce forex availability”.
The catalogue of woes he listed included inability to import equipment to boost expansion:
· We can’t transmit forex to vendors
· Incessant fibre cuts
· Community related challenges
· Scarcity of diesel to power base stations
· Right of Way issues with different layers of government in the regions
· Sabotage at different levels
· We planned 100 sites for Abuja but after a very longtime we were only able to build six because of the bottlenecks of getting approvals and until we resolve these, quality of service will be a mirage”
Similar situations were painted by representatives of Globacom Limited, Airtel Nigeria, Etisalat, American Towers Company (ATC), IHS Limited, among others.
The EVC encouraged the operators to be more creative by adopting alternative source of energy.
Telecom
Lebara Nigeria Becomes Member of GSMA Network

Lebara Nigeria has become a member of the Global System for Mobile Communications Association (GSMA) as it expands operations in the West African country.

The membership places Lebara Nigeria within a global network of more than 1,000 mobile operators, device manufacturers, technology companies and digital service providers.
Through the GSMA, the company will have access to industry research, technical standards, policy engagement and industry initiatives.
Lebara Nigeria said the move reflects its participation in the wider telecommunications ecosystem as it develops its operations in Nigeria’s mobile market.
Nigeria’s telecommunications sector plays a central role in the country’s digital economy, with more than 170 million active mobile subscriptions supporting services such as digital payments, e-commerce, education and healthcare.
Industry analysts say participation in international bodies such as the GSMA supports knowledge sharing and the adoption of industry standards.
Lebara Nigeria said GSMA membership will support its engagement with industry developments and policy discussions in the telecommunications sector.
The company said it remains focused on operating in Nigeria’s mobile telecommunications market as demand for connectivity continues to grow.
GSM Association is the advocacy and lobbying organization for the mobile communications industry, representing more than 1,000 mobile operators as full members and a further 400 companies in the broader mobile ecosystem as associate members.
Telecom
Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

Management of Vitel Wireless, mobile virtual network operator (MVNO), has distanced the company from a fraudulent scheme operating under the name: “Vitel Shares Services.”

In an official statement, the management clarified that Vitel Wireless is not selling shares or running any investment schemes.
They warned that the operators of “Vitel Shares Services” are using unauthorised websites, mobile applications, social media promotions, and bank accounts falsely linked to Vitel Wireless to mislead the public.
The statement reads: “The attention of Vitel Wireless has been drawn to a fraudulent scheme operating under the name ‘Vitel Shares Services.’
“We wish to state clearly that Vitel Wireless has no affiliation with Vitel Shares Services, or any platform claiming to offer Vitel shares, investments, or financial products through unofficial channels.
“We do not solicit investments through agents, social media, websites, apps, or third parties. Any platform claiming to offer Vitel Wireless shares or investments outside our official channels is fraudulent and should be treated as such.
“We urge the general public to remain vigilant and verify all information through official Vitel Wireless communication channels before making any payments or sharing personal data.”
Telecom
Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum

Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another landmark engagement aimed at addressing concerns around data usage, transparency, and customer experience.

The forum themed “Understanding Your Data and Taking Control 2.0.” aimed to strengthen trust in Nigeria’s rapidly evolving telecommunications landscape. The session also featured inputs from representatives of the Nigerian Communications Commission (NCC).
Delivering the Keynote remarks, Dinesh Balsingh, CEO of Airtel Nigeria, who was represented by Femi Adeniran, Director, Corporate Communications and CSR, emphasised that trust remains the most valuable currency in telecommunications, and Airtel remains committed to strengthening customer confidence through transparency and continuous engagement.
He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.
According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.
“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.
He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.
Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.
Oladokun Oye, Director, Customer Experience, Airtel Nigeria, while welcoming participants to the event, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.
“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding.
Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.
The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session by which Airtel teams provided clarifications and offered feedback to customers.
The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts led by the Nigerian Communications Commission (NCC) to improve consumer awareness, transparency, and confidence within the telecommunications sector.
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