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Galaxy Backbone Organizes Customer Appreciation Week

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Galaxy Backbone (GBB) has just concluded its first annual Customer Appreciation Week. A series of events held to thank their Customers for the continued patronage of Galaxy’s services over the years.

According to the Managing Director/CEO, Mr. Yusuf Kazaure, “Galaxy Backbone is using this week to celebrate our customers who have partnered with us through the years in good times and tough times. We thank them for their partnership, support and encouragement”.

He noted this at a Customer Forum held with some of Galaxy Backbone’s Public Sector organisations on Monday, November 26th, to kick off the Customer Appreciation Week.

Galaxy Backbone has continued to deliver Information Technology Services for the past 12 years of its existence and as the shared services and digital infrastructure company of choice to Public sector agencies, this week serves as an opportunity to show gratitude, receive feedback and suggestions from customers on best ways to improve the services being provided.

Providing ICT services is at the centre of who Galaxy Backbone is and all it does in ensuring that its growing customer base in both public and private sectors experience service excellence and support at all times.

A major highlight of the Customer Forum was having Customers share their experiences using services from Galaxy Backbone.

While customers were very impressed with the level of growth, progress and achievement GBB has recorded in the last few years, the team at GBB were encouraged to not rest on their laurels.

Some customers praised GBB’s attention to detail and the level of technical knowledge and desire to resolve issues being shown by the company’s Contact Centre, team, especially in comparison to what is usually obtained from other Contact centres of other service providers.

The Galaxy Backbone Tier III Datacentre, which is the only Tier III Datacentre in the country with a Disaster Recovery/Back-Up  Datacentre in country, was also recognized and praised by some customers who referred to the Datacentre as ‘World Class’.

In attendance at this forum to celebrate GBB’s customers was the Director E-Government, in the Ministry of Communications, Mr. Tope Fashedemi.

He shared his experience with Galaxy Backbone prior to his current role and as a member of the Board of GBB. He further encouraged customers to keep up the engagement with Galaxy Backbone so that the goal of creating a digital nation is achieved.

At this Customer Forum, Exceptional Performers from GBB’s Focal Point training were also celebrated and recognized. Galaxy Backbone conducts ICT trainings for staff in ICT departments of most of these organisations. The goal is to ensure that ICT Personnels can conduct first line support at their respective organisations.

As a Service and Customer-centric organisation, Galaxy Backbone ensures that annually the company is recertified as an Information Security Management System (ISMS) and Service Management Systems (SMS) organisation by the International Standards Organisation (ISO). It is along these lines that GBB ensures that service excellence is met at all times.

GBB is committed to meeting, exceeding customer expectations and continuous improvement of its services. This was re-iterated by Mr. Kazaure as he unveiled the Galaxy Backbone “Customer Charter”; meant to hold itself accountable to the customer and encourage customers to engage GBB for prompt resolution of its complaints.

The GBB charter, Mr. Kazaure explains, “outlines what you can expect from our customer service and how you, as our customer and partner, can help us deliver professional, reliable and consistent customer service”.

It further depicts the standards and principles in which GBB will continue to hold itself to in delivering excellent service.

The full details are on the Galaxy Backbone website and will be shared electronically to all GBB’s customers.

All through the week, these principles shall be reiterated externally and internally at the different events lined up to celebrate the Customer.

GBB will continue to encourage partnerships and collaboration amongst its stakeholders as it strives to sustain progress and the development of Information Technology services across the country.


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Chianugo, Nigerian $150m suit Against Google, GoDaddy.com Stalled due Judge’s Absence

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Federal High Court in Abuja, on Tuesday adjourned the $150 million dollars suit filed by Chianugo Peter, a Nigerian, against Google LLC and GoDaddy.com LLC over shutdown of his YouTubeAudio.com domain name until April 22 for hearing.

Chianugo, Nigerian $150m suit Against Google, GoDaddy.com Stalled due Judge's Absence

The case, which was before Justice Obiora Egwuatu, could not proceed due to the absence of the judge in today’s proceedings.

Although Emmanuel Ekpenyong, Peter’s lawyer, and Mark Mordi, who is counsel to Google LLC, were in court, Justice Egwuatu was said to be in another official assignment.

The matter was consequently fixed for April 22 for hearing.

Peter had filed the suit over allegations bordering on the shutdown of his YouTubeAudio.com domain name after eight years of promotional and marketing efforts in breach of the contract.

Peter, through his lawyer, named GoDaddy.Com LLC and Google LLC as the 1st and 2nd defendants in the suit filed on April 14, 2023 and marked: FHC/ABJ/CS/238/2023.

In his earlier originating summons filed by Ekpenyong of the law firm of Fred-Young & Evans LP, the Nigerian sought a $150 million in compensation from Google LLC and GoDaddy.com LLC for the alleged cyberspace contract breach.

The plaintiff alleged that the defendants shut down his domain and business name: YouTubeAudio.com and transferred the rights over the name to Google LLC, an American multinational technology company.

Google LLC, in its initial statement of defence dated Nov. 9, 2023, and filed Nov. 10, 2023, by its lawyer, Mr Mordi, SAN, of the law firm of Aluko & Oyebode, urged the court to dismiss Peter’s suit as being unmeritorious and lacking in merits.

Justice Egwuatu had, in April 2024, gave Chianugo Peter the go-ahead to amend his originating processes after his lawyer moved the application for same and it was not opposed by the defence counsel.

In his amended statement of claim dated April 29, 2024, Peter sought ten reliefs.

He sought a declaration that GoDaddy.com was wrong to shut down the YouTubeAudio.com domain name on Dec. 7, 2022 and that Google was wrong to remove “YTAudio” with its website youtubeaudio.com from its Google PlayStore on Dec. 25, 2023 without adequate compensation to him.

He said this is notwithstanding that YouTubeAudio.com domain and business name is different and distinct from YouTube trademarks.

Chianugo Peter wants the court to declare that he is entitled to compensation from the defendants for the loss of the YouTubeAudio.com brand and goodwill which has accrued on the brand and domain name for eight years of promotional and marketing works from July 2, 2015 to Dec. 7, 2022.

He sought an order directing the defendants to pay the sum of $50 million to him for promotional and marketing works on the YouTube Audio business name and YouTube Audio.com domain name for eight years from July 2, 2015 to Dec. 7, 2022.

He sought a $100 million in damages for loss of anticipated profits associated with the brand equity and goodwill of YouTube Audio and YouTube Audio.com domain name.

Peter also sought from the defendants, the sum of 50 million naira to enable him to carry out fresh registrations of its new name and secure an alternative domain name to host its application to attract users.

The Nigerian sought an order directing the defendants to pay the sum of 10 million naira to him for prosecution of the suit.

Alternatively, Peter prayed the court for an order for GoDaddy.com to reinstate and hoist the YouTubeAudio.com domain name which was shut down on Dec. 7, 2022 and for Goggle to also reinstate YouTubeAudio.com on its Google PlayStore platform which was unilaterally removed on Dec. 25, 2023.

Chianugo Peter submitted that he acquired rights over YouTubeAudio.com domain name from Go Daddy.com LLC who conducted a search before confirming that he could make use of the name.

The plaintiff averred that he promoted the domain and business name from 2014 to 2022 and even wrote to Google to introduce YouTubeAudio’s services and to partner with it in 2014 and 2021 but received no response from it on both occasions.

He said in February 2021, he applied for and YouTubeAudio.com was registered on Google Adsense platform for displaying advertisement on the website.

Besides, Peter said in August 2021, the domain and business name was registered on Google Playstore.

According to him, the plaintiff consistently paid GoDaddy.com LLC for registration and use of the domain name from 2015 to 2022.

But Google LLC, in its amended statement of defence and counterclaim dated and filed May 31, 2024, averred that its registration of the YOUTUBE trademarks at the Trademarks Registry gives it the exclusive night to the use of the said trademarks.

It submitted that it has incurred expenses in the sum of 24,040 64 dollars in dealing with Peter’s “deliberate infringement of the counterclaimant’s YOUTUBE trademarks.”

The company, therefore, sought a declaration that Peter’s registration and use of the YouTubeAudio business name with BN 2395035 at the CAC is an infringement of its YOUTUBE registered trademarks.

It prayed the court for an order directing Peter to pay the company the total sum of $24,040.64 being the expenses incurred in dealing with his infringement of the YOUTUBE registered trademarks.

It equally sought an order directing the plaintiff to pay the company the cost of defending the suit.

In his amended reply to Google’s amended statement of defence dated 12th July 2024, Peter responded that it is not in doubt that Google LLC owns YouTube trademarks, however, YouTubeAudio is distinct and different from YouTube trademarks.

Chianugo Peter submitted that Google LLC, being a foremost search engine in the world, knew that he had earlier written to it, that he was making use of the YouTubeAudio domain name for the past eight years without any objection or caveat by either GoDaddy.com or Google.

“Hence, Google LLC is estopped from claiming any right over the YouTubeAudio domain name,” he said.

GoDaddy.com LLC had neither filed any process nor represented in court.


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LG Nigeria Begins Nationwide Search for Oldest Working TV, Rewards Loyalty with AI QNED Upgrade

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LG Electronics has announced the launch of a nationwide campaign aimed at celebrating decades of customer loyalty and technological heritage by searching for the oldest still-functioning LG television sets across the country.

The initiative, themed “The Oldest LG TV”, seeks to honour long-time customers whose LG screens have stood the test of time, while introducing them to the future of home entertainment through LG’s advanced AI QNED TVs.

For generations, LG televisions have been more than an electronic device in Nigerian homes, they have been silent witnesses to family milestones, cultural moments and shared memories.

This campaign bridges nostalgia with innovation, acknowledging the emotional connection Nigerians have built with the brand while showcasing LG’s leadership in AI-powered display technology.

The campaign features a storytelling -driven narrative that highlights community, heritage and the evolution of viewing experiences. Participants are invited to share the stories behind their long-serving LG TVs, transforming everyday screens into symbols of trust, resilience and innovation.

In creative twist, the campaign also introduces LG’s AI-enabled televisions as responsive companions that understand viewer preferences, recommend content and enhance picture quality in real time. This shift from nostalgia to futuristic interactivity underscores LG’s continued commitment to delivering smarter, more personalized entertainment solutions.

To participate, simply visit https://lgsearchcampaign.vercel.app/ upload a photo or video of your old LG TV and share the story behind it – how long you’ve had it and the memories it holds.

The winner walks away with a brand-new LG AI QNED TV, effectively trading legacy for luxury.

At its core, this campaign reminds us that technology is not only about pixels and processors, but about people. It’s about the laughter in the living rooms, the silence during tense match moments and the comfort of family routines.

By celebrating the oldest TVs still standing strong, LG is celebrating the people who kept the on, families who trusted the brand through changing times and evolving technologies. In doing so, LG isn’t just upgrading television, it’s upgrading memories into the future.

According to Mr. Choongbae Seok, General Manager, Media Entertainment Solutions, LG Electronics Nigeria, “The journey from our classic CRT Televisions to today’s AI QNED technology reflects how far both our customers and our innovation have come. Those early sets were built to last, and many are still functioning today, a testament to durability and consumer trust. This initiative allows us to honour that legacy while introducing a new era of intelligent viewing, where the screen does more than show content; it adapts, learns and enhances every moment”.

LG Display 2026 TV Models at InnoFest

LG Electronics (LG), a leader in AI-powered solutions for the home, outlined plans to accelerate growth in emerging markets at LG InnoFest 2026 MEA. The event, held in Abu Dhabi, provided a forum to share LG’s strategic direction and market outlook with regional partners. At the exhibition, LG displayed its premium 2026 AI TV lineup focusing heavily on advanced processing power, smarter picture and sound technologies. The flagship OLED evo G6 and 100-inch Micro RGB evo TVs are powered by the new Alpha 11 AI processor Gen 3 enabling faster and more intelligent performance. The OLED evo W6 Wallpaper TV, an ultra-slim television designed to sit flush against the wall like artwork uses true wireless connectivity, reducing cable clutter and creating a cleaner, minimal setup.


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African Leaders Highlight Africa’s AI Ambitions

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African leaders used the AU Summit in Addis Ababa over the weekend to sharpen the continent’s technology agenda, with Ethiopia positioning artificial intelligence (AI), digital infrastructure and connectivity as pillars of Africa’s economic future.

Opening the 39th African Union Summit, Ethiopian prime minister Abiy Ahmed outlined an ambitious vision to place Africa at the forefront of the global AI race, anchored by Ethiopia’s plan to launch what he described as Africa’s first AI-focused university.

“In 2020, Ethiopia established Africa’s first Artificial Intelligence Institute. Building on this foundation, we are preparing to launch an AI university anchored in the philosophy of Medemer, purposeful collaboration, to unite human values with machine intelligence and position Africa as a global leader in the age of intelligence,” Abiy told delegates. “

He framed AI not as a standalone sector, but as a cross-cutting enabler for governance, industry and social development. “Every river we manage, every city we design, and every digital platform we deploy must generate resilience, opportunity and dignity,” Abiy said. He further linked digital transformation to Agenda 2063’s long-term prosperity goals.

Beyond AI, the high-powered AU summit discussions highlighted digital identity, cross-border connectivity and telecom expansion as critical building blocks for an integrated African market. Ethiopia’s Digital Ethiopia 2030 roadmap, including its Faida digital ID ecosystem, was cited as a model for secure, interconnected public services.

Abiy pointed to aviation and telecom infrastructure as key accelerators for economic development across the continent. “Through Ethiopian Airlines, we connect people and markets. Ethio Telecom is expanding partnerships across Africa to bridge the digital divide,” he said.

The Ethiopian leader added that large-scale infrastructure projects are designed to anchor Africa deeper into global value chains.

The broader summit tech agenda also touched on regulatory harmonisation, digital trade and data governance, with leaders emphasizing that continental cooperation is essential to avoid fragmented digital markets.

UN Secretary-General António Guterres underscored the need for inclusive innovation, telling delegates that Africa’s digital rise must be “people-centered and opportunity-driven,” while African Union Commission Chair Mahmoud Ali Youssouf stressed coordinated policy frameworks to accelerate adoption.

“AI capability, digital infrastructure and unified regulation are no longer optional ambitions, but strategic imperatives shaping the continent’s competitiveness in the intelligence era,” he said.

 


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