Telecom
NCC Restates Commitment to QoS Provisioning

Nigerian Communications Commission (NCC) has reiterated its commitment to improving the quality of service across networks, despite the challenges of poor telecoms infrastructure.
Senator Olabiyi Durojaiye, chairman of NCC Board, and Prof. Umar Garba Danbatta, executive vice chairman/CEO of NCC made the commitment in a recent interview on the Nigerian Television Authority (NTA).
According to Danbatta the liberalisation of the telecoms sector in 2001, set the pace for telecoms growth and better quality of service. He, however, said shortly after the liberalisation, challenges such as poor infrastructure sets in, which adversely affected service quality till date.
“As at 2000, before liberalisation of the telecoms sector, active subscriber number was less than 500,000 with a tele-density of 0.1 per cent, but that narrative changed with the liberalisation of the sector and as of today, subscriber number has exceeded 170 million with a tele-density growth of over 120 per cent.
“The liberalisation ushered in more investors, which addressed the initial monopolistic nature of the telecoms sector. But soon after that, the challenges of poor telecoms infrastructure, coupled with wilful destruction of telecoms facilities, sets in and affected the quality of service across networks,” Danbatta said.
He, however, explained that NCC would continue to use its regulatory expertise to ensure quality of service is maintained through the Key Performance Indicator (KPI) standard set by the Commission.
Durojaiye, who blamed the situation of poor telecoms service on the inability of government and the telecoms operators to re-invest revenue generated from telecoms into infrastructure development and network expansion, said government was supposed to plough back the revenue generated from telecoms sector into the deployment of basic facilities in the telecoms sector, but failed to do so.
“Telecoms operators also have a duty to plough back part of their revenue in developing telecoms infrastructure. The idea of repatriating every single naira generated from the Nigerian telecoms sector out of the country, is a disservice to the telecoms industry, and a major cause of poor telecoms service,” Durojaiye said.
The NCC Board chairman called on members of the National Assembly to as a matter of urgency, pass the Critical National Telecoms Infrastructure Bill that is before it, in order to protect telecoms facilities from vandalism, which he said, often times, affect service quality.
According to Danbatta, “When I joined the Commission in 2015 as the EVC, I had to continue to build on the existing infrastructure that I met on ground in order to boost service quality across networks.
“When I came on board, there was a broadband target to achieve 30 per cent broadband penetration by December 2018, I keyed into the aspiration and target, in order to boost broadband infrastructure and further improve service quality.
“Although the broadband penetration level as at 2015 when I came on board was very low, and the hope of attaining the target was almost dashed, I had to put all, machineries in motion to ensure that Nigeria attained the target and I am pleased today that we were able to attain and surpassed the target in December 2018. In November 2018, we had achieved 30.09 per cent penetration and by December 2018, we achieved 31.48 per cent.”
Telecom
Lebara Nigeria Becomes Member of GSMA Network

Lebara Nigeria has become a member of the Global System for Mobile Communications Association (GSMA) as it expands operations in the West African country.

The membership places Lebara Nigeria within a global network of more than 1,000 mobile operators, device manufacturers, technology companies and digital service providers.
Through the GSMA, the company will have access to industry research, technical standards, policy engagement and industry initiatives.
Lebara Nigeria said the move reflects its participation in the wider telecommunications ecosystem as it develops its operations in Nigeria’s mobile market.
Nigeria’s telecommunications sector plays a central role in the country’s digital economy, with more than 170 million active mobile subscriptions supporting services such as digital payments, e-commerce, education and healthcare.
Industry analysts say participation in international bodies such as the GSMA supports knowledge sharing and the adoption of industry standards.
Lebara Nigeria said GSMA membership will support its engagement with industry developments and policy discussions in the telecommunications sector.
The company said it remains focused on operating in Nigeria’s mobile telecommunications market as demand for connectivity continues to grow.
GSM Association is the advocacy and lobbying organization for the mobile communications industry, representing more than 1,000 mobile operators as full members and a further 400 companies in the broader mobile ecosystem as associate members.
Telecom
Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

Management of Vitel Wireless, mobile virtual network operator (MVNO), has distanced the company from a fraudulent scheme operating under the name: “Vitel Shares Services.”

In an official statement, the management clarified that Vitel Wireless is not selling shares or running any investment schemes.
They warned that the operators of “Vitel Shares Services” are using unauthorised websites, mobile applications, social media promotions, and bank accounts falsely linked to Vitel Wireless to mislead the public.
The statement reads: “The attention of Vitel Wireless has been drawn to a fraudulent scheme operating under the name ‘Vitel Shares Services.’
“We wish to state clearly that Vitel Wireless has no affiliation with Vitel Shares Services, or any platform claiming to offer Vitel shares, investments, or financial products through unofficial channels.
“We do not solicit investments through agents, social media, websites, apps, or third parties. Any platform claiming to offer Vitel Wireless shares or investments outside our official channels is fraudulent and should be treated as such.
“We urge the general public to remain vigilant and verify all information through official Vitel Wireless communication channels before making any payments or sharing personal data.”
Telecom
Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum

Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another landmark engagement aimed at addressing concerns around data usage, transparency, and customer experience.

The forum themed “Understanding Your Data and Taking Control 2.0.” aimed to strengthen trust in Nigeria’s rapidly evolving telecommunications landscape. The session also featured inputs from representatives of the Nigerian Communications Commission (NCC).
Delivering the Keynote remarks, Dinesh Balsingh, CEO of Airtel Nigeria, who was represented by Femi Adeniran, Director, Corporate Communications and CSR, emphasised that trust remains the most valuable currency in telecommunications, and Airtel remains committed to strengthening customer confidence through transparency and continuous engagement.
He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.
According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.
“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.
He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.
Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.
Oladokun Oye, Director, Customer Experience, Airtel Nigeria, while welcoming participants to the event, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.
“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding.
Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.
The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session by which Airtel teams provided clarifications and offered feedback to customers.
The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts led by the Nigerian Communications Commission (NCC) to improve consumer awareness, transparency, and confidence within the telecommunications sector.
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