E-Financial
Payment Service Banks in Nigeria, Lessons from the Past

By Emmanuel Okoegwale
Ten years ago, there was great optimism that the licensing of mobile money providers will usher in a new era in the drive for greater financial inclusion and fill the vacuum that the banks failed to fill for many years.
Ten Years after, the country has recorded some decent incremental improvements in the financial services sector through the mobile money operators but not the expected transformational leap, we had hope for. On the march again, the country has created a new category of financial services providers to be called, Payment service Banks.
The CBN in furtherance of its mandate to deepen financial inclusion in Nigeria is actively seeking to license Payment Service Banks in Nigeria which had been similarly deployed in other jurisdictions such as India.
Both countries are similar in areas of regulation that excluded mobile networks from mobile money and Banks that are cannot fill in the gaps, in serving the hard to reach places.
What’s difference between PSB and mobilemoney?
Permissible services for both in Nigeria are similar with few advantages for the PSB such as ability to mobilize deposits from individuals and small businesses, issue debit and pre-paid cards, invest in FGN bonds while both cannot give out loans, provide insurance underwriting and trade on foreign exchange market. No cap was mentioned in the framework on deposits mobilization allowed for PSBs.
Many reasons had been raised for the slow uptake of mobile money in Nigeria from low capitalized operations, fragmented agency network, exclusion of mobile network operators and some underlying bottlenecks like extensive delays in granting mass access channels like USSD and Sim tool kit channels to mobile money operators, were major hindrances to early take off and adoption.
The operational levers to drive a successful deployment are network effects, lack of financial access points in many rural areas, available mass market access channels, heavy marketing, channel leverage and incentives to drive last mile operations.
These are domain areas of mobile networks and these are some of the levers that mobile money operators lacked in India and Nigeria because they are non-Telcos however some of them, still managed to keep their heads, above the waters.
The Indian story so far
In 2015, 11 organizations were approved to commence payment service Bank services in India however three dropped out even before launch, with one of them citing, increased competition and time to recover profit on investments.
Some of the operators had been clamped by the regulator, due to inappropriate Know-you-customer implementation and some of the providers struggle to convert their huge subscriber base as envisaged to bank customers, the license also excluded the providers from lending.
Due to its limited offering, the commercial viability was no longer appealing to providers hence they struggle to stay afloat.
Shape of things to come in Nigeria
As Africa’s most populous nation, prepares to soften the ground for mobile network operators to participate in the financial services sector which had predominantly been the turf of the banks, it will be interesting to see how they will successfully convert their network assets to serve the large unbanked population in the country.
With MTN Nigeria woes seeming to be coming to an end over tax dispute with the Central bank of Nigeria and a planned listing on the Nigerian Stock Exchange later this year and armed with an approval -in-principle to launch payment service Bank, it will be the honey on the cookie pie for local and international stock investors.
The challenge non-telco operators of PSB will face, will be similar and may even be more than what the mobile money operators faced with them in the early days and even till date.
Why will the mobile network operator give equal-footing access to a competitor? What will the regulator do to enforce fair competition? What are the risk of granting non-telcos PSB licenses only for them to face similar challenges faced by licensed mobile money operators for ten years?
Some recommendations
The regulator may consider to upgrade some of the mobile money operator’s license to PSB if they have proven ability, maybe on a regional basis so that they don’t have spread themselves very thin to compete with what will be a significant competition (mobile networks) with lower paid-up capital requirements to compensate for their investment as frontier providers.
Addition of retail and low value lending approval to their license while they isolate the customer deposit pool if possible or allow only for a small percentage of the deposit pool for retail lending.
A proper assessment of non-telco and non-mobile money applicants for the PSB license to ensure they have compelling business cases, well capitalized and ability to overcome the challenges that almost muscled the mobile money operators in the last ten years.
In view of many initiatives in the market place that are driven largely by industry associations and regulations, innovations should be allowed to rather drive these initiatives, fair completion are enforced by the regulator for all technology access channels from telcos and access to government standard setting agencies for BVN, National ID for robust KYC and risk management purposes.
Emmanuel Okoegwale is Principal Associate, MobileMoneyAfrica
E-Financial
Bank Customers to Pay N1,500 for ATM Card Issuance, Replacement – CBN

Central Bank of Nigeria (CBN) has said that the cost of issuing or replacing a standard debit or credit card will rise by 50 percent to about N1,500, up from about N1,000.

The new charge is contained in the Exposure Draft of the Guide to Charges by Banks and Other Financial Institutions in Nigeria, 2026, released by the Central Bank of Nigeria.
The draft followed a circular issued to banks, other financial institutions and the public, dated April 21, 2026, and signed by Rita I. Sike, director, Financial Policy and Regulation Department.
Under the revised guide, issuance and replacement of regular or basic debit and credit cards will attract a N1,500 fee, while charges for premium debit, credit or hybrid cards will be negotiable.
In the 2020 guide, debit card charges were fixed at N1,000 as a one-off fee for issuance, replacement of lost or damaged cards, and renewal upon expiry, applicable across all card types.
The CBN said the review is part of its mandate to promote a safe and sound financial system, accelerate the adoption of innovative financial services, and enhance financial inclusion, particularly in micropayments and transactions.
According to the regulator, the revised guide expands the range of financial services, encourages innovation, strengthens oversight and accountability, and promotes financial inclusion through lower tariffs for micropayments. It also updates certain banking charges to support increased use of electronic channels and accommodate new industry participants since the 2020 version.
The apex bank said the draft has been exposed to the public for comments and input on the proposed fees, with submissions expected via [email protected] on or before May 08, 2026.
The guide provides a framework for the application of charges, including fees and rates, on products and services offered by financial institutions in Nigeria. It applies to all institutions licensed or regulated by the Central Bank of Nigeria.
The charges, according to the regulator, were developed following extensive consultations with stakeholders and are aimed at enhancing flexibility, standardisation, transparency and competition in the financial system.
It added that where charges are designated as negotiable, financial institutions must inform customers of their right to negotiate at the start of transactions and reach mutual agreement on applicable fees through verifiable means.
Where limits are specified, charges must not exceed the prescribed maximum or fall below the minimum.
The apex bank noted that the guide is not exhaustive and that financial institutions must seek prior approval before introducing new products, services or charges not covered.
The framework applies to a wide range of institutions, including commercial banks, merchant banks, payment service banks, non-interest banks, microfinance banks, finance companies, primary mortgage banks, development finance institutions, credit guarantee companies, mobile money operators, and other institutions designated by the regulator.
In line with existing consumer protection regulations, the apex bank said non-credit charges can only be applied to the extent of the available account balance, with any outstanding fees deferred until the account is funded. Such deferred charges will not attract interest.
The guide is to be read alongside the relevant guidance notes and glossary provisions and will supersede the 2020 version when it takes effect on May 1, 2026.
E-Financial
ProvidusBank Launches Ado-Ekiti Branch, Eyes Nationwide Rollout

ProvidusBank Plc has commissioned a new branch in Ado-Ekiti, advancing its expansion strategy across Nigeria’s high-growth markets while leveraging its compliance with the Central Bank of Nigeria’s (CBN) recapitalisation directive since January 2025.

ProvidusBank
The move aims to enhance financial inclusion, support local enterprises, and deliver banking services closer to communities and businesses.
At the event, Executive Director/Chief Financial Officer, Deoye Ojuroye, described the rollout as part of a 12-month plan to bolster the bank’s nationwide presence.
“Our approach is deliberate—we are growing in the right places, supporting real economic activity, and building a bank that is both resilient and responsive to customer needs,” Ojuroye said.
He emphasised the bank’s robust capital and risk management, stating: “We are well capitalised within our regulatory category, giving us confidence to expand responsibly while aiding businesses and communities.”
ProvidusBank plans further branches in strategic locations over the next year, underscoring its focus on scalability, accessibility, and sustainable growth as a trusted partner for individuals and enterprises.
E-Financial
Fidelity Bank Bolsters SME Growth with April Masterclass Series on Pricing, Digital Tools, Global Trade

Fidelity Bank Plc has launched a series of high-impact masterclasses in April 2026 to empower Nigerian Small and Medium Enterprises (SMEs) with practical skills for pricing, digital expansion, and international growth.

Fidelity Bank
The initiative aligns with the bank’s drive to boost SME operational efficiency and market access amid Nigeria’s economic challenges.
The flagship session, “Pricing That Works: How to Charge Right and Earn More,” took place on April 10 at the Fidelity SME Hub in Gbagada, Lagos. It drew about 100 entrepreneurs from diverse sectors, offering insights into costing, value-based pricing, pricing psychology, and customer perception to ensure profitable, customer-friendly strategies.
Buoyed by positive feedback, the bank rolled out three more sessions. The second, “Baking Masterclass: From Kitchen to Cashflow,” ran on April 14 and 15, providing hands-on training for bakers and food businesses to enhance product quality and profitability.
Divisional Head, SME Banking, Ugochi Osinigwe, stated: “At Fidelity Bank, we believe that when SMEs succeed, the economy grows. That is why we have curated masterclasses on pricing, product improvement, online sales, and global expansion to equip entrepreneurs with immediate, actionable tools.”
She highlighted the series as part of broader SME support via the Fidelity SME Hub, including advisory services, funding, and nationwide programmes. The bank recently earned the Best Retail and SME Bank Award from Independent Newspapers.
Upcoming events include “Grow Online Sales on a Budget” today, April 24, focusing on low-cost digital strategies for visibility and sales; and “Take Your Business Global: One-on-One Trade Advisory” on April 29, covering export readiness, payments, markets, and compliance.
Fidelity Bank, ranked among Nigeria’s top lenders, serves over 10 million customers via 255 branches, digital platforms, and its UK subsidiary, FidBank UK Limited. It has clinched awards like the 2024 Excellence in Digital Transformation & MSME Banking from BusinessDay BAFI Awards, Most Innovative Mobile Banking App from Global Business Outlook, Best Bank for SMEs from Euromoney, and Export Financing Bank of the Year from BusinessDay BAFI.
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