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Payment Service Banks in Nigeria, Lessons from the Past

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By Emmanuel   Okoegwale

Ten years ago, there was great optimism that the licensing of mobile money providers will usher in a new era in the drive for greater financial inclusion and fill the vacuum that the banks failed to fill for many years.

Ten Years after, the country has recorded some decent incremental improvements in the financial services sector through the mobile money operators but not the expected transformational leap, we had hope for. On the march again, the country has created a new category of financial services providers to be called, Payment service Banks.

The CBN in furtherance of its mandate to deepen financial inclusion in Nigeria is actively seeking to license Payment Service Banks in Nigeria which had been similarly deployed in other jurisdictions such as India.

Both countries are similar in areas of regulation that excluded mobile networks from mobile money and Banks that are cannot fill in the gaps, in serving the hard to reach places.

What’s difference between PSB and mobilemoney?

Permissible services for both in Nigeria are similar with few advantages for the PSB such as ability to mobilize deposits from individuals and small businesses, issue debit and pre-paid cards, invest in FGN bonds while both cannot give out loans, provide insurance underwriting and trade on foreign exchange market. No cap was mentioned in the framework on deposits mobilization allowed for PSBs.

Many reasons had been raised for the slow uptake of mobile money in Nigeria from low capitalized operations, fragmented agency network, exclusion of mobile network operators and some underlying bottlenecks like extensive delays in granting mass access channels like USSD and Sim tool kit channels to mobile money operators, were major hindrances to early take off and adoption.

The operational levers to drive a successful deployment are network effects, lack of financial access points in many rural areas, available mass market access channels, heavy marketing, channel leverage and incentives to drive last mile operations.

These are domain areas of mobile networks and these are some of the levers that mobile money operators lacked in India and Nigeria because they are non-Telcos however some of them, still managed to keep their heads, above the waters.

The Indian story so far

In 2015, 11 organizations were approved to commence payment service Bank services in India however three dropped out even before launch, with one of them citing, increased competition and time to recover profit on investments.

Some of the operators had been clamped by the regulator, due to inappropriate Know-you-customer implementation and some of the providers struggle to convert their huge subscriber base as envisaged to bank customers, the license also excluded the providers from lending.

Due to its limited offering, the commercial viability was no longer appealing to providers hence they struggle to stay afloat.

Shape of things to come in Nigeria

As Africa’s most populous nation, prepares to soften the ground for mobile network operators to participate in the financial services sector which had predominantly been the turf of the banks, it will be interesting to see how they will successfully convert their network assets to serve the large unbanked population in the country.

With MTN Nigeria woes seeming to be coming to an end over tax dispute with the Central bank of Nigeria and a planned listing on the Nigerian Stock Exchange later this year and armed with an approval -in-principle to launch payment service Bank, it will be the honey on the cookie pie for local and international stock investors.

The challenge non-telco operators of PSB will face, will be similar and may even be more than what the mobile money operators faced with them in the early days and even till date.

Why will the mobile network operator give equal-footing access to a competitor? What will the regulator do to enforce fair competition? What are the risk of granting non-telcos PSB licenses only for them to face similar challenges faced by licensed mobile money operators for ten years?

Some recommendations

The regulator may consider to upgrade some of the mobile money operator’s license to PSB if they have proven ability, maybe on a regional basis so that they don’t have spread themselves very thin to compete with what will be a significant competition (mobile networks) with lower paid-up capital requirements to compensate for their investment as frontier providers.

Addition of   retail and low value lending approval to their license while they isolate the customer deposit pool if possible or allow only for a small percentage of the deposit pool for retail lending.

A proper assessment of non-telco and non-mobile money applicants for the PSB license to ensure they have compelling business cases, well capitalized and ability to overcome the challenges that almost muscled the mobile money operators in the last ten years.

In view of many initiatives in the market place that are driven largely by industry associations and regulations, innovations should be allowed to rather drive these initiatives, fair completion are enforced by the regulator for all technology access channels from telcos and access to government standard setting agencies for BVN, National ID for robust KYC and risk management purposes.

Emmanuel Okoegwale is Principal Associate, MobileMoneyAfrica


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E-Financial

CBN Licenses Unified Payments as Second Provider for PTSA Services for Nigeria

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Central Bank of Nigeria (CBN) has awarded the country’s second Payment Terminal Service Aggregator (PTSA) license to Unified Payments, Nigeria’s premier financial technology company, following a rigorous and transparent process,

CBN Licenses Unified Payments as Second Provider for PTSA Services for Nigeria

The move is targeted at enforcing existing requirement that all transactions from point-of-sale channels in Nigeria must go through a licensed Payment Terminal Service Aggregator (PTSA).

The CBN is enforcing the laws to clamp down on financial crimes and other market misconducts and it aligns with the CBN’s objectives to fully track all electronic transactions in Nigeria, given the propensity of using such transactions to fund insecurity, violent crimes, banditry, kidnapping as well as other vices.

According to one analyst, “By awarding a second PTSA license, the apex bank has proactively responded to industry operators who had expressed serious concerns about channelling all transactions through a single aggregator, the Nigeria Interbank Settlement System PLC (NIBBS), as has been the case for some years.

“With the new policy direction, payments service providers would henceforth route all transactions through either of the two licensed Companies.”

Other financial analysts and industry players have commended the Central Bank, affirming that “the move can be a massive step in the right direction. They also commended the open, transparent, and inclusive manner via which the selection process was managed, and the license awarded.

“The selection process, which lasted for months, began with an invitation for qualified organisations within the payment industry to submit an Expression of Interest document, alongside other requisite documentation and additional capital requirement of N1 billion.”

 

The new management of CBN decided not to give the license out without going through an open process – and for the first time in licensing a payment service provider – the apex bank went through a public bid process outlined in its publication of Friday, January 5, 2024, in different national newspapers. At the end of the process, Unified Payments emerged as the most preferred service provider.

Unified Payment Services Limited, also called Unified Payments or UP, is a shared service provider within Nigeria’s financial technology sector owned by a consortium of Nigerian banks. For over 26 years, the firm has provided payment technology to banks and other industry operators. The first and only non-bank entity that is a principal member and licensed acquirer of all of American Express, Mastercard, Visa, UnionPay and Payattitude. Unified Payments facilitates both local and international transactions.

Formerly known as ValuCard Nigeria Plc, Unified Payments led the way to introduce POS payments in Nigeria under its card scheme known as ValuCard which is the first payment card to be issued in Nigeria. The company later transformed into a scheme-neutral and option-neutral service provider enabling transactions under different schemes.

The company has continued to provide leading payment technologies and services, enabling different operators to leverage its capabilities and licenses, enabling prompt and seamless transactions.

Among the shareholders of Unified Payments are First Bank, Access Bank, United Bank for Africa (UBA), Guaranty Trust Bank Plc, Zenith Bank and Fidelity Bank. Other shareholders are Citibank Nigeria Limited, Ecobank of Nigeria Plc, First City Monument Bank Plc, Keystone Bank Ltd, Polaris Bank Ltd, Stanbic IBTC Bank Plc, Sterling Bank Plc and Wema Bank Plc.


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CIBN says Recapitalization will Empower Banks to Lend more to Economy

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Chartered Institute of Bankers of Nigeria, CIBN, has expressed support for the ongoing banking recapitalization exercise saying it will empower banks to lend more to the economy.

CIBN President, Dr. Ken Opara stated this yesterday while speaking at the annual lecture of the institute in Lagos, with the theme “Improving Availability of Credit in the Nigerian Real Economy: The Critical Importance of Liquidity.”

Okpara noted that the volume of credit to the real sector activities namely agriculture, manufacturing and services is low compared to their critical role in driving economic growth.

Consequently, he called for more credit to the real sector, saying, “I   propose that we consider offering more credit to these key sectors and particularly the agriculture sector. It is for this reason that the Recapitalization exercise is a welcome development.

“The recently announced upward review of the Minimum Capital Requirements of Nigeria by the Central Bank of Nigeria would further empower banks to extend more credit to the economy’s productive sectors.”

To address these factors impeding credit to the real sector, Okpara suggested that, “The government needs to improve further the ease of doing business and infrastructural development, such as power, roads, rail networks, etc.

“Setting up industrial centres where these companies can co-habit and share common infrastructure. Harmonize and reduce the various taxes and levies, including locating them in a single hub.

“Banks need to be deliberate in de-risking these companies via Capacity building programmes, and Advisory services.

Specialised Financial Institutions can be created in addition to the Bank of Industry (BOI), especially credit guarantee agencies and risk-sharing institutions, to further facilitate the deepening of credit as practiced in countries such as China which significantly transformed its economy.


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E-Financial

New Report Reveals 20% of Nigerians Use Bitcoin to Transact Daily

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A new report claims that 20 per cent of Nigerians are using Bitcoin to carry out financial transactions every day.

According to the open-source blockchain website, Elastos, the research was compiled from online interviews conducted with 1,407 self-defined ‘tech savvy’ respondents in Brazil, Germany, Nigeria, South Korea, UAE, the UK, and the US.

The interviews were completed by a third party, a registered market research company and completed between 30 March and 04 April ’24.

The report further revealed that 67 per cent of Nigerians would have more trust in Bitcoin to put their life savings than banks and local governments.

The report reads; “The inaugural BIT Index (Bitcoin; Innovation & Trust) – compiled from over 1,400 self-defined ‘tech savvy’ respondents from 7 countries across the globe – sheds light on the actual perception and use of Bitcoin in people’s daily lives, irrespective of its current valuation. Elastos’ BIT Index is part of ongoing research to better track the ‘real world’ use of Bitcoin together with users’ motivations, expectations and barriers around the same.

“In particular, the data reveals the role being played by emerging markets in terms of understanding, usage and confidence around Bitcoin. Nigerian respondents’ levels of usage and trust compare starkly with those expressed from so-called ‘established’ markets such as Germany and the UK and Germany where daily usage levels are just 8% (for German respondents) and (9% for their UK counterparts).

“In terms of the trust – in addition to Nigeria – significant proportions of respondents from Brazil (35 per cent) and the UAE (32 per cent) would have more confidence in Bitcoin-based services to protect their life savings compared to those from markets such as the UK (20 per cent) and Germany (22 per cent).

“When it comes to ensuring the integrity of online transactions, emerging market respondents also revealed their relative confidence in Bitcoin, compared to alternatives. According to the data, 66 per cent of Nigerian respondents and 35 per cent from Brazil have more confidence in Bitcoin-based systems than alternatives such as banks, or national Governments, compared to figures of just 16 per cent (Germany) and 21 per cent (UK) who feel the same.


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