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Stakeholders Call for Technology Driven Agency Banking Approach

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Information and Communications Technology stakeholders have urged central bank of Nigeria (CBN) to make technology the centre piece of agency banking in its financial inclusion programme in order to achieve its mandate.

 

Tunde Ogungbade, managing director, Global Accelerex, told Nigeria CommunicationsWeek at the second quarter of POS Innovation Summit, organized by the company in Lagos, said that cheap and affordable technology would enable financial inclusion agents deliver financial services to the last mile.

 

He noted that adequate technology is the livewire to delivering financial services to people in the hinterland where there is no bank branch or ATM services.

 

Ogungbade added that the cost of building bank branches is too prohibitive in achieving Central Bank of Nigeria’s (CBN) goal of reaching the unbanked at the hinterland.

 

According to him, “the intention of the financial services industry is to reach everyone, but then the cost of building bank branches is prohibitive to achieve that last mile.

 

“We are going to dress this problem using mobile money operators to reach everyone and thereby bridge the gap between the banked and unbanked.

 

“The provision of access to financial services to the underserved and most vulnerable in our society will help them step out of poverty and reduce inequality in the society.”

 

He stated that about 85 % of Africans and Asians are excluded from financial services, noting that this is a problem we must address through cheap and affordable technology.

 

While supporting digitalization of retail payment system in the country as a boost to financial inclusion initiative of the central bank of Nigeria (CBN), Austin Okere, founder, CWG said that in most emerging markets and developing countries, the current formal financial system only reaches a minority of the working-age adult population,

 

Emmanual Agha, managing director, Innovectives LLC, said that digitalization of retail payment will help address the huge cash transactions going on at different market clusters across the country.

 

“There is huge cash transactions going on every day at various market clusters such as Computer Village where over a million transactions happen between 9am and 4pm with only 1 percent of it going through electronically.

 

Victor Olojo, national president, Association of Mobile Money Agents of Nigeria (AMMAN), stress the need to ensure that technologies that are deployed for agent banking are compactable with the environment where it is been deployed.

 

“We have observed that policy formations around financial inclusion for rural areas are done by people that don’t understand behavioural pattern of the rural populace in Nigeria. It has always been Top- bottom approach against Bottom- top approach,” he noted.

 

 

 

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

E-Financial

Banks to Cut Fraud Response Times to Under 30 Minutes

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Banks in the country have agreed to reduce fraud response times to under 30 minutes, a move expected to significantly improve recovery outcomes and limit systemic risk, according to the Central Bank of Nigeria (CBN).

This disclosure was made on Wednesday by Philip Ikeazor, deputy governor, Financial System Stability, at the 2026 Nigeria Electronic Fraud Forum (NeFF) Technical Kick-Off Session held in Lagos.

Represented by Ibrahim Hassan, Ikeazor said fraud mitigation efforts within the banking industry have continued to evolve in response to increasingly sophisticated threat vectors. While legacy forms of fraud such as ATM card cloning have largely been neutralised, newer risks including online fraud, social engineering, SIM-swap abuse, insider compromise and authorised push payment (APP) scams have emerged as major challenges.

According to him, NeFF has played a pivotal role in coordinating timely and industry-wide responses to these emerging risks. These interventions include the introduction of mandatory two-factor authentication, issuance of industry advisories, sustained public awareness campaigns, the establishment of 24/7 bank fraud desks and, more recently, the development of a Standardised APP Scam Framework.

“Importantly, the industry has agreed to reduce fraud response times to under 30 minutes, a decisive step that materially improves recovery outcomes and limits systemic exposure,” Ikeazor said.

He noted that a major enabler of fraud reduction in Nigeria has been the country’s progress in identity management. The introduction of the Bank Verification Number (BVN), alongside its ongoing integration with the National Identification Number (NIN), has significantly constrained impersonation and synthetic identity fraud.

According to him, enhanced identity verification across banking channels, agent networks and high-risk digital platforms is steadily closing loopholes previously exploited by criminals. He added that this development reinforces the importance of identity infrastructure as a foundational control for payment system integrity, with the National Identity Management Commission (NIMC) remaining a key partner in strengthening fraud prevention efforts.

“Equally transformative is the industry’s migration to ISO 20022. Beyond compliance, ISO 20022 provides richer, structured transaction data that enhances traceability, analytics and early fraud detection,” Ikeazor said.

He explained that as banks, payment service providers and financial infrastructure operators complete implementation across real-time gross settlement (RTGS) and instant payment systems, data quality and transparency are expected to improve materially. This, he said, would enable faster investigations, better fraud pattern recognition and more effective cross-border cooperation.

“This alignment with global standards positions Nigeria to confront increasingly sophisticated fraud schemes with modern, data-driven tools,” he added.

Ikeazor further noted that over the past decade, Nigeria’s electronic payments ecosystem has recorded substantial progress in resilience, security and public confidence. Despite rapid expansion across ATM, POS, mobile and interbank payment channels, system uptime, operational stability and fraud controls have improved markedly.

He attributed this progress to early regulatory interventions, industry-wide adoption of EMV standards, stronger cybersecurity frameworks, enhanced consumer protection measures and sustained collaboration through NeFF. As a result, he said Nigeria’s payments system now compares favourably with global peers in cyber-fraud management, despite exponential growth in digital transaction volumes.

Looking ahead to 2026, Ikeazor warned that electronic fraud losses have risen sharply in recent years and must be decisively reversed. He stressed the need for the industry to commit to bold and measurable fraud-reduction targets, supported by clear strategic priorities.

These include full exploitation of ISO 20022 data, universal and real-time identity verification, enhanced round-the-clock fraud monitoring and response, structured liability-sharing and consumer reimbursement frameworks, deeper engagement with payment service providers and telecoms operators, as well as rigorous performance measurement through transparent scorecards.

“What gets measured must be improved,” he said.

In her opening remarks, Rakiya O. Yusuf, director, Payments System Supervision Department and Chairman, Nigeria Electronic Fraud Forum (NeFF), said that over the past decade, NeFF has provided a trusted platform for regulators and industry stakeholders to jointly strengthen the resilience, security and credibility of Nigeria’s payments system.

Yusuf said sustained collaboration among financial institutions, payment service providers, infrastructure operators, identity management agencies, law enforcement and other partners has delivered meaningful progress in fraud mitigation, even as electronic transactions have expanded rapidly under the cashless policy.

She said key milestones achieved include the migration to EMV chip-and-PIN cards, the introduction of two-factor authentication across electronic channels, enhanced consumer protection measures and the institutionalisation of industry-wide fraud information sharing.

According to her, these interventions led to measurable reductions in fraud losses in earlier years and helped preserve public confidence in digital payments during periods of rapid growth. More recently, she added, improvements in identity management, particularly the rollout of the BVN and its integration with the NIN, have significantly reduced impersonation and the use of false identities for fraud, closing long-standing gaps exploited by criminals across both banking and agent networks.

 


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E-Financial

MoMo PSB Expands Cross-Border Transfers Across Africa

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MoMo Payment Service Bank (MoMo PSB), the financial subsidiary of MTN Nigeria, has expanded its cross-border transfer service, extending outbound coverage to additional African markets (including Kenya and South Sudan), while also deepening inbound remittance capabilities from the United Kingdom, United States, Canada, and Europe.

MoMo PSB Expands Cross-Border Transfers Across Africa

MoMo PSB

With the latest expansion, MoMo PSB customers in Nigeria can now send money to a wider network of African countries, including Ghana, Benin Republic, Rwanda, Togo, Cameroon, DR Congo, Congo Brazzaville, The Gambia, Côte d’Ivoire, Liberia, Malawi, Zambia, Sierra Leone, Uganda, and now Kenya and South Sudan.

On the inbound corridor, customers can conveniently receive international transfers directly into their MoMo wallets from senders across the UK, US, Canada, and Europe. This development reinforces MoMo PSB’s growing role in enabling fast, secure, and inclusive cross-border payments for Nigerians at home and in the diaspora.

The enhanced service offering reflects MoMo PSB’s ongoing commitment to advancing financial inclusion by simplifying the process of moving money across borders. Customers benefit from swift transaction processing, competitive exchange rates, secure transfers, and the ease of receiving funds directly into their MoMo wallets, removing many of the delays and frictions traditionally associated with cross-border remittances.

The expansion is driven by strategic partnerships with Brij, Lightway Finance, and Thunes, leveraging their global payments infrastructure to deliver reliable, efficient, and compliant cross-border transfer experiences.

Speaking on the development, Usoro Usoro, Executive Director, Strategy and Stakeholder Management, MoMo PSB, said: “Through our partnerships with Lightway Finance and Thunes, we have strengthened our international payments infrastructure to support both outbound and inbound remittances across key corridors. This expansion reflects our commitment to building secure, scalable, and inclusive financial solutions that meet the evolving needs of our customers.”

By widening both its sending and receiving corridors, MoMo PSB continues to deepen access to financial services and strengthen Nigeria’s connection to the global economy—making international payments more accessible, affordable, and seamless for individuals and businesses alike. For more information, visit www.momo.ng/internationaltransfers.


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E-Financial

FG Shops for N900Bn from Domestic Market with High-Yield Bonds

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Debt Management Office (DMO) has moved to raise N900 billion from the domestic debt market with the offer of three Federal Government of Nigeria (FGN) bonds carrying interest rates of up to 22.6 per cent.

FG Shops for N900Bn from Domestic Market with High-Yield Bonds

The bond offer, which will be sold by auction on January 26, 2026, comprises N300 billion worth of 18.50 per cent FGN February 2031 (7-year) bonds, N400 billion of 19.00 per cent FGN February 2034 (10-year) bonds and N200 billion of 22.60 per cent FGN January 2035 (10-year) bonds.

Settlement is scheduled for January 28, 2026.

According to a notice issued by DMO, the bonds are re-openings of previously issued instruments and are being offered on behalf of the Federal Government in line with the Debt Management Office (Establishment) Act 2003 and the Local Loans (Registered Stock and Securities) Act.

The bonds are priced based on the yield-to-maturity bids submitted by successful investors at the auction, in addition to accrued interest, with interest payments made semi-annually.

The bonds will be redeemed through bullet repayment at maturity.

Units of sale are priced at N1,000 per unit, with a minimum subscription of N50.001 million and multiples of N1,000thereafter, making the offer largely targeted at institutional investors.

The DMO said the bonds qualify as approved securities for trustees under the Trustee Investment Act and are recognised as government securities under the Company Income Tax Act and Personal Income Tax Act, making them tax-exempt for pension funds and other eligible investors.

They are also listed on the Nigerian Exchange Limited and the FMDQ OTC Securities Exchange, and qualify as liquid assets for banks’ liquidity ratio calculations.

“FGN Bonds are backed by the full faith and credit of the Federal Government of Nigeria and are charged upon the general assets of Nigeria,” the notice stated.

Interested investors are advised to channel their applications through authorised Primary Dealer Market Makers, including major commercial and merchant banks across the country.

Market analysts say the high yields attached to the offer reflect current tight liquidity conditions and elevated interest rates, while providing investors with an opportunity to lock in attractive long-term returns from government-backed securities.

The January bond auction forms part of the Federal Government’s domestic borrowing plan to fund budget needs, while offering investors safe, long-term returns and deepening the local debt market.

 


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