E-Financial
Super Agents, Agents Locked in PoS Chargeback Confusion

Super Agents and agents under them in the Central Bank of Nigeria (CBN) financial inclusion initiative are today locked in Point of Sale chargeback issues, which has resulted in some agents going out of business, Nigeria CommunicationsWeek has learnt.
One of the cases involves Innovectives a super- agent in Shared Agent Network Expansion Facilities (SANEF) programme and Ecosystems Hybrid Network, where Innovectives according Ecosystem have under paid her and agents under its channel to a turn of N15 million arising from PoS chargeback between January and July this year.
Fasasi Sarafadeen Atanda, managing director, Ecosystem Hybrid Network, said the issue has lingered for this long because there is no dispute mechanism in settlement issues between providers and agents.
“The issues around PoS chargeback are beyond debit of customers as there is no complaint mechanism in place for financial inclusion services.
“In a formal banking system, there is complaint mechanism where customers are allowed to lodge complaint and tracking number given to them; if such issue were not resolved the customer can escalate it to CBN with the tracking number.
“For Agency banking, which is informal and still financial service the mechanism of formal should not be used in resolving complaints as the scenario are different.
Responding to the claims, Emmanuel Agha, chief executive officer, Innovectives, said that what his company owes Ecosystem is N8.6million of which N2million has been paid.
“The way PoS chargeback is structured, you have to wait for the banks to pay you and this takes a long time for it to be resolved,” he said.
He added that because other agents are involved in the issues his company has started paying Ecosystem without waiting for banks to refund her, noting that the issue of PoS chargeback with agents is not peculiar to his company but an industry issue that needs to be address.
Explaining PoS chargeback and its delay as frustrating for PoS as a payment channel, Tosin Eniolorunda, chief executive officer, TeamApt, said: “chargeback is when a customer buys goods or service at a point of sale terminal and was debited but the PoS did not print receipt showing a successful transaction, because it did not print a receipt, the merchant will refuse to give the customer the goods he requested for, while your account have been debited. In this situation, you will have to go to your own bank which is not the bank of your merchant and file a claim of your money that is called chargeback.
“The problem is resolved today by your bank logging it against the merchant and the merchant bank needs to investigate if that claim is correct or not, if it is true he did not give the customer the value, he will attest to the bank that it is true and for his bank to return the money to the customer. If it is not true the bank will request for evidence that the merchant actually gave the customer the value.
“The evidence that is accepted today in the industry is a paper receipt. That paper that was printed from the PoS, you need to go and get it, scan it and attest to the bank you gave that customer his value for the money not to be refunded.
“Imagine a very larger merchant that prints a lot of receipts you need to be storing PoS receipts and that receipt fads away with time.
“This challenge is why merchants are crying about chargebacks because they cannot respond appropriately and have only three days to do that before they will be charged. The way to solve it is to prevent the merchants from needing to present receipt which is through e-journal,” he explained.
Electronic journal is ability of PoS to keep an evidence of all its transactions, when it keeps all those evidences; it sends them to a remote server at the bank of the merchant.
“POS has the capacity to do electronic journal. A regulatory push for PTSPs to implement e-journal will go a long way to addressing this problem. If regulator mandates that operators should implement e-journal in the next two months it will be done”.
E-Financial
IMF Fears AI-Powered Cyberattack Could Spark Global Financial Crisis

International Monetary Fund (IMF) has warned that artificial intelligence (AI) is significantly increasing the danger of cyberattacks on the global financial system.

Pic credit… saturnpartners
According to a blog post from the IMF, these AI-driven threats could turn isolated security breaches into severe economic disruptions, potentially freezing payments, shaking markets, and undermining public trust in banks worldwide.
In its analysis, the fund highlighted a specific example involving the controlled release of an advanced AI model called Claude Mythos Preview by Anthropic.
The IMF noted that this model demonstrated the ability to identify and exploit weaknesses in all major operating systems and web browsers, even when used by individuals without specialized expertise.
The IMF cautioned that AI could heighten risk concentration within the financial system.
A single exploited vulnerability might cascade across numerous institutions simultaneously due to heavy reliance on a limited number of cloud providers, software platforms, and AI models.
Such events could escalate from operational issues to macro-financial shocks, triggering confidence crises, liquidity problems, and fire-sale dynamics in markets. The organization also acknowledged that AI forms part of the solution.
As attackers operate at machine speed, financial institutions are deploying their own AI-assisted tools for threat detection, fraud prevention, and faster incident response.
The IMF highlighted a geopolitical dimension to the threat, noting that cyber risk crosses national borders and that inconsistent oversight among countries could weaken the globally interconnected financial system.
Emerging economies, often with limited resources, may face disproportionate exposure.
The fund urged policymakers to treat cybersecurity as a core financial stability concern rather than a technical or operational matter.
It called for prioritization of resilience standards, systemic supervision, and international coordination to contain breaches before they spread.
E-Financial
MasterCard, BMONI Partner to Improve Digital Payments

MasterCard and BMONI, an artificial intelligence-powered financial platform, are working to launch a new generation of virtual and physical payment cards that will enable Nigerian customers to conduct fluid local and worldwide transactions.

According to the partners earlier this week, the solution is powered by MasterCard’s global payment network, enabling users to instantly create multiple Naira and US dollar-denominated virtual and physical cards that are globally accepted and ready for use, with card management handled entirely within the BMONI app.
The collaboration is one of the first locally issued international card programmes in the West African country, made possible by MasterCard’s new card issuance models, which aim to promote digital payments uptake among fintech companies in the sector, the two companies said.
With Nigeria’s e-commerce market projected to exceed $26 billion by 2030, the demand for globally accepted, instantly issued digital payment solutions continues to grow.
BMONI’s card offering, built on MasterCard’s network, responds to this shift by enabling users to operate more seamlessly across currencies and everyday spending, noted Mastercard.
Dr Folasade Femi-Lawal, country manager for West Africa, MasterCard, said: “Nigeria’s digital economy is growing rapidly; consumers need payment solutions that keep pace.
“Our collaboration with BMONI brings together Mastercard’s global network with an innovative platform like BMONI to deliver real value to consumers: instant card access, multi-currency flexibility, and seamless transactions across borders.”
Ashwin Ravichandran, head of product, BMONI, added: “At BMONI, our focus has always been simple, which is to remove the friction between people and their money. This collaboration with Mastercard allows us to deliver global access and a level of control that simply has not existed before.”
E-Financial
Fidelity Bank Provides Critical Funding Support to Abuja Special Needs Orphanage

Fidelity Bank Plc, leading financial institution, through the Fidelity Helping Hands Programme (FHHP), has funded critical support for the JKS Special Needs Academy in Abuja to ensure continued shelter and care for vulnerable children.

Fidelity Bank
The intervention was facilitated by a group of the bank’s newly recruited employees known as Team Valorem, as part of their induction activities. Through the FHHP, employees are empowered to actively contribute to social development by dedicating their time, resources and skills to impactful projects.
Projects executed under the initiative are employee-driven, with teams encouraged to identify causes, contribute fifty percent of the project funding, while the bank matches the contribution.
Speaking during the outreach, Divisional Head, Brand and Communications Division, Fidelity Bank Plc, Dr Meksley Nwagboh, highlighted that the initiative aligns with the Bank’s CSR pillars focused on health & social welfare, and youth empowerment.
“This intervention reflects our belief that building a better society is a shared responsibility. Through the Fidelity Helping Hands Programme, we empower our employees to actively contribute to meaningful social causes.
“The funding provided will secure the orphanage’s accommodation for an additional year, ensuring a stable and safe environment for the children. This support guarantees that these children continue to have a place they can call home,” Nwagboh remarked.
He also commended caregivers at the facility for their dedication and called for increased focus on empowerment and skill development for children with special needs.
“Beyond providing basic needs, we must provide these children with opportunities to develop skills and become self-reliant. Everyone, regardless of their physical or socio-economic status, has a role to play in the society,” he said.
In her response, Director of JKS Special Needs Academy, Mrs. Nifemi Ajileye, expressed deep appreciation to Fidelity Bank and its staff for the timely intervention.
“We are truly grateful to Fidelity Bank for this support. It will significantly improve the welfare of the children under our care and help us sustain our operations,” she said.
Ajileye highlighted the high cost of caring for children with disabilities, stating that, “Many of the children require continuous medical attention and therapy, which are quite expensive. Support like this helps us bridge critical gaps and continue delivering quality care.
This support from Fidelity Bank is timely and it means the world to us and to these children. It will help us continue our work and secure a better future for them,” she added, while calling for sustained support from other organisations.
As an institution with a heart for people, Fidelity Bank continues to demonstrate its commitment to social responsibility by driving inclusive growth and social impact through initiatives that empower communities and improve lives across Nigeria.
Ranked among the best banks in Nigeria, Fidelity Bank Plc is a full-fledged Commercial Deposit Money Bank serving over 10 million customers through digital banking channels, its 255 business offices in Nigeria and United Kingdom subsidiary, FidBank UK.
The Bank is a recipient of multiple local and international Awards, including the 2024 Excellence in Digital Transformation & MSME Banking Award by BusinessDay Banks and Financial Institutions (BAFI) Awards; the 2024 Most Innovative Mobile Banking Application award for its Fidelity Mobile App by Global Business Outlook, and the 2024 Most Innovative Investment Banking Service Provider award by Global Brands Magazine. Additionally, the Bank was recognized as the Best Bank for SMEs in Nigeria by the Euromoney Awards for Excellence and as the Export Financing Bank of the Year by the BusinessDay Banks and Financial Institutions (BAFI) Awards.
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