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Super Agents, Agents Locked in PoS Chargeback Confusion

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Super Agents and agents under them in the Central Bank of Nigeria (CBN) financial inclusion initiative are today locked in Point of Sale chargeback issues, which has resulted in some agents going out of business, Nigeria CommunicationsWeek has learnt.

One of the cases involves Innovectives a super- agent in Shared Agent Network Expansion Facilities (SANEF) programme and Ecosystems Hybrid Network, where Innovectives according Ecosystem have under paid her and agents under its channel to a turn of N15 million arising from PoS chargeback between January and July this year.

Fasasi Sarafadeen Atanda, managing director, Ecosystem Hybrid Network, said the issue has lingered for this long because there is no dispute mechanism in settlement issues between providers and agents.

“The issues around PoS chargeback are beyond debit of customers as there is no complaint mechanism in place for financial inclusion services.

“In a formal banking system, there is complaint mechanism where customers are allowed to lodge complaint and tracking number given to them; if such issue were not resolved the customer can escalate it to CBN with the tracking number.

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“For Agency banking, which is informal and still financial service the mechanism of formal should not be used in resolving complaints as the scenario are different.

Responding to the claims, Emmanuel Agha, chief executive officer, Innovectives, said that what his company owes Ecosystem is N8.6million of which N2million has been paid.

“The way PoS chargeback is structured, you have to wait for the banks to pay you and this takes a long time for it to be resolved,” he said.

He added that because other agents are involved in the issues his company has started paying Ecosystem without waiting for banks to refund her, noting that the issue of PoS chargeback with agents is not peculiar to his company but an industry issue that needs to be address.

Explaining PoS chargeback and its delay as frustrating for PoS as a payment channel, Tosin Eniolorunda, chief executive officer, TeamApt, said: “chargeback is when a customer buys goods or service at a point of sale terminal and was debited but the PoS did not print receipt showing a successful transaction, because it did not print a receipt, the merchant will refuse to give the customer the goods he requested for, while your account have been debited. In this situation, you will have to go to your own bank which is not the bank of your merchant and file a claim of your money that is called chargeback.

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“The problem is resolved today by your bank logging it against the merchant and the merchant bank needs to investigate if that claim is correct or not, if it is true he did not give the customer the value, he will attest to the bank that it is true and for his bank to return the money to the customer. If it is not true the bank will request for evidence that the merchant actually gave the customer the value.

“The evidence that is accepted today in the industry is a paper receipt. That paper that was printed from the PoS, you need to go and get it, scan it and attest to the bank you gave that customer his value for the money not to be refunded.

“Imagine a very larger merchant that prints a lot of receipts you need to be storing PoS receipts and that receipt fads away with time.

“This challenge is why merchants are crying about chargebacks because they cannot respond appropriately and have only three days to do that before they will be charged. The way to solve it is to prevent the merchants from needing to present receipt which is through e-journal,” he explained.

Electronic journal is ability of PoS to keep an evidence of all its transactions, when it keeps all those evidences; it sends them to a remote server at the bank of the merchant.

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“POS has the capacity to do electronic journal. A regulatory push for PTSPs to implement e-journal will go a long way to addressing this problem. If regulator mandates that operators should implement e-journal in the next two months it will be done”.

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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

E-Financial

SEC Unveils Probate/Unclaimed Monies Clinic to Help Families Recover Inherited Investments

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Securities and Exchange Commission (SEC) has intensified efforts to reduce unclaimed funds and other dormant investment assets by launching a Probate/Unclaimed Monies Awareness and Investor Clinic aimed at helping beneficiaries recover inherited investments and strengthening investor protection in Nigeria’s capital market.

SEC Unveils Probate/Unclaimed Monies Clinic to Help Families Recover Inherited Investments

Speaking at the opening of the clinic in Abuja organised by the Commission in partnership with Meristem on Thursday, Dr. Emomotimi Agama, director-general, SEC, said the initiative was designed to bridge the gap between investors’ legal entitlements and their ability to access inherited assets.

He noted that many Nigerian families face prolonged delays in accessing shares, dividends and other investments after the death of loved ones because they are unfamiliar with probate procedures, documentation requirements and registrar processes.

“For many Nigerian families, the death of a loved one who held shares, dividends, or other investments marks the beginning of a long and often confusing journey,” Agama said.

Describing unclaimed funds and dormant assets as a persistent challenge, he said they represent “real money that belongs to real families, sitting idle, disconnected from the people it was meant to serve.”

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According to him, the Commission is committed to closing the gap through policy initiatives and direct engagement with investors.

He explained that the clinic brought together the Federal Ministry of Justice, the Probate Registry, the National Population Commission and capital market registrars to provide practical guidance on probate procedures, required documentation and the recovery of inherited investments.

“Today is not simply an awareness session. It is a working clinic, designed to equip you with practical knowledge: how probate works, how to obtain the right documentation, and how to recover what is rightfully yours,” he said.

Agama stressed that SEC’s mandate to protect investors extends beyond the lifetime of shareholders.

“This Commission exists to protect your rights in the capital market, and that protection does not end when a shareholder passes on. It extends to ensuring their beneficiaries can access what is due to them without unnecessary hardship,” he added.

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Also speaking, Ms. Nkechinyelu Okoye, acting chief executive officer, Meristem Registrars and Probate Services Limited,  identified lack of awareness and poor estate planning as key reasons billions of naira in financial assets remain unclaimed.

“There are three categories of beneficiaries that we encounter quite often. The first are those who think only land, houses and other physical assets can be transferred legally from deceased loved ones. They do not realise that financial assets such as shares, fixed income investments and even money in savings apps also form part of an estate,” she said.

Okoye said another group consists of beneficiaries who are unaware their deceased relatives owned financial assets, while a third group knows the investments exist but does not understand the claims process or required documentation.

“I dare add a fourth category. These are investors who do not provide or update their KYC documents and, as a result, when they pass on, their loved ones have no idea they have investments to claim,” she said.

According to her, these factors have contributed to the rising volume of unclaimed dividends, dormant accounts and other abandoned financial assets.

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“All of these categories contribute to the several unclaimed assets lying all around. Ultimately, financial resources that could have been beneficial to these beneficiaries remain inaccessible,” she said.

She described the investor clinic as more than an awareness programme, saying it would provide practical support to investors, beneficiaries, executors and administrators.

“Our goal is to empower investors, beneficiaries, executors, administrators and the general public with the knowledge they need to navigate probate and estate administration with greater confidence,” Okoye said.

She also urged investors to prepare valid wills, maintain accurate shareholder records and regularly update their Know Your Customer (KYC) information to make it easier for beneficiaries to access inherited investments.

“We want investors to appreciate the importance of preparing a valid Will, maintaining accurate shareholder records and ensuring that their affairs are properly organised. Taking these simple steps today can save families considerable stress and delay in the future,” she added.

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The SEC said the clinic forms part of its broader investor protection strategy and provides participants with direct access to experts on tracing investments, verifying shareholder records, resolving probate-related issues and recovering unclaimed capital market assets.

 

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We have Multiple Layers of Protection for 281m Accounts in Nigeria – NDIC

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Nigeria Deposit Insurance Corporation (NDIC) has reassured on the multiple layers of protection for the Nigerian banking industry with more than 98 per cent of depositors and 281 million accounts insured by the corporation.

We have Multiple Layers of Protection for 281m Accounts in Nigeria - NDIC

Thompson Sunday, managing director, NDIC, gave the assurance in Lagos at the retreat for members of the House Of Representatives Committee on Insurance and Actuarial Matters.

He said that striking the right balance between innovation, consumer protection, and financial stability remains a key policy imperative.

The theme of the retreat was “Strengthening the Financial Safety Net in an Era of Banking Sector Recapitalisation and Fintech Innovation”.

He said the increasing digitisation of financial services has heightened exposure to cyber threats, fraud, data breaches, and operational risks.

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He said that with banks’ adoption of emerging technologies, regulators and safety-net participants must remain proactive in identifying and mitigating these risks while encouraging innovation.

Sunday also highlighted the rapid growth of financial technology (fintech) which has revolutionised the way financial services are delivered.

He said: “Digital banking platforms, mobile money services, payment solution providers, and other fintech innovations have expanded access to financial services and accelerated progress toward financial inclusion. Millions of previously unbanked and underserved Nigerians now have access to formal financial services through digital channels”.

He said that as the banking industry adjusts to higher capital requirements and technological innovations reshape financial service delivery, adding that its imperativefor banks to reinforce rules that safeguard financial stability and protect depositors’ funds.

According to him, a strong and well-coordinated financial safety net system is necessary for maintaining stability and resilience in any modern financial system.

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“It promotes public confidence, protects depositors, supports orderly resolution of distressed financial institutions, and    helps prevent systemic crises. At a time when Nigeria is pursuing ambitious economic growth objectives, including the goal of attaining a one trillion-dollar economy in 2030, a robust and credible financial safety net is essential to maintaining depositors’ and investors’ confidence and enhancing financial system resilience,” Sunday said.

He said the recently concluded banking sector recapitalisation programme represents a significant milestone in strengthening the capacity of Nigerian banks to support economic development.

“Well-capitalised banks are better positioned to absorb shocks, finance large-scale investments, support enterprise growth, and withstand periods of economic uncertainty. However, while recapitalisation enhances the resilience of financial institutions, it must be complemented by effective regulation, sound governance practices, strong risk management frameworks and good compliance culture, all attribute of a reliable financial safety net,” Sunday said.

He said the stability of the financial system depends largely on the trust that depositors and investors place in financial institutions.

He said: “History has shown that where confidence is low, distress can spread rapidly, threatening the stability of, not only the financial system but the wider economy. It is, therefore, essential that institutions responsible for financial stability continue to strengthen measures that preserve and enhance public trust.

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Also speaking, opening remarks, Ahmadu Usman Jaha, chairman, House Committee on Insurance and Actuarial Matters, said financial systems across the globe are being reshaped by rapid technological advancement, digital financial services, artificial intelligence, cybersecurity risks, and changing customer expectations.

He said Nigeria is undertaking one of the most significant banking recapitalisation exercises in its recent history, requiring banks to strengthen their capital base while remaining innovative, resilient and competitive.

“These developments present enormous opportunities for economic growth, financial inclusion and innovation. However, they also introduce new categories of systemic risks that require stronger institutions, modern regulatory frameworks, and robust financial safety nets capable of maintaining public confidence under all circumstances,” he said.

He explained that Nigeria’s banking industry continues to occupy a central position in our economy with banking sector assets running into several trillions of naira and serving tens of million of depositors across conventional banking channels and rapidly expanding digita platforms.

“Equally important is the rapid expansion of financial technology. While fintech innovation has significantly increased financial inclusion and payment efficiency, it also raises complex issues relating to cyber resilience, operational risk, consumer protection, digital fraud, and the scope of deposit insurance coverage. These are issues that require continuous legislative attention and collaborative policy responses,” he stated.

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Digital Assets Coalition Berates NRS Over Inconsistent Stamp Duty on Digital Assets

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Nigeria’s $92 billion virtual asset market, built overwhelmingly by young Nigerians and now the largest in Sub-Saharan Africa, risks being driven offshore by the new Guidelines on the Taxation of Virtual Assets, the Digital Assets Coalition warned, as it published its formal position paper on the framework, which came into force on 3 August 2026.

The Coalition, the industry alliance representing digital-asset participants and operators in Nigeria, opens the paper, titled “Tax the Profit, Not the Movement of Money”, with an unambiguous statement of support for taxation. It backs taxing real gains, registering platforms, verifying customers, and requiring full transaction reporting, in line with the standards of the United Kingdom, South Africa, and Brazil.

The Coalition objects to the charges on the gross movement of money rather than on any profit earned. The first is a 1.5% stamp duty on every conversion between naira and digital assets, never refunded and charged whether a person gains or loses. The second is a 1% withholding deducted from the entire value of every sale, even where the seller made a loss. A third concern is the requirement to remit taxes in tokens, which is inconsistent with the Nigeria Tax Administration Act, 2025, whose Section 39 mandates payment in currency.

Obinna Iwuno, spokesperson of the Digital Assets Coalition, while presenting the position of the Coalition at a press conference in Lagos yesterday said: “We support the taxation of virtual assets without qualification,” said “Our concern is with a design choice that taxes the movement of money itself. This charge falls on a remittance to a student abroad, on a freelancer converting earnings already taxed as income, and on a trader in a year they lost money. That is not a tax on profit. It is a toll on participation.”

The burden falls hardest on the young Nigerians who built the market as working infrastructure for global earnings, family remittances, and savings that survive Naira volatility. Because young users transact small and often, the levies compound fastest against their pattern of use.

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They bite even below the ₦10 million threshold the Nigeria Tax Act itself exempts and within the ₦800,000 income band taxed at zero, while filing burdens can exceed a student’s entire earnings. “The framework is anti-youth in effect, even if not in intent,” Iwuno said. “You cannot tax your way into the future by taxing the people building it.”

Every comparable country has reversed course. India’s 1% transaction withholding saw regulated exchanges lose 81% of volume within four months, with over 90% of trading moving offshore within a year, according to the Esya Centre. Kenya repealed its 3% transaction tax in 2025, and Turkey withdrew a similar levy in 2026.

The Coalition calls on the Nigeria Revenue Service to defer commencement and consult publicly, to tax real gains rather than movement, to collect taxes in Naira, to protect small earners with a de minimis exemption, to retain registration and reporting in full, and to confirm that tax rates are set only by the National Assembly.

“This is not a fight against taxation. It is a request for a design that works for citizens and the Revenue Service alike,” Iwuno added. “The Coalition stands ready to help make a workable framework succeed.”

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