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Ericsson, MTN Partner to Improve CX Across Africa

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MTN has implemented the Ericsson Customer Experience Programme (ECEP), in an effort to transform from a traditional operator into a modern, digital business.

Rolled out across eight networks, including Guinea Bissau, Liberia, Ghana, Benin, Nigeria, Cameroon, Rwanda and SA, the aim is to hone in on client needs and gain a 360-degree view of the customer experience.

Chatting to the media at AfricaCom 2019 about the findings of the Ericsson Mobility Report, Ericsson VP for MEA, Nicolas Blixell, and Navi Naidoo, MTN executive for network planning and design, discussed a special release of the report, which is focused on Ericsson’s partnership with MTN.

This paper highlights the impact of MTN’s ECEP efforts in two specific countries – Rwanda and Ghana.

“If you want to improve customer experience, you need to improve your networks. This is exactly what we set out to do,” explained Naidoo.

According to Naidoo, boosting network performance entailed activating new network features, expanding coverage and relooking site rollout strategies.

The results speak for themselves: from Q2 2018 to Q2 2019, MTN’s market share in Rwanda rose from 11% to 54%, its subscriber base grew by 23% and its revenue increased by 27%.

In Ghana, MTN’s voice and data revenue increased by 13% and 26% respectively. Beyond revenue and subscriber numbers, MTN also saw massive increases in its net promoter score (NPS), which gauges the loyalty of a firm’s customer relationships.

In Rwanda, its NPS rose from two in the first quarter of 2018 to 18 in the same period of 2019. Ghana’s increase wasn’t as dramatic – rising from eight in 2018 to 16 in 2019.

“If anything, these numbers illustrate how you can leapfrog your competitors if you have a high-performing network,” said Naidoo.

Ericsson also used the AfricaCom media briefing to present the findings of its first Technology for Good Impact Report, which details the positive social impact enabled by the company and its partners.

Guided by the Sustainable Development Goals, the report highlights the dynamic role the ICT sector has in enabling sustainable developments in Africa, explained Fida Kibbi, VP and head of marketing, communications and sustainability and corporate responsibility at Ericsson MEA.

Some of the case studies highlighted in this report include Ericsson’s Mobile Financial Services platform, which provides easy-to-use, secure, next-generation mobile financial services to 13 African countries.

Another is the brand’s Digital Lab programme. This initiative focuses on guiding older children through their first encounters with the world of programming and new technologies. It kicked off in SA this year.

According to Kibbi, the efforts highlighted in the report align with Ericsson’s sustainability and corporate social responsibility strategy, which aims to promote responsible business, boost climate/environment action and aid efforts towards delivering Internet for all.

To download the full Technology for Good Impact Report, click here. The special release of the Ericsson Mobility Report can be accessed here.


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Legend Internet Reports Losses despite N505m Revenue

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Legend Internet Plc has reported a loss for the six months ended January 31, 2026, as rising operating costs and finance charges weighed on earnings, according to its latest management financial statements filed on the NGX platform.

Legend Internet Reports Losses despite N505m Revenue

The company posted revenue of N505.36 million for the period, down from N622.64 million recorded in the corresponding period of 2025, reflecting a contraction in topline performance.

Despite generating a gross profit of N322.99 million, Legend Internet’s profitability was eroded by elevated administrative expenses, which surged significantly to N457.62 million from N166.78 million in the prior year.

This drove the company to an operating loss of N134.63 million, compared to an operating profit of N244.55 million a year earlier.

Finance costs further pressured the bottom line, rising to N64.71 million, while interest income provided only a limited offset.

Consequently, the company recorded a loss after tax of N99.34 million, a sharp reversal from the N239.85 million profit posted in the same period of 2025.

Earnings per share also declined into negative territory, closing at a loss of 11 kobo compared with earnings of 12 kobo in the prior period.

A review of the company’s financial position showed total assets increased to N3.45 billion as of January 2026, up from N3.21 billion in July 2025, driven largely by growth in cash and cash equivalents and receivables.

However, shareholders’ funds weakened to N2.55 billion from N2.80 billion, reflecting the impact of the reported loss and dividend payments.

Cash flow analysis indicates that net cash used in operating activities stood at N237.48 million, highlighting liquidity pressure in the core business.

This was partially offset by financing inflows, including loans, which helped lift cash balances during the period.

Further breakdown showed personnel costs rose markedly to N153.50 million, underscoring increased staff-related expenses, while depreciation and amortisation charges remained significant due to ongoing investments in network infrastructure.

The results underlined the pressure on smaller telecom and internet service providers navigating high operating costs, currency volatility, and infrastructure demands within Nigeria’s competitive digital services market.

 

 

 

 

 


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Airtel Africa Records Strong Market Gains, Strengthening Investor Trust

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Airtel Africa has emerged as the standout large-cap performer on the Nigerian Exchange (NGX), recording a 10 per cent gain in a single trading week and reinforcing its position as one of Africa’s most resilient and valuable telecommunications companies.

The telecoms giant closed the week at ₦3,655.70 per share, up from ₦3,323.40, making it one of the strongest contributors to market performance during a period characterised by selective investor activity and sector rotation.

The strong performance reflects growing investor confidence in Airtel Africa’s business fundamentals, diversified revenue streams, and long-term growth strategy. Analysts note that the company continues to attract attention from investors seeking stable, high-quality stocks capable of delivering sustainable value despite ongoing macroeconomic uncertainties.

Unlike many of the week’s gainers, whose performance was largely driven by speculative trading and short-term market positioning, Airtel Africa’s rise was underpinned by confidence in its operational strength and strategic importance within the telecommunications sector.

Market watchers have identified Airtel Africa as a preferred investment destination due to its strong earnings profile, extensive regional footprint, and exposure to foreign currency-linked revenue streams. These factors have helped position the company as a key stabiliser within the NGX, particularly at a time when investors are increasingly selective in deploying capital.

The company’s performance also highlights the growing importance of telecommunications firms in driving economic growth and digital transformation across Africa. Through continued investments in network expansion, digital services, enterprise solutions, and financial inclusion initiatives, Airtel Africa remains at the forefront of enabling connectivity and economic opportunity for millions of people across the continent.

Beyond its stock market performance, Airtel Africa continues to strengthen its position through investments in digital infrastructure, mobile financial services, and technology-driven solutions that support businesses, governments, and communities. These initiatives have become increasingly important as demand for connectivity and digital services continues to accelerate across Africa.

Airtel Africa’s latest performance underscores confidence in the company’s long-term prospects and its ability to create sustainable value for shareholders. The milestone also reflects the market’s recognition of Airtel Africa’s role in shaping Africa’s digital future through innovation, connectivity, and inclusive growth.

With telecommunications remaining a critical enabler of economic development, Airtel Africa’s strong showing on the NGX serves as another indicator of the company’s continued momentum and leadership within the sector.


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AVEVA Brings AI, Digital Twin Revolution to Nigeria’s Industrial Sector

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AVEVA, a global leader in industrial software, will host the first edition of AVEVA Day Nigeria, on 11 June 2026 at the EKO Hotel, Victoria Island, Lagos.

AVEVA Brings AI, Digital Twin Revolution to Nigeria’s Industrial Sector

AVEVA

Built around the theme, “Driving the Transformation: Leveraging Digital Technologies and AI to Achieve Operational Excellence, Increase Efficiency and Reduce Emissions,” the one-day event will bring together industry leaders to discuss how AI, Digital Twin, and cloud-native industrial platforms are transforming the design, construction, and operation of assets.

The event will host AVEVA leadership, technical experts, customers, ecosystem partners, EPCs, and decision-makers from across Nigeria’s energy and process industries.

Nigeria’s industrial sector is entering a new phase with operators under pressure to improve operational reliability, cut emissions, and unlock gas monetisation opportunities cost-effectively. Digital technologies have emerged as a key enabler of this balancing act.

The International Energy Agency’s Africa Energy Outlook highlights the growing role of AI and digital tools in balancing Africa’s energy ambitions with its sustainability goals. At the same time, initiatives such as the African Union’s Digital Transformation Strategy for Africa (2020–2030) and Nigeria’s National Digital Economy Policy and Strategy are helping create the foundation for wider adoption.

Khaled Salah, Vice President – Africa, AVEVA, said: “Nigeria’s industrial economy is one of the most dynamic industrial markets in the EMEA region. As industries navigate growing demands around efficiency, sustainability, and resilience, technologies such as digital twin, industrial AI, and connected ecosystems are becoming central to transformation strategies. Through AVEVA Day Nigeria, we want to bring our global expertise closer to local industry leaders and demonstrate how the convergence of AI and industrial software can help local enterprises compete, and lead, on the world stage.”

Hanno Van Niekerk, Market Leader – Sub Saharan Africa, AVEVA said: “Nigeria has the scale, resources, and industrial ambition to become one of the leading energy and industrial hubs in the region. With continued investments in power infrastructure, and industrial development, the country is well positioned to drive long-term economic growth and strengthen energy access across Africa. At AVEVA, we are proud to support this journey by helping organisations leverage digital innovation to enhance operational performance, accelerate transformation, and advance sustainability goals.”

The event will begin with a welcome note from Khaled Salah, followed by a keynote from Gaurav Panpaliya, Enterprise Architect, AVEVA, on how AI-enabled Digital Twins are guiding industries towards autonomous, sustainable operations, supported by examples from global energy companies.  

It will also feature interactive round table discussions hosted by Gururaj Purohit, structured around three focus tracks – Design & Build track, that will engage EPCs, capital project teams, and engineering companies, the Operate & Optimise track covering enterprise visualisation, process optimisation, asset reliability, AI/ML-based predictive analytics, and Predictive Asset Optimisation (PAO) and the IT/OT and Data Management track, focusing on the CONNECT industrial intelligence platform and how it underpins next-generation industrial operations.

Attendees will get a chance to explore the full scope of AVEVA’s industrial intelligence capabilities through a series of focused technical and industry sessions along with dedicated customer and partner presentation slots throughout the day.


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