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The Rise of Nigeria’s Invisible Bank

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By David Idoru

In a world of digital banking and with innovation and technology positioning itself as the future of payments, there are several opportunities for organisations to solve some of the world’s biggest challenges and enhance large scale productivity.

Digital banking in Nigeria has evolved significantly and has become an important part of our daily activities, driving e-commerce, utilities and effective everyday solutions.

On innovation around digital banking, it is common perception that this solution is the brainchild of Fintech firms, generally because while traditional banks in Nigeria stood and watched from the sidelines, Fintech firms (most of which are strictly neobanks) began to swiftly launch investments and savings products that appealed to everyone.

What the traditional banks began to learn from this is that individuals are constantly looking for the most convenient ways to carry out transactions and will eliminate the time spent in physical banks if they have the power to do so.

Once this existing gap was identified, traditional banks became challenged to penetrate the digital banking space tailored to the needs of the everyday consumer and also as a means to encourage the financial inclusion mandate from the CBN.

When we looked at the recent  NIBSS report, total number of bank accounts as at September 2019 was 123.9 Million; with total number of active accounts at 74.7 Million, and total number of active bank customers (individuals) at 69.0 Million.

The importance of quick access to finance cannot be undervalued and with financial exclusion still, a barrier in Nigeria – only a digital innovation in banking can influence growth in the sector.

While the obvious financial inclusion challenge is something we are keen to addressing, we ask ourselves, is this a problem that digital banking and innovation can solve? Yes, it certainly is. To buttress this, a report demonstrated that 59% of Nigerian customers prefer digital methods of banking, with only about 15% still fixed on the traditional form.

In the payments ecosystem, we decided at Standard Chartered Bank that it was important to drive this digital innovation with a completely virtual type of retail banking that is both efficient and convenient. In December of 2019, we launched Nigeria’s first digital bank to address everyday payment problems without the need for customers to walk into a physical bank.

Unlike other neobanks, our digital bank communicates an ‘unstoppable and banking everywhere’ message to customers and for the first time, Nigerians are experiencing a branchless, digital bank that offers savings accounts, current accounts, fixed deposits (with the option of joint accounts) along with Lending and Wealth Management solutions and a client onboarding process that takes only 10 minutes.

These kind of innovation is possible due to the level of investments we have made to ensure that it delivers digital banking comparable to none. In the last 3-5 years, Standard Chartered has invested over USD3 billion in technology.

We have also taken a ‘Capturing the Digital Initiative’ approach that ensures that about 70% of the most common service requests can be handled by our digital bank with distinct benefits such as  a zero charge on all interbank transactions, zero charges on SMS notifications and free delivery of cards to customers regardless of location.

For us, our sense and definition of a digital bank would resonate more with one that serves its clients without them ever needing to come to the branch if they don’t want to, not even to open an account –  It means giving people the choice to do everything digitally from their mobile phones.

The future of banking is moving towards outstanding customer satisfaction as customers would now begin to perceive financial institutions as no longer ‘places where people go to Bank’ but as ‘organsations customers choose for financial transactions’.

This would automatically mean that people will have more choices and banking will be more convenient. In this regard, digitalization will no longer be seen as a destination but as the path to the superior client experience.

While most banks might feel threatened by Fintech who wants a piece of the pie, it is also important that banks realize that collaboration will push the industry further. A good number of Fintechs come with a great source of talent, ideas and new technologies that banks as stand-alone may not possess in good capacity.

As a result of this, Standard Chartered looks to move the digital banking forward by leveraging collaborations with Fintech firms in the coming years. We all must sit up and embrace the digital banking which in it lies the true satisfaction of the customer.

David Idoru is the Head of Retail Banking, Standard Chartered Bank Nigeria.


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E-Financial

Banks to Cut Fraud Response Times to Under 30 Minutes

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Banks in the country have agreed to reduce fraud response times to under 30 minutes, a move expected to significantly improve recovery outcomes and limit systemic risk, according to the Central Bank of Nigeria (CBN).

This disclosure was made on Wednesday by Philip Ikeazor, deputy governor, Financial System Stability, at the 2026 Nigeria Electronic Fraud Forum (NeFF) Technical Kick-Off Session held in Lagos.

Represented by Ibrahim Hassan, Ikeazor said fraud mitigation efforts within the banking industry have continued to evolve in response to increasingly sophisticated threat vectors. While legacy forms of fraud such as ATM card cloning have largely been neutralised, newer risks including online fraud, social engineering, SIM-swap abuse, insider compromise and authorised push payment (APP) scams have emerged as major challenges.

According to him, NeFF has played a pivotal role in coordinating timely and industry-wide responses to these emerging risks. These interventions include the introduction of mandatory two-factor authentication, issuance of industry advisories, sustained public awareness campaigns, the establishment of 24/7 bank fraud desks and, more recently, the development of a Standardised APP Scam Framework.

“Importantly, the industry has agreed to reduce fraud response times to under 30 minutes, a decisive step that materially improves recovery outcomes and limits systemic exposure,” Ikeazor said.

He noted that a major enabler of fraud reduction in Nigeria has been the country’s progress in identity management. The introduction of the Bank Verification Number (BVN), alongside its ongoing integration with the National Identification Number (NIN), has significantly constrained impersonation and synthetic identity fraud.

According to him, enhanced identity verification across banking channels, agent networks and high-risk digital platforms is steadily closing loopholes previously exploited by criminals. He added that this development reinforces the importance of identity infrastructure as a foundational control for payment system integrity, with the National Identity Management Commission (NIMC) remaining a key partner in strengthening fraud prevention efforts.

“Equally transformative is the industry’s migration to ISO 20022. Beyond compliance, ISO 20022 provides richer, structured transaction data that enhances traceability, analytics and early fraud detection,” Ikeazor said.

He explained that as banks, payment service providers and financial infrastructure operators complete implementation across real-time gross settlement (RTGS) and instant payment systems, data quality and transparency are expected to improve materially. This, he said, would enable faster investigations, better fraud pattern recognition and more effective cross-border cooperation.

“This alignment with global standards positions Nigeria to confront increasingly sophisticated fraud schemes with modern, data-driven tools,” he added.

Ikeazor further noted that over the past decade, Nigeria’s electronic payments ecosystem has recorded substantial progress in resilience, security and public confidence. Despite rapid expansion across ATM, POS, mobile and interbank payment channels, system uptime, operational stability and fraud controls have improved markedly.

He attributed this progress to early regulatory interventions, industry-wide adoption of EMV standards, stronger cybersecurity frameworks, enhanced consumer protection measures and sustained collaboration through NeFF. As a result, he said Nigeria’s payments system now compares favourably with global peers in cyber-fraud management, despite exponential growth in digital transaction volumes.

Looking ahead to 2026, Ikeazor warned that electronic fraud losses have risen sharply in recent years and must be decisively reversed. He stressed the need for the industry to commit to bold and measurable fraud-reduction targets, supported by clear strategic priorities.

These include full exploitation of ISO 20022 data, universal and real-time identity verification, enhanced round-the-clock fraud monitoring and response, structured liability-sharing and consumer reimbursement frameworks, deeper engagement with payment service providers and telecoms operators, as well as rigorous performance measurement through transparent scorecards.

“What gets measured must be improved,” he said.

In her opening remarks, Rakiya O. Yusuf, director, Payments System Supervision Department and Chairman, Nigeria Electronic Fraud Forum (NeFF), said that over the past decade, NeFF has provided a trusted platform for regulators and industry stakeholders to jointly strengthen the resilience, security and credibility of Nigeria’s payments system.

Yusuf said sustained collaboration among financial institutions, payment service providers, infrastructure operators, identity management agencies, law enforcement and other partners has delivered meaningful progress in fraud mitigation, even as electronic transactions have expanded rapidly under the cashless policy.

She said key milestones achieved include the migration to EMV chip-and-PIN cards, the introduction of two-factor authentication across electronic channels, enhanced consumer protection measures and the institutionalisation of industry-wide fraud information sharing.

According to her, these interventions led to measurable reductions in fraud losses in earlier years and helped preserve public confidence in digital payments during periods of rapid growth. More recently, she added, improvements in identity management, particularly the rollout of the BVN and its integration with the NIN, have significantly reduced impersonation and the use of false identities for fraud, closing long-standing gaps exploited by criminals across both banking and agent networks.

 


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E-Financial

MoMo PSB Expands Cross-Border Transfers Across Africa

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MoMo Payment Service Bank (MoMo PSB), the financial subsidiary of MTN Nigeria, has expanded its cross-border transfer service, extending outbound coverage to additional African markets (including Kenya and South Sudan), while also deepening inbound remittance capabilities from the United Kingdom, United States, Canada, and Europe.

MoMo PSB Expands Cross-Border Transfers Across Africa

MoMo PSB

With the latest expansion, MoMo PSB customers in Nigeria can now send money to a wider network of African countries, including Ghana, Benin Republic, Rwanda, Togo, Cameroon, DR Congo, Congo Brazzaville, The Gambia, Côte d’Ivoire, Liberia, Malawi, Zambia, Sierra Leone, Uganda, and now Kenya and South Sudan.

On the inbound corridor, customers can conveniently receive international transfers directly into their MoMo wallets from senders across the UK, US, Canada, and Europe. This development reinforces MoMo PSB’s growing role in enabling fast, secure, and inclusive cross-border payments for Nigerians at home and in the diaspora.

The enhanced service offering reflects MoMo PSB’s ongoing commitment to advancing financial inclusion by simplifying the process of moving money across borders. Customers benefit from swift transaction processing, competitive exchange rates, secure transfers, and the ease of receiving funds directly into their MoMo wallets, removing many of the delays and frictions traditionally associated with cross-border remittances.

The expansion is driven by strategic partnerships with Brij, Lightway Finance, and Thunes, leveraging their global payments infrastructure to deliver reliable, efficient, and compliant cross-border transfer experiences.

Speaking on the development, Usoro Usoro, Executive Director, Strategy and Stakeholder Management, MoMo PSB, said: “Through our partnerships with Lightway Finance and Thunes, we have strengthened our international payments infrastructure to support both outbound and inbound remittances across key corridors. This expansion reflects our commitment to building secure, scalable, and inclusive financial solutions that meet the evolving needs of our customers.”

By widening both its sending and receiving corridors, MoMo PSB continues to deepen access to financial services and strengthen Nigeria’s connection to the global economy—making international payments more accessible, affordable, and seamless for individuals and businesses alike. For more information, visit www.momo.ng/internationaltransfers.


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FG Shops for N900Bn from Domestic Market with High-Yield Bonds

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Debt Management Office (DMO) has moved to raise N900 billion from the domestic debt market with the offer of three Federal Government of Nigeria (FGN) bonds carrying interest rates of up to 22.6 per cent.

FG Shops for N900Bn from Domestic Market with High-Yield Bonds

The bond offer, which will be sold by auction on January 26, 2026, comprises N300 billion worth of 18.50 per cent FGN February 2031 (7-year) bonds, N400 billion of 19.00 per cent FGN February 2034 (10-year) bonds and N200 billion of 22.60 per cent FGN January 2035 (10-year) bonds.

Settlement is scheduled for January 28, 2026.

According to a notice issued by DMO, the bonds are re-openings of previously issued instruments and are being offered on behalf of the Federal Government in line with the Debt Management Office (Establishment) Act 2003 and the Local Loans (Registered Stock and Securities) Act.

The bonds are priced based on the yield-to-maturity bids submitted by successful investors at the auction, in addition to accrued interest, with interest payments made semi-annually.

The bonds will be redeemed through bullet repayment at maturity.

Units of sale are priced at N1,000 per unit, with a minimum subscription of N50.001 million and multiples of N1,000thereafter, making the offer largely targeted at institutional investors.

The DMO said the bonds qualify as approved securities for trustees under the Trustee Investment Act and are recognised as government securities under the Company Income Tax Act and Personal Income Tax Act, making them tax-exempt for pension funds and other eligible investors.

They are also listed on the Nigerian Exchange Limited and the FMDQ OTC Securities Exchange, and qualify as liquid assets for banks’ liquidity ratio calculations.

“FGN Bonds are backed by the full faith and credit of the Federal Government of Nigeria and are charged upon the general assets of Nigeria,” the notice stated.

Interested investors are advised to channel their applications through authorised Primary Dealer Market Makers, including major commercial and merchant banks across the country.

Market analysts say the high yields attached to the offer reflect current tight liquidity conditions and elevated interest rates, while providing investors with an opportunity to lock in attractive long-term returns from government-backed securities.

The January bond auction forms part of the Federal Government’s domestic borrowing plan to fund budget needs, while offering investors safe, long-term returns and deepening the local debt market.

 


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