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The Rise of Nigeria’s Invisible Bank

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By David Idoru

In a world of digital banking and with innovation and technology positioning itself as the future of payments, there are several opportunities for organisations to solve some of the world’s biggest challenges and enhance large scale productivity.

Digital banking in Nigeria has evolved significantly and has become an important part of our daily activities, driving e-commerce, utilities and effective everyday solutions.

On innovation around digital banking, it is common perception that this solution is the brainchild of Fintech firms, generally because while traditional banks in Nigeria stood and watched from the sidelines, Fintech firms (most of which are strictly neobanks) began to swiftly launch investments and savings products that appealed to everyone.

What the traditional banks began to learn from this is that individuals are constantly looking for the most convenient ways to carry out transactions and will eliminate the time spent in physical banks if they have the power to do so.

Once this existing gap was identified, traditional banks became challenged to penetrate the digital banking space tailored to the needs of the everyday consumer and also as a means to encourage the financial inclusion mandate from the CBN.

When we looked at the recent  NIBSS report, total number of bank accounts as at September 2019 was 123.9 Million; with total number of active accounts at 74.7 Million, and total number of active bank customers (individuals) at 69.0 Million.

The importance of quick access to finance cannot be undervalued and with financial exclusion still, a barrier in Nigeria – only a digital innovation in banking can influence growth in the sector.

While the obvious financial inclusion challenge is something we are keen to addressing, we ask ourselves, is this a problem that digital banking and innovation can solve? Yes, it certainly is. To buttress this, a report demonstrated that 59% of Nigerian customers prefer digital methods of banking, with only about 15% still fixed on the traditional form.

In the payments ecosystem, we decided at Standard Chartered Bank that it was important to drive this digital innovation with a completely virtual type of retail banking that is both efficient and convenient. In December of 2019, we launched Nigeria’s first digital bank to address everyday payment problems without the need for customers to walk into a physical bank.

Unlike other neobanks, our digital bank communicates an ‘unstoppable and banking everywhere’ message to customers and for the first time, Nigerians are experiencing a branchless, digital bank that offers savings accounts, current accounts, fixed deposits (with the option of joint accounts) along with Lending and Wealth Management solutions and a client onboarding process that takes only 10 minutes.

These kind of innovation is possible due to the level of investments we have made to ensure that it delivers digital banking comparable to none. In the last 3-5 years, Standard Chartered has invested over USD3 billion in technology.

We have also taken a ‘Capturing the Digital Initiative’ approach that ensures that about 70% of the most common service requests can be handled by our digital bank with distinct benefits such as  a zero charge on all interbank transactions, zero charges on SMS notifications and free delivery of cards to customers regardless of location.

For us, our sense and definition of a digital bank would resonate more with one that serves its clients without them ever needing to come to the branch if they don’t want to, not even to open an account –  It means giving people the choice to do everything digitally from their mobile phones.

The future of banking is moving towards outstanding customer satisfaction as customers would now begin to perceive financial institutions as no longer ‘places where people go to Bank’ but as ‘organsations customers choose for financial transactions’.

This would automatically mean that people will have more choices and banking will be more convenient. In this regard, digitalization will no longer be seen as a destination but as the path to the superior client experience.

While most banks might feel threatened by Fintech who wants a piece of the pie, it is also important that banks realize that collaboration will push the industry further. A good number of Fintechs come with a great source of talent, ideas and new technologies that banks as stand-alone may not possess in good capacity.

As a result of this, Standard Chartered looks to move the digital banking forward by leveraging collaborations with Fintech firms in the coming years. We all must sit up and embrace the digital banking which in it lies the true satisfaction of the customer.

David Idoru is the Head of Retail Banking, Standard Chartered Bank Nigeria.


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E-Financial

Banks Lose N10Bn to Cyber Fraud in 2023’

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Stakeholders in the banking and financial ecosystem, yesterday, decried the surge in cyber fraud as Deposit Money Banks (DMBs) lost N10 billion in the second quarter of 2023, representing almost 300 per cent year-on-year compared to the previous year.

Banks Lose N10Bn to Cyber Fraud in 2023’

At a Mastercard forum convened to tackle fraud and cybersecurity threats in the financial sector, Kari Tukur, vice president, Customer Solutions Centre, East and West Africa at Mastercard, said despite the massive awareness and innovations aimed at combating cybersecurity, the amount lost last year by DBMs was “staggering”.

She said, “With Nigeria’s rapidly growing economic expansion, we are starting to see an increase in the adoption of digital financial services, and the financial landscape is also evolving at an astronomical speed.

“What was staggering for me was in spite of the huge investment around innovation, funding in the cyber space, DBMs lost almost N10bn in Q2 last year, and that was almost 300 per cent growth year-on-year when compared to the previous year.”

She noted that there was the need for collaboration among stakeholders “to combat this rising sophistication of cyber security threat.”

Tukur further stated that Mastercard was deeply committed to cyber security and fraud prevention within the payment industry, disclosing that the company invested $250m “to assist small businesses in addressing their cyber security needs.”

She disclosed that Mastercard payment portals incorporated multiple layers of security such as tokenisation technology, encryption and biometrical to stay ahead of cyber attackers.

She added that, “The sector continues to struggle with the aforementioned challenges, necessitating vigilance, proactive action and comprehensive security strategy, and Mastercard remains committed to providing safe, secure and seamless payment services and experiences for our partners and customers in Nigeria and beyond.”

Celestina Appeal, chairman, Committee of e-Business Industry Heads (CeBIH), stated that the total loss to the banking industry in the last couple of years totalled hundreds of billions of naira while Nigeria’s Consumer Awareness and Financial Enlightenment Initiative had projected a $6trn loss by 2030 to cybercrime within and outside Nigeria.

Represented by Mr Temitope Onibaniyi, secretary of the committee, she stated that the committee was ever-willing to collaborate with industry stakeholders to fight against the perpetrators who “constantly rob banks and other stakeholders in the payments industry of their hard-earned money.”

She said the need for collaboration could not be overemphasised as no individual organisation was immune to cyber security attacks.

 

 


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Tinubu Rejigs SEC Board, Makes New Appointments

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President Bola Tinubu has approved the appointment of some Nigerian professionals to the Board of the Securities and Exchange Commission (SEC).

Tinubu Rejigs SEC Board, Makes New Appointments

This is contained in a statement issued by Ajuri Ngelale, special adviser to the President on Media and Publicity.

Tinubu appointed Mr. Mairiga Aliyu Katuka  as the Chairman of the board of SEC, while Mr. Emomotimi Agama has been appointed as the  Director-General of the board.

The president also appointed Frana Chukwuogor  as Executive Commissioner (Legal and Enforcement) of the board.

Tinubu further appointed Mr. Bola Ajomale as the Executive Commissioner (Operations) of the board, while Mrs. Samiya Hassan Usman is the Executive Commissioner (Corporate Services) of the board.

Also appointed into the board are Mr. Lekan Belo as Non-Executive Commissioner and Mr. Kasimu Garba Kurfi as Non-Executive Commissioner.

According to Ngelale, the president anticipated that “all members of the Board of this critical commission will bring to bear their wealth of experience and competence in advancing the commission’s core mandate of developing and regulating a capital market that is dynamic, fair, transparent, and efficient, to bolster investor confidence and contribute immeasurably to the nation’s economic development.”


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E-Financial

Ecobank Repays $500m Eurobond

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Ecobank has announced the successful repayment of its $500 million five-year Eurobond issued in 2019. According to a statement filed on the Nigerian Exchange Limited (NGX), the Eurobond garnered considerable interest from a diverse range of global investors, including long-term development partners such as FMO and Proparco, who served as anchor investors.

Commenting on this achievement, Ecobank Group Financial Officer, Ayo Adepoju, said: “The bond was listed on the main market of the London Stock Exchange with a coupon rate of 9.5 per cent. The principal and interest repayment, totalling $524 million, was distributed to bondholders through the transaction agent on the bond maturity date of April 18, 2024.

“This inaugural bond we are retiring today was critical in introducing our firm to a wider array of global investors and contributed to the increased visibility of our brand in the capital markets.”

Against the backdrop of challenges posed by the global operating environment, including disruptions in the world supply chain and financial markets, Adepoju highlighted the Group’s resilience. He cited strong liquidity, a robust balance sheet, and a solid leadership team as key factors enabling Ecobank’s success.

He added that the successful repayment of the Eurobond underscores Ecobank’s commitment to financial stability and investor confidence, positioning the firm for continued growth and success in the global market.

 


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