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Cyberoam Leads World’s Network Security Players

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Cyberoam, the leading global network security appliances company, announced that it has become world’s first network security player and the only UTM vendor to achieve global ISO 20000:2011 certification.

Assessed by Det Norske Veritas (DNV) Ltd of UK, this certification recognizes Cyberoam Global Support Management Centre (GSMC) for demonstrating excellence in post-sales product and technical support to its global customers.

This achievement highlights Cyberoam GSMC’s capabilities in ensuring desired consistency, traceability and readiness to augment customer experience and confidence with excellent technical support services.

The ISO 20000 assessment had Service Strategy, Design, Transition, Operation and Continual Service Improvement aspects as key focus areas. A PDCA cycle ensuring strict compliance to ISO 20000 standards was followed.

In the wake of radical IT trends such as big data, mobile enterprise, cloud computing and social media based innovations; businesses have come to see Network Security extremely vital in protecting their IT infrastructure.

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As they go on embracing emerging IT technologies, they expect more from their network security vendor, to experience uninterrupted business continuity and desired productivity.

This is where excellent post-sales technical and product support comes to play an important role in enhancing customer experience.

“We are very pleased to have accomplished this rare feat,” said Harish Chib, Sr. Vice President, Cyberoam Technologies. “We understand that more and more organizations, irrespective of their scale, size and business nature seek to implement stronger network security backbone. They expect network security to be the strongest link in their IT infrastructure and see technical support carrying strategic importance.

“I’m glad to say we have succeeded in fulfilling our global customers’ expectations to ensure admirable quality system for post sales technical support, to help them build adequate cyber resilience. We are proud to acknowledge excellent work from our Global Support Management Centre that resulted in Cyberoam’s achievement of global ISO 20000:2011 certification.”

The certification is acknowledged as international ‘gold standard’ in IT services management and maintained by the International Organization for Standardization (ISO), and administered by accreditation and certification bodies.

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ISO 20000 recognizes an organization’s conformance to globally acceptable benchmarks in upholding highest level of quality management for customer facing IT services for its products.

“With SLAs based technical and product support becoming more strategic to post sales experience, the standard is increasingly being seen as a critical benchmark in global IT industry. We have certified Cyberoam GSMC for the scope of IT Service management system supporting the post sales technical services after successful completion of certification audit against the ISO 20001-2011 requirements”, commented Sanat Kumar Chattopadhyay, DNV Lead Auditor, lauding the role of Cyberoam GSMC team.

As effective IT service delivery grows more vital, many businesses strive to achieve the certification for boosting their business and customer confidence and to emerge more responsive for their partner organizations.

Cyberoam GSMC works 24 * 7 to monitor and evaluate customer calls on technical & quality assurance parameters, thereby providing a full suite of support services using multiple communication channels such as Toll Free call lines, Chat and Email. For smoother and faster resolution of customer queries, Cyberoam GSMC has well defined support tiers based on technical competence of its in-house taskforce.

Also it has a provision of customer feedback for every issue that can be incorporated for enhanced responsiveness.

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The achievement reinforces Cyberoam’s thought-leadership in Network Security that’s based on a holistic approach, which believes in fostering customer experience with steadfast post sales assistance.

At the same time, it also signifies the company’s commitment to establish a quality system for process-driven effective IT service delivery that is at par with the best names in global IT industry.

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E-Business

Firm Advocates Healthy IT Habits to Strengthen Cyber Resilience

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At the recent Cyber Security Weekend 2026 conference, Kaspersky shared the findings from its survey titled “Cybersecurity in the workplace: Employee knowledge and behaviour” which was conducted among employees from the Middle East, Turkiye and Africa (META) region.

The study highlights that everyday IT habits, including decluttering computers and reducing digital fatigue, can have a direct and often underestimated impact on an organisation’s cyber resilience.

The Kaspersky survey points to a growing challenge of digital fatigue in the workplace. 13.5% of employees surveyed in the META region confirmed that they made IT-related mistakes due to a lack of cybersecurity knowledge – a figure that shows the critical importance of continuous cybersecurity training and awareness programmes.

Among other reasons behind IT mistakes, respondents cited being in a hurry (30%), oversight (14%), being tired or stressed (12.9%) and having too many notifications (10%). The constant barrage of alerts, messages, and on-screen clutter is becoming an acute problem that can lead to costly IT errors, overlooked social engineering attacks, and even to cyber breaches.

The survey also examined employees’ digital workspace habits. An overwhelming 44.5% of respondents in the META region reported having between 10 and 20 icons on their desktop, while 30% admitted to having even more – with half to a full screen covered in them.

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Meanwhile, 33% of respondents also keep more than 10 tabs open in their browser at any given time. Excessive icons and open tabs do more than distract attention and fuel procrastination – they can slow device performance and, in the case of unused applications, quietly collect data.

Interestingly, most employees regularly disinfect their keyboards and phone surfaces (21.5% have adopted this habit since the COVID pandemic). However, digital cleanliness has not kept pace: 55% of respondents remove needless files once a month or more often; the rest perform digital clean-ups far less frequently – once a quarter, or even once a year.

Managing digital noise is key to staying alert: only essential notifications should remain active, especially during periods of deep focus on critical project deliverables. Regular breaks are just as vital for maintaining both well-being and cyber vigilance.

According to the survey, 78% of respondents spend their work breaks eating or drinking, while 58% chat with friends and colleagues. However, stretching and physical exercise is a more effective way to relieve stress and recharge focus – a habit adopted by only 14% of employees.

“It is important to recognise that digital fatigue is a real and growing stress factor: the constant stream of notifications, cluttered screens, and information overload gradually erode focus and make employees far more susceptible to mistakes and social engineering attacks. Simplifying your digital environment is not just a productivity tip, it is a cybersecurity measure”, says Brandon Muller, senior security consultant for the META region at Kaspersky.

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Extremist Groups Are Using Social Media to Recruit African Youth, New Report Warns

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Pan-African digital rights organisation Paradigm Initiative (PIN) has warned that violent extremist groups are increasingly exploiting digital platforms to recruit, radicalise and manipulate young people across the Sahel region.

Extremist Groups Are Using Social Media to Recruit African Youth, New Report Warns

The organisation raised the concern in a new policy brief titled “Digital Frontlines: Countering Online Radicalisation and Violent Extremist Narratives in the Sahel.”

According to the publication, extremist groups are shifting from traditional recruitment methods to digital platforms, including social media, encrypted messaging applications, short-form video platforms and online financial incentives, to target vulnerable populations.

PIN noted that unemployed youths and people facing insecurity and limited economic opportunities are particularly susceptible to online recruitment campaigns.

The organisation said that although governments have intensified efforts to combat violent extremism, responses to the digital dimension of the threat have failed to keep pace with rapidly evolving online tactics.

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It argued that addressing online radicalisation requires more than surveillance and restrictive measures, recommending investments in digital literacy, stronger community resilience, improved early-warning systems and credible counter-narratives.

PIN also urged governments to work closely with technology companies and civil society organisations to disrupt extremist recruitment while protecting citizens’ digital rights.

The report further highlighted the growing convergence between organised crime and violent extremist groups, noting that online propaganda increasingly promises financial rewards, belonging and purpose to vulnerable young people.

According to the organisation, this trend underscores the need for policymakers to prioritise prevention alongside conventional security responses.

Speaking on the findings, Moussa Waly SENE, Programmes Officer for Francophone Africa at Paradigm Initiative, described the digital space as a new frontline in the fight against violent extremism.

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“As more young Africans come online, stakeholders must ensure that digital platforms remain spaces for opportunity, innovation and civic participation, not recruitment grounds for violent extremist groups. Protecting digital rights and protecting vulnerable communities should be mutually reinforcing objectives,” he said.

Among its recommendations, the policy brief called for stronger regional cooperation to tackle cross-border online extremist networks, rights-respecting content moderation and greater accountability by digital platforms.

It also advocated expanded digital literacy programmes to strengthen resilience against online manipulation and community-led initiatives that empower young people to identify and reject extremist narratives.

The organisation further urged policymakers to develop security measures that balance national security objectives with the protection of privacy, freedom of expression and access to information.

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Kaspersky Reveals a New Malicious Framework Targeting Cryptocurrency Users with the Use of OkoSpyware

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At its recent annual Cyber Security Weekend for the Middle East, Turkiye and Africa (META) region, Kaspersky Global Research and Analysis Team (GReAT) shared insights about the new OkoBot campaign targeting cryptocurrency users.

The new sophisticated framework employs TookPS to exfiltrate seed phrases and uses a new OkoSpyware module to monitor Chromium-based browsers and deploy various malware strains, including the Rilide stealer.

It has already targeted hundreds of victims across over 25 countries, with the highest number of affected end users recorded in Brazil, Vietnam, Canada, Mexico and Turkiye. According to Kaspersky experts, the threat remains active and primarily poses a risk to cryptocurrency users.

In January 2026, experts from the Kaspersky Global Research and Analysis Team (GReAT)  identified multiple attacks involving a previously unknown malware capable of capturing the contents of cryptocurrency wallet windows. Dubbed Okobot, the new sophisticated malware framework comprises more than 20 malicious payloads and implants designed to perform a wide range of functions, including collecting local files, executing remote commands, downloading arbitrary browser extensions, stealing cryptocurrency wallets, harvesting seed phrases and credentials, recording video and carrying out other malicious activities.

One of the new implants used in the campaign is a loader that modifies browser memory to load and hide malicious extensions. OkoBot also includes a new OkoSpyware module, which captures keystrokes and the video stream of a target application’s window.

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Currently available information does not allow the campaign to be attributed to any known crimeware actor with high confidence. However, the techniques and infostealer involved are widely used by Russian-speaking threat actors, and technical analysis has also revealed code artifacts in Russian.

The initial infection typically occurs through two main vectors: ClickFix attacks, in which threat actors use social engineering to trick users into running malicious code, and malware distributed via GitHub under the guise of legitimate software. During the investigation, researchers identified one such case involving a fake installer for SQL Server Management Studio (SSMS), a widely used Microsoft database management tool.

The malicious framework includes SeedHunter, a malware component that monitors active system processes and injects an implant into Trezor Suite, Ledger Wallet, and Ledger Live, – official applications used to manage cryptocurrency assets. When it detects a connected Trezor or Ledger hardware wallet, it triggers the hooked functions to display a hard-coded phishing page aimed at stealing the user’s seed phrase, using a distinct layout for each wallet type.

“The OkoBot campaign has been active for more than a year and remained ongoing as of July 2026. The observed infection vectors strongly suggest that developers are among its primary targets. Of particular concern is the malware’s continued evolution, which indicates that the framework is being actively maintained. As distribution efforts persist, the campaign has the potential to reach more users and expand into additional countries in the near term,” says Dmitry Galov, Head of the Russia and CIS unit at Kaspersky Global Research and Analysis Team.

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