Telecom
ICAF Says NCC, Operators Need Stakeholders’ Support for Improved QoS

Industry Consumer Advisory Forum (ICAF) has advocated the need for stakeholders at the federal, state and local levels, both in public and private sectors, to work with the Nigerian Communications Commission (NCC) and Mobile Network Operators (MNOs) to collectively contribute towards improving the Quality of Service (QoS) delivery by MNOs in the country.

L-R: Hafsat Lawal, Head, Consumer Protection and Policy Development, Nigerian Communications Commission (NCC); Igho Majemite, Chairman, Industry Consuemr Advisory Forum (ICAF) and Aliyu Ibrahim, Head, Consumer Protection and Advocacy, NCC, during the ICAF first quarter meeting in Abuja.
The advocacy group stated this during a presentation made at its first quarter 2020 meeting held in Abuja.
At every meeting of ICAF, a corporate member is required to make a presentation about a topical issue in the sector.
At this meeting, the Association of Licensed Telecoms Operators of Nigeria (ALTON) made the presentation focused on challenges of quality of service delivery in telecoms sector.
In the presentation, ICAF noted that the challenge of poor QoS in the telecom industry is an issue that requires collaborative efforts of the National Assembly as well as state and local governments, to tackle.
Explaining further, ICAF stated that the collaboration is both urgent and necessary because telecoms has long migrated from being a mere enabler of communication, to an industry that has become widely acknowledged as being the most important enabler of socio-economic activities in contemporary society.
The advocacy body said as with every other sector of the economy, the telecommunications sector has its own peculiar challenges that impact on the ability of telecoms operators to deliver seamless services to customers.
ICAF listed the challenges to include infrastructure damage, bombed sites due to insurgent activities, illegal site lock-outs, unstable power supply and prolonged power outage, denial of statutory permits for infrastructure roll-out, high cost of Right of Way (RoW), and use of substandard devices by the consumers, among others.
Elaborating further, ICAF presentation indexed a situation where telecommunications operators continue to suffer various forms of infrastructure damage across the country, and noted that such a challenge usually leads to sudden outages or poor QoS.
ICAF recalled that at the onset of the insurgency in the North-East region, operators were also at the receiving end of the destruction that was visited on the infrastructure in the region. He cited Adamawa, Borno and Yobe states as areas where hundreds of BTS sites were either bombed or affected due to dependence on a bombed site. Such vandalism resulted in loss of coverage in so many places including Dikwa, Gamboru, Monguno, Bama, Konduga and Damaturu.
“Operators have been able to restore a lot of these sites, while restoration at other facilities are still pending due to security concerns. In some cases those that were restored have been bombed again, but efforts are currently ongoing in collaboration with agencies in the security services and state governments, to secure sites,” ICAF noted in the presentation. It also assured participants that “with these efforts it is hoped that there will be noticeable improvement in coverage, leading to reduced dropped calls in the affected areas.”
The presentation further explained that the failure of some governmental authorities and their subsidiary agencies to grant the statutory approvals required by operators to build more sites is another problem. ICAF affirmed that “as the existing infrastructure get to full capacity, operators need to build more facilities to accommodate excess call, SMS, data and Unstructured Supplementary Service Data (USSD) traffic. Unfortunately, in the past seven years, the FCT Administration, in particular, has not granted approvals for telecommunications sites to be built in the Territory.”
On vandalism and theft, the ICAF presentation observed that this has been a recurring experience of the operators as unknown hoodlums increasingly break into sites, kill or injure the guard on duty and cart away valuable equipment such as the power generating sets, base transceiver station (BTS) equipment and air conditioners among other facilities. It said these criminal activities immediately lead to network outages in the area covered by facilities that suffered vandalism.
ICAF, however, noted that no operator desires to have poor service delivery because of the increased competition that has been engendered by the telecoms regulator.
According to ICAF, “we are in a highly competitive market, where we have multiple players and we should understand that there is no operator that wants to have downtime on its network as that can lead to loss of subscribers to rival operators. The NCC has heightened this with the introduction of the Mobile Number Portability, which makes it easier for a subscriber that is not satisfied with his or current network in terms of service delivery to migrate to other preferred network.”
The presentation further said: “This means if there is any challenge that is affecting any operator’s ability to deliver better experience to its numerous customers, the logical thing is for that operator to take steps to address the challenge so that it will be able to retain its customers. But most of these challenges are far beyond what operators can control. The NCC has been doing a lot to get the buy-in of all relevant stakeholders to address some these challenges, but not much inroad has been recorded because not all stakeholders in the ecosystem are fully supporting the regulator’s efforts at addressing these issues in order to ensure that telecom consumers get top-notched services.”
Proffering solutions to the challenges, ICAF said while the regulator has been taking QoS measurements and sanctioning the erring operators, it must also be acknowledged that it has been making efforts toward addressing all the identified challenges faced by the operators in order to improve service delivery on the networks to telecoms consumers.
“However, if we all agree that telecoms is central to our socio-economic development, then the NCC’s efforts need to be supported by all stakeholders, especially the National Assembly through the passage of the Critical National Infrastructure (CNI) Bill and; we at ICAF also urge the state governors to be considerate about policy measures in order to encourage massive deployment of telecoms infrastructure in their states, as being championed by the NCC,” the advocacy group recommended in the presentation.
Telecom
Telcos Bleed Loses in Billions as Thieves and Vandals Destruct Infrastructure

Telecommunications operators in Nigeria are waxing worriedly over the increasing activities of vandals and thieves who are cutting fiber optic cable, stealing generators and batteries.

According to the operators, the activities of the vandals and thieves have led to degrading quality of service (QoS)- prolonged network downtimes, high rates of dropped calls, and slow internet speeds.
It also directly lead to poor voice quality, interrupted data services, and failures in critical, time-sensitive applications like banking.
According to figures by the Nigerian Communications Commission (NCC), the losses run into billions of naira as more than 650 power-related assets were stolen in 2025.
These include; stolen generators, batteries, and other power equipment essential to the operation of base stations across the country, where unreliable electricity supply makes off-grid power systems central to network stability.
Association of Telecommunications Companies of Nigeria (ATCON) said that the scale of theft has shifted the challenge from operational disruption to what it described as an existential threat to the sector.
Tony Emoekpere, president, ATCON, told Punch that operators are now responding largely in a defensive mode, combining physical security upgrades with technological monitoring and redesigning how sites are powered and secured.
“Operators are responding, but largely in a defensive mode,” he said.
“What you’re seeing now is a combination of increased physical security, technology deployment, and changes to how sites are designed and powered.”
Measures include increased deployment of site security guards, collaboration with local vigilante groups, reinforced base station enclosures, and wider use of remote monitoring systems that allow operators to detect tampering in real time.
Operators are also shifting away from easily removable components, such as standalone batteries, toward more integrated and hybrid power systems.
However, ATCON said even solar and hybrid infrastructure is now being targeted by thieves.
“We are spending more to protect infrastructure than we should, and that is not sustainable,” Emoekpere said.
The impact of the theft is already being felt across Nigeria’s telecom network, with operators reporting site shutdowns that translate directly into service deterioration.
“When you lose generators and batteries at that scale, what it means in practical terms is that sites go down,” Emoekpere said.
“And when sites go down, you immediately see increased call drops, poorer voice quality, and slower or completely unavailable data services.”
ATCON said subscribers are already bearing the brunt of the disruption, even if they are unaware of its underlying cause.
The association warned that the financial impact runs into billions of naira annually, with operators currently absorbing much of the cost.
However, it said the losses are increasingly feeding into broader industry economics.
“These losses run into billions of naira annually. While operators are absorbing a lot of it for now, it inevitably feeds into the overall cost structure of the industry,” Emoekpere said.
Telecom
Amazon Satellite to Challenge Starlink in Africa with Globalstar Acquisition

Amazon is in advanced negotiations for a blockbuster $9 billion acquisition deal of satellite communications firm Globalstar. The multi-billion-dollar strategic move is aimed at fast-tracking its low-Earth orbit ambitions and directly challenging Elon Musk’s Starlink dominance, especially in fast-growing African connectivity markets.

The talks, which remain fluid, are understood to be focused on structuring the deal around spectrum rights and Globalstar’s existing satellite infrastructure.
However, the Financial Times of India reports that a deal is imminent, although negotiations are “complex and not yet finalised.”
The one major sticking point is Apple’s 20% stake in Globalstar, which adds a layer of corporate tension to the deal.
If completed, the acquisition would significantly accelerate Amazon’s satellite internet rollout under its Project Kuiper, now branded Leo, initiative, which was formally expanded in Africa 11 months ago as part of its push to connect underserved regions with high-speed broadband.
Amazon has already begun launching Kuiper satellites, but with just over 180 in orbit, it remains far behind Starlink’s more than 7 000 operational satellites.
A Globalstar executive, speaking on background, said the company “does not comment on speculation,” while Amazon has also declined to confirm the talks.
Starlink, operated by SpaceX, already has an expanding footprint across Africa, with services active in countries including Nigeria, Kenya, Rwanda, Mozambique, and parts of Southern Africa.
Its low-latency broadband has become critical for remote schools, mining operations, and rural fintech infrastructure.
But despite its rapid rollout, Starlink still faces regulatory delays and licensing hurdles in several African markets, giving rivals a window of opportunity to grab a chunk of the lucrative sector across the continent.
Amazon’s potential acquisition of Globalstar would immediately strengthen its African positioning.
Globalstar already holds spectrum authorisations and partnerships in markets such as South Africa, Rwanda, Mozambique, and Gabon, where it has focused on enterprise connectivity, conservation tracking, and industrial IoT solutions.
This existing footprint could give Amazon a regulatory shortcut into markets where Starlink has spent years negotiating approvals.
Telecom
Tosin Eniolorunda, ALX Host Entrepreneurship Masterclass for 100 Female Business Owners

Tosin Eniolorunda, Group CEO of Moniepoint Inc., has delivered on a commitment that demonstrates his fidelity to deepen financial literacy among women business owners in Nigeria.

Tosin Eniolorunda
In partnership with ALX, Eniolorunda hosted a four-hour virtual Entrepreneurship Masterclass bringing together 100 female business owners for a hands-on session designed to move them from petty trading to building valuable enterprises.
The masterclass was structured around three practical modules: The Model, The Money, and The Plan with each session facilitated by a subject matter expert and anchored in live, guided exercises rather than passive instruction.
Participants also completed a one-page Lean Canvas draft, worked through
Tosin Eniolorunda, ALX Host Entrepreneurship Masterclass for 100 Female Business Owners
Tosin Eniolorunda, Group CEO of Moniepoint Inc., has reinforced his commitment to advancing financial literacy among women entrepreneurs in Nigeria through a strategic partnership with ALX.
The collaboration culminated in a four-hour virtual Entrepreneurship Masterclass that brought together 100 female business owners for an intensive, hands-on learning experience aimed at transitioning participants from small-scale trading to building sustainable, high-value enterprises.
The masterclass was structured around three practical modules—The Model, The Money, and The Plan—each facilitated by subject matter experts and delivered through live, guided exercises rather than traditional lecture formats.
Participants developed a one-page Lean Canvas, worked through pricing and profit calculators to determine break-even points and profitability drivers, and concluded the session by drafting a 30-60-90 day execution roadmap with defined weekly actions and measurable KPIs.
At the end of the programme, each participant received a comprehensive resource pack to support continued application of the tools and frameworks introduced during the training.
A key module focused on building scalable business models, guiding participants through customer segmentation, problem identification, value proposition design, and distribution channels. Additional sessions addressed pricing strategies and financial fundamentals, equipping attendees with practical knowledge to better understand their finances and make informed growth decisions.
Iwalola Sobowale, Director of Customer Experience and Market Research at Moniepoint, led a dedicated product session, showcasing the company’s suite of business tools spanning payments, banking, and operations management. Particular emphasis was placed on Moniebook, designed to enable smarter and more efficient business operations.
The initiative aligns with Eniolorunda’s long-held view that financial inclusion must go beyond access to financial services. Speaking at the International Financial Inclusion Conference 2024 organised by the Central Bank of Nigeria, he stressed that financial inclusion for women should not be treated as a mere buzzword or checklist, but must be grounded in data-driven economic participation.
Research continues to highlight that women-owned businesses often demonstrate stronger repayment behaviour and higher financial engagement when provided with appropriate tools, reinforcing the economic and social case for investing in female entrepreneurship.
Speaking on the initiative, Eniolorunda said: “We’re at a point where technology can significantly accelerate business growth, but access alone isn’t enough. What matters is giving entrepreneurs the knowledge and confidence to use these tools effectively. This masterclass is about equipping women with insights they can apply immediately to grow their businesses.”
ALX, a pan-African technology and professional skills training platform, continues to play a key role in developing the next generation of African leaders through practical, industry-relevant programmes.
The initiative also supports United Nations Sustainable Development Goal 5 on Gender Equality, particularly targets focused on enhancing women’s participation in economic life and expanding access to financial services and quality education.
It further builds on Eniolorunda’s broader interventions in the space, including programmes by the Tosin Eniolorunda Foundation aimed at improving financial literacy among female STEM students at Obafemi Awolowo University—reflecting his belief that sustainable financial inclusion is anchored on strong financial literacy.
h a pricing and profit calculator to identify their break-even points and profitability levers, and closed the session by drafting a personal 30-60-90 day execution roadmap with weekly actions and measurable KPIs. Every participant left with a resource pack to continue applying the tools after the session.
One of the modules involved guiding participants through the fundamentals of building a scalable business model with a focus on customer definition, problem articulation, value proposition, and channels while others focused on pricing and financial fundamentals, equipping participants with the confidence to understand their numbers and make informed decisions about growth.
Iwalola Sobowale, Director of Customer Experience and Market Research at Moniepoint, addressed participants during a dedicated product session, walking them through how Moniepoint’s suite of tools which span payments, business banking, and operations management with a particular focus on Moniebook to support smarter, more efficient business growth.
This Masterclass reflects Eniolorunda’s long-standing position that the work of inclusion does not end at access. At the 2024 International Financial Inclusion Conference convened by the Central Bank of Nigeria, he argued that financial inclusion for women “must no longer be treated as a buzzword, charitable social activity or a checklist to be marked, averring that it must be rooted in economic and business activities that are well underlined by data.”
Research consistently shows that women-owned businesses demonstrate stronger repayment discipline and higher financial engagement when given access to the right tools, making investment in women entrepreneurs both a moral and economic imperative. “It is actually more profitable to serve women,” Eniolorunda has said.
Speaking on the imperative of the initiative, he noted: “We’re at a point where technology can significantly accelerate business growth, but access alone isn’t enough.
“What matters is giving entrepreneurs the knowledge and confidence to use these tools effectively. This masterclass is about equipping women with insights they can apply immediately to grow their businesses.”
ALX, the project partner is a pan-African technology and professional skills training platform committed to developing the next generation of African leaders through world-class, practically grounded programmes.
The initiative sits within the United Nations Sustainable Development Goal 5 on Gender Equality, specifically its targets around women’s full and effective participation in economic life and expanding access to financial services and quality education for women entrepreneurs.
It builds on Eniolorunda’s broader record in this space, including the Tosin Eniolorunda Foundation’s financial literacy programme for female STEM students at Obafemi Awolowo University which has its root in his belief that “there can be no sustainable financial inclusion without financial literacy as its cornerstone.”
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