Connect with us

E-Business

How Managed IT Services Can Help Transform Your Business

Published

on

Kindly share this post

Managed IT services are IT infrastructure monitoring, maintenance, repair, and reporting operations carried out by a service provider on behalf of the business that owns the infrastructure.

In simple terms, it’s what happens when a business outsources the management of its IT to another firm that exists to take on such work, instead of leaving this task with in-house IT teams.

There’s an important point to note though. Occasional repair work done by a technician you’ve hired for a one-off job isn’t managed service, in the real sense that it’s understood. Managed services, unlike occasional repair and maintenance, are carried out based on a Service Level Agreement (SLA). And you typically pay for the service monthly.

When you have a working agreement with a Managed Service Provider (MSP), they will take care of a range of IT issues that you ask them to provide.

Whether you’re a small business or large corporation, you should consider using managed IT services.

Advertisement

Here’s why.

Managed Services or One-off Repairs?

As a business, you want your IT systems in top shape every hour, all day, throughout the work year. Your productivity depends on this, as does your bottom line (ultimately). Even if your workers are skilled and primed to do their jobs, they will be unable to produce the best quality output unless they have the tech tools in good condition.

For a long while, most companies in Nigeria have relied on technicians to fix these issues when they arise. They contact someone to sort out their problematic wiring, or set up a WLAN (Wireless Local Area Network).

But this approach is becoming less convenient. That’s because our businesses have grown so dependent on these technologies that our operations shut down if we have to wait for technicians to carry out hours-long fixes. When it takes too long to deal with IT problems, we lose hours or even days of productivity.

Advertisement

This is where managed services come in.

With managed IT services, you won’t have to hurry someone over to troubleshoot issues or burn precious hours while trying to figure out tech problems. Your IT infrastructure will be taken care of by experts, who ensure that issues are dealt with before they can threaten business continuity.

Examples of Managed IT Services

Here are some things that an MSP can do for your business.

  1. Managed WLAN

You don’t have to wait until there’s a problem with your business’s wireless connectivity before getting a technician to have a look at it. Why not let a team of experts manage the setup on your behalf so that they tackle any weaknesses that exist before it disrupts your activities?

  1. Enterprise Mobility

Companies often need their staff to deal with tasks while they are away from their offices. A managed services provider could help them set up channels that let employees to securely access their company’s digital platforms from wherever they are. MSPs also ensure that such systems are always functioning optimally, and will fix any issues that may arise with them.

  1. Managed Security

When an MSP provides managed security, they take on the monitoring and management of a client organization’s cybersecurity. They can help set up and maintain systems like virus blocking, Virtual Private Networks (VPN), and firewalls.

  1. Professional Services

Managed Services Providers also plan, design, implement and manage networks and general enterprise technology systems. This includes network audits and forensics, voice and data network visualization, installation and configuration, live network monitoring and 24-hour emergency maintenance, among others.

  1. Managed Cloud, Storage, and Backup

Instead of having their cloud-infrastructure on-site, most businesses now prefer to let cloud service firms provide and take care of those facilities on their behalf.

What You Stand to Gain with Managed Services

Advertisement
  1. Frees Up Time and Resources

MSPs take a significant amount of load off businesses. They no longer have to struggle with very technical repair and monitoring tasks. This frees up time and resources that they can channel to the core aspects of their operations.

  1. Increases Productivity

Given more time and resources, your team will be able to achieve more. The improved IT services you get from your MSP will also allow your staff to do better at their jobs—they don’t have to struggle with outages that disrupt their work, for instance.

  1. Smaller Budget

Depending on what your IT needs are, you may not even need an IT team if you’re using a managed service provider. The MSP could completely take on that role. This takes out the cost of training and remunerating an in-house IT team.

  1. Scalability

If your business grows, or if the demand for your services increases, you may need to ramp up your IT resources to meet up with the market’s requests. Managed services are designed to adjust quickly to this. You can scale up or scale down the service you are getting with relative ease. You don’t have to hire and train staff, change your technologies and incur the costs that accompany these things.

  1. Support

If there’s anything about your IT that you’re not sure about, you can call your MSP and ask them to make it clearer to you. The more customer-centric service providers will respond promptly to your requests and keep you updated on things as often as is possible.

Does Your Organization Need Managed Services?

Your business or agency needs to consider managed IT services if it meets one or more of these criteria:

  • Your in-house IT team is overworked or struggling to keep up with the many tasks on their plate
  • The organization has a growing IT infrastructure that requires constant monitoring
  • IT maintenance costs are expanding rapidly and eating into your budget
  • You are dissatisfied with the current level of support you’re getting for your IT infrastructure

A Managed IT Services Provider You Can Trust

If you would like to find out more about managed services, you can speak with the IT consultants at Layer3. They could help you determine what kind of services your business needs, and how they should be deployed.

For over 14 years, Layer3 has served clients in both the private and public sectors of Nigeria, providing them with the technologies that meet their peculiar needs. You could benefit from their extensive expertise in cybersecurity, managed WLAN, mobile device management, and network maintenance.

Get started with managed services to help your business up the growth curve. Contact us now to begin this journey.

Advertisement

Keywords – internet consulting , onsite support , remote support , network consulting , data recovery , backup services , mobile device  management , cybersecurity , network maintenance , managed cloud service , virus blocking, Virtual Private Networks (VPN), firewalls, Managed Service Provider (MSP), IT infrastructure monitoring, maintenance, repair

Kindly share this post

Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Business

82% of Organizations Concerned about AI Risks Even as Adoption Accelerates – Survey Reveals

Published

on

Kindly share this post

At its recent Cyber Security Weekend for the Middle East, Turkiye and Africa (META) region Kaspersky shared the results of a global study conducted by its internal research center which surveyed 1,800 IT and cybersecurity decision-makers and specialists from organisations across 18 countries and multiple industries.

The report shows that the pace of AI integration across organisations is rapid, despite associated risks. The company’s experts stressed that while AI adoption delivers clear efficiency gains, it must be accompanied by robust cybersecurity solutions, well-defined internal procedures, and comprehensive employee education programmes.

The report highlights a clear organisational preference for AI-enhanced technology: 68% of respondents said they would recommend a solution with AI features built in, while a mere 5% indicated they would prefer to avoid AI-enabled tools. This overwhelming endorsement underscores how deeply AI has embedded itself as a value driver across the modern enterprise.

AI has become a mainstream productivity tool spanning many business functions. The global survey findings confirm that employees across departments are already relying on AI tools for a wide range of everyday tasks, including: data analysis & visualisation (54%), project management (49%), search for information (47%), department-specific tasks (46%), text generation and editing (41%).

While organisations recognise the tangible benefits AI tools bring – including improved process efficiency and enhanced quality of deliverables – they also see the associated dangers. 82% of respondents voiced concerns about the risks AI poses to their organisation. These concerns are grounded in real-world experience.

Advertisement

Among the 87% of organisations worldwide that faced a cyber incident in the past year, 13% reported that they had experienced threats stemming specifically from AI-related vulnerabilities.

Notably, 74% of respondents believe that these risks can be effectively mitigated through employees’ responsible behaviour — pointing to the critical importance of security awareness and training in the AI era.

“The speed at which organisations are embracing AI is remarkable, but it must be matched with an equally strong commitment to security. We are already seeing a growing range of threats directly tied to AI adoption – whether it’s malware camouflaged as popular AI tools, vulnerabilities introduced through unsecure vibecoding, or leaked access credentials to corporate AI platforms and malicious skills by AI agents.

Managing these risks requires a holistic approach: the right technology, well-defined procedures, and a security-aware workforce,” comments Brandon Muller, senior security consultant for the META region at Kaspersky.

Advertisement

Kindly share this post
Continue Reading

E-Business

How Temu Helped a Madagascan Vanilla Family Business Sell Direct to Consumers Across Europe

Published

on

Kindly share this post

Malagasy Vanilla has transformed its decades-old wholesale business by embracing direct-to-consumer sales through Temu, enabling the family-run company to reach customers in 14 European markets while significantly reducing logistics costs.

How Temu Helped a Madagascan Vanilla Family Business Sell Direct to Consumers Across Europe

For years, premium Madagascan vanilla supplier Malagasy Vanilla sold exclusively to restaurants, bakeries and wholesalers because the cost of shipping a single pack to individual customers often equalled the value of the product itself. That changed after the company joined Temu’s Local Seller Program in November 2025.

The Belgian-based business, which sources high-quality vanilla from Madagascar, has leveraged Temu’s logistics network to cut domestic shipping costs by nearly half through a partnership with Belgian postal operator Bnode. The move has enabled the company to enter the retail market for the first time and quadruple its sales within four months.

According to Belinda Rabenandrasana, co-Chief Executive Officer of Malagasy Vanilla, Temu has opened up an entirely new customer segment for the company.

“Temu opened a new avenue for us,” she said. “We were finally able to explore selling to individuals.”

Advertisement

The platform now contributes between five and 10 per cent of the company’s overall revenue.

Expansion into 14 European Markets

Malagasy Vanilla is among businesses participating in Temu’s Local Seller Program, launched in Europe in 2024 to help local merchants expand beyond their domestic markets.

Through partnerships with more than 150 logistics providers across Europe—including Bnode in Belgium, La Poste in France and DHL Group in Germany—Temu offers sellers access to affordable shipping and delivery infrastructure without requiring major investment in logistics.

After successfully establishing direct-to-consumer sales in Belgium, Malagasy Vanilla expanded into 14 European countries, including Germany, France, Spain and Poland.

Rabenandrasana said the logistics support, competitive shipping rates and seller assistance provided by Temu made the expansion possible.

Advertisement

“Without Temu and its partnership with Bnode, it would have been very difficult for a small business like ours to start selling directly to consumers,” she said.

She added that Temu also assists sellers in managing regulatory requirements such as the European Union’s Extended Producer Responsibility (EPR) compliance, making cross-border operations easier for small businesses.

Three Generations of Vanilla Expertise

Malagasy Vanilla traces its roots to three generations of the Rabenandrasana family in Madagascar’s vanilla industry.

Belinda’s grandfather began trading vanilla locally, while her father expanded operations across Madagascar. She launched the company’s international business in 2017, supplying premium Madagascan vanilla to European restaurants, pastry shops and food wholesalers before establishing operations in Belgium in 2023.

The company partners with growers and producer associations in Madagascar, where between 20 and 40 workers oversee the six- to 10-month curing process that transforms green vanilla pods into premium black vanilla.

Advertisement

Operations in Belgium focus on packaging, quality assurance and distribution.

Customer Reviews Drive Growth

Under its Lavani brand, Malagasy Vanilla sells gourmet-grade whole vanilla pods targeted at both professional chefs and home baking enthusiasts.

Rather than relying heavily on paid advertising, the company has benefited from Temu’s product discovery tools and customer reviews, helping the niche brand gain visibility organically.

According to Rabenandrasana, strong customer feedback has played a significant role in increasing traffic and boosting sales.

The brand currently maintains a customer review rating exceeding 99 per cent on the platform.

Advertisement

Future Plans

Looking ahead, Malagasy Vanilla plans to expand its European footprint further by establishing a warehouse in France and increasing sales across the continent.

The company is also developing new products, including vanilla extract and vanilla sugar, while planning to open a physical retail and production facility in Belgium later this year.

In addition, it intends to launch a social-impact initiative aimed at supporting vanilla-growing communities in Madagascar.

Reflecting on the company’s evolution, Rabenandrasana said the business continues to build on her family’s legacy.

“My grandfather worked locally, my father expanded nationally, and now we are building internationally,” she said.

Advertisement

Kindly share this post
Continue Reading

E-Business

FG Must Consider Data Security, Sovereignty in 3MTT Initiative – Stakeholders

Published

on

Kindly share this post

Stakeholders in Nigeria’s digital economy have urged the Federal Government to review its partnership with global recruitment platform Hello.cv under the 3 Million Technical Talent (3MTT) programme, citing concerns over data security, digital sovereignty and the country’s “Nigeria First” policy.

FG Must Consider Data Security, Sovereignty in 3MTT Initiative – Stakeholders

3MTT

The concerns follow the Federal Ministry of Communications, Innovation and Digital Economy’s announcement on May 6 of a 10 million-dollar partnership with Hello.cv aimed at increasing the global visibility of Nigerian technology professionals.

Under the initiative, 20,000 selected 3MTT fellows will receive a global professional profile package, including an Artificial Intelligence (AI)-powered job search agent, a professional curriculum vitae (CV) writer and a personal .cv domain, valued at 500 dollars per participant.

While stakeholders acknowledged the programme’s potential to improve global employment opportunities for Nigerian tech talent, they expressed concerns about the implications of hosting participants’ digital identities and data on a foreign domain.

Chief Executive Officer of Cyberchain and Global Digital Economy Strategist, Engr. Jude Ozinegbe, said the arrangement raised important questions about data ownership and jurisdiction.

According to him, registering domains under an entity outside Nigeria gives that entity a degree of control over activities associated with the domain.

Advertisement

“When you register your domain under a different entity outside your jurisdiction, that entity will have access to whatever is happening within that domain.

“In the long run, the Nigeria Data Protection Commission (NDPC) may have to examine the agreement and assess the security implications of such domain ownership,” he said.

Ozinegbe urged the NDPC to review the security protocols employed by Hello.cv to ensure compliance with Nigeria’s data protection regulations.

Also speaking, Ugonma Egwuatu of ECAM Global Services, an information and communications technology and data protection firm, said the security of data belonging to 20,000 fellows should be of significant interest to regulators.

She noted that while the ministry had the authority to determine how the programme was implemented, there was a need for greater transparency regarding the handling of participants’ personal information.

Advertisement

“The NDPC requires its registered Data Protection Compliance Organisations (DPCOs) to subscribe to the .ng domain.

“If a government ministry permits trainees to operate on a foreign domain, then the commission should examine the arrangement because we are dealing with the data of 20,000 Nigerians,” she said.

Egwuatu also called for clarity on how data generated through the platform would be processed, stored and protected.

“There should be explanations regarding the backend. What are they doing with the data of people who visit these sites? Why use a foreign domain instead of the .ng domain? These are legitimate questions that deserve answers,” she said.

She added that government should ensure appropriate third-party agreements and safeguards were in place before implementing such initiatives.

Advertisement

On his part, Chief Executive Officer of DNS Africa, Dr. Adebunmi Adeola Akinbo, said the objectives of the programme could still have been achieved while leveraging Nigeria’s country code top-level domain.

According to him, Hello.cv could have registered a hello.cv.ng or hellocv.ng domain in collaboration with the Nigeria Internet Registration Association (NiRA).

“The .ng domain can conveniently accommodate such a platform. If Hello.cv intends to onboard millions of Nigerians, it can work with NiRA to create a local domain structure.

“That way, the investment remains within Nigeria, strengthens the digital economy and supports local internet infrastructure,” he said.

Akinbo argued that excluding the .ng domain from the initiative undermined Nigeria’s digital identity and sovereignty.

Advertisement

“As good as the programme may sound, leaving the .ng domain outside this engagement and taking Nigerian data outside the country’s digital jurisdiction is not the best approach,” he said.

Also commenting, Founder and Chief Executive Officer of Precise Financial Systems Ltd., Yele Okeremi, stressed the importance of ensuring that investments in Nigeria’s digital economy create long-term domestic value.

According to him, building a sustainable technology ecosystem requires more than developing skilled professionals.

“Investment, particularly in technology and the knowledge economy, is not just about having smart people.

“It is also about who owns the infrastructure and who ultimately benefits from the value created. Nigeria must ensure it retains as much of that value as possible,” he said.

Advertisement

Similarly, Chief Executive Officer of the Internet Exchange Point of Nigeria (IXPN), Muhammed Rudman, described the use of foreign domains for a government-sponsored initiative as inconsistent with efforts to promote Nigeria’s digital economy.

“I don’t know where this idea came from, but it is unpatriotic for Nigerian companies funded by Nigerian resources to adopt .cv domains instead of .ng.

“Global companies such as Google register country-specific domains like google.ng when operating locally. Registering 20,000 additional .ng domains would improve Nigeria’s online visibility and strengthen the local internet ecosystem,” he said.

Rudman urged the Federal Government to support indigenous digital infrastructure by encouraging the use of the .ng domain.

The 3 Million Technical Talent (3MTT) programme is a flagship initiative of the Federal Ministry of Communications, Innovation and Digital Economy aimed at equipping Nigerians with globally relevant digital skills.

Advertisement

The programme provides free training in areas including software development, artificial intelligence, cloud computing, cybersecurity, data analytics, machine learning, animation, DevOps and user interface/user experience design through a hybrid learning model.

Stakeholders maintained that while the partnership with Hello.cv could expand international employment opportunities for Nigerian technology professionals, greater attention should be paid to safeguarding the country’s digital assets, promoting local internet infrastructure and ensuring compliance with Nigeria’s data protection framework.

Kindly share this post
Continue Reading

Trending