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How Managed IT Services Can Help Transform Your Business

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Managed IT services are IT infrastructure monitoring, maintenance, repair, and reporting operations carried out by a service provider on behalf of the business that owns the infrastructure.

In simple terms, it’s what happens when a business outsources the management of its IT to another firm that exists to take on such work, instead of leaving this task with in-house IT teams.

There’s an important point to note though. Occasional repair work done by a technician you’ve hired for a one-off job isn’t managed service, in the real sense that it’s understood. Managed services, unlike occasional repair and maintenance, are carried out based on a Service Level Agreement (SLA). And you typically pay for the service monthly.

When you have a working agreement with a Managed Service Provider (MSP), they will take care of a range of IT issues that you ask them to provide.

Whether you’re a small business or large corporation, you should consider using managed IT services.

Here’s why.

Managed Services or One-off Repairs?

As a business, you want your IT systems in top shape every hour, all day, throughout the work year. Your productivity depends on this, as does your bottom line (ultimately). Even if your workers are skilled and primed to do their jobs, they will be unable to produce the best quality output unless they have the tech tools in good condition.

For a long while, most companies in Nigeria have relied on technicians to fix these issues when they arise. They contact someone to sort out their problematic wiring, or set up a WLAN (Wireless Local Area Network).

But this approach is becoming less convenient. That’s because our businesses have grown so dependent on these technologies that our operations shut down if we have to wait for technicians to carry out hours-long fixes. When it takes too long to deal with IT problems, we lose hours or even days of productivity.

This is where managed services come in.

With managed IT services, you won’t have to hurry someone over to troubleshoot issues or burn precious hours while trying to figure out tech problems. Your IT infrastructure will be taken care of by experts, who ensure that issues are dealt with before they can threaten business continuity.

Examples of Managed IT Services

Here are some things that an MSP can do for your business.

  1. Managed WLAN

You don’t have to wait until there’s a problem with your business’s wireless connectivity before getting a technician to have a look at it. Why not let a team of experts manage the setup on your behalf so that they tackle any weaknesses that exist before it disrupts your activities?

  1. Enterprise Mobility

Companies often need their staff to deal with tasks while they are away from their offices. A managed services provider could help them set up channels that let employees to securely access their company’s digital platforms from wherever they are. MSPs also ensure that such systems are always functioning optimally, and will fix any issues that may arise with them.

  1. Managed Security

When an MSP provides managed security, they take on the monitoring and management of a client organization’s cybersecurity. They can help set up and maintain systems like virus blocking, Virtual Private Networks (VPN), and firewalls.

  1. Professional Services

Managed Services Providers also plan, design, implement and manage networks and general enterprise technology systems. This includes network audits and forensics, voice and data network visualization, installation and configuration, live network monitoring and 24-hour emergency maintenance, among others.

  1. Managed Cloud, Storage, and Backup

Instead of having their cloud-infrastructure on-site, most businesses now prefer to let cloud service firms provide and take care of those facilities on their behalf.

What You Stand to Gain with Managed Services

  1. Frees Up Time and Resources

MSPs take a significant amount of load off businesses. They no longer have to struggle with very technical repair and monitoring tasks. This frees up time and resources that they can channel to the core aspects of their operations.

  1. Increases Productivity

Given more time and resources, your team will be able to achieve more. The improved IT services you get from your MSP will also allow your staff to do better at their jobs—they don’t have to struggle with outages that disrupt their work, for instance.

  1. Smaller Budget

Depending on what your IT needs are, you may not even need an IT team if you’re using a managed service provider. The MSP could completely take on that role. This takes out the cost of training and remunerating an in-house IT team.

  1. Scalability

If your business grows, or if the demand for your services increases, you may need to ramp up your IT resources to meet up with the market’s requests. Managed services are designed to adjust quickly to this. You can scale up or scale down the service you are getting with relative ease. You don’t have to hire and train staff, change your technologies and incur the costs that accompany these things.

  1. Support

If there’s anything about your IT that you’re not sure about, you can call your MSP and ask them to make it clearer to you. The more customer-centric service providers will respond promptly to your requests and keep you updated on things as often as is possible.

Does Your Organization Need Managed Services?

Your business or agency needs to consider managed IT services if it meets one or more of these criteria:

  • Your in-house IT team is overworked or struggling to keep up with the many tasks on their plate
  • The organization has a growing IT infrastructure that requires constant monitoring
  • IT maintenance costs are expanding rapidly and eating into your budget
  • You are dissatisfied with the current level of support you’re getting for your IT infrastructure

A Managed IT Services Provider You Can Trust

If you would like to find out more about managed services, you can speak with the IT consultants at Layer3. They could help you determine what kind of services your business needs, and how they should be deployed.

For over 14 years, Layer3 has served clients in both the private and public sectors of Nigeria, providing them with the technologies that meet their peculiar needs. You could benefit from their extensive expertise in cybersecurity, managed WLAN, mobile device management, and network maintenance.

Get started with managed services to help your business up the growth curve. Contact us now to begin this journey.

Keywords – internet consulting , onsite support , remote support , network consulting , data recovery , backup services , mobile device  management , cybersecurity , network maintenance , managed cloud service , virus blocking, Virtual Private Networks (VPN), firewalls, Managed Service Provider (MSP), IT infrastructure monitoring, maintenance, repair


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E-Business

Confronting the Google Monolith: Survival Strategies for Online Businesses

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By Reuben Kalu.

In the vast expanse of the digital realm, Google looms large, an omnipresent force shaping the way we navigate, search, and conduct business online.

From its humble beginnings as a search engine to its current status as a multifaceted tech behemoth, Google has entrenched itself deeply into the fabric of the internet.

Its influence is undeniable, its reach unparalleled, and its ubiquity seemingly inescapable. But can you truly run an online business without Google?

The answer, in today’s digital landscape, is a resounding no. You have no choice.

Google’s dominance extends across multiple facets of the online world, making it virtually impossible for businesses to thrive without engaging with its ecosystem.

From search engine optimization (SEO) to online advertising, email services to analytics, Google’s suite of products and services permeates every aspect of the online business landscape.

Attempting to operate without Google is akin to swimming against a relentless tide, fighting an uphill battle fraught with obstacles and limitations.

At the heart of Google’s influence lies its search engine, the gateway through which billions of internet users navigate the vast expanse of online content. .

Google’s search algorithms wield immense power, determining which websites rank prominently in search results and which languish in obscurity.

For businesses seeking to attract organic traffic and expand their online presence, optimizing for Google’s search algorithms is not merely advisable—it’s imperative.

But Google’s influence extends far beyond search. Consider Google Ads, the company’s advertising platform that enables businesses to reach targeted audiences through paid search, display, and video advertising.

With billions of searches conducted on Google each day, Google Ads provides unparalleled reach and visibility, allowing businesses to target potential customers with pinpoint accuracy.

Attempting to compete in the online advertising arena without leveraging Google Ads is akin to entering a battle unarmed—a futile endeavor destined for failure.

 

Moreover, Google’s suite of productivity tools, including Gmail, Google Drive, and Google Workspace, has become indispensable for businesses seeking to streamline their operations and enhance collaboration.

With seamless integration across devices and platforms, Google’s productivity tools offer unparalleled convenience and efficiency, empowering businesses to work smarter, not harder.

Attempting to eschew Google’s productivity suite in favor of alternative solutions is not only impractical but also unwise, depriving businesses of the tools they need to succeed in today’s fast-paced digital landscape.

Furthermore, Google Analytics stands as the gold standard for web analytics, providing businesses with invaluable insights into their online performance and audience behavior.

From tracking website traffic and user engagement to analyzing conversion metrics and customer demographics, Google Analytics offers a comprehensive toolkit for optimizing online marketing strategies and driving business growth.

Attempting to gauge online performance without leveraging Google Analytics is akin to flying blind, devoid of the critical data needed to make informed decisions and drive meaningful results.

But perhaps the most formidable aspect of Google’s influence lies in its role as a gatekeeper of information and access.

With billions of users relying on Google’s platforms and services each day, the company wields immense control over the flow of online traffic and the dissemination of information.

For businesses seeking to connect with customers and expand their reach, Google’s dominance presents both a tremendous opportunity and a formidable challenge.

Attempting to circumvent Google’s influence and establish an online presence independent of its ecosystem is a Herculean task, fraught with uncertainty and risk.

In essence, attempting to run an online business without engaging with Google is akin to swimming against a relentless tide, fighting an uphill battle fraught with obstacles and limitations.

While alternative platforms and solutions exist, none possess the ubiquity, reach, and influence of Google’s ecosystem.

To thrive in today’s digital landscape, businesses must embrace Google’s dominance and leverage its suite of products and services to their advantage. You have no choice.

In conclusion, Google’s pervasive influence permeates every aspect of the online business landscape, making it virtually impossible to escape its grasp.

From search engine optimization to online advertising, productivity tools to web analytics, Google’s ecosystem encompasses a vast array of products and services that have become indispensable for businesses seeking to succeed in the digital age.

While alternative solutions may exist, none possess the ubiquity, reach, and influence of Google’s ecosystem.

To thrive in today’s digital landscape, businesses must embrace Google’s dominance and leverage its suite of products and services to their advantage.

You have no choice.


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Hydrogen Hosts Catalyst Workshop, Highlights Resilient Business Models for Fintech Startups

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As part of its mission to empower African businesses with tools needed to thrive, garner admiration, and foster global acclaim, leading payment solution company, Hydrogen Payment Services Company Limited (Hydrogen), recently partnered with the Co Creation Hub (CcHub), to host the latest edition of the Catalyst workshop in Lagos.

The discourse addressed the potential risks and opportunities for startups and saw experts advise participants on the need to develop resilient business models that would scale across different economic climes.

Moderated by Miracle Ezechi, Digital Marketing Manager, Hydrogen, the panel session addressed dominant issues about the theme: ‘Adapting Fintech Business Models to Economic Climes: Flexibility, Agility and Customer-centricity’.

Mr. Emeka Awagu, Chief Technology Officer, Hydrogen, who spoke as a panellist, addressed the issue of customer-centricity, which according to him, is key to Fintech growth.

He advised startups to listen to customer demands and understand their needs in order to develop the right solutions that will lead to long term market viability.

“Innovation is key for startup growth. However, understanding customers’ needs and change in behaviour will help any startup to innovate better.

“Startups must be flexible and agile to develop solutions with high interoperability and processing speed, and they must be ready to learn from startups that have failed,” Awagu said.

With an estimated 61.07 percent of startups failing, the participants stressed the need for prudence.

“Statistically, a staggering number of startups fail, often due to financial mismanagement. Hence, founders must prioritise understanding and maintaining a healthy the Cost-to-Earnings ratio.

“It is not just a number, but a pivotal indicator of a company’s financial health as well as being a key attractiveness determinant for investors,” Awagu added.

On his part, Ina Alogwu, the Group Director, Digital Transformation, ARM HOLDCO, who also spoke as a panellist at the session, stressed the need for startups to develop sustainable products and solutions that will help them remain competitive in an environment that is faced with harsh economic realities.

“Many startup businesses fail within their first five years, however upcoming startups should not be discouraged, rather develop a culture that will encourage them to understand the reasons for failure and learn from mistakes.

“Startups should not be too rigid with their solutions and should be ready to accept changes that will drive innovation,” Alogwu stated.

Hydrogen will be deepening its economic impact series with a webinar planned for Thursday, April 25, even as businesses across Africa continue to face an array of challenges, ranging from inflation and currency fluctuations to rising operating costs.

Themed ‘Navigating Economic Challenges: Strategies for Sustainable Growth,’ the webinar will delve into key areas critical for businesses to not only survive but thrive in the face of economic adversity. Register using this link – https://bit.ly/Hydrogenwebinar.

Esteemed panellists for this event include Taofik Odukoya, CEO, Vanguard Pharmacy, and Okechukwu Odimgbe, Chief Financial Officer, Hydrogen. The session will be moderated by Nnenna Sam-Obioha, Ecosystem Orchestrator, Hydrogen.

 


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Dexude Secures Funding to Revolutionize Education in Nigeria, Beyond

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Dexude, a leading edtech platform with operations in Nigeria, has announced that it has been awarded the prestigious Business Finland TEMPO funding.

Dexude Secures Funding to Revolutionize Education in Nigeria, Beyond

Charles Emembolu, founder of Dexude,

This significant funding injection marks a pivotal moment in Dexude’s journey towards transforming education through its AI-powered, live-first, expert-led, and community-driven platform.

The Business Finland TEMPO funding is specifically designed to support startups and SMEs aiming for international growth by building their expertise and solutions into international success stories in innovative ways.

Dexude’s commitment to innovation, coupled with its vision to enable a billion learners worldwide, aligns perfectly with the objectives of the TEMPO funding.

Commenting on this milestone achievement, Charles Emembolu, founder of Dexude, remarked, “We are incredibly honored and excited to receive the Business Finland TEMPO funding. This funding is not only a validation of Dexude’s mission to reinvent education but also a testament to the hard work and dedication of our team. With this support, we are poised to accelerate our efforts in democratizing access to quality education and empowering learners across Nigeria and beyond.”

L-r; Kelvin Chikezie, co-founder of Dexude; Kashifu Inuwa Abdullahi, Director-General/CEO of the National Information Technology Development Agency (NITDA); and Charles Emembolu, founder of Dexude

Kelvin Chikezie, co-founder of Dexude, added, “Securing the Business Finland TEMPO funding is a significant milestone for Dexude. It underscores our commitment to leveraging technology and innovation to revolutionize the way people learn and grow. We are grateful to Business Finland for believing in our vision, and we are excited to embark on this next chapter of Dexude’s journey.”

Dexude is on a mission to redefine education by providing learners with access to influential experts and thought leaders, live interactions, and a vibrant community-driven learning experience.

Through its platform, Dexude aims to break down barriers to learning and empower individuals to pursue their passions and unlock their full potential.

 

 

 

 


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