Telecom
Ericsson, MIT Technology Review Insights Release a Report on How Operators are Preparing for 5G

Ericsson, in collaboration with MIT Technology Review Insights, released a report titled “The 5G Operator” to examine how telecom operators are preparing for 5G opportunities and challenges.

5G network technology gives telecommunications operators the ability to deliver many new applications and services in dynamic ways. Low-latency connectivity, ultra-high broadband speeds, and mobile edge computing capabilities will create myriad innovative business opportunities as well as consumer experiences.
Many of 5G’s clearer use cases—such as autonomous vehicle fleets, internet of things, and management of fully-automated factories—are enterprise-focused, which gives operators a path to new revenue creation.
But such services are still only just emerging, and carriers do not possess all the vertical-industry knowledge or specific application development experience to effectively explore the seemingly infinite service opportunities that 5G presents.
There is a growing understanding that operators cannot do it alone, and that an innovative ecosystem of partners will be crucial to future success.
This report explores how IT and network executives at leading operators worldwide are creating a roadmap to 5G, including strategies for rethinking network operations, IT, business support systems (BSS), and business processes to accommodate a growing number of digital service partners in rapidly expanding ecosystems. The key findings are as follows:
- Collaboration is the operating model for 5G delivery. 5G provides telecoms operators with powerful technological capabilities that can dramatically accelerate the digital transformation of companies across industries and geographies.
But executives interviewed for this report state that getting the full value of 5G is not something they can do on their own. To take advantage of the infinite possibilities will require an ecosystem of partners, and partner collaboration will become the baseline for success.
Partnerships will include hardware and software companies, traditional and digital players, and large and small innovators—all of which can bring specific application and domain expertise needed to exploit new niches.
- Scaling 5G services will require an ‘app store’ style of customized connectivity. To be an effective innovation partner in the 5G era, BSS functions such as billing, service creation, and catalog management must be open and agile, and provide opportunity for partners to “plug-and-play.”
One implication of this is that BSS capabilities, empowered by AI, analytics, and automation, will provide building blocks for partners to employ by themselves in a type of “app store.”
The goal for becoming truly scalable and innovative is to become close to “zero touch,” which will require greater network and IT integration for the automation of key BSS functions such as “configure, price, quote.”
- Rich data sets offer infinite opportunities for automation, AI, and real-time insight. With increasingly rich data sets, operators are becoming their customers’ partners in business intelligence, AI, and in generating new opportunities for value creation.
This requires operators to become more embedded in their customers’ digital businesses using increasingly virtualized and automated capabilities, provisioning uniquely defined services around specific customer requirements.
- Cloud migration is a key success factor for BSS. Cloud migration is certainly at the top of the agenda for network operators in their preparation for 5G.
But there is less maturity in moving network functions to the cloud than there is in IT, and there is little appetite for moving stable applications to a cloud environment where they may be more costly or challenging to virtualize.
Customer experience is one capability that executives agree should be moved to the cloud—a virtualized, on-demand service delivery platform is the foundation upon which new innovative services will be created swiftly, in collaboration with the carrier, its service partners, and customers.
- 5G will be an organizational as well as technological transformation. From sales and marketing to operations, IT, network management, pricing, and billing, there will be enormous changes that operators must plan for in 5G roadmaps.
The internal processes of telecoms operators are usually more aligned to consumer than enterprise segments, and this will need to change as connected devices soon outnumber human subscribers and complex enterprise services are deployed at scale.
A huge shift is the closer integration of network and IT teams, processes, and platforms, as service provisioning becomes more virtualized and new offers are developed with partners in cloud-native environments.
Telecom
GSMA Urges Import Duties Exemption for Smartphones

Global System for Mobile Communications Association (GSMA) has urged African governments to recognise telecommunications as a core economic pillar and implement specific tax reforms that could dramatically accelerate digital inclusion across the continent.

Mr. Daddy Mukadi, chair of GSMA Africa’s Policy Group, proposed a two-to-three-year exemption on import duties and taxes for entry-level smartphones priced between $40 and $150 to help bridge the usage gap.
He also called for the removal of entry duties on telecommunications equipment for at least three years to support the expansion of network coverage.
“These measures would help deliver inclusive and sustainable digital technology for economic and social progress. They would also support faster connectivity, improved access and the ability to connect more people, businesses and communities to the digital economy,” he said.
Mukadi who is also the chief regulatory officer of Airtel Africa, spoke at the first edition of the États Généraux du Secteur des Postes et Télécommunications in Kinshasa, DRC, an event convened to support the development of a strategic roadmap for the country’s digital and telecommunications sector and attended President Félix Tshisekedi.
He urged government and industry stakeholders to rethink the role of telecommunications in national development, arguing that it should be framed not as a sector specific concern, but as a continent-wide imperative.
“The telecoms sector can no longer be considered merely as a support sector. It is now a core sector. Both are vital, and every other sector, from security and finance to transport and health, depends on digital technology for growth,” Mukadi said.
His remarks come at a critical moment for Africa’s digital economy. According to the GSMA’s Mobile Economy Africa 2025 report, the mobile sector contributed $220 billion to the continent’s economy in 2024.
This is equivalent to 7.7per cent of GDP and is projected to reach $270 billion by 2030. Yet despite mobile networks now covering 95per cent of Africa’s population, nearly 75per cent of people across the continent remain offline.
The GSMA identifies this gap as Africa’s greatest connectivity challenge, driven above all by the unaffordability of devices.
Mukadi therefore called for strategic adjustments to public policy, as well as legal and regulatory frameworks, to support wider access to digital services. He said the telecommunications sector should be treated as a foundational pillar of economic development, with stakeholders working together to accelerate investment, expand coverage and close the usage gap across the continent.
The Chief Regulatory Officer of Airtel Africa also highlighted key barriers to digital inclusion, including the affordability of smartphones and the impact of import duties on telecommunications infrastructure.
He added that government and the private sector must work closely to create a regulatory environment that encourages innovation, protects consumer interests and supports long-term investment.
Telecom
Court Blocks Telcos from Cutting Nairtime’s Credit Services

Federal High Court in Abuja has issued an interim injunction restraining MTN Nigeria and Airtel Networks from suspending or interfering with Nairtime Nigeria’s access to critical telecommunications platforms including short codes, SMS, USSD, and billing services, following a directive by the Federal Competition and Consumer Protection Commission (FCCPC) that left Nigerians without a safety net.

The order, granted on April 24, 2026 in Suit No: FHC/ABJ/CS/779/2026, ensures that millions of consumers, particularly those without access to traditional banking, can continue to access airtime and data on credit, services increasingly vital for daily communication, work, education, and digital participation.
Nairtime, part of the Optasia Group, is a leading provider of airtime and data credit services in Africa and the Middle East, facilitating micro-lending for mobile users.
According to Nairtime, the court’s intervention provides policy certainty and reinforces the legitimacy of its operations, which are conducted under a valid Value-Added Service licence issued by the Nigerian Communications Commission (NCC).
The company noted that the suspension linked to the Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations 2025 risked disrupting services relied upon daily by ordinary Nigerians.
Ms Uchenna Agbo, chief commercial officer of Optasia and chief executive officer of Nairtime Nigeria Limited, said: “This decision is ultimately about protecting underserved Nigerian consumers.
It ensures that millions of people, many of whom are underserved by traditional financial systems, retain uninterrupted access to essential digital services. Over time, using these services responsibly can help them prove reliability and improve their chances of accessing bigger financial opportunities in the future.
“Our platform enables responsible, data-driven lending that keeps people connected when they need it most and we look forward to working with our partners to restore services in a manner that resumes full service value to the Nigerian consumers without further delay.”
Nairtime reaffirmed its commitment to consumer and data protection through stringent governance frameworks and ethical use of artificial intelligence, and emphasised that it shares the broader consumer protection objectives of the Federal Government while remaining open to constructive engagement with regulators and industry partners.
Agbo added: “We have built a system that supports inclusion at scale, while maintaining strong risk controls for industry stability and economic impact. This ruling allows us to continue delivering safe, reliable services that Nigerians depend on every day.
“We remain focused on ensuring that the Nigerian consumer stays at the centre of innovation and will continue working with regulators and our partners, including MTN and Airtel, to promote a fair, transparent, and inclusive digital ecosystem that benefits Nigeria and all Nigerians.”
Optasia, which listed on the Johannesburg Stock Exchange in late 2025 and was founded in Nigeria 14 years ago, provides the infrastructure layer connecting mobile network operators and banks to millions of underserved customers.
Through global partnerships with 50 distribution partners and 17 financial institutions, including some of Africa’s largest MNOs and tier-one banks, the platform uses proprietary AI that processes credit decisions in under one second, using alternative data to assess risk for customers who have never held a formal credit product.
Beyond telcos, the company is also developing new propositions including SME and merchant finance, longer-term and higher-value credit, telco BNPL and revolving credit lines, and embedding its platform across adjacent ecosystems and verticals.
Telecom
Truecaller Tags Nigeria as Africa’s Spam Call Capital

Nigeria has been ranked the most spammed country in Africa, according to a new report by Truecaller has shown. The report showed that more than half of all unknown calls received by Nigerians in 2025 were identified as spam or fraudulent.

About 51 per cent of unknown calls were flagged as spam, placing Nigeria eighth in the world and ahead of African countries like South Africa, Kenya, Ghana and Ethiopia.
According to the report, most spam calls in Nigeria are linked to telecom companies and network-related promotions. Telecom-related calls made up 35 per cent of spam calls, while sales and telemarketing accounted for 10 per cent. Scam calls represented six per cent.
Truecaller said many Nigerians now struggle to know whether an unknown caller is a real network provider, a marketer, or a fraudster pretending to be from a trusted company.
The report also noted that Brazil faces a similar problem, with telecom-related calls dominating spam activities.
Globally, Indonesia ranked as the most spammed country in the world, with 79 per cent of unknown calls marked as spam. Chile came second with 70 per cent, while Vietnam, Brazil and India completed the top five.
The company added that the Middle East and Africa region passed 100 million monthly active users in late 2025, making Africa one of its fastest-growing markets.
Chief Executive Officer of Truecaller, Rishit Jhunjhunwala, said fraud and impersonation calls have become a serious global concern.
He said the company plans to focus more on stopping fraudulent calls before they reach users in 2026.
Truecaller also announced that it surpassed 500 million monthly active users worldwide as of March 31, 2026, with more than 150 million users outside India.
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