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Ericsson, MIT Technology Review Insights Release a Report on How Operators are Preparing for 5G

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Ericsson, in collaboration with MIT Technology Review Insights, released a report titled “The 5G Operator” to examine how telecom operators are preparing for 5G opportunities and challenges.

5G network technology gives telecommunications operators the ability to deliver many new applications and services in dynamic ways. Low-latency connectivity, ultra-high broadband speeds, and mobile edge computing capabilities will create myriad innovative business opportunities as well as consumer experiences.

Many of 5G’s clearer use cases—such as autonomous vehicle fleets, internet of things, and management of fully-automated factories—are enterprise-focused, which gives operators a path to new revenue creation.

But such services are still only just emerging, and carriers do not possess all the vertical-industry knowledge or specific application development experience to effectively explore the seemingly infinite service opportunities that 5G presents.

There is a growing understanding that operators cannot do it alone, and that an innovative ecosystem of partners will be crucial to future success.

This report explores how IT and network executives at leading operators worldwide are creating a roadmap to 5G, including strategies for rethinking network operations, IT, business support systems (BSS), and business processes to accommodate a growing number of digital service partners in rapidly expanding ecosystems. The key findings are as follows:

  • Collaboration is the operating model for 5G delivery. 5G provides telecoms operators with powerful technological capabilities that can dramatically accelerate the digital transformation of companies across industries and geographies.

But executives interviewed for this report state that getting the full value of 5G is not something they can do on their own. To take advantage of the infinite possibilities will require an ecosystem of partners, and partner collaboration will become the baseline for success.

Partnerships will include hardware and software companies, traditional and digital players, and large and small innovators—all of which can bring specific application and domain expertise needed to exploit new niches.

  • Scaling 5G services will require an ‘app store’ style of customized connectivity. To be an effective innovation partner in the 5G era, BSS functions such as billing, service creation, and catalog management must be open and agile, and provide opportunity for partners to “plug-and-play.”

One implication of this is that BSS capabilities, empowered by AI, analytics, and automation, will provide building blocks for partners to employ by themselves in a type of “app store.”

The goal for becoming truly scalable and innovative is to become close to “zero touch,” which will require greater network and IT integration for the automation of key BSS functions such as “configure, price, quote.”

  • Rich data sets offer infinite opportunities for automation, AI, and real-time insight. With increasingly rich data sets, operators are becoming their customers’ partners in business intelligence, AI, and in generating new opportunities for value creation.

This requires operators to become more embedded in their customers’ digital businesses using increasingly virtualized and automated capabilities, provisioning uniquely defined services around specific customer requirements.

  • Cloud migration is a key success factor for BSS. Cloud migration is certainly at the top of the agenda for network operators in their preparation for 5G.

But there is less maturity in moving network functions to the cloud than there is in IT, and there is little appetite for moving stable applications to a cloud environment where they may be more costly or challenging to virtualize.

Customer experience is one capability that executives agree should be moved to the cloud—a virtualized, on-demand service delivery platform is the foundation upon which new innovative services will be created swiftly, in collaboration with the carrier, its service partners, and customers.

  • 5G will be an organizational as well as technological transformation. From sales and marketing to operations, IT, network management, pricing, and billing, there will be enormous changes that operators must plan for in 5G roadmaps.

The internal processes of telecoms operators are usually more aligned to consumer than enterprise segments, and this will need to change as connected devices soon outnumber human subscribers and complex enterprise services are deployed at scale.

A huge shift is the closer integration of network and IT teams, processes, and platforms, as service provisioning becomes more virtualized and new offers are developed with partners in cloud-native environments.


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Telecom

ALTON Rues Vandalism, Others as Critical Infrastructures Suffer Attacks

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Association of Licensed Telecoms Operators of Nigeria (ALTON), has decried persistent challenges such as vandalism, high operating costs, and regulatory bottlenecks threatening service delivery despite recent improvements in investment inflows.

ALTON Rues Vandalism, Others as Critical Infrastructures Suffer Attacks

Gbenga Adebayo, chairman, ALTON, warned that the continuous attack are putting strains on Nigeria’s telecom sector which serve as the backbone of the country’s economic and digital systems,

Adebayo, speaking in an interview on ARISE News, described telecommunications as the critical foundation supporting all sectors of the economy.

“Telecom operators are the infrastructure of infrastructures that supports all other sectors,” he said, stressing that the industry remains central to power, transport, security, and financial services.

Adebayo noted that the recent 50% tariff adjustment has helped restore investor confidence in the sector after years of underinvestment.

“It has restored confidence in the sector… we are seeing investment, we are seeing now the impact of that investment,” he said, adding that the sector is now beginning to recover gradually.

But, he warned that improvements in service quality remain constrained by multiple external challenges, including vandalism, insecurity, and regulatory bottlenecks.

“Things can be better… but there are also other external factors… vandalism, behavior of public actors, behavior of non-state actors,” he explained.

Adebayo highlighted the scale of infrastructure damage, particularly on fibre networks, noting a major disparity between international and domestic connectivity routes.

“The fiber optic in the Atlantic… has witnessed probably one outage in two years… the one running from Lagos to Kano, we record an average of about 40 cuts a day,” he said.

He explained that such disruptions significantly increase operating costs and affect service quality across the country.

Beyond vandalism, he pointed to theft of telecom equipment such as batteries and generators, as well as security challenges that prevent timely restoration of services in some regions.

“Issue of security… people are stealing batteries, they’re stealing generators,” he said, noting that some areas remain inaccessible during outages until security conditions improve.

Adebayo also called for urgent reforms in right-of-way charges and taxation policies, arguing that telecom infrastructure should be treated as essential national infrastructure.

“Right of way should become free of charge across the country… issue of multiple taxation… it has to be a thing of the past,” he stated.

On rising energy costs, he said operators are gradually adopting hybrid and renewable energy solutions, although the transition is slow and still exposed to vandalism risks.

“We are doing a lot on renewable energy and providing hybrid solution… but that takes time,” he said.

Adebayo concluded that while policy support and investment inflows are improving the outlook of the sector, sustainable progress will depend on stronger protection of telecom infrastructure and coordinated action among government, regulators, and communities to address vandalism, insecurity, and regulatory inefficiencies.

 

 


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Uber Expands Beyond Rides, Launches Hotel Booking With Expedia

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Ride-hailing company Uber has introduced a new feature that allows users to book hotel rooms directly through its app, as part of its strategy to evolve into a broader lifestyle and services platform.

Uber announced that the hotel booking service is being launched in partnership with Expedia Group, giving users access to more than 700,000 hotel properties worldwide.

The company said the collaboration is also expected to expand in future to include short-term rental listings from Vrbo.

According to Uber, the hotel booking tool offers features similar to traditional online travel platforms, including destination search, maps, and filters based on pricing, amenities and guest ratings.

Users can also complete bookings using payment information already saved on the app.

Speaking during a presentation in New York City, Uber Chief Executive Officer, Dara Khosrowshahi, said the company was broadening its offerings beyond transportation and food delivery.

“We’re no longer just an app for rides, or even a family of apps for rides and eats. Uber is now an app for everything,” he said.

Chief Executive Officer of Expedia, Ariane Gorin, said the partnership was aimed at simplifying travel planning for users.

“Together, we can reduce the number of steps, save people time and money,” she said.

Uber’s latest move builds on its expansion strategy which began with the launch of Uber Eats in 2014.

Initially focused on food delivery, Uber Eats has since expanded into retail services, allowing customers to order products such as cosmetics, groceries and electronics.

Industry analysts say the development reflects the growing global trend toward “super apps” — digital platforms that combine multiple everyday services within one ecosystem.

This model is already widely adopted in markets such as China, where platforms like WeChat and Alipay integrate messaging, payments, travel bookings and e-commerce services.

Competitors are also broadening their offerings.

For instance, Airbnb has expanded beyond accommodation to include bookable local experiences, wellness services and mobility options.

Uber also disclosed plans to integrate more artificial intelligence-powered tools into its platform.

The company said upcoming features would enable users to plan meals, generate shopping lists and arrange deliveries through conversational prompts, while a voice assistant is also in development to support hands-free navigation within the app.


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FG Okays 112 as Toll-Free National Emergency Response Number

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National Economic Council (NEC) of Nigeria has officially approved 112 as the unified, toll-free national emergency number to streamline responses to security, medical, fire, and natural disasters.

FG Okays 112 as Toll-Free National Emergency Response Number

It is part of measures to strengthen Nigeria’s emergency lifeline and build a unified and coordinated national response to emergencies.

NEC also approved the establishment of a multi-agency implementation committee and programme coordination led by the Office of the Vice President and the National Communications Commission (NCC).

The approval was part of decisions taken at the 157th meeting of the NEC held virtually and chaired by Vice President Kashim Shettima.

Shettima said the 112 emergency lifeline had become necessary to prevent delay caused by bureaucratic bottlenecks, noting that what the citizens seek urgently when confronted by a natural disaster or insecurity is an urgent response and not bureaucracy.

“This is not only a technical reform. It is a test of the state’s humanity. In moments of fire, accident, robbery, medical emergency, flood, violence, or panic, citizens do not need bureaucracy.

“They need a response. They need to know one number to call, one system to trust, and one coordinated chain of action that moves quickly enough to save lives,” he stated.

He explained that while Nigeria is not beginning from zero, as the emergency number had been in existence, what is required at the moment “is coordination, adoption, standard operating procedures, public awareness, institutional ownership, and trust”.

The vice president described NEC as the nation’s economic engine room, where the federal government and the states must convert the Renewed Hope Agenda of President Bola Tinubu into practical outcomes.

 

 


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