E-Financial
FCMB Explains CBN policies, Products & Services @ Nationwide Customers Meet
First City Monument Bank (FCMB) has commenced a nationwide customer forum to educate her customers on the recent cashless policies of CBN; and solicit suggestions aimed at improving the Bank’s services, in its bid to step up engagement with customers across all segments.
With a growing emphasis on Cashless Banking to provide safer financial services to customers, FCMB recognizes the need to significantly increase access to a range of financial services, including savings accounts, payments, transfers and other products and services for its customers and the unbanked population.
The regional meetings held in Abuja, Kano, Onitsha and Port-Harcourt with overwhelming attendance recorded active participation from the Bank’s customers and select clients.
The excitement expressed by participants in the regions was an indication that the initiative was very timely.
The regional forum was also used to explain the programmes of the Bank to the customers including effective banking services.
Some of the questions asked at the forum centered on the new banking policies by CBN; how they will affect local traders as most of their businesses are being transacted in rural areas.
Customers also wanted to know about the charges intra and inter-bank transfers attract and how ready the Bank is in handling the volume of e-transactions that the cashless policy will bring.
Commenting on the need for FCMB to hold regular regional interactions with her customers and clients, Ikechukwu Kalu, group head, Marketing & Communications said: “our customer is the reason we are in business, hence the Bank’s commitment in maintaining regular contact and ensuring that information elicited through these engagements are structured into our strategic and tactical initiatives so we can be better for our customers. We take the voice of the customer seriously and we believe that information sharing is of utmost importance to the growth of our brand. The interactions in the four locations provided quality education on the CBN cashless policy and a good platform for us to receive feedback from our customers on product and services and e-channels”.
He encouraged customers to avail themselves of the cash-less inclined products of the Bank such as FCMBOnline, FCMBMobile, FCMB FlashMeCash, ATMs, Points of Sale (POS) etc as they are simple to use and secure.
Kalu said “the Customer forum along with our other effective communication platforms have been created to engage our customers and clients regularly to further strengthen our commitment to them and increase service delivery across our channels. In our efforts to serve and support smaller businesses, we have in recent times, boosted our Retail Banking expertise, as well as developed a portfolio of cash-lite and mass market banking products to ensure that all fragments of the Nigerian population, regardless of their socio-economic status, have access to the excellent services being offered by FCMB”.
Kalu who also assured the Bank’s clients that FCMB had adequate capital to support them to expand their businesses for the development of the economy, explained that the Bank had adopted strategies and put dedicated staff and resources together to meet the demands of its clients.
He stressed the need for the clients to in turn be loyal and supportive to the Bank to boost effective and efficient service delivery to customers.
The nationwide customer forum initiative is one among many, First City Monument Bank (FCMB) under the leadership of Mr. Ladi Balogun, its group managing director / chief executive officer, has lined-up to take banking to the grassroots and meet the needs of its customers to consolidate its inroad in the retail space.
With its recent restructuring into a holding company (FCMB Group Plc) which provides additional level of governance for the bank, FCMB is now better focused to shareholder and customer value.
E-Financial
Bank Customers to Pay N1,500 for ATM Card Issuance, Replacement – CBN

Central Bank of Nigeria (CBN) has said that the cost of issuing or replacing a standard debit or credit card will rise by 50 percent to about N1,500, up from about N1,000.

The new charge is contained in the Exposure Draft of the Guide to Charges by Banks and Other Financial Institutions in Nigeria, 2026, released by the Central Bank of Nigeria.
The draft followed a circular issued to banks, other financial institutions and the public, dated April 21, 2026, and signed by Rita I. Sike, director, Financial Policy and Regulation Department.
Under the revised guide, issuance and replacement of regular or basic debit and credit cards will attract a N1,500 fee, while charges for premium debit, credit or hybrid cards will be negotiable.
In the 2020 guide, debit card charges were fixed at N1,000 as a one-off fee for issuance, replacement of lost or damaged cards, and renewal upon expiry, applicable across all card types.
The CBN said the review is part of its mandate to promote a safe and sound financial system, accelerate the adoption of innovative financial services, and enhance financial inclusion, particularly in micropayments and transactions.
According to the regulator, the revised guide expands the range of financial services, encourages innovation, strengthens oversight and accountability, and promotes financial inclusion through lower tariffs for micropayments. It also updates certain banking charges to support increased use of electronic channels and accommodate new industry participants since the 2020 version.
The apex bank said the draft has been exposed to the public for comments and input on the proposed fees, with submissions expected via [email protected] on or before May 08, 2026.
The guide provides a framework for the application of charges, including fees and rates, on products and services offered by financial institutions in Nigeria. It applies to all institutions licensed or regulated by the Central Bank of Nigeria.
The charges, according to the regulator, were developed following extensive consultations with stakeholders and are aimed at enhancing flexibility, standardisation, transparency and competition in the financial system.
It added that where charges are designated as negotiable, financial institutions must inform customers of their right to negotiate at the start of transactions and reach mutual agreement on applicable fees through verifiable means.
Where limits are specified, charges must not exceed the prescribed maximum or fall below the minimum.
The apex bank noted that the guide is not exhaustive and that financial institutions must seek prior approval before introducing new products, services or charges not covered.
The framework applies to a wide range of institutions, including commercial banks, merchant banks, payment service banks, non-interest banks, microfinance banks, finance companies, primary mortgage banks, development finance institutions, credit guarantee companies, mobile money operators, and other institutions designated by the regulator.
In line with existing consumer protection regulations, the apex bank said non-credit charges can only be applied to the extent of the available account balance, with any outstanding fees deferred until the account is funded. Such deferred charges will not attract interest.
The guide is to be read alongside the relevant guidance notes and glossary provisions and will supersede the 2020 version when it takes effect on May 1, 2026.
E-Financial
ProvidusBank Launches Ado-Ekiti Branch, Eyes Nationwide Rollout

ProvidusBank Plc has commissioned a new branch in Ado-Ekiti, advancing its expansion strategy across Nigeria’s high-growth markets while leveraging its compliance with the Central Bank of Nigeria’s (CBN) recapitalisation directive since January 2025.

ProvidusBank
The move aims to enhance financial inclusion, support local enterprises, and deliver banking services closer to communities and businesses.
At the event, Executive Director/Chief Financial Officer, Deoye Ojuroye, described the rollout as part of a 12-month plan to bolster the bank’s nationwide presence.
“Our approach is deliberate—we are growing in the right places, supporting real economic activity, and building a bank that is both resilient and responsive to customer needs,” Ojuroye said.
He emphasised the bank’s robust capital and risk management, stating: “We are well capitalised within our regulatory category, giving us confidence to expand responsibly while aiding businesses and communities.”
ProvidusBank plans further branches in strategic locations over the next year, underscoring its focus on scalability, accessibility, and sustainable growth as a trusted partner for individuals and enterprises.
E-Financial
Fidelity Bank Bolsters SME Growth with April Masterclass Series on Pricing, Digital Tools, Global Trade

Fidelity Bank Plc has launched a series of high-impact masterclasses in April 2026 to empower Nigerian Small and Medium Enterprises (SMEs) with practical skills for pricing, digital expansion, and international growth.

Fidelity Bank
The initiative aligns with the bank’s drive to boost SME operational efficiency and market access amid Nigeria’s economic challenges.
The flagship session, “Pricing That Works: How to Charge Right and Earn More,” took place on April 10 at the Fidelity SME Hub in Gbagada, Lagos. It drew about 100 entrepreneurs from diverse sectors, offering insights into costing, value-based pricing, pricing psychology, and customer perception to ensure profitable, customer-friendly strategies.
Buoyed by positive feedback, the bank rolled out three more sessions. The second, “Baking Masterclass: From Kitchen to Cashflow,” ran on April 14 and 15, providing hands-on training for bakers and food businesses to enhance product quality and profitability.
Divisional Head, SME Banking, Ugochi Osinigwe, stated: “At Fidelity Bank, we believe that when SMEs succeed, the economy grows. That is why we have curated masterclasses on pricing, product improvement, online sales, and global expansion to equip entrepreneurs with immediate, actionable tools.”
She highlighted the series as part of broader SME support via the Fidelity SME Hub, including advisory services, funding, and nationwide programmes. The bank recently earned the Best Retail and SME Bank Award from Independent Newspapers.
Upcoming events include “Grow Online Sales on a Budget” today, April 24, focusing on low-cost digital strategies for visibility and sales; and “Take Your Business Global: One-on-One Trade Advisory” on April 29, covering export readiness, payments, markets, and compliance.
Fidelity Bank, ranked among Nigeria’s top lenders, serves over 10 million customers via 255 branches, digital platforms, and its UK subsidiary, FidBank UK Limited. It has clinched awards like the 2024 Excellence in Digital Transformation & MSME Banking from BusinessDay BAFI Awards, Most Innovative Mobile Banking App from Global Business Outlook, Best Bank for SMEs from Euromoney, and Export Financing Bank of the Year from BusinessDay BAFI.
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