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NCC Expresses Commitment to Deepening Consumer Protection

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Since the establishment of the Nigerian Communications Commission (NCC), it has been consistent in deepening and protecting the rights of consumers. Indeed, one of the core mandates of the NCC is to protect the rights of telecom consumers in Nigeria. The protection of the rights is enshrined in Chapter VII of the NCC Act (NCA 2003), that gave legality to the Consumer Affairs Bureau, a key department of the NCC.

NCC Expresses Commitment to Deepening Consumer Protection

Prof Umar Danbatta, EVC, NCC

At an interactive session recently in Abuja, Prof. Umar Danbatta, executive vice chairman of NCC, enumerated the efforts of the commission in the protection of the rights of telecom consumers.

Danbatta who was appointed NCC Executive Vice Chairman in November 2015 and reappointed by President Muhammadu Buhari in June 2020 and confirmed by the Senate on July 21, 2020, reiterated the commitment of NCC to protect Nigeria’s telecom consumers.

He said: “The consumer is king; hence our consumer-centric regulatory initiatives to ensure consumer protection; information and education have continued to top our agenda. “To further empower consumers, in 2016 we introduced the Do-Not-Disturb (DND) 2442 Short Code, which gave consumers the power to opt-in or out of unsolicited messages on their respective networks.”

The EVC said it was because of the importance attached to consumer protection that the NCC declared 2017 as “The Year of the Consumer” and set out with various projects to bring telecom consumers closer to the commission and their various network operators.

He said: “The commission also upgraded the NCC-Free number 522 as secondary complaints mechanism to further empower and resolve consumer complaints. We also issued directives on data roll-over and another on forceful subscription of data services and value-added services. The two directives have ensured effective protection of telecom consumers.”

Danbatta recalled that in 2019, the commission revised the NCC Consumer Complaints and Services Legal Agreement (CC/SLAs) with the operators in order to ensure prompt response to consumer complaints, and also reviewed the Consumer Code of Practice Regulations at a Public Inquiry.

He said: “We initiated the Mobile Services Management Systems, in collaboration with other agencies aimed at protecting consumers from the negative effect of substandard devices on the networks and the health of telecom consumers. The Mobile Services Management Systems project, when fully implemented, will help in combating the proliferation of fake, counterfeit and cloned communication devices in the telecommunications industry. Similarly, we have developed regulations on E-Waste.”

According to Danbatta, the regulations will ensure that we are also able to rid our environment of indiscriminate disposal of malfunctioning and disused gadgets, which are capable of posing health risks to consumers.

“I also need to mention our commitment in protecting the lives and property of telecom consumers by getting rid of improperly registered Subscriber  Identification Module (SIM) cards. We conduct periodic audit of the networks to ensure the MNOs do not harbour improperly registered SIM cards on their networks any further,” he emphasised.

Danbatta announced that 19 Emergency Communications Centres have been activated across the country.

He said: “ The 112 national emergency number allows Nigerians in distress to get help in emergencies. The 112 number has become a major channel of communication during this COVID-19 period as over 1,200 COVID-19 related calls were made to the 112 national emergency toll free number between March and June 2020 from the various ECCs across the country.

When Danbatta spoke at the 2017 Lagos International Trade Fair and Exhibition, he reiterated the commitment of the commission in its fight against the abuse of customers’ rights and privileges. He emphasised that consumers of telecommunications services deserved to get value for their money and be treated as very important stakeholders in the scheme of things as far as service delivery is concerned.

Danbatta maintained that his administration is fighting to protect consumers from unfair practices through availability of information and education to make informed choices in the use of ICT services. He said: “Our objective is to engage, empower, educate and inform the consumers about their rights and responsibilities, opportunities and solutions that are available in the industry. The essence of this is to reassure the consumers that the issue of protecting them from unfair practices is no mere talk. We have put the service providers on special notice about our current monitoring of user experience on issues of poor reception, wrong billings and deductions, automatic roll over among other issues, and if they fail to improve services to the detriment of the consumers, will face appropriate regulatory actions and sanctions.”

The performance of NCC has not gone unnoticed, as Yahaya Garba, Commissioner for Federal Capital Territory of the Public Complaints Commission, during a visit in July 2019 to NCC headquarters in Abuja, commended the commission for effective protection of telecom consumers’ rights.

Garba said: “For us at PCC, we would like to commend the NCC in recognition of its efforts in implementing the National Telecommunications Policy, regulating the telecom sector and protecting the rights of consumers and operating companies alike.”

Garba particularly stated that PCC initiated the visit to get familiarised with the NCC’s functions and operations with regards to telecom consumer protection, deepen areas of collaboration and solicit ICT capacity building for PCC staff by the telecom regulator.


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9PSB Empowering Women Entrepreneurs, SMEs Owners With Agent Banking Opportunities

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9 Payment Service Bank (9PSB), Nigeria’s digital payment service bank, focused on financial inclusion has reiterated its support to Nigerian women entrepreneurs and Small and Medium Scale Enterprises through its agent banking business opportunities that will scale up their revenue base and improve their standard of living at the 2024 South-West Women Chamber of Commerce and Industry, Emerging Market Emerging Market Summit and Expo.

 

The event themed: Women Entrepreneur as Catalyst for Sustainable Development and Economic Growth held at Lagos State Co-operative Federation (LASCOFED) aimed at training and empowering over 500 women participants on entrepreneurship skills and fostering market link and economic growth, had in attendance women entrepreneurs and SMEs owners across South-West region who have been using their skills and resources to make purpose driven contributions to the society.

Speaking at the event, the Chief Executive Officer, and Managing Director, 9 Payment Service Bank, Branka Mracajac, represented by the Head of Sales Distribution and Strategic Partners, 9 Payment Service Bank (9PSB), Kunle Isiaka commended the women for their resilience and viable contributions to their communities through the various initiatives and businesses.

‘’I am indeed very thrilled to see these amazons who have been breaking all barriers without limitation in all strata of the society, women are truly the bedrock of the society, when a woman is trained, a nation is of course trained, we cannot over emphasize the need for the women the be financially included, empowered, and given the required support to thrive.

It is understood that a reasonable number of the women folks lack the basic financial knowledge, and many are financially excluded from the formal financial system, this has impacted to an extend their means of doing business.

A report by EFInA states that at least thirty-eight million (that is, 36%) Nigerian adults still do not have a bank account but majority of them have phones, it also shows that four out of every 10 Nigerians are financially excluded, and they are mostly females.

In Lagos State, there are at least eight million adults between the 18 years and above who live in Lagos and more influents daily. Out of this number, 54% of adults are business owners or traders and 28% of them receive payment digitally. With this statistics, 9 Payment Service Bank is working and consolidating on these areas.

“In addition, 91% of Lagos adult females are currently financially served, 6% of women in Lagos have access to credit facility, while we focus on the 8% excluded Lagosian, although our license does not permit us yet to give out loans, but we are doing everything possible to ensure we support the women through our agent banking training geared towards women empowerment,” Kunle added.

“As a bank providing services to the banked and underbanked, we dwell on strategic partnership with other players in the industry because we cannot do it all alone, we have the mandate to drive financial inclusion and ensure that every household is financially included. Also, a robust agent network spreading across the country to facilitate financial transactions have been of tremendous progress.

“We have empowered over 18,000 agents out of which over 45 per cent of them are women. As we make progress in this journey, our Service Location Partners will continue to engage you at your various locations with necessary support to thrive as a merchant in the payment services industry,” he remarked.

 


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Google Calls for Applications for Startups AI Accelerator Africa

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Google on Monday announced the opening of applications for the 8th cohort of its Google for Startups Accelerator Africa program. This cohort will have a strong focus on startups leveraging artificial intelligence (AI) and machine learning (ML) to address critical challenges and unlock new opportunities across the continent.

Startups are the lifeblood of innovation, driving economic growth, creating jobs, and solving some of society’s most pressing challenges. In Africa, digital transformation is accelerating rapidly and startups play a vital role in shaping the continent’s future from fintech and agritech to healthcare and education.

The Google for Startups Accelerator Africa is a three-month, equity-free virtual program that provides African startups with mentorship, technical resources, and access to a global network of experts and investors. Since its inception in 2018, the program has supported 106 startups from 17 African countries, and have collectively raised over $263 million and created more than 2,800 direct jobs.

“We’re excited to support the next generation of African AI pioneers through the Google for Startups Accelerator, providing them with the resources and mentorship they need to build successful, impactful businesses” said Folarin Aiyegbusi, Head of Startups Ecosystem, Africa at Google. “Africa’s tech ecosystem is a hotbed of innovation, and AI has the potential to be a transformative force across various sectors.”

The Class 8 program will run from June to September 2024 and will include:

  • Equity-free support: Up to $350,000 in Google Cloud credits.

  • Mentorship: Personalised guidance from Google AI experts, seasoned entrepreneurs, and industry leaders.

  • Technical workshops: In-depth training on AI/ML development, product strategy, and scaling.

  • Global network: Connections to potential investors, partners, and customers.

  • Community: A supportive network of fellow founders facing similar challenges and opportunities.

Applications are open from April 29 to May 20, 2024, and can be submitted online at g.co/AcceleratorAfrica.  Eligible startups must be based in Africa or building Africa-centric solutions and should be utilising AI/ML in a transformative way.


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MTN Holds Graduation Ceremony for MIP Cohort 2 Fellows

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MTN Nigeria in collaboration with Pan-Atlantic University (PAU) held a graduation ceremony for the graduands of the second edition of its Media Innovation Programme (MIP) at the Lagos Business School, Lekki, Lagos on Friday, 26th April 2024.

Launched in 2022 in partnership with the School of Media and Communication, Pan Atlantic University, MIP is a six-month fully funded certificate fellowship set up to empower media practitioners and content creators to gain deeper insight into the ever-evolving media landscape.

Speaking about the benefits of the programme, Odunayo Sanya, Executive Director, MTN Foundation, said, “As fellows of the MTN MIP, we expect to hear of you, we expect to see you, visibly breaking new grounds, pushing the frontiers, and indeed setting very good standards.

“At MTN, this is our DNA, we do not leave people the way met them and when you look at our story, even as a commercial business, that’s the way it’s been.

“MTN has made a commitment to be a part of the sustainable development of Nigeria. We know we can’t do it alone, and that’s why we look for avenues like this and join hands to deliver transformation.”

The Dean of the School of Media and Communication, Pan-Atlantic University, Dr. Ikechukwu Obiaya, expressed his delight at the completion of the second edition of MIP. Sharing his congratulatory messages, he said, “Knowledge is power, but I’d ask this question, now that you have this knowledge, what are you going to do with it? You have all successfully completed the certificate programme which have consisted in a transmission of knowledge and knowledge as we know is empowering.

“But then knowledge could be useless if we do not apply it. So, I ask again, now that you have this knowledge what are you going to do with? I’d like to make a suggestion and that is to use knowledge to work towards change.

“We all complain a lot about the way things are and we could limit ourselves to those complaints, but the challenge is for us to actually make a difference in striving to improve the space in which we find ourselves. I don’t think any of us here will be able to change the world, but we can change the square-meter within which we find ourselves. Use knowledge to enrich the community.

“So while congratulating you, I also charge you in the goal of wanting to improve self, society and the particular space that you find yourself, I do hope that you will take up this charge to work with us in achieving these goals.”

Among the congratulations, the event’s highlight is inarguably the presentation of the award of excellence to two fellows, Chinenye Anuforo for Innovative Reportage on MTN Foundation and Abdulrasheed Hussain, Chairman’s Prize for innovation, who demonstrated diligence and hard work during their studies. The awards were presented.

Over the last two years, the MIP programme has proven to be one of the pioneers in training fellows in media and innovation in Nigeria. Through its capacity building, the MIP programme is posed to innovate the Nigerian media landscape.


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