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Agent Banks Will Tackle Issues on Financial Inclusion – Bickersteth

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Sola Bickersteth, chief executive officer, One Network,
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Sola Bickersteth is the president , Society for Agent Banking Network  Practitioners and Chief Executive, One Network. He is PLD Graduate of the Harvard Business School, USA and an Electronics and Electrical Engineer from the OAU, Ile-Ife.
He worked as the pioneer chief operating officer (COO), Nigeria Internet Registration Association (NIRA). Bickersteth has over twenty three years experience in IT, executing projects like the ChamsCity at Chams Plc, the world largest digital facility as recognized by the Guinness book of World records, Online Payment System for Smartpay, National eGovernment,naira.com as well as a secure IP Network for International Monetary Fund (IMF), Central Bank of Nigeria, Department of State Services,INEC, etc.
He pioneered the introduction of low cost VSAT in Nigeria in partnership with Panamsat Inc in 2001 , oversaw the setting up of the Backbone Infrastructure for the then Public Service Network (PSNet now part of  Galaxy Backbone).  
In this interview with peter ugwu he explained the nitty-gritty surrounding the much expected Agent Banking regime in Nigeria.

One Network
We are a specialized agent network management organization. We are focused on creating one network of shared and structured agent locations for the provision of financial and citizen benefit services across the country.
Our cooperative framework allows interested agents to represent several financial institutions and related service providers at the same time through one network.One Network is the recognised industry leader in agent management and the implementation partnership for NIPOST and other leading Financial Institutions and authorized service providers.
Currently, the organisation has already built technical infrastructure that can be used by any interested organisation to manage networks of neighbourhood agent locations that provide public access to citizen and financial services.

Agent Banking
What Agent banking allows is that a shop owner, for instance a pharmacist can now become an agent or representative of a bank. Customers of the bank can then approach the pharmacist either to deposit or withdraw money, apply to open a bank account.
So they do not need to travel to the banking hall to transact every banking related business. A typical One Network neighbourhood location operates like a human ATM machine; but allowing much more functionalities similar to that of a mini-bank branch, providing numerous financial related value added services such as the money transfer, bill payments, public identity, micro credit, online business solutions and much more.
At a higher level, customers may be able to approach an agent and through the agent apply for loan. It is not the Agent that will give the loan, but he will be able to collect the loan applications and forward them to the bank.
It is the bank, however, that processes the application and sends it back to the customer through the agent. In other words, the customer on coming back to the Agent will definitely receive the bank’s response.
This can speed up the process of accessing loans, particularly as it concerns the low income or petty traders. It is a sure way to deepen the economic growth of the country, among other gains.

Deployment of Agent Banks  
Agent banking in Nigeria, we must understand, is guided by the Central Bank of Nigeria (CBN). What everybody involved in the process is gearing up and engaging with the CBN to ensure that the details are properly sorted out.
The CBN has finally given the “Go” order, so as at today, authorised financial institutions can appoint agents and simply submit the details of that agent the CBN to commence business at that location.    
Aside Nigeria, of course, there are other countries where Agent Banking has worked optimally.
We were recently part of a team including several banks,the Central Bank, the Central Switch, and others to understudy what is happening in Kenya.Other countries like Brazil , India, Peru , Tanzania have also embraced this model of enabling financial inclusion

Oiling the Infrastructure
We are at an advanced stage of infrastructure building, especially the Nigeria Postal Service (NIPOST)agent network support infrastructure is ready for the take-off. keeping in mind that this is a NIPOST project; we are just partnering with them on the project.
One of the most important things that NIPOST has done is that, today, a Postal Agent is not just providing postal services but also financial and citizens’ benefit services. So postal agents are no longer just for postal services.
That change has already been implemented. We have already commenced training of post offices staff.
The initial target is to meet the minimum requirements for Nigeria, which according to the Universal Postal Union (UPU) is 50, 000 post offices.
Presently, there is an audit of the post offices going on in Nigeria.  There are about 1200 directly owned post offices which are those we are working with.
There is an additional 2500 postal agents; currently some of them are either operational, semi-operational or have shut down.
The CBN is trying to ascertain their states-how many of them have requisite infrastructure, staff strength, do they have power supply and other details that will help to access proper investments in the postal network by interested parties.

Ascertaining the Integrity Of Agents  
Once again, we are strictly guided by the Central Bank and the Agent Banking guidelines are there.
The document stipulates who can become an Agent. For example, an Agent must have an on-going business; must have been in operation for at least one year; must be indebted to people and with evidences of financial stability.
The guidelines are there to protect the interest of the public and stakeholders. We are specific about Agent Banking; however, the real focus is to enable financial inclusion.
For us at One Network ,we deal with other financial service providers. We provide services to other companies that need Agents like in Insurance and Telecom companies,  public identity registration projects and other value added service providers.
So, we ascertain the legitimacy of any service provider before their services can be available at any One Network Agent location.

Targets for Rural Areas
Agent Banking is basically targeted at the rural dwellers. They are the people who in the first instance are afraid of walking into the banking hall; so, if is a local setting they can easily go there.
 Remember the Agents are located among them. It is not like these people do not have any money rather they, probably, have phobia of walking into a formal banking setting.
On the other hand, Agent Banking and cashless policy are part of the financial inclusion strategy of the Federal Government.
It is a combination of these platforms that the Central Bank projects that by year 2020 most Nigerians will have access to financial services

Complimentary to the Postal Reform
Actually, what we are doing at One Network is complementary to the on-going Postal Service reform.
In other words, we have aligned our activities under the guidance of the Ministry of Communication Technology and the Central Bank to ensure that it is in line with the agenda in place.
We are not a financial service provider under the scheme, but we provide professional agent management services and implementation support.                 
It remains a NIPOST project; we are just there to provide the nitty-gritty for enabling optimal execution.

Security Challenges
Well, the last time I checked, people still go to the market in those security volatile areas. Generally, insecurity is a reality in our country today, but it has not stopped us from doing business.
It only implies that people need to be more careful but the situation is not going to stop business from taking place.

Benefits of Agent Banking
If we use the Brazilian experience to equate it; they introduced Agent Banking about 10 years ago, as at February 2013 their economy outgrew that of the United Kingdom (UK).
The main reason was the introduction of the Agent Banking, because they were able to grow from 30% of the population being banked to about 80% presently. It has been very successful.
It aided them in capturing many people into their formal economy where they could then grow steadily and speedily.
In the actual fact, Agent banking is one of the fastest ways to achieve the Vision 20:2020. The successful implementation of the Agent Banking will boost the drive for financial inclusion.

Some Challenging Factors
The biggest challenge we are witnessing has been for industry players to understand and adopt the benefits of structured agent sharing . We (Nigerians) have a tendency to want to do things in silos.
The effort of bringing people together and sell the idea of coopeting instead of competing has not been easy.
The way to go is for financial service providers to take advantage of the One Network Cooperative scheme.
Our role is to help the industry players adopt the simpler and faster ways to achieve success.
However, we are encouraged because people are beginning to understand the purpose of One Network is to help the industry grow.
Role of Telecommunications in Agent Banking
Some time ago, someone asked if the Agent Banking has removed the role of the telecom operators from the banking sector.
Essentially, the question stemmed from the network problems we are witnessing in the country. But the truth is that the operators are needed in the process.
Telecom is still the heart of every agent location. One of the criteria is that every location must be well connected. So, the telecom operators have roles to play; first, to make sure that the network is reliable and stable as the Agents need quality service to excel.
The telecom operators can also use One Network  to extend their services. For example, the SIM registration; each teleco is presently separately deploying agent networks for SIM registration, meanwhile all they needed to do is to synchronize the process through one network of agents.
That is how other countries implement their SIM registration. If you walk into a shop, they already have the application in the machine; they sell the card to you, no matter the network and register you immediately.  
The registration goes straight to the database of the particular network. An agent must not carry five machines to register all the networks.
It is one of the things we anticipate in One Network to have integrated relationship so that an Agents will not need to carry multiple  terminals for different service providers.

Targeted Locations
We are largely focused on rural areas.For instance, in some of our pilot locations in Benue State people no longer have to travel hours to do either JAMB registration or withdraw little cash. We see that it is already working.
On the number of targeted locations, the  Central Bank has determined that target could reach 170,000 agent locations. For us, that is also our target.
Even in Kenya with about 40 million population, they now have about 80,000 Agents. Brazil which is closer to Nigeria in terms of population (about 190 million), they have about 170,000 Agents.
We are happy to support the CBN in bring the financial inclusion vision to fruition.


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BoI, NBCC Sign MoU to Deepen Bilateral Trade, Industrial Growth and Investment

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L-r: Mabel Ndagi, Executive Director, Public Sector and Intervention Programmes, Bank of Industry; Rotimi Makinde, Executive Director, Corporate Finance, Sustainability and Investments, Bank of Industry (BoI); Marc Eeckhout, General Manager, Nigerian Belgian Chamber of Commerce (NBCC), and His Excellency Pieter Leenknegt, Ambassador of the Kingdom of Belgium to Nigeria, during a signing of a landmark Memorandum of Understanding (MoU) between the Bank of Industry (BoI), and the Nigerian Belgian Chamber of Commerce (NBCC), setting the stage for deeper economic cooperation, expanded investment flows, and stronger industrial partnerships between Nigeria and Belgium held at the BoI head office in Lagos.
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The Bank of Industry (BoI), Nigeria’s foremost Development Finance Institution (DFI), has signed a landmark Memorandum of Understanding (MoU) with the Nigerian Belgian Chamber of Commerce (NBCC), setting the stage for deeper economic cooperation, expanded investment flows, and stronger industrial partnerships between Nigeria and Belgium.

The agreement was signed during a high-level breakfast meeting jointly hosted by BoI and the NBCC under the theme, “Scaling Operations, Expanding Capacity, and Accessing Competitive Finance.” The event convened senior government officials, diplomats, business leaders, development partners, MSMEs, and private sector stakeholders committed to advancing bilateral trade and industrial development.

Speaking on behalf of the Managing Director and Chief Executive Officer of the Bank of Industry, Dr. Olasupo Olusi, the Executive Director, Corporate Finance, Sustainability and Investments, Mr. Rotimi Akinde, described the partnership as a strategic milestone in BoI’s drive to expand global collaborations that accelerate Nigeria’s industrial transformation.

“As Nigeria’s leading Development Finance Institution, the Bank of Industry has consistently recognised that sustainable industrial development is built not only on access to finance but also on enduring strategic partnerships.

“This collaboration with the Nigerian Belgian Chamber of Commerce reflects our commitment to creating stronger international business corridors that unlock investment, facilitate technology transfer, support MSMEs, and strengthen Nigeria’s industrial competitiveness,” he said.

Akinde noted that Belgium remains one of Europe’s most dynamic trading and investment destinations, making the partnership an important platform for promoting co-investment opportunities, export development, enterprise growth, and knowledge exchange between businesses in both countries.

The two-year renewable MoU establishes a framework for joint business forums, investment roadshows, trade missions, business matchmaking, enterprise capacity development, and increased promotion of BoI’s financing solutions to Belgian investors and businesses operating in Nigeria.

The collaboration is also expected to improve access to foreign direct investment, expand export-oriented industrial projects, and create stronger commercial linkages between BoI-supported enterprises and the Belgian business community.

Delivering the welcome address, His Excellency Pieter Leenknegt, Ambassador of the Kingdom of Belgium to Nigeria, commended the growing economic relationship between both countries and expressed optimism that the partnership would create new opportunities for businesses on both sides.

The General Manager of the Nigerian Belgian Chamber of Commerce, Marc Eeckhout, described the agreement as a practical platform for translating business interest into measurable economic outcomes.

“This Memorandum of Understanding represents more than an institutional partnership; it creates a structured bridge between Belgian innovation and Nigerian enterprise. By working closely with the Bank of Industry, we are opening new pathways for investment, technology exchange, and business collaboration that will enable companies from both countries to scale with confidence while contributing to sustainable industrial development,” he said.

The breakfast dialogue featured presentations on business expansion, industrial financing, and competitiveness, with contributions from industry leaders, including Engr. Vincent Adegbotolu, Managing Director/CEO of DWC Engineering, and Mudiaga Okumagba, Managing Director/Chief Executive Officer of Direct Logistics Plus.

The partnership aligns with BoI’s 2025–2027 Corporate Strategy, which prioritises industrialisation, MSME development, youth and skills, women’s economic empowerment, climate finance, digital transformation, infrastructure, and export promotion. With assets valued at over ₦6.8 trillion, the Bank continues to strengthen strategic international partnerships that support the Federal Government’s industrialisation agenda while creating jobs, enhancing productivity, and promoting sustainable economic growth.

Through the collaboration, BoI expects to attract new investment opportunities from the Belgian business ecosystem, increase financing for high-impact industrial projects, strengthen export value chains, and improve the investment readiness of Nigerian enterprises through joint advisory and capacity-building initiatives.

The Bank reaffirmed its commitment to working with global partners to unlock long-term capital, accelerate industrial growth, and position Nigeria as a competitive investment destination within Africa and beyond.


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FG to Abolish JSS-SSS Separation Policy after 20m Pupils Drop Out

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Federal government has announced plans to end the separation between Junior Secondary School (JSS) and Senior Secondary School (SSS) as part of efforts to improve school retention and reduce the high number of pupils dropping out before completing secondary education.

FG to Abolish JSS-SSS Separation Policy after 20m Pupils Drop Out

Tunji Alausa, minister of Education

Tunji Alausa, minister of Education, announced the proposal on Tuesday during the inauguration of the Ministerial Implementation and Monitoring Committee of the Universal Basic Education Commission (UBEC) in Abuja.

Alausa said the existing “disarticulation policy,” which requires junior and senior secondary schools to operate independently with separate principals, management structures and facilities, has failed to achieve its intended objectives and has instead worsened access to education.

According to him, the Federal Government will present a proposal to abolish the policy at the next meeting of the National Council on Education (NCE), the country’s highest education policymaking body.

“We have 20 million dropouts from primary school to JSS. Where are those students?” the minister queried.

“We also found we have 80,000 public primary schools and only about 15,000 junior secondary schools. That’s a one-to-eight ratio.”

He explained that the mismatch between the number of primary and junior secondary schools has created severe bottlenecks in the education system, leading to overcrowded classrooms at the junior secondary level while many senior secondary school facilities remain underutilised.

Alausa cited Kaduna and several northern states as examples where the policy has contributed to poor transition rates between basic and secondary education.

“This disarticulation policy has failed. We will phase it out. We can’t be creating positions because we want to create director-level appointments for people while we harm our education system. It’s about doing what is best for every Nigerian child,” he said.

The minister said the proposed reform forms part of broader efforts by the Tinubu administration to improve access to education, increase retention rates and enhance learning outcomes across the country.

He acknowledged previous shortcomings in tackling the out-of-school children crisis but expressed confidence that the current administration would reverse the trend.

“This government will not fail. We are fixing it,” Alausa declared.

At the ceremony, the minister also inaugurated the UBEC Ministerial Implementation and Monitoring Committee, chaired by Prof. Rashid Aderinoye, to supervise the execution of UBEC-funded Smart Schools, Bilingual Schools and Alternative Schools nationwide.

He said the committee had been tasked with ensuring that the projects are completed, handed over to state governments and opened for teaching and learning.

Although UBEC has invested in hundreds of Smart Schools and related educational projects across the country, Alausa lamented that many remain abandoned, unfinished or yet to admit pupils, describing the situation as an unacceptable waste of public resources.

He stressed that improving education requires more than constructing schools, insisting that completed facilities must become fully operational and accessible to learners.

 

 


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FG Mulls National Skills Database to Tackle Unemployment

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Federal government has said that it plans to establish a National Skills Database as part of efforts to reduce unemployment, address the growing mismatch between available skills and industry needs, and strengthen workforce planning through data-driven policies.

FG Mulls National Skills Database to Tackle Unemployment

The proposed database, to be developed under a Nigerian Skills Observatory, is expected to provide real-time information on the supply and demand of skills across sectors, enabling better job matching, improved policy formulation and targeted investments.

The plan was unveiled at the second National Skills and Industry Alignment Roundtable Series held in Abuja with the theme, “The Role of Data in Job Creation, Coordination and Linkages.”

Delivering the keynote address, Yemi Kale, group chief economist and managing director of Research and Trade Intelligence, Afreximbank, said Nigeria’s labour market challenge was no longer the absence of data but the inability to convert existing information into actionable intelligence.

“The challenge for us as a nation is not one of data accumulation. It is one of data integration and intelligence,” Kale said.

He explained that although vast amounts of information on education, employment, wages and skills development already exist across government agencies, educational institutions and the private sector, the data remains fragmented, making effective labour market planning difficult.

“Data tells you what exists. Intelligence tells you what is happening, what is likely to happen next and what actions should be taken,” he said.

Kale lamented that while Nigeria produces thousands of graduates annually, employers in critical sectors continue to struggle to recruit qualified workers, even as millions of Nigerians remain unemployed or underemployed.

“The problem is that employers are searching, workers are searching, policymakers are searching and investors are searching independently rather than collectively. Opportunities that should be visible remain hidden because the information needed to connect them is fragmented,” he said.

According to him, the disconnect has created structural inefficiencies that discourage investment, suppress productivity and prevent Nigeria from fully leveraging its youthful population.

He added that countries that successfully transformed their economies deliberately aligned education, skills development and workforce planning with the needs of industry.

Kale urged Nigeria to view its youthful population as an economic asset by ensuring young people acquire skills demanded by modern industries.

Speaking on the proposed National Skills Database, Rimam Nuhu, special assistant to the President on Workforce Development,  said the platform would serve as the foundation of the Nigerian Skills Observatory.

“At the most foundational level, the Skills Observatory is to create a database on the demand and supply of skills,” Nuhu said.

He explained that the National Council on Skills, chaired by Vice President Kashim Shettima, would rely on data generated by the observatory to formulate evidence-based policies on workforce development.

“Skills development is an input for job creation. We have a market where there are a lot of skills mismatches. Understanding exactly where those shortages exist will help us plan better and improve workforce planning.

“Ultimately, that contributes to a more productive economy,” he added.

Nuhu acknowledged ongoing debates over whether Nigeria is facing an actual shortage of skilled workers or merely a mismatch between available skills and labour market demand, stressing that the database would provide the evidence needed to guide interventions.

Earlier, Akubo Adegbe, senior special assistant to the President on Coordination and Delivery, said the roundtable was convened to tackle the fragmentation of labour market information across government institutions and the private sector.

He noted that despite huge volumes of workforce data being generated daily, the lack of coordination often leaves policymakers without a comprehensive understanding of labour market realities.

“If our first Roundtable challenged us to better align skills with industry, this second Roundtable challenges us to better align information with action,” Adegbe said.

Also speaking, Massimo De Luca, head of Cooperation at the European Union Delegation to Nigeria and ECOWAS,  said the EU would continue supporting Nigeria’s efforts to build a labour market capable of meeting investors’ needs.

“We have a shortage of skilled labour when it comes to big investment projects. On the other hand, we have a lot of untapped talent that is not adequately recognised.

“Those are realities that investors take into account,” De Luca said.

He commended the Office of the Vice President for leading reforms aimed at strengthening Nigeria’s skills development ecosystem.

The Federal Government’s plan comes amid persistent unemployment and skills mismatch in Nigeria, where many graduates remain jobless despite employers reporting shortages of qualified workers in critical sectors.

The National Skills Database will serve as the foundation of the proposed Nigerian Skills Observatory, an initiative designed to provide real-time labour market data to guide workforce planning, skills development and evidence-based job creation policies.


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