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9mobile Deepens Relationship with Subscribers at Kano Customer Forum

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9mobile has further affirmed its commitment to deepening relationship with subscribers on its network by hosting its customers in Kano at a Customer Forum.

At the event held recently, customers shared their experiences with the network, asked questions, and commended 9mobile for providing superior products, services and customer experience.

The 9mobile team, led by Stjepan Udovicic the Chief Commercial Officer; Abdulrahman Ado, Executive Director, Regulatory & Corporate Affairs; Ehimare Omoike, Director, Customer Care; Director, Sales, Oluwatosin Olulana among others, fielded questions and provided on-the-spot resolutions to most of the concerns raised by customers.

Speaking, Chief Commercial Officer, Stjepan Udovicic, explained that the forum was designed to gain feedback from its subscribers in the city to serve them and continuously meet their communication needs.

Udovicic said, “This forum is very important for us. We want to know what you think about the company, the brand, and what you think about our product and services because we are eager to evolve. 9mobile is transforming; we are planning substantial changes in the company, but to make these changes right, we need to listen to our customers.”

Also commenting, Director, Customer Care, 9mobile, Ehimare Omoike, thanked the customers for turning out in their numbers, explaining that the forum was important for 9mobile ahead of its planning season.

He said, “We thought it would be nice to come here to feel the pulse of our customers, hear from you as we go into our planning season, to look at how best to serve our customers here in Kano. The customer forum is an initiative we started where we go to major cities to hear from our customers what the challenges are; what they expect from us as a network.”

One of the customers at the forum, which also featured raffle draw sessions where recharge cards and mobile phones were given out to lucky winners, Samson Onwani, commended 9mobile for recognizing and appreciating the value of its customers by holding the forum.

He said, “I am happy that that 9mobile recognized its customers.  I am also happy with the flow of the session, particularly the explanations on the different questions raised during the event.”

Onwani, who won a phone, added: “I feel happy because no gift is small. Any gift that comes to you should be appreciated, so I thank 9mobile for this gift.”

Another customer, Saadatu Ado, expressed happiness with the clarifications the 9mobile team gave to issues raised by participants at the forum.

She said, “I liked the interactive nature of the meeting. The 9mobile team was able to clarify many issues raised by customers.”

The 9mobile Customer Forum is an interactive feedback session aimed at engaging customers to deepen relationships. The session provides a platform for valuable engagement with customers through constructive feedback on their experiences using various services and products on the 9mobile network.


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MTN Nigeria Races Ahead in Fibre Broadband Market

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MTN Nigeria expanded its lead in Nigeria’s fixed broadband market after adding 13,433 subscribers to its fibre-to-the-home service in December 2025. The gains come as smaller providers struggle to retain users amid rising demand for high-speed internet.

MTN Nigeria Races Ahead in Fibre Broadband Market

Industry data from the Nigerian Communications Commission (NCC) showed sharp subscriber losses among smaller operators.

21st Century Technologies saw its subscriber base fall from 175 in December to 82 in January, a drop of more than 50 percent.

SWIFT Nigeria recorded an even larger decline.

The company lost 11,285 users, with total subscribers falling from 25,484 to 14,199, a 44.3 percent decrease.

The gap between large infrastructure providers and smaller operators is widening as broadband demand grows across Nigeria.

Companies with extensive fibre networks can offer faster speeds and wider coverage, while smaller competitors face higher costs and limited scale.

MTN has accelerated its investment in network infrastructure to maintain its lead.

The company spent ₦1 trillion, or about $715 million, in capital expenditure in 2025, more than double the ₦443.5 billion invested in 2024.

The investment followed a return to profitability, with profit after tax reaching ₦1.1 trillion after losses in 2024 linked to foreign-exchange pressures.

Spending focused on network modernization, 4G expansion, 5G rollout and deeper fibre deployment.

The operator expanded its fibre-to-the-home footprint to about 4 million households, concentrating deployments in Lagos, Abuja, Port Harcourt, Kano and Ibadan as data traffic rose 34 percent.

Network vandalism remains a challenge. MTN recorded 9,218 fibre cuts in 2025, an average of 25 incidents per day, affecting 211 base stations.

Key Takeaways

Nigeria’s broadband market is entering a scale phase where infrastructure investment is becoming the main competitive advantage.

Telecom operators with strong balance sheets are deploying billions of naira into fibre networks to capture demand for high-speed connectivity driven by streaming, remote work, digital payments and cloud services.

Fibre infrastructure also strengthens mobile networks by connecting base stations and improving 4G and 5G performance.

However, the economics of building and maintaining fibre networks remain challenging in emerging markets. Infrastructure vandalism, power supply instability and high deployment costs increase operational risk.

These factors make it difficult for smaller internet service providers to compete with large telecom operators that can spread costs across millions of customers.

As demand for broadband continues to grow in Africa’s largest economy, the sector may see further consolidation, with dominant operators strengthening their market position while regulators face increasing pressure to maintain competition and affordable access to high-speed internet.

 

credit…. dabafinance.com


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VDT Communications Achieves Two Prestigious Certifications ISO /IEC 27001:2022, ISO/IEC 27032:2023 Reinforcing its Leadership in Broadband Service Provision

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L-r: Oluwaseyi Omoloja,Special Project Manager(SPM), Iriowen A. Osemwegie, Head, Audit &Control, Mrs. Bimbo Ikumariegbe, COO, Engr. Biodun Omoniyi,GMD, Engr. Yemi Oladele, CTO, Engr. Oluwasanmi Kehinde, Team Lead, Service Quality Improvement and Busuyi Ojarotade, Head Network Service - all of VDT Communications Limited displaying the latest certifications: ISO/IEC 27032 for Cybersecurity and ISO/IEC for Information Security recently awarded to the company.
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VDT Communications Limited, a provider of Enterprise communication solutions, is proud to announce that it has been awarded the ISO/IEC 27001:2022 Information Security Management System (ISMS) and ISO/IEC 27032:2023 Cybersecurity Management System certifications.

These prestigious certifications demonstrate VDT’s commitment to maintaining the highest standards of information security and cybersecurity, ensuring the protection of sensitive customer data and maintaining the trust of its clients.

These certifications are a testament to VDT’s dedication to implementing robust information security and cybersecurity measures, aligning with international best practices.

The ISO/IEC 27001:2022 certification recognizes VDT’s ability to establish, implement, maintain, and continually improve its ISMS, ensuring the confidentiality, integrity, and availability of customer information. The ISO/IEC 27032:2023 certification highlights its commitment to protecting its customers’ information assets and preventing Cyber threats.

VDT Communications Limited has consistently demonstrated its commitment to excellence, previously earning and maintaining ISO 9001:2015 Quality Management System and ISO 20000-1:2018 IT Service Management certifications. These certifications have enabled the company to deliver high-quality services, ensuring customer satisfaction and loyalty.

“We are thrilled to receive these two prestigious certifications, which reinforce our commitment to information security and cybersecurity. These certifications demonstrate our dedication to implementing robust security measures that ensure confidentiality, integrity and availability of customer data” said Engr. Abiodun Omoniyi, GMD of VDT Communications Limited.

The ISO/IEC 27001:2022 and ISO/IEC 27032:2023 certifications bring numerous benefits to VDT’s customers, including:

  • Enhanced information security and cybersecurity posture
  • Protection of sensitive customer data
  • Compliance with international standards and regulations
  • Improved risk management and incident response
  • Increased trust and confidence in VDT’s services

“We are proud to serve our customers with the highest level of security and quality,” Bimbo Ikumariegbe, Chief Operating Officer (COO) of VDT. “These certifications demonstrate our commitment to excellence and our dedication to delivering innovative communication solutions that meet the evolving needs of our customers” – Olufemi Akinola, Head, Information Technology.


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NDPC Warns Content Creators Against Privacy Violations in Viral Videos

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Nigeria Data Protection Commission (NDPC) has issued a stern warning to content creators filming and sharing videos of unsuspecting citizens on social media, describing such practices as direct violations of citizens’ rights to informational self-determination.

NDPC Warns Content Creators Against Privacy Violations in Viral Videos

NDPC

The Commission drew attention to individuals capturing pictures and footage of the general public without consent, breaching Section 37 of the 1999 Constitution of the Federal Republic of Nigeria (as amended) and the Nigeria Data Protection Act, 2023 (NDP Act).

NDPC specifically flagged a content creator in Lagos State who films unsuspecting passersby at roadsides for a “reality show”. The Commission stressed that processing personal images in this manner demands explicit consent or a justifiable lawful basis under the NDP Act.

Preliminary investigations revealed no public or legitimate interest served by this “wilful invasion of privacy”. Data subjects, the Commission noted, have no reasonable expectation that their images would be captured and broadcast globally by an unknown individual.

National Commissioner/CEO Dr Vincent Olatunji has instructed social media platform owners—including TikTok, X (formerly Twitter), and Meta—to intensify enforcement of community guidelines to prevent harm from unlawful and unfair personal data processing.

Platforms failing to act promptly face sanctions under the NDP Act. Individual creators remain personally liable for violations, potentially facing criminal prosecution for infringing citizens’ and data subjects’ privacy rights.

The advisory was signed by Babatunde Bamigboye, Esq. CDPRP, Head of Legal, Enforcement and Regulations.

NDPC emphasised that abuse of rights under the guise of entertainment will not be tolerated, urging compliance to safeguard Nigerians’ data privacy in the digital age.


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