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Achieving Better Patient Outcomes with Artificial Intelligence

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By Dr.Simon Kos, Microsoft Chief Medical Officer

 

Nurse Florence Nightingale may be most well-known as the British Army’s lady with the lamp, assiduously conducting night rounds and attending to the wounded by candle light.

 

But by demonstrating the link between poor sanitary conditions and high mortality rates in hospitals, it was her pioneering use of data collection and visualisation that still resonates today.

 

In 2018, medicine faces a different set of challenges, with longer life expectancies and population growth increasing the number of patients suffering with chronic conditions requiring ongoing care.

 

This has led to the cost of delivering healthcare increasing faster than GDP and quickly becoming unsustainable.

 

Transforming delivery with data

 

Over 160 years might have passed since Florence Nightingale’s day, but addressing these challenges still depends on data.

 

By using it to unlock valuable insights, there’s an incredible opportunity to both accelerate medical breakthroughs and improve patient care.

 

 

Over the past decade, a great deal of focus has been on digitizing the sector’s records.

 

But while this has been a success improving performance from an operational stand point, we’ve yet to see it really transform the way we deliver services to patients.

 

At present, health is data rich and information poor. By applying cognitive technologies like Artificial Intelligence (AI) to this data, the sector can shift from traditional reactive treatments to a more proactive health system based on prevention, wellness, faster diagnosis and precision medicine.

 

 

Nicholas McQuire, VP, Enterprise Research at analyst firm CCS Insight, sees AI “radically transform the health care industry over the next five years.

 

AI will bring important improvements in operational effectiveness, care delivery and above all, patient outcomes.

 

It will also be a vital tool in helping solve some of our most challenging health-related problems, not least how to balance restricted budgets and reduced workforces against the growth of chronic conditions.”

 

Providing personalized treatment

 

Evolving approaches to cancer illustrate the way in which AI can revolutionise healthcare across the whole sector.

 

Historically considered an acute terminal illness, medical knowledge is improving to the point where most cancers are classified as highly treatable conditions.

 

That said, according to the World Health Organization (WHO) between 30 and 50 percent of cancer deaths could be avoided with prevention, early detection and treatment.

 

With the total economic impact of cancer costing the global economy over an estimated $1.16 trillion a year, we’re increasingly turning to the power of AI to address this issue, with oncology one of the most advanced areas of precision medicine.

 

Project InnerEye, used by Addenbrooke’s Hospital in Cambridge, provides a good example, applying two core branches of AI, machine learning and computer vision, for the analysis of radiological images.

 

According to a study from TMC, the UK currently has less than five radiologists per 100,000 people, and will struggle to cope with demand for scans in the short, medium and long term.

 

Designed to identify tumours in a matter of seconds, Project InnerEye can help speed up diagnosis, as well as improve the delivery of treatments like radiotherapy, by providing exact delineation between cancerous tissue and healthy anatomy.

 

In addition, it promises to provide better monitoring of disease progression during treatments so they can be adjusted in line with how patients respond.

 

This has the potential to result in more targeted and effective chemotherapy with fewer side effects for patients.

 

 

These applications provide us with an opportunity to transition from a predominantly experimental approach to the ability to be incredibly precise.

 

 

Advances in genetic medicine now include genome sequencing of individual patients and tumours, allowing personalized diagnosis and treatment.

 

While progress in this field is encouraging, due to the complex range of genetic mutations responsible for cancer, the specialist skills needed to interpret genome information, and the high volume of new cancer cases each year, it’s not currently scalable to use this for every patient.

 

 

This has seen organisations like St. Jude Children’s Research Hospital turn to the cloud to facilitate data sharing with global research communities.

 

Working with Microsoft Research’s genomics group, computational biologists from the hospital developed an online platform capable of managing vast quantities of anonymised genomic data.

 

By comparing raw genomic data with reference genomes to identify where they differ, researchers hope to identify the variants responsible for cancers, and make progress toward eventually finding a cure.

 

 

Helping patients take control of their care

 

A key objective of these AI initiatives is minimising unnecessary and costly hospital admissions and readmissions.

 

Discovering only eight percent of heart surgery patients were following doctor’s orders upon leaving hospital, the Helsinki and Uusimaa Hospital District (HUS) wanted to tackle this issue head-on by creating a number of online ‘hubs’ for management of remote care plans.

 

These range from monitoring use of medication and proscribed therapies, to providing virtual consultations with specialists.

 

 

HUS believes AI has a central role to play in optimising these kinds of virtual services.

 

Visa Honkanen, Director of Strategic Development for HUS, explains “At the moment, we have no way of analyzing what’s happening, what’s useful … and how people are accessing and experiencing these services.

 

By using machine learning to analyze the data, we will be able to direct patients to the right place right away, and also see which of our digital tools work best, abandon the tools that aren’t working, and focus on the most promising ones.”

 

 

Ensuring responsible use of AI

 

While AI presents many benefits for healthcare, there are important considerations that need to be taken into account.

 

Former Director-General of the WHO Dr Margaret Chan warns “Artificial intelligence is a new frontier for the health sector…The potential of AI in health care is huge, but so is the need to take some precautions”.

 

 

From a data management perspective, delivering real value with AI depends on access to a bank of patient information, a sensitive resource that needs to be safeguarded.

 

The EU’s new GDPR guidelines provide a great benchmark standard to start from, however, medical professionals, regulators and policy makers will need to address the issue of“secondary”uses for health data i.e. usage not relating to the patients direct care.

 

Ensuring that privacy and data protections are systematically implemented will be vital for continued improvement of healthcare and public health.

 

 

At Microsoft, we were the first major cloud provider to incorporate an international code of practice for cloud privacy, ISO/IEC 27018 and we also back those protections with strong contractual commitments.

 

 

Like Florence Nightingale founding modern nursing in 19th century, today technology and health care are collaborating to create a modern medical sector fit for the 21st.

 

These developments will create a hybrid workforce where doctors and AI work together to solve medicine’s greatest challenges.

 

By helping the public play a more active, informed role in the care relationship, and empowering health professionals with the best information, AI will drive services that are more effective, efficient and accessible than ever before.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Cellulant Taps Freddie Oduro to Lead Enterprise Payments Expansion in Ghana

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Mr. Freddie Oduro, New Country Manager for Ghana.
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Cellulant, a leading Pan-African payments company enabling seamless digital transactions across Africa, has appointed Mr. Freddie Oduro as its new Country Manager for Ghana.

Cellulant Taps Freddie Oduro to Lead Enterprise Payments Expansion in Ghana

Mr. Freddie Oduro, New Country Manager for Ghana.

Freddie’s appointment is a key step in Cellulant’s broader strategy to deepen its presence in priority markets by accelerating the acquisition of in-country enterprise businesses and strengthening its position as the payments partner of choice in Africa.

Freddie brings over a decade of commercial and strategic leadership experience in the telecommunications and financial services sectors, with expertise in  sales, business operations, and market expansion.

In his new role, he will drive merchant acquisition, strengthening partnerships, oversee collections and payout operations, while ensuring strong internal controls and regulatory compliance.

He joins Cellulant from Payaza and previously served as Sales Director at Cellulant, where he helped significantly expand the company’s footprint in Ghana.

Cellulant has been powering payments in Ghana for leading brands in sectors like e-commerce, utilities, oil and gas and retail, helping them offer their customers a wide range of secure digital payment options.

“We are happy to welcome Freddie back to the Cellulant family,” says Richard Gesimba, Chief Revenue Officer at Cellulant. “Ghana remains a critical market for us, with immense potential driven by rising digital payments adoption.

“As we sharpen our focus on in-country enterprise customers, Freddie’s leadership and industry insight make him the ideal person to steer our Ghana operations.”

The appointment comes at a transformative time for the company. Following a strategic shift between late 2023 and early 2024, focused on streamlining operations, doubling down on enterprise payments, and strengthening customer intimacy, Cellulant achieved profitability in 2024 and continues to build on this momentum.

The company now processes close to 4.5 million transactions daily for businesses across Africa, reinforcing its position as a fintech leader.

“I am honoured to return to Cellulant and lead the Ghana team at such a defining moment,” says Freddie, Country Manager for Cellulant Ghana. “Ghana presents a tremendous opportunity.

“We will ramp up our efforts to sign on more local merchants, strengthen our compliance and control frameworks, and introduce innovative solutions like Tingg Edupay, our automated school fee management solution that eliminates reconciliation delays by validating payments in real time and instantly updating student accounts.

“We will build on Cellulant’s strong foundation to deliver real value, reliability, and economic impact.”

Ghana’s digital payments sector continues to grow steadily, supported by increased mobile money usage and a progressive regulatory environment. Between January and October 2025, the value of mobile money transactions hit about GH¢ 3.6 trillion, up sharply from GH¢ 2.37 trillion in the same period of 2024.

Registered mobile money accounts now exceed 79 million, demonstrating strong consumer and business confidence in digital financial services and in turn creating many opportunities for payment innovation.

This leadership appointment underscores Cellulant’s commitment to building a resilient, high-performance organisation geared towards playing a pivotal role in the next era of Africa’s digital economy.

Looking ahead to 2026, Cellulant plans to further enhance the user experience on its payment platform, Tingg, and expand its  footprint across Ghana.


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Top Nigerian Startups Secure Funding Boost @ iHatch Demo Day Awards

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Nigeria’s startup ecosystem received a fresh injection of momentum as top emerging ventures secured funding and investor attention at the iHatch National Demo Day, where Interface Africa clinched the highest prize of $15,000.

The 4th cohort of the NITDA–JICA-backed accelerator brought together founders, policymakers, and venture stakeholders in Abuja, showcasing innovations ranging from clean-energy financing and digital food marketplaces to next-gen fintech tools.

The startups went rounds of running through state-level selections and regional competition. iHatch was established in 2021 as a strategic partnership to create an enabling environment for young Nigerians to develop and scale their innovative solutions.

The iHatch National Demo Day (4th Cohort), is an initiative by NITDA and JICA which provides a clear pathway for homegrown talent to contribute significantly to economic diversification and digital transformation.

After rigorous selection processes, the top founders converged to pitch their innovations, recognised the standout performers, which are:

Interface Africa with $15,000, the firm is driving Nigeria’s clean energy transition by enabling structured and affordable solar financing.

Ahioma with $12,000, the firm enhances food accessibility with a digital marketplace connecting consumers directly to trusted vendors.

Linia Finance with $10,000, the firm is helping Nigerians take control of their finances with tools for budgeting, tracking, and smart money planning.

Chapta got a laptop reward. They delivering an offline-capable school application ensuring consistent, accessible learning for students everywhere.

Softdrop also got a laptop reward, they solve logistics challenges through a modern delivery platform designed for speed, convenience, and efficiency.

 


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Fidelity Bank to Host Virtual Masterclass on New Tax Law

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Fidelity Bank Plc, a leading financial institution, will host a free virtual training on the Nigeria Tax Act 2025 (NTA) as part of its commitment to helping small businesses prepare for the upcoming legislation.

Fidelity Bank to Host Virtual Masterclass on New Tax Law

Fidelity Bank

The masterclass is scheduled for 10:00 AM (Nigerian time) on Friday, 12 December 2025. It will provide participants with clear insights into changes in the tax framework, the impact on income and business operations, and practical steps to avoid penalties in 2026.

Attendees will also learn strategies to stay ahead in an evolving regulatory environment.

The Nigerian government enacted major tax reforms on 26 June 2025 when President Bola Ahmed Tinubu signed four tax bills into law.

These Acts will take effect on 1 January 2026 and represent a significant overhaul of the country’s tax system.

The reforms aim to modernize and harmonize Nigeria’s tax framework, improve revenue generation, broaden the tax base, and create clearer rules for individuals, businesses, and government agencies.

“Our decision to host this masterclass reflects our commitment to empowering businesses with the right information ahead of the commencement of the new tax regime.

“Information is money and a well-informed business owner is already steps ahead in the race to success.

“This is why we are bringing experts to provide accurate details and demystify the tax act,” said Osita Ede, Divisional Head, Product Development, Fidelity Bank Plc.

Interested participants can register via https://bit.ly/2026TaxLawMasterclass .


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