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Active Unregistered SIM Cards Again!

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Nigeria Communications Commission (NCC) needs no introduction as it remains one of the most vibrant government agencies since its establishment by an act of the parliament.

The Commission deserves every accolade, awards and/or commendations it has received in the recent past, especially in keeping faith with regulatory requirements in the telecoms sector.

NCC has scored major points in championing corporate governance, consumer protections drives; pursing agenda to attracting foreign investments, most importantly, carrying stakeholders along in its policy thrusts. The Commission has earned reputation as one of the most active telecoms regulators in Africa and competes favourably at the world stage.

But, two giants that have kept the NCC and telecoms network operators, in the boxing ring for a long time now are: unstable quality of service with the attendant issues like unsolicited SMS, voice call drops, data depilation, etc. The other factor which is even more fearsome is the unregistered SIM cards; a fight against illegality perpetuated by some individuals and companies to thwart the national security drives through SIM cards registration.

I am making reference to a Daily Trust report on Tuesday this week that some mobile phone SIM card traders in Nigeria are still selling lines without registering the supposed owners, fuelling telecommunications violations and criminality.

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At a time like this, all hands ought to be on deck to fight the growing rate of criminals: terrorists, kidnappers, militants, armed robbers, cyber traitors; some are still playing to the gallery through shoddy business deals. Apparently, unhealthy competition leads to this kind of grubby practice, because we seem to care more about “how many subscribers are on my network” as against “how satisfied my current subscribers are”.

Yes, there are technologies today to detect one’s location once the Sim is ‘alive’ and the mobile phone is switched on, however, to reflect a security conscious nation and an industry with an understanding of the ‘dynamites of data’ in its possession, the sim cards registration process must not be sabotaged. After all, billions of Naira was appropriated to pursue this project.

Though, Mr Sonny Aragba-Akpore, NCC’s head of media said it was not true that unregistered SIM cards were sold in the open market, because the Commission had already warned operators of severe sanctions if any of them was found contravening the SIM registration directive.

Well, information may still be scanty as to how the vendors secure the lines, but like Deolu Ogunbanjo, president, National Association of Telecoms Subscribers (NATCOMS) said NCC and Association of Licensed Telecommunications Operators of Nigeria (ALTON) members especially the ‘big four’- MTN, Glo, Airtel and Etisalat must as a matter or urgency investigate their agents and sanction them appropriately.

Remember, MTN Group is still nursing the wound of a mega fine imposed on it by NCC on MTN Nigeria for failure to disconnect over five million subscribers on its network.

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In many countries around the world, consumers can buy prepaid or ‘Pay As You Go’ mobile SIM (Subscriber Identity Module) cards from retail outlets usually with little or no paperwork involved. Unlike pay-monthly mobile SIM contracts, the activation and use of prepaid SIM cards does not always require the customer to register or present any identity documents at the point of sale. In countries where prepaid SIM registration is not required, mobile users can access mobile services more easily, but can also voluntarily register with their mobile network operator (MNO) in order to use additional services that require identification, such as mobile banking.

User education/campaign is key also. Therefore, NCC and the operators should not relent on stead; for instance a whitepaper published by the GSMA in November 2013 on “The Mandatory Registration of Prepaid SIM Card Users”, clearly it was observed through an analysis of case studies and media reports in countries where mandatory registration of prepaid SIM users has been introduced shows that such a policy may also lead to unintended negative consequences including: “loss of access to communications services when mobile users’ SIM cards are deactivated (sometimes without warning) due to failure to register by a required deadline.

Such failure may be caused by factors beyond users’ control, for example the fact that they live far from a registration centre, lack any formal identity documents, or were not made aware of the need to register and the relevant deadline; “Restriction of consumers’ accessibility to mobile communications by limiting the locations where new prepaid SIM cards can be purchased”.

Like the whitepaper also observed, NCC and operators must not keep security operatives at arms-length because of expected emergence of black markets for “fraudulently-registered or stolen SIM cards”.

Why user education is critical is that in today’s world of data insecurity, most Nigerians/mobile users are concerned over their privacy and freedom of speech, particularly in the absence of any national laws on data protection.

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So before another round of sanctions with heavy finds and the disproportionate cost burdens begin to roll on mobile operators, which could impact their ability to invest in new innovative services and in network infrastructure, particularly in remote and rural areas, lets curb these odd incidences to the barest minimum.

CFA is the founder of www.techsmart.ngand co-producer/presenter of Tech Trends on Channels TV

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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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MTN Moves Closer to Full IHS Takeover

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MTN Group has moved a step closer to taking full ownership of telecommunications tower operator IHS Towers, after shareholders of the infrastructure company approved the proposed acquisition at an extraordinary general meeting (EGM).

The telecommunications group announced that IHS shareholders voted in favour of the transaction by the required two-thirds majority at the EGM held on 4 August, satisfying one of the key conditions precedent to the deal.

MTN first announced in February that it had entered into an agreement to acquire the remaining shares in IHS, a move that would give the mobile operator full ownership of one of Africa’s largest independent tower companies.

The acquisition forms part of MTN’s Ambition 2030 strategy, which aims to strengthen the group’s digital infrastructure capabilities and diversify revenue streams as demand for connectivity, cloud services and artificial intelligence (AI) continues to grow across the continent.

“The approval by IHS shareholders is an important step toward completion of the transaction,” says Ralph Mupita, MTN Group president and CEO.

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“Within our Ambition 2030, the three-platform strategy, towers are a critical value-creation driver that will strengthen MTN’s strategic and financial position for the future, in a world where digital infrastructure and AI are becoming increasingly essential to Africa’s growth and development.”

Tower infrastructure has become increasingly strategic for mobile network operators as demand for high-speed mobile broadband, cloud computing and AI-powered services drives the need for expanded and more efficient network capacity.

The proposed acquisition is expected to strengthen MTN’s position as it continues expanding its digital ecosystem across Africa, where it serves more than 300 million subscribers.

IHS is one of the world’s largest tower companies, with nearly 29 000 towers in Africa serving various mobile network operators in five key MTN markets.

According to the mobile operator, the proposed transaction, which follows discussions noted in February, marks an important step to unlock compelling value for MTN, and strengthen and reintegrate its ownership of critical digital infrastructure across Africa.

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For IHS shareholders, MTN notes, it provides an attractive opportunity to crystalise value.

The funding for the proposed transaction of the remaining shares MTN does not already own, for a consideration of $2.2 billion (R35 billion), will be through cash of approximately $1.1 billion on IHS’s balance sheet, along with available liquidity and debt from MTN.

MTN has approximately 24.7% shareholding in IHS, and as part of the transaction, it intends to take the company private through the acquisition of all outstanding shares it does not own, pursuant to a cash merger.

By reintegrating the tower assets, MTN says it will be able to internalise the margin currently paid to IHS, benefit from current and future incremental third-party revenues, improve cost predictability and unlock significant long-term value embedded in its existing investment.

The transaction remains subject to the receipt of the necessary regulatory approvals, which MTN says are still in progress. No timeline has been provided for the completion of the acquisition.

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Airtel Nigeria Unveils Hundreds of Retail Shops in Wide Expansion of Customer Touch Points

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Telecommunications services provider Airtel Nigeria has further extended its national retail footprint with the rollout of 350 out of a planned 500 premium experience centres, which are designed to bring faster, more convenient service closer to millions of Nigerians.

The new retail shops, officially unveiled at a symbolic launch at City Mall, Onikan, Lagos, mark the latest phase in Airtel Nigeria’s grand retail strategy. They significantly expand the company’s extensive network of over 9,000 exclusive shops across every local government area, more than 350 premium experience centres, and over 73,000 retailers in all top towns and cities nationwide.

Built as compact, high-efficiency touchpoints, the newly launched shops are designed to enable subscribers complete all transactions such as Home Broadband, Fiber and Outdoor Units Subscription, Postpaid Plan Subscription, Enterprise Applications Enquiry and Subscription, as well as Prepaid Product services such as SIM registration and Data Plan purchase, other enquiries and comprehensive account support.

Simultaneously, several shops commenced operations at Purple Mall, Lekki; Marina, Lagos Island; Magodo, Lagos; Oke-Ilewo, Abeokuta; Trend Setter Mall, Benin; Abakaliki, Ebonyi State; Kano City Mall, Kano; Carpenters Mall, Gwarinpa, Abuja; and other parts of the country.

The rollout emphasises the company’s continued investment in customer experience and responds directly to feedback from customers seeking quicker access to everyday services without the longer waiting times that may be associated with larger retail centres.

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Speaking on the company retail objectives, Joypratip Sengupta, Director, Sales and Distribution, Airtel Nigeria, explained that quality retail experience ultimately drives customer satisfaction. “Our goal is to demonstrate our dedication to exceptional quality of service, and these new shops, by their design, location, and equipment fit right within our goal to deliver superior service to every one of our customers,” he said.

He added that the expansion reflects Airtel Nigeria’s belief that excellent customer experience goes beyond technology to ensuring customers can receive support whenever and wherever they need it.

“Our business at Airtel is to ensure that we bring our services closer to our customers, and everything we do is centred on putting the customer first. These experience centres are open to help customers carry out their transactions faster and with greater ease. Whether you want to replace a SIM, purchase one of our routers, recharge airtime or data, or resolve any service issue, you can now do so more conveniently and closer to where you are,” he said.

He explained that the initiative represents a significant update to Airtel’s retail strategy, placing greater emphasis on accessibility, speed, and convenience.

“These express shops are designed to reduce traffic at our larger shops while giving customers faster access to the services they need. More importantly, they reinforce our vision of building the most accessible customer service network in Nigeria. As the telecom operator with the country’s largest retail footprint, we will continue expanding into more neighbourhoods, making it easier for customers to connect with Airtel wherever they are,” Sengupta noted.

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In her remarks at the launch, Lynda Amechi, Head, Shops and Retail Postpaid Business, revealed that the new retail model was born from listening to customers and reimagining how Airtel delivers its services.

She said, “At Airtel, some of our best ideas come directly from our customers. One of the recurring concerns we received was the time customers sometimes spent waiting at our larger experience centres, even when they only needed simple transactions completed. We listened carefully and realised that many of these requests could be resolved within minutes if we brought our services closer to the communities where customers live and work.”

These new shops are also integrated into Airtel Nigeria’s broader customer experience agenda, which have seen the company continue to invest in digital self-service platforms, AI-powered customer support, nationwide customer forums, and significant network expansion across the country.

With this phase of shop launches, Airtel Nigeria has expanded customer access across the country while integrating digital innovation into physical touchpoints.

 

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NASENI’s Innovation Push Gains Presidential Endorsement as Industrial Agenda Accelerates

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The Presidential Renewed Hope Media Tour has commended the National Agency for Science and Engineering Infrastructure (NASENI) for its progress in advancing indigenous technology development, describing the agency as a key driver of President Bola Tinubu’s Renewed Hope Agenda and Nigeria’s industrial transformation.

NASENI's Innovation Push Gains Presidential Endorsement as Industrial Agenda Accelerates

The commendation came during a visit by the presidential media delegation to NASENI’s headquarters in Abuja, where members inspected the agency’s technology and manufacturing facilities.

Speaking on behalf of the delegation, Mr. Bayo Onanuga, Special Adviser to the President on Communication, Information and Strategy, described the agency’s achievements as “impressive, impressive, impressive.”

He said NASENI’s progress demonstrated the capacity of Nigerian youths to excel when provided with the right leadership and support.

Onanuga also praised the leadership of the Executive Vice Chairman and Chief Executive Officer of NASENI, Khalil Suleiman Halilu, for repositioning the agency to support the Federal Government’s industrialisation objectives.

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In his remarks, Halilu said sustainable industrial growth does not necessarily depend on producing goods entirely from local inputs but requires strategic investment in technology development, innovation and partnerships.

He explained that the agency is focusing on commercially viable innovations capable of creating jobs, reducing production time and supporting the Federal Government’s Nigeria First Policy.

According to him, NASENI is also strengthening technology transfer, commercialisation of research outputs, mentorship programmes for innovators and the Innovate Naija Challenge, which offers a ₦500 million prize fund to support promising Nigerian innovations.

The Minister of Information and National Orientation, Mohammed Idris, commended NASENI’s achievements and urged the media to give greater visibility to the Federal Government’s programmes and accomplishments across various sectors.

Also speaking, Hadiza Bala Usman stressed the need for stronger strategic communication and increased patronage of locally developed technologies and innovations.

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Similarly, Sunday Dare advocated policies that would encourage Ministries, Departments and Agencies to prioritise NASENI products and other locally manufactured goods.

Other members of the delegation, including Tunde Rahman and Otega Ogra, also commended the agency’s strategic partnerships and locally developed technologies.

During the tour, the delegation inspected facilities dedicated to drone technology, helicopter assembly, reverse engineering, precision manufacturing, renewable energy, agricultural technology and recycling systems.

The visitors also witnessed the implementation of NASENI’s 3Cs framework—Creation, Collaboration and Commercialization—which the agency said is driving indigenous manufacturing, innovation and technology transfer.

At the end of the visit, stakeholders called for sustained nationwide campaigns to promote Nigerian-made products, strengthen local manufacturing, reduce dependence on imports and accelerate the country’s industrialisation agenda under President Tinubu.

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