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ActivEdge Tech Implements SmartStream Solution in Zenith Bank
ActivEdge technologies has successfully implemented SmartStream’s Corona TLM Reconciliation solution in Zenith Bank of Nigeria Plc.
The bank’s objective for adopting this solution includes elimination of manual errors, secure timely completion of transaction, centralise all reconciliation process in one single system, focus more on exceptions management and operational risk, and attain high processing efficiency.
George Agu, chief executive officer of ActivEdge Technologies, distributor and local implementation partners of SmartStream observed that at this crucial time when banks are working with lower margin, more regulatory pressure and high complexity; there is high demand for efficiency in back office operations.
Mr. Richard Okafor, project manager of Zenith Bank, observed that everyone wants to be part of a success and went further to thank the team from ActivEdge Technologies, SmartStream and his colleague for the extra effort that they have put in to achieve such a great result starting from day one.
‘The bank has always been ahead of the pack in Nigeria and with this whole reconciliation process now automated, we are now going to focus on growing our business and providing unmatched services to our customers since the load of back office operation has become minimal.
He commended the ActivEdge Technologies team in particular for being very professional in meeting the deadline set for go live on this project.
SmartStream Technologies has over 40% market share in the entire reconciliation market space globally providing Reconciliation, Exceptions Management, GL Substantiation, Cash and Liquidity Management, Corporate Event Action Management, Transaction Fee and Invoice Management to over 2000 corporate for the last 40 years.
The process of selecting SmartStream’s TLM Corona was very rigorous and had to be done in multiple stages with some weak vendors pulling out because of tough operational processing and transaction types that had to be reconciled through the system.
This allowed SmartStream to emerge as the best solution because they met all the evaluation criteria in terms of matching rate, automated exceptions and investigation, dashboard reporting, and automatic issue escalation according to well defined workflow.
With this successful implementation, Zenith Bank has now joined the league of over 2000 leading banks globally who are users of CORONA TLM Reconciliation and Exceptions Management Solution.
The solution from SmartStream covers a complete lifecycle of Transaction and is able to support multiple cycles of matching of ATM/POS and other switch based transaction in real time ensuring that customers who have challenges like ATM dispense errors can have their cash immediately corrected in no time.
There was a lot of excitement at the bank when the first day of productive use of the system showed more than 98% matching rate, a testament to the fact that the solution has a very robust reconciliation engine that can take away the pains of manual or semi manual transaction reconciliation challenges of the bank.
Another very important feature of the system which the bank is benefiting from is its ability to automate the investigation and exceptions management process.
No longer will reconciliation be done at the branches as the system has the ability to pick unmatched items and distribute these items to branches automatically creating an automated investigation process for each transaction.
Based on this very positive development, all reconciliation process has now been automated so, the bank will only focus on using as little as just 5 staff globally to manage exceptions raised by the system based on its automotive investigation engine.

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News
Lagos Targets Vulnerable Residents in Expanded Social Register

Lagos State Government has intensified efforts to strengthen its social protection framework with a fresh push to update the state’s Single Social Register.

Babajide Sanwo-Olu, Governor, Lagos
This was contained in a press statement on the government’s Facebook page on Wednesday.
The initiative, led by the Lagos State Ministry of Economic Planning and Budget, formed the focus of a strategic engagement held on Monday with Community-Based Targeting teams, local government coordinators and field enumerators across the state’s 57 Local Government Areas and Local Council Development Areas.
The meeting, themed “Closing the Gap: Accelerating Lagos State Single Social Register Update,” took place at the Radio Lagos Multipurpose Hall in Agidingbi, Ikeja.
Officials said the exercise is aimed at improving the accuracy and reach of the register, which serves as a critical tool for planning and delivering targeted social interventions, including financial support, healthcare and education services.
Speaking at the session, Ope George, commissioner for Economic Planning and Budget, commended field workers for their commitment while urging them to scale up their efforts.
He called on participants to be “more intentional by intensifying their commitment,” reaffirming the government’s resolve to “continuously strengthen and refine the Register to reflect evolving realities.”
Also speaking, Olayinka Ojo, permanent secretary in the ministry, described the register as central to effective governance and service delivery.
She said “it remains a cornerstone for effective planning and delivery of social intervention programmes,” adding that the ongoing update is designed to “further enhance data reliability, coordination, and service delivery outcomes.”
Ojo noted that sensitisation efforts would be expanded across all councils to ensure wider inclusion of residents, stating that “the advocacy and sensitisation will scale throughout the 57 LGAs and LCDA to give more to Lagos residents.”
According to the government, the updated register is expected to expand access to social protection programmes and improve the targeting of interventions for the most vulnerable populations.
The engagement also provided a platform for stakeholders to strengthen collaboration, improve data quality and reinforce transparency in grassroots data collection.
The state government reiterated its commitment to leveraging accurate data and partnerships to drive inclusive development, reduce vulnerability and improve living standards across Lagos.
E-Financial
CBN Proposes 30-Member Mediation Panel for Loan Disputes

Central Bank of Nigeria (CBN) has released an exposure draft proposing the establishment of a 30-member Mediation and Dispute Resolution Panel (MDRP) aimed at strengthening consumer protection and boosting confidence in Nigeria’s financial system.

Pic credit….aequitasjuris.com
According to a circular signed by Paul Oluikpe, acting director of the Development Finance Advisory Department of the CBN, the establishment of the MDRP, is in furtherance of efforts to strengthen the financial ecosystem, ensure compliance with extant legislation, and enhance the efficiency of financial intermediation.
The draft guidelines and modalities for the operation of the MDRP are in line with the Secured Transactions in Movable Assets (STMA) Act, 2017, which established a MDRP as the first recourse for mediation and settlement over any civil dispute which may arise between the creditor and the grantor in the course of implementing the Act.
The act also mandates the Governor of the Bank to issue guidelines that will set out the modalities and regulate the Panel’s functioning, among others. The circular further noted that the “MDRP is intended to provide a specialised, cost-effective platform for resolving disputes arising from creation, perfection and enforcement of security interests in movable assets.
“The key objective of the MDRP guidelines is to establish a clear and standardised procedure for managing STMA-related disputes, while ensuring transparency, fairness and efficiency to bolster confidence in the secured transactions in movable assets system.”
According to the draft guideline, the CBN will “appoint 30 persons from whom panels shall be constituted, with each panel comprising 3 members.
The members shall serve on a rotational basis for an initial term of four years.
“Upon satisfactory performance, determined through an evaluation by the CBN, members may be reappointed for an additional term of four years. The tenure of members shall not exceed two terms of four years each, which need not be consecutive.
“Members shall be professionals with a minimum of 10 years of relevant experience in any of law, banking, finance, mediation, arbitration, alternative dispute resolution, or financial regulation. Members shall be persons of proven integrity, professional competence and sound judgement.”
E-Business
CAC Urges Users to Secure Accounts after Cyberattack Scare

Corporate Affairs Commission (CAC) has raised alarm over a cybersecurity incident involving unauthorised access to parts of its information systems, urging users to update their login credentials as a precaution.

In a public notice yesterday, CAC, informed stakeholders that the Commission is currently reviewing the breach and assessing its potential impact.
According to the Commission, response protocols have been activated, with containment measures already in place to safeguard affected systems.
The CAC stated that it is working closely with the National Information Technology Development Agency (NITDA) and other relevant government agencies and partners to determine the scope of the incident and prevent further compromise.
“Appropriate containment measures have been implemented, and additional safeguards are in place,” the Commission stated, while advising users to monitor activities on the CAC portal and remain cautious of unsolicited communications that may arise from the breach.
Reports online claim that as many as 25 million documents may have been exfiltrated from the Commission’s infrastructure.
The claims, attributed to a cybercrime-tracking account, have not been independently verified, and the CAC has not confirmed the figures or identified any perpetrators.
The development has raised fresh concerns over the security of Nigeria’s corporate registry, particularly given the Commission’s increasing reliance on digital systems.
In February 2026, the CAC disclosed that it processes up to 10,000 business registration requests daily, following the deployment of artificial intelligence across its service delivery platforms.
It also handles an average of 5,000 customer enquiries each day via emails and call centres.
Despite the breach, the Commission reaffirmed its commitment to maintaining the integrity and security of its systems, assuring stakeholders that updates will be provided as investigations progress.
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