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ActivEdge Tech Implements SmartStream Solution in Zenith Bank
ActivEdge technologies has successfully implemented SmartStream’s Corona TLM Reconciliation solution in Zenith Bank of Nigeria Plc.
The bank’s objective for adopting this solution includes elimination of manual errors, secure timely completion of transaction, centralise all reconciliation process in one single system, focus more on exceptions management and operational risk, and attain high processing efficiency.
George Agu, chief executive officer of ActivEdge Technologies, distributor and local implementation partners of SmartStream observed that at this crucial time when banks are working with lower margin, more regulatory pressure and high complexity; there is high demand for efficiency in back office operations.
Mr. Richard Okafor, project manager of Zenith Bank, observed that everyone wants to be part of a success and went further to thank the team from ActivEdge Technologies, SmartStream and his colleague for the extra effort that they have put in to achieve such a great result starting from day one.
‘The bank has always been ahead of the pack in Nigeria and with this whole reconciliation process now automated, we are now going to focus on growing our business and providing unmatched services to our customers since the load of back office operation has become minimal.
He commended the ActivEdge Technologies team in particular for being very professional in meeting the deadline set for go live on this project.
SmartStream Technologies has over 40% market share in the entire reconciliation market space globally providing Reconciliation, Exceptions Management, GL Substantiation, Cash and Liquidity Management, Corporate Event Action Management, Transaction Fee and Invoice Management to over 2000 corporate for the last 40 years.
The process of selecting SmartStream’s TLM Corona was very rigorous and had to be done in multiple stages with some weak vendors pulling out because of tough operational processing and transaction types that had to be reconciled through the system.
This allowed SmartStream to emerge as the best solution because they met all the evaluation criteria in terms of matching rate, automated exceptions and investigation, dashboard reporting, and automatic issue escalation according to well defined workflow.
With this successful implementation, Zenith Bank has now joined the league of over 2000 leading banks globally who are users of CORONA TLM Reconciliation and Exceptions Management Solution.
The solution from SmartStream covers a complete lifecycle of Transaction and is able to support multiple cycles of matching of ATM/POS and other switch based transaction in real time ensuring that customers who have challenges like ATM dispense errors can have their cash immediately corrected in no time.
There was a lot of excitement at the bank when the first day of productive use of the system showed more than 98% matching rate, a testament to the fact that the solution has a very robust reconciliation engine that can take away the pains of manual or semi manual transaction reconciliation challenges of the bank.
Another very important feature of the system which the bank is benefiting from is its ability to automate the investigation and exceptions management process.
No longer will reconciliation be done at the branches as the system has the ability to pick unmatched items and distribute these items to branches automatically creating an automated investigation process for each transaction.
Based on this very positive development, all reconciliation process has now been automated so, the bank will only focus on using as little as just 5 staff globally to manage exceptions raised by the system based on its automotive investigation engine.

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News
NPC Opens Nationwide Digital Birth, Death Registration Platform

National Population Commission (NPC) has commenced the nationwide digital registration of births and deaths under the Electronic Civil Registration and Vital Statistics (E-CRVS) system to strengthen legal identity management and improve demographic data.

Speaking at a press briefing in Lokoja on Tuesday, Mr Afolabi Yori, federal commissioner representing Kogi, said the initiative became operational nationwide on July 1, through the VitalReg platform.
Yori described the development as a landmark in Nigeria’s civil registration system, noting that it would modernise birth and death registration through a technology-driven platform that meets international standards.
He said the digital platform would improve service delivery, strengthen data integrity and ensure that every birth and death occurring in Nigeria was accurately documented and securely stored.
According to him, civil registration is more than an administrative process, as it provides reliable statistics that support public policy formulation, resource allocation and national development planning.
“Nigeria records an estimated five million births annually, yet millions of births and deaths remain unregistered.
“Birth registration coverage currently stands at about 57 per cent nationwide, while death registration remains below 20 per cent,” he said.
The commissioner said that the commission had established 4,011 functional registration centres across the country’s 774 local government areas and was working to expand the number to about 8,000.
He added that the commission was strengthening collaboration with stakeholders to improve the capacity of registration personnel and ensure prompt documentation of vital events through the VitalReg platform.
Yori said the platform would provide faster registration services, 24-hour online access, digital certificate issuance where applicable, and reduce paperwork, waiting time and unnecessary travel.
He disclosed that the platform was being operated under a Public-Private Partnership with Barnks-forte Technologies Ltd. as the commission’s technical partner to ensure system availability, cybersecurity and continuous technological improvement.
He called on parents, healthcare institutions, traditional and religious leaders, civil society organisations, development partners and the media to support the initiative by encouraging the prompt registration of births and deaths.
Earlier, Samuel Omonakpeme, director in Kogi, NPC State, described the commencement of the digital registration system as another milestone in efforts to strengthen Nigeria’s Civil Registration and Vital Statistics system.
Omonakpeme stated that the initiative aligns with the Federal Government’s digital transformation agenda and the Sustainable Development Goals, particularly Goal 16.9, which seeks to provide legal identity for all.
He appreciated the Federal Government, the leadership of the commission, UNICEF and other development partners for supporting the implementation of the initiative.
The state director also urged parents, guardians, health institutions, community leaders, religious organisations and the media to mobilise public support for the timely registration of all births and deaths.
The News Agency of Nigeria (NAN) reported that ICT personnel of the commission, led by Ehimoni Kolawole, conducted a live demonstration of the digital birth registration process using the VitalReg platform.
The demonstration showed that the registration process captures the biodata of both parents, while at least one parent must possess a valid National Identification Number (NIN) to complete the registration of a newborn.
General News
FG Launches C.L.I.C.K.D., Consumer Credit Scheme for Tech Devices

Federal government has launched Credit for Laptops, Internet, Connectivity and Knowledge Digital Devices (C.L.I.C.K.D.), a new consumer credit initiative, to provide affordable financing for locally assembled laptops and other digital devices.

L-R: Mr Uzoma Nwagba, managing director and chief executive officer, CREDICORP, and Dr Bosun Tijani, minister of Communications, Innovation and Digital Economy, at the launch
The initiative by the Nigerian Consumer Credit Corporation (CREDICORP) and the Federal Ministry of Communications, Innovation and Digital Economy, is aimed at equipping Nigerians with the tools needed to participate in the country’s growing digital economy.
During the launch, Dr Bosun Tijani, minister of Communications, Innovation and Digital Economy, described access to credit as critical to improving productivity and driving economic growth.
Dr Tijani said no nation could achieve sustainable development without a strong credit system that enables individuals and businesses to access resources needed to become more productive.
He noted that in today’s digital age, technology has become indispensable for education, innovation and wealth creation.
The minister explained that many talented young Nigerians possess the skills required to succeed in the digital economy but remain constrained by their inability to own computers and other digital tools.
Drawing from his personal experience, Dr Tijani recalled how his first laptop as a student in the university opened doors to international opportunities and eventually inspired him to establish one of Nigeria’s pioneering technology hubs.
He said the new programme would ensure that more young Nigerians are not denied similar opportunities because of financial barriers.
According to him, the initiative aligns with President Bola Tinubu’s vision of building a one-trillion-dollar economy by expanding access to technology, boosting productivity and supporting local manufacturing.
Mr Uzoma Nwagba, managing director and chief executive officer, CREDICORP, described the programme as a strategic investment in Nigeria’s future workforce and digital transformation.
Mr Nwagba said that while improvements in internet connectivity and digital skills training have positioned Nigeria for the Fourth Industrial Revolution, access to devices remains a major challenge preventing many young people from fully participating in the digital economy.
He explained that C.L.I.C.K.D. would bridge that gap by providing affordable consumer credit that enables beneficiaries to acquire laptops and other internet-enabled devices while they develop in-demand digital skills
Telecom
Airtel Nigeria Expands Retail Footprint to Strengthen Customer Access Nationwide

Airtel Nigeria has strengthened its nationwide retail and distribution network as part of its continued investment in enhancing service delivery and making telecommunications and digital services more accessible to millions of Nigerians.

The company’s retail ecosystem comprises more than 4,000 exclusive Airtel shops and over 200,000 retail touch-points nationwide, including partner stores, channel partners and neighborhood agents. This network ensures that subscribers can conveniently easily access SIM registration, device purchases, airtime and data recharge, customer support and other digital solutions.
Commenting on the company’s retail distribution strategy, Dinesh Balsingh, CEO, Airtel Nigeria, said,
“Telecommunications goes beyond the physical infrastructure, it is important that we are able to reach people where they live and work. That is why we continue to invest in a strong retail and distribution ecosystem that enables us to bring Airtel closer to our customers while delivering a consistent, high-quality experience wherever they are.”
According to Joypratip Sengupta, Director, Sales and Distribution, Airtel Nigeria, the company’s distribution network plays a vital role in ensuring seamless service delivery.
“Our retail network is designed to ensure that our services reach customers efficiently. It is a combination of efficient logistic systems, strong partnerships and local engagement that enables us to consistently meet the needs of our customers across the country,” he said.
The strengthened distribution strategy complements the company’s ongoing investments in network infrastructure and digital innovation, recognising that customer proximity remains a critical driver of service excellence and digital inclusion.
In addition to improving customer access, Airtel’s extensive retail ecosystem continues to create economic opportunities for thousands of entrepreneurs, distributors, retailers and small business owners who form an integral part of the company’s value chain.
As demand for accessible, interconnected digital services continues to grow across Nigeria, Airtel remains committed to investing in improving its service delivery and ensuring that every subscriber enjoys quality service.
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