E-Business
African Banks Poised to Benefit from Chat Commerce

Participants at Clickatell’s Connect Interact and Transact (CIT) annual event in November heard how chat commerce can assist companies, especially banks, connect with customers who are increasingly demanding a new way of engagement and shifting their trust from traditional organisations to startups.

The event, which is normally hosted in Lagos for Clickatell’s Nigerian and other African customers and partners, was hosted virtually this year and chaired by Hannes van Rensburg, Clickatell’s Chief Commercial Officer.
He introduced the speakers by positioning the importance of digital engagement in a pandemic challenged world.
“Covid-19 has changed customers’ buying behaviour and how they interact with brands. For this reason, it has accelerated digital investments for many organisations. Companies are now urgently turning to chat channels to help them meet these new expectations. Clickatell is investing and innovating in this space so we can enable commerce where your customers are,” van Rensburg explained.
Featured speaker, Alyson Clarke, principal analyst at Forrester kicked off her keynote titled: The Future of Banking, by sharing some of the company’s research findings.
These showed how banking business priorities have changed during the pandemic. Of note was banks accelerating their shift to become digital businesses, ranked as the third top priority post-pandemic, closely following growing revenue and reducing costs.
Forrester states that the next decade in banking will be all about insights and who consumers trust to use them. The organization says: consumers want personalized experiences and products, with a level of guidance and assistance set by customer preference; that customers expect return on consent and that trust and permission must not be taken for granted.
It was also noted that a focus on financial well-being, through advice and in refining products for consumer needs, will define leaders.
An engaging panel discussion following the keynote focussed on the importance of chat when it comes to empowering consumers in a digital world.
Gareth Bray, Business Development and Partnerships at WhatsApp, opened the discussion by sharing how Covid-19 had accelerated existing trends.
“We’ve been working with our partners, such as Clickatell, to onboard new businesses, whether it’s their first foray into conversational commerce or to vastly increase the efficiency of their customer service by using asynchronous chat apps.
“We have multiple use cases in the fintech space in Africa. One company began onboarding new customers through their chat channel, which meant they could still grow their business even in the throes of a pandemic,” he said.
Pieter de Villiers, co-founder and CEO at Clickatell confirmed this trend saying chat was faster, simpler and smarter for both the customer and for the bank. He said Clickatell believes banks, particularly in the emerging markets, can increase their reach by a factor of three if they implement chat. “The goal should be no pain for your customer and ultimately zero hold time,” de Villiers added.
With over 2 billion users on its platform, WhatsApp understands user behaviour when it comes to chat.
“Meeting your customer where they are is key in all of this. Our findings show that sixty percent of users choose to message a business rather than pick up the phone.
“They want to interact with a bank on a device of their choosing, on the platform of their choosing, at a time of their choosing. They want this frictionless, convenient service from any company they may be interacting with,” Bray shared.
Samson Isa, Clickatell’s West Africa Director, underpinned these findings when he shared the results of an online poll event attendees had taken earlier.
When asked how comfortable their customers were transacting digitally, 60% of attendees responded ‘very comfortable’, 44% responded ‘somewhat comfortable’ and just 6% said their customers were ‘not very comfortable’ transacting digitally.
“We can see that African customers want to engage with brands via digital channels. Enabling chat commerce provides a huge opportunity, particularly for banks in the region,” said de Villiers in his closing.
E-Business
Research ICT Africa Develops AI Framework for Africa

Non-profit think tank and research network Research ICT Africa (RIA) has developed the Just AI Framework of Inquiry. The contextually-grounded and action-oriented position paper aims to help African policymakers, researchers and technologists navigate the complexities of developing artificial intelligence (AI) systems.

Developed by RIA executive director Pria Chetty and RIA deputy director Dr Araba Sey, as part of the second phase of the Africa Just AI project, the framework responds to the urgent need to ground AI policy in Africa’s historical and contemporary contexts.
As AI technologies proliferate across every sector of society, the Just AI Framework of Inquiry reframes global debates on ethics and fairness by centring justice as the fundamental quality AI systems must embody, according to RIA.
Rather than replicating governance models designed for high-income economies, the framework calls for an approach that reflects Africa’s diverse democratic systems, development priorities and epistemic traditions, it says.
Through nine interrelated inquiries, from structural inequality and data justice, to democratic governance and environmental sustainability, the Just AI Framework of Inquiry equips policymakers, technologists and researchers with the tools to design and evaluate AI systems that actively promote equity, inclusion and care.
“The framework’s justice-oriented lens connects human rights, ecology and economy, guiding both research and regulatory reform to ensure AI advances public interest outcomes. It aims to move beyond aspirational ethics toward actionable mechanisms for embedding justice across the AI value chain,” notes Dr Sey.
The framework provides a holistic and multidisciplinary approach, moving beyond a narrow focus on technological risk to examine the interplay of AI with sustainable development, security, economic policy and governance.
“It recognises that effective AI governance requires a multidisciplinary approach, drawing on expertise in law, data science, economics and social sciences. This is crucial for developing integrated economic policies and governance frameworks that can address the full spectrum of AI’s societal consequences from labour market transformations to the regulation of intellectual property and competition,” Dr Sey adds.
The next phase of this project will test the framework’s application through participatory engagements with policymakers, civil society and research partners.
According to RIA, tech regulation, when developed through a justice-oriented lens, has the potential to unleash the developmental benefits of advanced innovation. Likewise, when AI systems are governed through justice-oriented frameworks, they can deliver equitable outcomes across diverse societies.
Yet, RIA is of the view that the dominant approaches to AI governance today − anchored in ethics, fairness and responsibility − remain inadequate. They are largely self-regulatory, driven by Global North actors, and designed for high-income countries with vastly different social, political and infrastructural realities. RIA’s research shows these frameworks often fail to recognise the uneven socio-economic contexts that shape life across the African continent.
“We have spent the past three years engaging deeply with this challenge: asking what it means to govern AI in ways that are truly just for Africa,” Chetty explains.
“We see a pressing need for a more deliberate and contextualised approach to AI governance; one that allows African countries to shift from being mere consumers of AI tech, to becoming co-creators of AI systems that reflect our development priorities, democratic values and lived experiences.
“Justice in AI requires more than inclusive aspirations. It demands redress of historical harms and inequities, attention to extractive data and value flows, and a commitment to ensuring that AI’s transformative potential is shared, not concentrated.”
E-Business
WDC, EC-Council Launch Ethical Hacking Programme

Wild Fusion Digital Centre (WDC), a technology training center based in Lagos and EC-Council, a global leader in cybersecurity certification have partnered to officially launch an advanced ethical hacking programme.

Pix credit…. EC-Council
The announcement was made at a ceremony at WDC headquarters attended by training officials and local business representatives.
The initiative is designed to meet the growing demand for qualified cybersecurity professionals in Nigeria and across Africa.
The programme offers internationally recognized certifications, including Certified Ethical Hacker (CEH), Certified SOC Analyst (CSA), and Blockchain Finance Certified (BFC).
WDC stated the training is conducted in-person and emphasizes practical application, ensuring participants master techniques for detecting and correcting vulnerabilities in computer systems.
The center noted that the training allows individuals and corporate teams to obtain these international-level qualifications without leaving the country.
WDC highlighted that the need for the training is urgent due to the increasing complexity of cyberattacks and a shortage of qualified experts.
The Cyber Security Experts Association of Nigeria (CSEAN) has pointed to a persistent talent deficit, while the U.S. Bureau of Labor Statistics projects a 33% growth in cybersecurity jobs between 2023 and 2033.
The training programme is being launched amid significant growth in the digital sector.
An analysis by Mordor Intelligence estimates the value of the African cybersecurity market at $0.6 billion in 2024, with projections to reach $1.28 billion by 2029, driven by a compound annual growth rate of 13.5% over the period.
E-Business
Konga Yakata: Konga Announces Dates for Nigeria’s Biggest Black Friday Sale

Nigeria’s leading composite e-commerce giant, Konga, has officially announced the dates for its highly anticipated Konga Yakata 2025, Nigeria’s biggest annual Black Friday sale.

The month-long shopping festival will run from Saturday, November 1st to Sunday, November 30th, 2025, promising shoppers across Nigeria a more exciting, rewarding, and value-packed experience than ever before.
To build anticipation, Early Bird Deals kicked off on October 26th and will run through October 31st, giving early shoppers a head start on some of the year’s most incredible bargains. This exclusive pre-sale window allows customers to secure limited-time offers before the official Yakata sale commences.
Since its inception, Konga Yakata has redefined Black Friday shopping in Nigeria. Evolving beyond a retail event, it has become a nationwide celebration of value, convenience, and trust, firmly positioning Konga as the go-to destination for millions of Nigerians seeking genuine products at the best possible prices.
According to the management of Konga, the 2025 edition of Yakata will surpass previous years with new innovations, expanded product categories, richer customer experiences, and unmatched discounts. This year’s event will feature engaging activities such as Treasure Hunts, Combo Day, Week of Wonder, Flash Sales, Live Auctions on Konga Radio 103.7FM, Giveaways, Freebies, and the same-day delivery option on KongaNow items, ensuring every shopper enjoys an unforgettable experience.
The campaign will also extend across multiple channels, online at www.konga.com and in Konga Retail Stores nationwide, offering customers flexible shopping options and exclusive in-store deals.
A wide range of products will be available across various categories, including Laptops, Desktops and Accessories, Mobile Phones and Tablets, Home and Kitchen Appliances, Electronics, Fashion, Groceries, Baby, Kids & Toys, and Wines & Spirits. Shoppers can expect massive discounts on top brands, including HP, Samsung, Apple, Haier Thermocool, iPower, Tecno, L’Oréal, Zinox, Nexus, Infinix, Nokia, iTec, Polystar, Nivea, and Lenovo, among others.
In line with its mission to promote financial inclusion and digital convenience, KongaPay is offering shoppers an instant 10% discount when they pay with their KongaPay wallet during the Yakata sale. The company has also encouraged customers to download and activate their KongaPay app ahead of the sale for a seamless checkout experience, extra savings, and exclusive wallet-based deals.
Speaking on the upcoming sale, the management reaffirmed Konga’s commitment to customer satisfaction, genuine products, and affordable pricing. “Konga Yakata is not just a sale; it’s a celebration of trust and value,” a company spokesperson noted.
“Our goal is to ensure that every Nigerian, regardless of their location or budget, can experience the joy of shopping for authentic products at unbeatable prices. This year, we are going even further with more deals, more engagement, and more innovation to delight our customers.”
Over the years, Konga Yakata has become an integral part of Nigeria’s retail calendar and is widely regarded as the benchmark for Black Friday sales in Africa. It has empowered millions of customers to access premium products, strengthening Konga’s position as a trusted household name in e-commerce.
As the countdown begins, Nigerians are urged to stay alert, prepare their shopping lists, and keep their devices close. Shoppers are also encouraged to follow Konga’s social media channels for firsthand updates, flash alerts, and exclusive Yakata offers.
Telecom3 days agoUNICEF, GSMA Unite with Partners to Launch Africa Taskforce on Child Online Protection to Safeguard Children in the Digital Age
Broadcasting3 days agoNCC Calls for Professional Guidelines on Software Use, Support for Copyright Enforcement
General News3 days agoFG to Train One Million Youths under TVET for Entrepreneurship, National Development
E-Business3 days agoNOTAP to Crackdown on Unregistered Technologies in Nigeria
Broadcasting2 days agoMultiChoice to Delist from JSE after Canal+ Takeover
E-Financial3 days agoSEC Puts Nigeria’s Cryptocurrency Transactions in One Year @ Over $50Bn
E-Financial2 days agoLotus Bank Drags 45 Banks to Court over Alleged ₦1.1Bn Fraudulent Withdrawals
E-Financial3 days agoPolaris Bank restates support for SMEs, commissions EveryDay Supermarket in Yenagoa



















