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Agent Banks Will Tackle Issues on Financial Inclusion – Bickersteth

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Sola Bickersteth, chief executive officer, One Network,
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Sola Bickersteth is the president , Society for Agent Banking Network  Practitioners and Chief Executive, One Network. He is PLD Graduate of the Harvard Business School, USA and an Electronics and Electrical Engineer from the OAU, Ile-Ife.
He worked as the pioneer chief operating officer (COO), Nigeria Internet Registration Association (NIRA). Bickersteth has over twenty three years experience in IT, executing projects like the ChamsCity at Chams Plc, the world largest digital facility as recognized by the Guinness book of World records, Online Payment System for Smartpay, National eGovernment,naira.com as well as a secure IP Network for International Monetary Fund (IMF), Central Bank of Nigeria, Department of State Services,INEC, etc.
He pioneered the introduction of low cost VSAT in Nigeria in partnership with Panamsat Inc in 2001 , oversaw the setting up of the Backbone Infrastructure for the then Public Service Network (PSNet now part of  Galaxy Backbone).  
In this interview with peter ugwu he explained the nitty-gritty surrounding the much expected Agent Banking regime in Nigeria.

One Network
We are a specialized agent network management organization. We are focused on creating one network of shared and structured agent locations for the provision of financial and citizen benefit services across the country.
Our cooperative framework allows interested agents to represent several financial institutions and related service providers at the same time through one network.One Network is the recognised industry leader in agent management and the implementation partnership for NIPOST and other leading Financial Institutions and authorized service providers.
Currently, the organisation has already built technical infrastructure that can be used by any interested organisation to manage networks of neighbourhood agent locations that provide public access to citizen and financial services.

Agent Banking
What Agent banking allows is that a shop owner, for instance a pharmacist can now become an agent or representative of a bank. Customers of the bank can then approach the pharmacist either to deposit or withdraw money, apply to open a bank account.
So they do not need to travel to the banking hall to transact every banking related business. A typical One Network neighbourhood location operates like a human ATM machine; but allowing much more functionalities similar to that of a mini-bank branch, providing numerous financial related value added services such as the money transfer, bill payments, public identity, micro credit, online business solutions and much more.
At a higher level, customers may be able to approach an agent and through the agent apply for loan. It is not the Agent that will give the loan, but he will be able to collect the loan applications and forward them to the bank.
It is the bank, however, that processes the application and sends it back to the customer through the agent. In other words, the customer on coming back to the Agent will definitely receive the bank’s response.
This can speed up the process of accessing loans, particularly as it concerns the low income or petty traders. It is a sure way to deepen the economic growth of the country, among other gains.

Deployment of Agent Banks  
Agent banking in Nigeria, we must understand, is guided by the Central Bank of Nigeria (CBN). What everybody involved in the process is gearing up and engaging with the CBN to ensure that the details are properly sorted out.
The CBN has finally given the “Go” order, so as at today, authorised financial institutions can appoint agents and simply submit the details of that agent the CBN to commence business at that location.    
Aside Nigeria, of course, there are other countries where Agent Banking has worked optimally.
We were recently part of a team including several banks,the Central Bank, the Central Switch, and others to understudy what is happening in Kenya.Other countries like Brazil , India, Peru , Tanzania have also embraced this model of enabling financial inclusion

Oiling the Infrastructure
We are at an advanced stage of infrastructure building, especially the Nigeria Postal Service (NIPOST)agent network support infrastructure is ready for the take-off. keeping in mind that this is a NIPOST project; we are just partnering with them on the project.
One of the most important things that NIPOST has done is that, today, a Postal Agent is not just providing postal services but also financial and citizens’ benefit services. So postal agents are no longer just for postal services.
That change has already been implemented. We have already commenced training of post offices staff.
The initial target is to meet the minimum requirements for Nigeria, which according to the Universal Postal Union (UPU) is 50, 000 post offices.
Presently, there is an audit of the post offices going on in Nigeria.  There are about 1200 directly owned post offices which are those we are working with.
There is an additional 2500 postal agents; currently some of them are either operational, semi-operational or have shut down.
The CBN is trying to ascertain their states-how many of them have requisite infrastructure, staff strength, do they have power supply and other details that will help to access proper investments in the postal network by interested parties.

Ascertaining the Integrity Of Agents  
Once again, we are strictly guided by the Central Bank and the Agent Banking guidelines are there.
The document stipulates who can become an Agent. For example, an Agent must have an on-going business; must have been in operation for at least one year; must be indebted to people and with evidences of financial stability.
The guidelines are there to protect the interest of the public and stakeholders. We are specific about Agent Banking; however, the real focus is to enable financial inclusion.
For us at One Network ,we deal with other financial service providers. We provide services to other companies that need Agents like in Insurance and Telecom companies,  public identity registration projects and other value added service providers.
So, we ascertain the legitimacy of any service provider before their services can be available at any One Network Agent location.

Targets for Rural Areas
Agent Banking is basically targeted at the rural dwellers. They are the people who in the first instance are afraid of walking into the banking hall; so, if is a local setting they can easily go there.
 Remember the Agents are located among them. It is not like these people do not have any money rather they, probably, have phobia of walking into a formal banking setting.
On the other hand, Agent Banking and cashless policy are part of the financial inclusion strategy of the Federal Government.
It is a combination of these platforms that the Central Bank projects that by year 2020 most Nigerians will have access to financial services

Complimentary to the Postal Reform
Actually, what we are doing at One Network is complementary to the on-going Postal Service reform.
In other words, we have aligned our activities under the guidance of the Ministry of Communication Technology and the Central Bank to ensure that it is in line with the agenda in place.
We are not a financial service provider under the scheme, but we provide professional agent management services and implementation support.                 
It remains a NIPOST project; we are just there to provide the nitty-gritty for enabling optimal execution.

Security Challenges
Well, the last time I checked, people still go to the market in those security volatile areas. Generally, insecurity is a reality in our country today, but it has not stopped us from doing business.
It only implies that people need to be more careful but the situation is not going to stop business from taking place.

Benefits of Agent Banking
If we use the Brazilian experience to equate it; they introduced Agent Banking about 10 years ago, as at February 2013 their economy outgrew that of the United Kingdom (UK).
The main reason was the introduction of the Agent Banking, because they were able to grow from 30% of the population being banked to about 80% presently. It has been very successful.
It aided them in capturing many people into their formal economy where they could then grow steadily and speedily.
In the actual fact, Agent banking is one of the fastest ways to achieve the Vision 20:2020. The successful implementation of the Agent Banking will boost the drive for financial inclusion.

Some Challenging Factors
The biggest challenge we are witnessing has been for industry players to understand and adopt the benefits of structured agent sharing . We (Nigerians) have a tendency to want to do things in silos.
The effort of bringing people together and sell the idea of coopeting instead of competing has not been easy.
The way to go is for financial service providers to take advantage of the One Network Cooperative scheme.
Our role is to help the industry players adopt the simpler and faster ways to achieve success.
However, we are encouraged because people are beginning to understand the purpose of One Network is to help the industry grow.
Role of Telecommunications in Agent Banking
Some time ago, someone asked if the Agent Banking has removed the role of the telecom operators from the banking sector.
Essentially, the question stemmed from the network problems we are witnessing in the country. But the truth is that the operators are needed in the process.
Telecom is still the heart of every agent location. One of the criteria is that every location must be well connected. So, the telecom operators have roles to play; first, to make sure that the network is reliable and stable as the Agents need quality service to excel.
The telecom operators can also use One Network  to extend their services. For example, the SIM registration; each teleco is presently separately deploying agent networks for SIM registration, meanwhile all they needed to do is to synchronize the process through one network of agents.
That is how other countries implement their SIM registration. If you walk into a shop, they already have the application in the machine; they sell the card to you, no matter the network and register you immediately.  
The registration goes straight to the database of the particular network. An agent must not carry five machines to register all the networks.
It is one of the things we anticipate in One Network to have integrated relationship so that an Agents will not need to carry multiple  terminals for different service providers.

Targeted Locations
We are largely focused on rural areas.For instance, in some of our pilot locations in Benue State people no longer have to travel hours to do either JAMB registration or withdraw little cash. We see that it is already working.
On the number of targeted locations, the  Central Bank has determined that target could reach 170,000 agent locations. For us, that is also our target.
Even in Kenya with about 40 million population, they now have about 80,000 Agents. Brazil which is closer to Nigeria in terms of population (about 190 million), they have about 170,000 Agents.
We are happy to support the CBN in bring the financial inclusion vision to fruition.


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General News

EFCC to Use Space Technology to Boost Asset Tracking, Investigations

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Economic and Financial Crimes Commission (EFCC) has partnered with the National Space Research and Development Agency (NASRDA) to deploy advanced space and geospatial technologies in investigations and asset management.

EFCC to Use Space Technology to Boost Asset Tracking, Investigations

Ola Olukoyede, executive chairman of the EFCC,

The move is expected to deepen transparency, strengthen asset recovery and curb economic sabotage according to a statement by Dele Oyewale, head, Media and Publicity, EFCC.

He said that the partnership was formalised through the signing of a Memorandum of Understanding (MoU) on Thursday in Abuja

The agreement is aimed at strengthening inter-agency collaboration, particularly in the areas of investigations, asset tracking and fraud risk assessment, marking a new phase of cooperation between the anti-graft agency and Nigeria’s space research and regulatory authority.

Speaking at the signing ceremony, Ola Olukoyede, executive chairman of the EFCC, described the agreement as a practical demonstration of the power of collaboration among government agencies.

He noted that closer cooperation would make it easier for institutions to effectively deliver on their statutory mandates.

According to Olukoyede, the MoU clearly defines the responsibilities of both agencies and establishes a framework for sustained cooperation.

He disclosed that a special monitoring and implementation team would be constituted to ensure the effective operationalisation of the agreement and to periodically review its impact.

“We will put a team together that will monitor the operationalisation of this MoU and also review the effectiveness of the platform from time to time.

“When agencies work together in the spirit of collaboration, it not only enhances efficiency but also encourages other ministries, departments and agencies to explore similar partnerships in the overall interest of national development”, he said.

Explaining the specifics of the partnership, the EFCC chairman said NASRDA would provide advanced technological tools to boost the Commission’s investigative capacity and asset tracking, while the EFCC would deploy its expertise to support the agency in fraud risk assessment.

“We will support you in the area of fraud risk assessment, and you will support us in promoting our investigative capacity.

“Where our eyes cannot get to, with the aid of your technology, we will be able to get there”, Olukoyede said.

He noted that the collaboration would be particularly beneficial to investigations into illegal mining activities, which have been linked to economic sabotage and rising insecurity in parts of the country.

“With the technology you are going to support us with, we will be able to identify some of these areas,” he added.

Olukoyede further expressed optimism that the partnership would significantly enhance the EFCC’s asset management processes, stressing that asset recovery remains one of the core pillars of the Commission’s mandate.

He explained that recovered assets are scattered across the country and exist under different legal statuses, including interim and final forfeiture.

“In some of these places, we may not have enough personnel to physically secure the assets. But with your support, we will be able to deploy geospatial technology and asset tagging devices to monitor both movable and immovable assets in a transparent and accountable manner”, he said

In his remarks, Matthew Adepoju, director-general and chief executive officer of NASRDA, welcomed the partnership, describing the MoU as a major milestone in the pursuit of justice and regulatory compliance within Nigeria’s space ecosystem.

Adepoju stressed that space-related activities are strictly regulated in developed economies and should be treated with similar seriousness in Nigeria, particularly in view of the potential misuse of satellite assets.

“You cannot go anywhere in Europe, continental America or the Far East and be doing business in the space ecosystem without the country ensuring that you are doing the right thing.

“We know for a fact that some satellite assets are being used negatively in driving insecurity in the country”, he said.

He also raised concerns over the use of satellite-mapped data on Nigeria’s natural resources to aid illegal activities, especially illegal mining, which he identified as one of the drivers of insecurity.

 


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DalaHill, BoA Partner on $100,000 ACF Climate Finance Initiative

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DalaHill Law Practice and the Bank of Agriculture (BoA) have signed a Mutual Accountability Framework (MAF), marking a milestone in the launch of a climate finance initiative funded by the African Climate Foundation (ACF) and valued at US$100,000.

According to a statement by the firm, the signing took place during a kickoff ceremony at the BoA headquarters in Abuja and formalised the roles, responsibilities and shared commitments of both institutions in delivering the project. The framework was signed by Ayo Sotinrin, BoA Managing Director, and Mohammed Hamza, Managing Associate at DalaHill.

The ACF-funded initiative is designed to support BoA’s institutional transition towards climate-aligned agricultural finance. Central to the programme is the establishment of a Clean Energy Delivery and Innovation Unit (CEDIU), a dedicated function that will integrate climate risk considerations, environmental data and sustainability principles into the bank’s strategy, operations and investment decision-making.

Under the initiative, BoA will also be supported to develop Clean Energy Access Systems and Climate Finance Development Frameworks, alongside a pipeline of bankable, climate-aligned agricultural projects.

These projects are expected to attract domestic and international capital into the sector, contributing to efforts to bridge Nigeria’s estimated $247.3 billion financing gap for its green energy transition.

Speaking on behalf of DalaHill, Mohammed Hamza described the initiative as a pivotal intervention in Nigeria’s agricultural and climate finance landscape. He said the firm is acting as a trusted adviser, working with institutions to deliver catalytic and transformative solutions.

According to him, DalaHill is deploying a multidisciplinary technical team to support BoA’s transition into a climate-aligned institution capable of attracting finance for scalable, investment-ready agricultural projects.

He highlighted the strategic importance of the project, noting that while ACF has traditionally focused on renewable energy, climate alignment within the agricultural sector is critical to driving Nigeria’s broader energy transition. He added that the initiative represents ACF’s first climate finance grant promoting agriculture in Nigeria.

In his remarks, Sotinrin expressed appreciation to the project partners and acknowledged longstanding gaps within Nigeria’s agricultural finance ecosystem. He reaffirmed BoA’s commitment to driving systemic change by attracting climate-aligned expertise, strategic funding and increased national and international attention to the sector.

Sotinrin also noted that the initiative aligns with the Federal Government’s climate and sustainability agenda, referencing Nigeria’s participation at an ongoing global climate sustainability conference in Abu Dhabi.

He further highlighted strong government backing for BoA’s transformation, including presidential approval in October 2024 of a US$1 billion recapitalisation plan aimed at strengthening the bank’s capacity to support national development.

DalaHill Law Practice is a full-service commercial law firm headquartered in Abuja, with a strong track record in advising on economically catalytic projects across sectors including energy, infrastructure, finance, trade and emerging markets.

The firm is known for structuring complex transactions, managing regulatory risk and supporting projects that promote sustainable growth and long-term economic impact in Nigeria and beyond.


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How to Stay Safe Online During Sales Periods

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Kaspersky’s new global research reveals that 65% of online shoppers believe they can detect fraud on their own, while only 42% actually use security software to protect their payments and block malicious links.

Experts consider this a major risk for online buyers. Over the past year Kaspersky identified nearly 6.7 million phishing attacks globally impersonating online stores, payment systems, and banks, with 55.6% targeting online shoppers.

As the post-holiday and summer sales season kicks off, Kaspersky conducted a survey to examine consumer cybersecurity practices employed during online shopping. The findings show that 97% of respondents demonstrate a substantial level of awareness of online security risks and implement at least some measures to safeguard their digital transactions.

However, the survey found that fewer than half the participants use dedicated security software to block phishing attempts and protect payment transactions. This concerning trend is particularly pronounced among the 55+ year old generation, with only 32% of respondents in this age group actually using security software when making online purchases.

The most commonly adopted security protocols include being vigilant about potential warning signs, such as suspicious hyperlinks or unusual website design (65%) and verifying seller authenticity (62%).

Kaspersky experts emphasise that while these practices are essential protective measures for online shopping, they constitute only foundational protection strategies rather than the comprehensive fraud prevention provided by a security solution.

Other steps that could protect online shoppers, like using a separate credit card for digital purchases or using a separate email address to register with unfamiliar online shops, were chosen by 33% and 26% of survey participants, respectively.

Meanwhile, 30% claimed to consult with friends and relatives before making a purchase. Interestingly, this option is highly popular among the younger generation, with 37% opting for it, while it is less common among older people (21%).

“Throughout the year, we’ve observed that online shoppers have consistently been one of the most desirable targets for scammers. During sales periods, their scams can become even more pervasive. Staying vigilant is crucial, but protecting yourself requires more than just awareness.

It is particularly concerning how scammers are now using AI to craft more sophisticated, targeted phishing attempts that are increasingly difficult for regular users to recognise,” comments Olga Altukhova, Senior Web Content Analyst at Kaspersky.

Sales seasons are peak times for scammers. To protect yourself against emerging threats, implement the following security practices:

– Don’t save your full credit card details on websites unless absolutely necessary.

– Consider using a separate debit card specifically for online purchases and set up transaction alerts on your bank and credit card accounts.

– Be extra cautious of “flash sales” that seem too good to be true. Watch out for websites that pressure you into making quick decisions, and be wary of sellers who refuse returns or exchanges.

–  Use different passwords for each online account and enable two-factor authentication wherever possible.

– Apply a security solution with a strong anti-phishing component. For instance, Kaspersky Premium received the annual ‘Approved’ certification from the leading testing lab AV-Comparatives in 2025 for detecting 93% of phishing URLs, demonstrating outstanding anti-phishing capabilities, powered by AI technology.

– Scammers constantly evolve their methods, so staying informed about new phishing techniques can help you recognise and avoid them. The Kaspersky Security blog will help you keep your finger on the pulse of emerging cyberthreats.

The study was conducted by Kaspersky’s market research center in November 2025. A total of 3000 respondents from 15 countries (Argentina, Chile, China, Germany, India, Indonesia, Italy, Malaysia, Mexico, Saudi Arabia, South Africa, Spain, Turkey, the United Kingdom, and the United Arab Emirates) took part in the survey.


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