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Airtel Africa Launches its Long-term Sustainability Strategy, Building on its Corporate Purpose to Transform Lives

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Segun Ogunsanya, Airtel Africa-MD
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Airtel  Africa,  a  leading  provider  of  telecommunications  and  mobile money  services,  with  a  presence  in  14  countries  across  Africa,  has  launched  a  comprehensive sustainability strategy which sets out its detailed plans to improve the lives  of  millions  of  people  across  Africa  through  digital  and  financial  inclusion  and  access  to education.

The  strategy  also  includes  specific  goals  around  environmental  protection  and  the ongoing development of a rewarding, diverse and inclusive workplace.

We have worked hard to identify the  technical  programmes needed to respond to all our material topics  and  to  have  a  genuine  and  positive  impact  on  people  and  communities  across  Africa.  Our strategy sets specific goals and commitments, and for each of these, we have identified exactly how we will achieve them and the milestones along the way.

Our Board and Executive Committee have been  integral  to  developing  this  strategy  which  is  fully  aligned  with  the  Company’s  corporate strategy  and  plans.    We  have  engaged  with  our  stakeholders  throughout  the  development  of  the strategy and undertook a detailed stakeholder consultation ahead of this launch.

Our  strategy  is  delivered  through  four  sustainability  pillars:  ‘Our  business’  which  reflects  our operations  and  the  expansion  of  our  network,  ‘Our  people’  which  sets  commitments  around employee  engagement,  development,  diversity  and  inclusion,  ‘Our  community’  which  details  our dedication to improving access to education, and ‘Our environment’ which is focused on reducing the environmental impact of our operations.

We have identified six of the United Nations Sustainable Development  Goals  to  which  we  believe  our  work  will  make  a  genuine  and  tangible  contribution- they  are  SDG  4:  Quality  education,  SDG  5:  Gender  equality,  SDG  8:  Decent  work  and  economic growth, SDG 9: Industry, innovation and infrastructure, SDG 10: Reduced inequalities, and SDG 12:

Responsible consumption and production.

Segun  Ogunsanya,  CEO,  Airtel  Africa,  said:  “Today  is  a  significant  milestone  in  Airtel  Africa’s journey. Our new strategy provides a solid foundation for us to accelerate change for the communities we serve and the environment in which we operate. We have worked closely with our stakeholders  to  ensure  that  this  strategy  is  ambitious,  robust  and  credible.

This  partnership approach  underpins  all  the  work  we  will  deliver  through  our  strategy.  We  will  look  to  collaborate across the industry, recognising that by working together, we will be able to drive a more significant impact for the people who need it most. We are  more committed than ever to ensuring open and honest communication on our progress as Airtel Africa embarks on its long journey towards a more sustainable future.

Goals and commitments

The sustainability strategy includes nine goals and commitments, with corresponding programmes that address the business’ material topics (identified through an extensive consultation at the beginning of the year) and enable the Group to continue delivering sustainable growth and uphold  the best governance standards:

  • Data security goal:  Establish  industry-leading  data  security  for  our  customers  through investments  in  technology  and  expertise,  updated  processes  and  consumer  awareness  –  with focus areas around confidentiality, integrity and availability.
  • Service quality goal:  Provide  underserved  communities  with  access  to  reliable  networks and  connectivity  through  the  rollout  of  new  infrastructure  and  technology,  improved  fibre connectivity and capacity – with  focus areas on service accessibility, delivery and reliability.
  • Supply chain goal:  Ensure  all  our  suppliers  are  aligned  with  our  sustainability  agenda through  programmes  to  increase  supplier  disclosure  and  audit  ESG  performance  –  with focus areas on enhanced supplier due diligence and ongoing ESG compliance.
  • Commitments to our people: with our ongoing commitment to provide rewarding employment opportunities and to achieve genuine diversity and inclusion at all levels across the business through:

– Delivering equality in our workforce through recruitment and programmes to provide training and advancement for everyone regardless of gender, nationality or disability;

– Providing best practice training and development through upskilling and reskilling initiatives to ensure they can succeed in their future careers. And through supporting female entrepreneurs  through  training  and  increasing  women’s participation in the technology and engineering sectors;

– Providing  the  highest  standards  of health and  safety  for  our  employees  and contractors through the introduction of a best practice social and health and safety management system, improved policies and full compliance with all legislation and regulation; and,

– Maintaining the highest levels of employee engagement through the introduction of additional channels that provide every one of our people with a voice.

  • Digital inclusion goal:  significantly  improve  digital  Inclusion  across  Africa  by  driving  the penetration  of  mobile,  smartphones  and  home  broadband  in  rural  areas  through  the provision of retail and support services.
  • Financial inclusion goal:  significantly  increase  financial  inclusion  in  Africa,  with  particular support for women through the  development of  affordable financial products to meet  the needs of the un- and under-banked, a reliable service and financial confidence and literacy.
  • Access to education goal: helping transform the lives of over one million children through improving access  to  education  –  with  programmes  around  connectivity,  the  provision  of zero-rated  education  content  under  a  five-year  UNICEF  partnership,  connecting  1,400 schools to the internet by 2027, and the adoption and support of schools in all our markets.
  • Greenhouse gas emissions reduction goal: Our ambition is to achieve net zero greenhouse gas (GHG) emissions ahead of the 2050 deadline set out in the Paris Agreement. To do this we must fully identify, measure and reduce our GHG emissions which can only be achieved in partnership with our peers and the wider industry. We will establish and launch a  sector  leading  and  credible  decarbonisation  pathway  in  2022,  ahead  of  the publication of our first Sustainability Report.
  • Environmental stewardship: Eliminate hazardous waste from our operations, significantly reduce our non-hazardous waste and minimise our water consumption with programmes to replace damaging materials, expand recycling schemes and build employees’ awareness around the protection of our natural resources.

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Telecom

ATCON Says Telecom Network Under Threat, Urges Stronger Efforts to Protect Infrastructure

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Association of Telecommunications Companies of Nigeria (ATCON), umbrella organization for all telecommunications and ICT companies operating in Nigeria, has warned that telecom networks in the country are under threat from infrastructure attacks and vandalism.

ATCON Says Telecom Network Under Threat, Urges Stronger Efforts to Protect Infrastructure

Tony Emoekpere, president, ATCON, who stated this during an interview with Channels Television, has called for stronger protection of communication infrastructure nationwide.

He also urged  Nigerians to treat telecom assets as critical to national development.

Emoekpere said operators in the telecommunications sector are not indifferent to the quality of service delivered to consumers, noting that industry stakeholders are already working closely with regulators, including the Nigerian Communications Commission (NCC), to tackle persistent challenges affecting network performance.

Emoekpere stressed that many of these challenges are beyond the direct control of operators and require stronger public cooperation in protecting telecom infrastructure.

He added that infrastructure destruction remains one of the biggest threats to service quality and network stability in Nigeria.

According to him, telecom assets should be regarded as essential national infrastructure that must be safeguarded by all citizens.

He said, “We’re here complaining about poor service, but when we see people vandalising infrastructure, we don’t complain; when we see people cutting cables, we don’t report.”

He further urged Nigerians to be more proactive in reporting acts of vandalism to the appropriate authorities.

Emoekpere warned that continued damage to telecom facilities will only worsen the quality of service experienced by consumers across the country.

He called for stronger awareness campaigns to educate the public on the importance of protecting communication infrastructure.

He also emphasized that improving service delivery requires shared responsibility between operators, regulators, and citizens.

He appealed for collective action to safeguard telecom infrastructure, noting that its protection is key to improving connectivity and driving national development


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Telecom

NIMC Launches WhatsApp, Live Chat Support for Faster NIN Services

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National Identity Management Commission (NIMC) has introduced new digital customer support channels, including WhatsApp and live chat services, to improve accessibility and service delivery for Nigerians and legal residents seeking assistance with National Identification Number (NIN) related issues.

NIMC Launches WhatsApp, Live Chat Support for Faster NIN Services

NIMC

NIMC disclosed this in a statement, saying the initiative forms part of its ongoing digital transformation and customer service reforms.

According to the commission, the new support channels include a live chat feature on its official website and an official WhatsApp platform designed to provide faster and more convenient access to customer support services.

Members of the public can now access support through the Live Chat feature on the NIMC website via www.nimc.gov.ng and the official WhatsApp support line: +234 701 566 6971.

The commission said the initiative aligns with efforts to improve public sector efficiency and enhance access to government services through technology-driven solutions.

NIMC noted that the new platforms would enable users to receive prompt responses to enquiries, real-time guidance, and improved customer interaction without necessarily visiting physical offices.

The commission said the move reflects its commitment to service innovation, citizen-centred engagement, and efficient identity management service delivery.

Under the leadership of Director-General and Chief Executive Officer, Engr. Abisoye Coker-Odusote, NIMC said it had continued implementing reforms and digital solutions aimed at expanding access, strengthening public trust, and improving service delivery.

The commission encouraged Nigerians and legal residents to utilise the official platforms for verified information, assistance, and updates on NIN services and related identity management matters.

It also advised members of the public to remain vigilant and engage only through official communication channels to avoid fraud, scams, and misinformation.

The statement was signed by Kayode Adegoke, Head of Corporate Communications Unit, NIMC.


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QNET Spotlights Mothers as Unsung Heroes of Family Wellness

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As families across the world celebrate Mother’s Day, QNET, a global lifestyle and wellness-focused direct selling company, honours mothers as the everyday force behind healthier homes, stronger families, and more resilient communities. From managing households and supporting family wellbeing to balancing careers and personal responsibilities, mothers play a central role in sustaining daily life. Yet, amid these responsibilities, their own wellness is often overlooked.

QNET

In today’s fast-paced environment, the demands of modern living continue to take a toll on human energy and well-being. Alarmingly, recent surveys indicate that 75% of Nigerian employees experience work-related stress, with 60% reporting persistent feelings of overwhelm.

These pressures are often compounded by economic realities that require many individuals to juggle multiple responsibilities or income streams. For women, particularly mothers, this burden is even greater. Beyond professional demands, they often take on the primary role of managing household well-being, childcare, and daily routines.

This continuous cycle of responsibility leaves little time for rest, recovery, or intentional self-care, increasing the risk of long-term physical and mental strain.

At the same time, access to basic wellness essentials remains a challenge. According to data from the WHO and UNICEF Joint Monitoring Programme, 28% of Nigerians lack access to basic drinking water, approximately 75% lack basic sanitation, two-thirds do not live in premises with a handwashing facility that includes soap and water, while 20% practice open defecation.

In many homes, ensuring safe water and overall family health largely falls to mothers, further reinforcing their central role in household well-being. This reality highlights the importance of recognising and celebrating mothers who consistently take on this responsibility, often placing the needs of their families above their own.

Commenting on the significance of the global observance, Ayokunmi Solesi, General Manager for QNET Nigeria, said, “Mothers are the backbone of many households. They give their time, energy, and care so consistently that their own well-being can sometimes take a back seat. Mother’s Day is an important reminder that supporting mothers’ health and wellness is not just a personal priority, but a family and societal one.”

He added that this perspective aligns with QNET’s 2026 global campaign, “Energised, Every Day,” which focuses on practical solutions that support everyday living. “When mothers are well-supported and energised, it positively impacts the entire household. Wellness should be part of daily life.”

As conversations around health continue to evolve, there is a growing shift towards preventive and lifestyle-based wellness – simple, consistent actions that support long-term vitality. This includes prioritising proper nutrition, hydration, rest, and balance as part of everyday routines, particularly for individuals managing demanding schedules.

Supporting this approach, QNET offers a range of products designed to fit seamlessly into daily life. Its nutritional supplement, EDG3 Plus, provides essential nutrients that contribute to daily vitality and help individuals maintain energy levels throughout busy days.

Recognising the importance of safe hydration in overall health, the HomePure Nova helps improve the quality of drinking water at home, supporting healthier households and reducing exposure to common water impurities.

In many Nigerian homes, where women play a key role in managing family health, access to cleaner water remains an essential part of everyday wellbeing.

Complementing this is the Amezcua Bio Disc 3, part of QNET’s wellness range, designed to support overall wellbeing across different aspects of daily life. Its versatile use within the home – from supporting food preservation to enhancing water quality and contributing to a more balanced living environment – makes it a practical wellness companion for families, particularly mothers managing multiple household needs.

As Mother’s Day is observed this year, QNET encourages families and communities to not only celebrate mothers but also to actively support their wellbeing. By creating healthier homes and encouraging better daily habits, the company reinforces its belief that true wellness begins with everyday choices and with those who hold the family together.


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