Connect with us

Telecom

Airtel Expands Footprint, Commissions New Outlet in Apapa Mall

Published

on

(L-r): Oladapo Dosumu, head of Distribution, Femi Oshinlaja, regional operations director, Miss. Edero Daro – Idollo, regional retail head, all of Airtel Nigeria, Alhaji Baale Ajibola Igbalaye, Representing His Royal Majesty Oba Fatai Aromire, The Oba of Ijora Iganmu Kingdom Apapa Lagos, Alhaja Sariatu Amusa, Iyaloja of Ifelodun, Ogungbe Market, Apapa and Tolulope Tope-Awofeko, Head Retail Showroom & Franchise, Airtel Nigeria during the commissioning of Airtel Apapa Mall Showroom in Lagos recently.
Kindly share this post

 

Airtel Nigeria, leading telecommunications services provider, has taken further steps to deepen customer service delivery through its retail footprints, with the commissioning of an ultramodern showroom in Apapa, Lagos.

The new showroom which is located in the Apapa Mall, along Park Lane, is a walk-in service centre that offers customers the convenience and ease of access to Airtel’s range of value-added products and services as well as the comfort of first-hand contact and interactions with customer service agents.

The shop is fully equipped to provide a diverse range of services including enquiries, SIM registration and replacement, sales of low-end and high-end mobile devices, electronic and voucher recharge among other services.

Speaking at the launch, Mr. Femi Oshinlaja, the Company’s regional operations director, Lagos, explained that the new service point was in line with the company’s goal of taking its customer service delivery to the doorsteps of Nigerians.

Oshinlaja said, “This project was born out of the commitment and desire to reach people around this locality with the quality products and services of Airtel, and also to provide solutions to challenges faced by both new and existing customers on the Airtel Network”.

The Airtel Regional Operations Director, Lagos noted that the showroom will address the quest for better service experience by the residents of Apapa and environs just as he addedthat quality customer service delivery is at the heart of the operations of the company, explaining that this attribute has accounted for several awards in favour of the company.

According to him, “Quality customer service delivery is the main ingredient that defines our very essence as a customer-centric organization and we are here to render quality services to all our new and existing customers in this locality.

He described the shop as a one-stop solution centre for customers residing in Apapa and environs, and assuredresidents that Airtel will continue to create specific value offerings that will not only meet their communications needs but also help them succeed in their respective endeavours.

While cutting the tape to declare the showroom open, His Royal Majesty Oba Fatai Aromire, Oba of Ijora Iganmu Kingdom, commended Airtel for expanding its customer service channels to the people of Apapa and environs.

The Oba, who was represented by Alhaji Baale Ajibola Igbalaye, noted the showroom will afford residents of the area easy access to Airtel’s robust range of products and services and also offer quicker resolution to service related issues.

The Airtel Apapa Mall showroom has five service points and a VIP section designed to offer express services to high value customers. It is a full-fledged service delivery point as well as customer relationship centre that will provide both existing and prospective customers sales and service support.

Also in attendance at the ceremony were Alhaja Sariatu Amusa, Iyaloja of Ifelodun Ogungbe Market, Apapa; Oladapo Dosumu; GM, Sales & Distribution Airtel Nigeria; Tolulope Tope-Awofeko, Head Retail Showroom & Franchise, Airtel Nigeria; Edero Daro–Idollo, Regional Retail Head, Lagos, Airtel Nigeria and Olawale Alao, Zonal Business Manager, Lagos, Airtel Nigeria.

 

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Telecom

NCC Orders Telcos Inform Subscribers of Data Breach within 48 Hours

Published

on

Kindly share this post

Nigerian Communications Commission (NCC) has directed telecom operators in the country to notify affected customers of any data breach within 48 hours ( that is two day) of detecting such unauthorised infringement.

NCC Orders Telcos Inform Subscribers of Data Breach within 48 Hours

This directive was  contained in the revised Internet Code of Practice 2026 by the NCC, on Friday.

The document seeks to define the rights and obligations of telecom operators in handing the rights of internet users to an open internet.

In the move to protect customer information, Mobile Network Operators (MNOs) and Internet Service Providers (ISPs) are to take necessary measures to protect customers’ data from unauthorised use, disclosure, access or breach.

Telecom operators must now notify affected customers within 48 hours of detecting a compromise through text message, email or any other effective means. As contained in Chapter 3.4 of the regulation titled “Data Breach Notifications,”

The telecoms companies are also directed to notify the NCC of such a breach not later than 48 hours after determining such a breach.

Where full details of the breach are not immediately available, the provider shall issue a preliminary notification within the same period and furnish a comprehensive update within Fourteen (14) days thereafter, or within such extended period as the Commission may approve,” part of the section reads.

The guidelines, according to NCC, are in tandem with the provisions contained in the Nigerian Data Protection Act 2023 and Part VI of Schedule 1 of the Consumer Code of Practice Regulations 2024.

The regulation also joins other agencies’ policies, ensuring protection. Agencies such as the Nigeria Data Protection Commission (NDPC) and the Federal Competition and Consumer Protection Commission (FCCPC) protect consumers against misuse of personal data, identity theft, financial loss, and reputation damage.

The review comes at a time when privacy becomes core amid frequent breaches and illegal harvest of data such as biometric, national IDs, financial information, traffic and usage, and others.

Regulations are necessary for the proper handling, consent, and regulatory compliance regarding sensitive data, ensuring it is only processed for legitimate purposes.

Under Chapter 3.5, the Internet Code of Practice 2026 addressed the handling of harvesting of transactional data by notifying and getting approval from the NCC of any usage by a third party. It noted that the NCC approval will be defined by a review and assessment of such access and “its potential effects on national considerations, consumer information and personal data.”


Kindly share this post
Continue Reading

Telecom

Globacom Promotes Valentine Gifting with Huge Discounts on Smartphones

Published

on

Kindly share this post

Globacom has announced a Valentine Smartphone promotion, which provides incredible savings on a variety of high-end smartphones from top manufacturers including Tecno, Samsung, and Infinix.

Starting on February 9, the promotion provides substantial price reductions on a number of Samsung models, including the Galaxy Z Fold 7, Galaxy A07, Galaxy A56 5G, Galaxy A36 5G, and Galaxy A26 5G. Customers who buy any of the phones will also receive a complimentary travel pouch and charger, as well as up to 18GB of extra data for six months, only available on the Glo network.

Along with other Infinix models, Tecno devices are also offered at attractive discounts, giving customers a large range of smartphones to fit a variety of tastes and price ranges.

The goal of the Glo Valentine promotion is to provide customers with the best possible deals on carefully chosen smartphones that are renowned for their cutting-edge technology, stylish designs, and dependable performance. The offer, which includes alternatives to suit a range of budgets and lifestyles, reaffirms Globacom’s dedication to customer happiness, digital adoption, greater data usage, and client centricity.

The company revealed that the promotion aligned with customers’ expectations during celebratory seasons, when demand is highest for quality smartphones at affordable prices. The company added that its partnership with trusted global and regional brands such as Samsung, Infinix, and Tecno ensures that customers enjoy premium features without compromising on value.

“The Valentine season is about connection, and what better way to stay connected than with a smartphone that fits your needs and aspirations,” the company stated. “This promo gives our customers the chance to get their dream smartphones at some of the best prices of the year, along with generous data bonuses to keep them connected,” the company disclosed.

Customers are encouraged to visit Gloworld outlets nationwide to take advantage of the Valentine Smartphone Promo while stocks last.

 


Kindly share this post
Continue Reading

Telecom

GBB Expands Broadband to 13 Underserved Communities In 2025

Published

on

Kindly share this post

Galaxy Backbone Limited (GBB) has recorded a significant milestone in Nigeria’s digital transformation journey by advancing broadband connectivity to 13 underserved institutions and communities nationwide in 2025, reinforcing its position as the nation’s digital backbone and a trusted partner in national development.

Guided by its mandate to enable a digitally inclusive Nigeria, GBB deliberately extended connectivity to locations within reach of its infrastructure footprint, particularly institutions with strong potential for productive use but limited readiness for immediate commercial engagement. Through this effort, the organisation continues to unlock opportunity, stimulate innovation, and support sustainable growth across critical sectors of the economy.

The expansion reached three Federal Universities, two Local Government Areas, and eight Federal Secretariats, strengthening digital capabilities in education and public administration while enhancing service delivery across the country.

GBB also extended reliable broadband connectivity to strategic and cultural landmarks such as the Nnamdi Azikiwe International Airport, Abuja, underscoring its commitment to supporting national infrastructure that drives economic activity, mobility, and global connectivity.

These deployments highlight Galaxy Backbone’s resolve to bridge the digital divide and empower institutions that shape Nigeria’s future. They demonstrate the measurable national impact of GBB’s infrastructure investments and reflect the tangible progress of the Integrated Digital Transformation Strategy (IDTS), further solidifying the organisation’s role as the platform upon which government institutions and communities can confidently build their digital future.

More importantly, the milestone illustrates that GBB’s work extends beyond technology by enabling education, improving governance, supporting economic participation, and connecting citizens to opportunity.

The initiative aligns with the Federal Government’s broadband penetration objectives and complements national programmes such as Project 774 – Universities’ Hostel Connectivity, ensuring coordinated, scalable, and sustainable impact across the country. Commenting on the achievement, Galaxy Backbone noted that every new connection brings Nigeria closer to a more inclusive digital economy while reinforcing the infrastructure required for innovation and national competitiveness.

As implementation continues, GBB remains committed to expanding access, pushing boundaries, and delivering on the promise of a fully digital nation, with further updates expected as additional phases of the deployment progress.

Galaxy Backbone Limited is the Federal Government’s digital infrastructure and shared services provider, dedicated to delivering secure, reliable, and scalable ICT solutions that support efficient governance, innovation, and sustainable national development.

 


Kindly share this post
Continue Reading

Trending