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Airtel Insurance: When Reliable Service Meets Need of Customers

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Despite the huge benefits that come with insurance, it is a fact that many Nigerians particularly the middle and low-income class do not easily subscribe to it.

Excuses abound when people are asked why they have little or no interest in insurance. Their excuses stem from some the negative impression they have about insurance companies.

While some believe that claims do not get paid on time, others blame it on unaffordability of policies.

No wonder that Nigeria presently has a low insurance penetration. In a special report titled, “Africa Market Review: Gearing up for Sustained Growth”, A.M. Best, the world’s oldest and most authoritative insurance rating and information source, comparing Nigeria’s insurance penetration to countries like Kenya and Morocco (with levels of 3.2 per cent and 2.9 per cent respectively)  explains that, with a population of 174million people, Nigeria is still underinsured.

While reviewing Nigeria’s insurance economy at the last annual seminar of the Chartered Insurance Institute of Nigeria (CIIN), the president, Mr. Bola Temowo in a press statement issued in Benin, stated that:  “86.6 million Nigerians have no form of insurance while 1.3 million adults, representing 1.5 per cent of the entire Nigerian adult population, maintain some category of formal insurance cover.”

However, with the introduction of Airtel Insurance, an innovative package which offers free life and hospital insurance to Airtel subscribers, Nigerians may begin to view insurance from a positive perspective and the apathy could be on a gradual decline to eventually boost insurance culture among Nigerians.

Airtel Insurance was launched last year August by the leading telecoms services provider, Airtel Nigeria in collaboration with Cornerstone Insurance Plc. and MicroEnsure.

It was launched to give a sizeable and strategic segment of the Nigeria population access to life and hospital insurance policies.

The policy offers middle and low-income earners the opportunity and access to life and hospital insurance with increasing benefits based on monthly airtime recharge.

The Airtel Insurance policy is accessible to its subscribers across the country between the ages of 18 – 65 years old.  The scheme is endorsed by the National Insurance Commission (NAICOM).

Since its launch, customers of Airtel Nigeria from all walks of life have benefitted from Airtel Insurance especially as the registration process is made convenient through the subscriber’s phone. Beneficiaries commended the Telco for the initiating Airtel Insurance to ease the complications they unexpectedly encountered.

Early this year, Iyabo Sunmola, a fashion designer in Lagos emerged one of the beneficiaries of Airtel Insurance. She received a cheque of N10, 000 to offset her medical bills after she delivered her baby on 7th January this year.

She was presented her cheque at the Airtel showroom at Oba Akran Ikeja, Lagos. Iyabo, excited to have emerged one of the many beneficiaries of the scheme, explained that she first learnt about the policy through a notification message on her phone.

Also recently, Mr. Omotayo Balogun, a transporter with a haulage company, registered through the USSD and forgot about it until he realised he could use the insurance policy.

“Airtel is worthy of commendation,” he said, for caring for its subscribers beyond the services it offers.

Between October and December last year, many Airtel customers also received hospital cash through Airtel Insurance.

Mr. Augustine Peters, a final year Business Administration (DLI) student in University of Lagos; Mr. Adeniji Owolabi, a self-employed Aluminium structural engineer and Mr. Ojo Aderogba, a stockbroker, received their cheques of N50, 000, and N25, 000 and N25, 000 respectively at the headquarters of Airtel Nigeria, Banana Island, Ikoyi, on Thursday 30th October 2014 to receive their claims. A police man also emerged a beneficiary.

Chief Commercial Officer, Airtel Nigeria, Mr. Maurice Newa, explained that the service showed the telecom’s continued commitment towards making lives better for Nigerians. “This further corroborates Airtel’s commitment to creating a robust platform that helps customers accomplish their professional and personal success and goals in life,” he said.

Registration and Payment Made Easy

To subscribe for the free service, customers are expected to register by dialling a code, and then reply the confirmation message with the intended customer’s name, as requested.

Then subscribers are expected to recharge their Airtel line with a minimum of 1000 naira or, 5000 or 10, 000 naira units before the last day of each month to get an insurance cover for the next month.

The amount recharged each month determines the life cover for the next month. 

Airtel Insurance makes it easy for prompt payment of claims when the need arises. Customers can lay claim to their policy by dialling Airtel customer service on 121 for the documents needed and where to submit them. Payment for claims is made within 72 hours after the required valid claim documents are received.

Cornerstone Insurance and MicroEnsure noted their delight in partnering with the world-loved telecoms brand. Mr. Ganiyu Musa, group managing director of Cornerstone Insurance Plc, said: “That we are grossly under-insured as a nation is very well documented; we are glad to be able to provide a platform for millions of financially excluded Nigerians to enjoy the benefits and peace of mind of insurance – for free.”

In the same vein, Mr. Peter Gross, regional director for MicroEnsure Africa said, “MicroEnsure is proud to be leading the world as a mobile insurance provider, and this launch in Nigeria marks a milestone in free mobile insurance offerings.”

He expressed that, “This combination of insurance products, all offered for free, is unprecedented in the industry here, and we take pride in introducing a cutting-edge micro-insurance product here in Nigeria.”

MicroEnsure is one of the fastest-growing insurance organisations in Africa, presently with 11million customers, 6 million in Africa and with 85% never insured before.

It presently offers mobile insurance for Life, Accident and Hospital through technical service provider to telecom in countries like Tanzanzia, Ghana, Kenya, Senegal, Malawi, Bangladesh, Malaysia and Pakistan.


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E-Financial

Access Holdings Shareholders Approved to Raise N40bn Capital Through Private Placement

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Access Holdings Plc has received the approval of its shareholders to raise additional capital of up to N40 billion or such other amount or their equivalent in foreign currencies, via private placement.

The shareholders gave the approval as part of the special resolutions at Access Holdings Plc Extraordinary General Meeting (EGM) held on Thursday December 18.

In a notice to the Nigerian Exchange Limited (NGX), Access Holdings said the new ordinary shares created in connection with the private placement, will be allotted at a price of N20.25 to one or more investors in such tranches and on such terms and conditions as shall be determined by the Board.

Access Holdings Plc Board of Directors is authorised to consider, negotiate, approve, and finalise the list of potential private placement investors; determine the structure, valuation, modalities, and timeline for the private placement.

The Board was also authorised to consider, negotiate, approve and finalise the list of potential private placement investors; determine the structure, valuation, modalities and timeline for the private placement.

The shareholders also approved for the issued share capital of Access Holdings Plc to be increased from N26 658 billion to N27.646 billion by the creation and addition of 1,975,308,641 ordinary shares of 50 kobo each ranking pari-passu with the existing ordinary shares of the Company.


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Customs Slam 3 Percent Surcharge on Banks over Delayed Revenue Remittance

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Nigeria Customs Service (NCS) has imposed a three per cent surcharge on Deposit Money Banks (DMBs) over delays in the remittance of Customs revenue by designated banks.

Customs Slam 3 Percent Surcharge on Banks over Delayed Revenue Remittance

The development was disclosed by Abdullahi Maiwada, national public relations officer of the Service,  in a statement titled “Nigeria Customs Service Commences Enforcement of Penalties Against Designated Banks for Delayed Remittance of Customs Revenue.”

The agency stated that delays in remitting collected Customs revenue constitute a breach of remittance obligations and negatively impact the efficiency, transparency and integrity of government revenue administration.

Maiwada explained that any Designated Bank that fails to remit collected Customs revenue within the prescribed period will be liable to penalty interest, adding that affected banks will receive formal notifications detailing the delayed amount, applicable penalty and the timeline for settlement.

“The NCS has noted instances of delayed remittance of Customs revenue by some Designated Banks following reconciliation of collections processed through the B’Odogwu platform. Such delays constitute a breach of remittance obligations and negatively impact the efficiency, transparency and integrity of government revenue administration.

“In line with the provisions of the Service Level Agreement (SLA) executed between the Nigeria Customs Service and Designated Banks, the Service hereby notifies stakeholders of the commencement of enforcement actions against banks found to be in default of agreed remittance timelines.

“Accordingly, any Designated Bank that fails to remit collected Customs revenue within the prescribed period shall be liable to penalty interest calculated at three per cent above the prevailing Nigerian Interbank Offered Rate for the duration of the delay. Affected banks will receive formal notifications indicating the delayed amount, applicable penalty and the timeline for settlement.”

Maiwada further advised Designated Banks to strengthen their internal controls, ensure strict adherence to remittance timelines and comply fully with the provisions of the SLA.

He reiterated that the Service remains committed to enforcing accountability, safeguarding government revenue and promoting a transparent and predictable financial system in support of national economic development.

“The Service further notes that persistent or repeated non-compliance with the terms of the SLA may attract additional sanctions, including regulatory and administrative measures, as provided under the Agreement and relevant laws guiding Customs revenue collection.

“The NCS reiterates that prompt, accurate and complete remittance of Customs revenue is a fundamental obligation of Designated Banks. Any payment of collected revenue into unauthorised accounts, whether deliberate or erroneous, will be treated as a serious violation and addressed in accordance with the SLA and applicable legal frameworks.

“Designated Banks are therefore advised to strengthen internal controls, ensure strict adherence to remittance timelines and comply fully with the provisions of the SLA. The Service remains committed to enforcing accountability, safeguarding government revenue and promoting a transparent and predictable financial system in support of national economic development,” he added.


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World Bank to Approve $500m Loan for Nigeria Today

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The World Bank is set to approve a $500m loan to Nigeria on Friday (today) as part of efforts to expand access to finance for micro, small and medium enterprises across the country, according to Punch.

World Bank to Approve $500m Loan for Nigeria Today

The proposed facility, titled the Fostering Inclusive Finance for MSMEs in Nigeria (FINCLUDE) Project, aims to mobilise private capital and promote innovative financial products for small businesses, according to information obtained from the World Bank.

Negotiations on the loan are ongoing, and approval by the World Bank Group’s board is expected on Friday.

The approval, expected on December 19, 2025, will see the World Bank commit $500m to the project out of an estimated total cost of $2.39bn.

Of the World Bank financing, $400m will be provided by the International Bank for Reconstruction and Development, while $100m will come from the International Development Association.

The Federal Government will be the borrower under the arrangement, with the Development Bank of Nigeria serving as the implementing agency with overall responsibility for managing the funds.

The remaining $1.89bn required for the project is expected to be provided by commercial lenders as unguaranteed financing.

According to the World Bank, the FINCLUDE project will leverage the platforms of the Development Bank of Nigeria and its subsidiary, Impact Credit Guarantee Limited, to deepen credit access for MSMEs.

“The proposed FINCLUDE Project leverages the platforms of the Development Bank of Nigeria and its subsidiary, the Impact Credit Guarantee Limited, to drive inclusive MSME finance,” a document from the World Bank read.

“Through these catalytic institutions, the project will deploy a package of complementary, inclusive, and innovative instruments tailored to the diverse needs of MSMEs in Nigeria.”

The World Bank described DBN as “a partner well known to the World Bank with high implementation capacity and a proven track record in designing and executing complex, innovative projects,” noting that its role would be central to the success of the intervention.

The project is structured around three main components. These include the provision of inclusive and innovative MSME finance products, the de-risking and mobilisation of private capital through partial credit guarantees, and technical assistance aimed at modernising and digitising Nigeria’s MSME finance ecosystem.

Under the first component, the World Bank said the project would provide Tier 2 subordinated capital to eligible financial institutions and support the establishment of an MSME investment fund to deliver equity and long-term debt financing to small businesses.

The bank said this approach would help “crowd-in private capital, test market innovations and promote financial sustainability” within the MSME segment.

Also, the project will offer targeted technical assistance to strengthen the capacity of financial institutions, improve regulatory oversight and modernise the MSME finance value chain linking DBN, lenders and entrepreneurs.

In its appraisal report, the World Bank highlighted Nigeria’s ongoing economic reforms, describing the country as being “in a critical transition.”

It noted that the removal of fuel and foreign exchange subsidies, alongside the unification of exchange rates, had begun to stabilise the economy and restore investor confidence.

“These reforms have improved fiscal space, enhanced FX liquidity, and eased inflation to 18 per cent as of September 2025,” the report stated, adding that growth prospects were strengthening, with the International Monetary Fund projecting 3.9 per cent real GDP growth in 2025.

Despite these improvements, the World Bank warned that access to finance remained uneven, particularly for MSMEs, women and the agriculture sector.

It noted that agriculture accounted for just over five per cent of total bank credit in 2024, while high interest rates and shallow credit penetration continued to constrain lending to smaller enterprises.


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