Telecom
Airtel Targets Business Executives with Call Assist
Airtel Nigeria, leading telecoms services provider, has unveiled “Call Assist”; a newphone call management Value Added Service (VAS) specially designed for the convenience of top corporate and businessexecutives.
With the Call Assist service, customers with very busy schedulescantransfer calls from their phones to designated assistantswho will take messages on their behalf when they are busy and cannot take calls.
The assistant can either be a secretary, personal assistant, family member or anyone preferred by the customer.
To sign up for the service, customers can subscribe by sending *464# to the short code 38464 and will be charged N750 per month irrespective of service class or tariff plan.
While speaking on the product, Mr. Dinesh Balsingh, vice president: Segments, Usage & Retention, Airtel Nigeria, noted that the new service offers busy executives the flexibility and freedom to manage incoming calls for them while at social functions or in very serious meetings where it might be difficult to receive calls.
“As an organisation which is committed to providing exceptional services to its customers, we have created this service with the aim of ensuring that our customers never miss important calls again, irrespective of their busy schedule. All they just need do is to assign the call to an assistant who will receive the message and pass it on to them at a more convenient time,” Balsingh said.
The service is available in three options; Live, Controlled and Timed. With the ‘Live’ option, phones of the call owner and hisassistantrings at the same time.
How It Works:
If the call is picked by the call owner and he does not wish to engage in long discussions with the caller, the call can be transferred to the designated assistant bydialling*1. However, if the assistant picks the call and needs to transfer the call to the call owner, then the assistant will need to dial *2 on this phone
Under the Controlled option, the call owner’s phone rings, but he either drops or rejects the call, and the call is automatically transferred to his assistant to talk to the caller.
For the ‘Timed’ option,when the call owner does not pick his call after about 10 seconds, the call is automatically transferred to the assistant.
Customers can also choose to unsubscribe at any point by sending ‘ON’ or ‘OFF’ to 38464.
There is also the option of restricting the service to work only week days (Monday to Friday, from 8am to 5pm) and in that case, the customercan subscribe by sending “ON WD” to 38464, and unsubscribe by sending “OFF WD” to same number.
If customers desire to white-list or privatize a number, such that only theirphonesring when such numbers call, they would be required to send ‘PRIVATE’(and the numbere.g 0708XXXXXXX) to 38464.
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa.
Telecom
QNET Named ‘Direct Selling Company of the Year’ at AfriTECH 4.0 Awards
QNET, a leading global lifestyle and wellness direct selling company, has been honored with the prestigious “Direct Selling Company of the Year” award at the recent AfriTECH 4.0 Conference and Awards.
This recognition underscores QNET’s significant contributions to financial inclusion and e-commerce in Africa.
The award was presented to QNET by Mr. Chike Onwuegbuchi, Co-Convener of AfriTech & ATAEx Awards. Onwuegbuchi commended QNET for its unwavering commitment to empowering individuals and driving economic growth across the continent.
He highlighted the company’s innovative approach to direct selling, coupled with its focus on financial literacy and digital innovation.
Biram Fall, Regional Manager for QNET Sub-Saharan Africa, expressed his gratitude for the recognition.
He emphasized QNET’s dedication to innovation, entrepreneurship, and digital transformation in Africa.
Fall highlighted the company’s impact on the Nigerian economy, particularly through its advanced technology and robust e-commerce platform.
“QNET’s participation in this event further solidified its position as a key player in the region’s digital transformation journey.
“We are committed to staying in Nigeria, our biggest market in Sub-Saharan Africa, and contributing to the region’s development,” Fall stated.
During his keynote speech, Fall underscored QNET’s commitment to empowering individuals through knowledge and skill development.
He highlighted the FinGreen financial literacy program, which has already trained over 1,350 young people in Nigeria to make informed financial decisions.
Fall also emphasized the potential of direct selling to drive economic growth in Africa. “Our e-commerce-driven direct-selling model provides opportunities for income generation across more than 100 countries, helping individuals pursue their goals while contributing to community growth,” he explained.
Addressing the challenges of limited banking infrastructure and cash dependency in Africa, Fall stressed the importance of financial inclusion for e-commerce growth.
He called for collaboration to accelerate financial inclusion and e-commerce growth in Africa, fostering a financially inclusive future for the continent.
Telecom
Martin Ekpeke Honored with Digital Reporting Excellence Award @ATAEx
Martin Ekpeke, Managing Editor of ITPulse, a leading Nigerian online Information and Communications Technology (ICT) news platform, was awarded the prestigious Digital Reporting Excellence Award at the Africa Tech Alliance Excellence (ATAEx) Awards.
The award, presented by Tech Castle Foundation, recognizes Ekpeke’s exceptional coverage of cyber threats, digital privacy, and the evolving online security landscape.
“We are thrilled to honor Martin Ekpeke with the Digital Reporting Excellence Award.
“His insightful reporting has been instrumental in raising awareness about critical digital issues and empowering individuals and organizations to stay informed and protected,” said Chike Onwuegbuchi from Tech Castle Foundation.
Ekpeke expressed his gratitude for the recognition, stating, “I am deeply honored to receive this award.
“It is a testament to the hard work and dedication of the entire ITPulse team.
“We are committed to delivering high-quality, informative content that empowers our readers to navigate the complex digital world.”
The Africa Tech Alliance Excellence (ATAEx) Awards celebrate individuals, businesses, and institutions driving digital transformation in Africa.
This year’s event brought together tech enthusiasts, regulators, and other key stakeholders in the Nigerian ICT ecosystem.
Telecom
NCC Calls on Judiciary to Champion Nigeria’s Digital Transformation
Nigerian Communications Commission (NCC) has emphasized the judiciary’s crucial role in Nigeria’s digital transformation. During the Annual Workshop for Judges on Legal Issues in Telecommunications, Executive Vice Chairman Aminu Maida highlighted the judiciary’s reliance on digital tools to enhance justice delivery.
He stressed the need for special protections for telecommunication infrastructure, which faces disruptions from vandalism, theft, and restricted access.
Maida called for judicial support to implement the Presidential Order designating telecommunications infrastructure as Critical National Information Infrastructure.
This order prohibits unauthorized actions against such infrastructure without a lawful court order.
The judiciary’s role in protecting fundamental rights, enforcing digital contracts, and developing digital jurisprudence is vital for Nigeria’s digital transformation.
Chief Justice of Nigeria, Justice Kudirat Kekere-Ekun, commended the NCC’s efforts to protect consumers from unfair practices and emphasized the judiciary’s commitment to the telecommunications sector.
She highlighted concerns such as cybersecurity risks, consumer data protection, and the need for improved dispute resolution frameworks within the digital economy.
The workshop aims to equip judicial officers with the technical expertise required to address emerging legal challenges in telecommunications.
Nigeria’s digital economy has significant growth potential, with projected revenues of $18.30 billion by 2026, expected to create employment opportunities, reduce poverty, and promote innovation.
The NCC is working with key stakeholders to ensure the seamless implementation of the Presidential Order and to keep Nigeria competitive in the global digital economy.
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