Members of the Association of Nigeria Courier Operators (ANCO) recently, took to the Eleguishi Beach located in Lekki, Lagos, to ponder on issues concerning postal and courier industry in Nigeria, many of which are unhealthy to the sector.

At the a-day retreat covered exclusively by Nigeria CommunicationsWeek, some industry practitioners received thumb-down for negligence on the operational rules of engagement, while ANCO vowed to collaborate with the Federal Government through the Courier Regulatory Department (CRD) of NIPOST to ensure the industry is purged of inadequacies.

Declaring the retreat open, Mr. Siyanbola Oladapo, national president of the Association, said that ANCO executives in agreement with the members deemed it necessary to relax in a serene environment and thinker on how matters concerning the industry can be addressed.

He said they needed an environment devoid of Lagos metropolis “noises” and interferences to mediate on identifiable cases.

What are these cases? He identified some of issues that demand urgent attention to include non-adherence to pricing regulations, unhealthy marketing, independent regulator, and quackery.

On pricing, the Oladapo said, “We are not just the people advocating for strict adherence to minimum price in the industry. Even the registrars and the CRD have urged operators to maintain this stand. CRD came up with the benchmark which we advice every player in the industry to adhere to”.

Nodding in agreement, Ms Lara Okuneye, vice president of ANCO said, “In a relaxed environment, you will be able to discuss freely with your colleagues. One of such issues is pricing. Some people go out there because they do not know what they want; they are just anxious about getting contract. During the process, they end up cutting corners. We want to rebrand the industry. Let them know that this industry is driven my integrity and competence. If you know you are of a royal blood, you wouldn’t behave like a street urchin”.

She alluded to Oladapo’s position that necessitated the retreat, thus, “We came out here to put heads together and muster courage to confront certain issues bedeviling the industry. This is actually the peak of our operations, but people are tensed up. We want them to be relaxed. In other words, we do not want to lose anybody. In doing that, we get to know each other and there are salient points we want to discuss”.

In same light, Imasuen Olajumoke, managing director of Ran Parcel Services limited told Nigeria CommunicationsWeek that, “Presently, we are not enjoying any uniform rate, even though it is there. Courier Regulatory Department (CRD) gave out these rates. Professionally, every courier firm should adhere to the rates. In my company, if we are deliver a parcel for you from Lagos to Maiduguri within 48 hours, N3,500 is the minimum charge. So, the industry needs an enforcement of regulatory rates.

“For ANCO, we can do a lot for the industry by emphasizing that we need to work as a team. The need for us to expand has come”.

Angered by the unceasing unhealthy marketing, scheming and gimmicks coupled with backstabbing, Mr. Okey Ubah, secretary general of ANCO, said that, a situation companies goes at the back to re-negotiate contracts already awarded to another firm, especially without superior and competitive edge, implies that some players are out to ruin others businesses.

“A situation where you have a contract to deliver parcels and as you cannot cover everywhere, it will require you network with your colleagues; the person goes behind to slander you before the client in other to take the advantage.

“Instead, bring up superior argument on why you should be allowed to carry out the delivery, as against such practices of backbiting.

“Secondly, when you expose your industry to the pushes of economic constraints, and that comes mainly from greenhorns, they do not ask how to get the job or channels of delivery. At the end, they will be constrained on how to carry out the delivery.

 “When a job that should cost about N10, because someone is desperate for the venture he goes to negotiate for N5. At the end, he might not be able to deliver, dumps it or goes back for re-negotiation. By that, you are running yourself and the industry down. That is aggressive marketing, unnecessary scheming and inordinate marketing that is bad. In the mean time, you may think that is smartness, but it backfires”.

Oladapo slammed operators who cheapen themselves and berated others who have refused to abide by the rules, especially by registering with NIPOST.

He said, “If you are a professional, you have to abide by the principle, ethics, and rules guiding the profession. Companies tend to underrate the operators due to the economic outlook of the nation. Why some of the operators cause it themselves by disregarding the federal government’s pricing guides. We are saying, although there is no upper limit, but there should be a lower limit. We are trying to enforce it that the industry, might grow.

“It is another way to checkmate quackery: who are given to cutting corners. We have to make difference in the way the society perceives and treats us. We are interested in upholding the objectives, to promote the industry, ‘sanitize’ it and ensure that those who are not part of the reform are not been patronized by the innocent members of the public. There will be sanctions hence we are ready to work with the federal Government through the CRD to achieve the purpose”.

ANCO scribe also questioned the rationale behind some quoted companies that deliberately refuse to hold annual general meetings or print annual reports for their shareholders.

This attitude, he said, has led to hardship on the part of registrars and courier operators who are part of the value chain in the distribution and dispatch of the annual report.

Ubah said, “It shows the general decadence in the society. When you talk about registrars, it is not solely under their purview for annual reports to be printed for shareholders. It involves company secretaries, shareholders association, registrars, Securities and Exchange Commission (SEC), and Nigerian Stock Exchange (NSE). Should any of them compromise it affects others in the chain. The job of the registrars is to ensure the reports are distributed involving the courier firms.

“They do not even have the right to decide the quantity of reports to be printed. Primarily, the shareholders ought to react when their annual reports are not printed; send queries to SEC when they do not print the actual number of annual reports. When companies engage in such shoddy acts, it affects the registrars resources; by implication the courier companies have to downsize, . as breadwinners lose their jobs, people must survive in one way or the others, therefore, crime becomes thrives in the society. It is not advisable for companies to continue to surchange the system through that dubious means. Every shareholder is entitled to an annual report, whether in attendance during the meeting or not.

“The essence of the report is for them to diagnose the company’s performances and determine if to continue investing or otherwise. Such action is illegal and malicious. It has to be taken care of, because it affects businesses and the economy”.

They were agreed that these issues could be things in the past should the Federal Government deliver on its promise to give the industry an independent regulator.

Also speaking to Nigeria CommunicationsWeek, Ranti Shobande, ANCO’s Financial Secretary, said, “We were happy when we heard that the Federal Executive Council (FEC) has approved the moves for the Postal Commission Bill; we thought in a short while the nine (9) years lingering issue will be resolved.

“However, we have not heard from them again; besides, the office of the vice president is expected fine-tune the Bill. Look at a country like Ghana; there is no way you can compare postal sector in Nigeria to Ghana’s industry. Why the foot-dragging? I am beginning to believe vested interests are bent on killing the morale of the operators. But how long shall this continue?

Olajumoke agreed with Shobande’s postulation, adding that, “Countries that understand the positive impact of the postal & courier sector on the economy do not play politics with the sector. Even though they have embraced the internet and its courses, it has not deterred them from appreciating why the postal should be given a face-lift. They deliberately allowed the postal industry operations.

“Apart from the fact not everybody can operate the internet; these countries understand that people who work there should be protected. Outside Nigeria, postal industry receives a lot of attentions and assistance from the government. Until we appreciate that the best way to help this industry is to enact a law for the establishment of an independent body, then we might just be walking about a circle”.

 Meanwhile, Mr. Toyin Adeojo, publicity secretary of the Association, said that, on the interim, the Federal Government should provide CRD with necessary tools to aid her operations; hence the industry must be sanitized before the country could reap from its numerous potentials.
 

—