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ANCO Moves to Save Courier Industry from Unhealthy Practices

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Members of the Association of Nigeria Courier Operators (ANCO) recently, took to the Eleguishi Beach located in Lekki, Lagos, to ponder on issues concerning postal and courier industry in Nigeria, many of which are unhealthy to the sector.

At the a-day retreat covered exclusively by Nigeria CommunicationsWeek, some industry practitioners received thumb-down for negligence on the operational rules of engagement, while ANCO vowed to collaborate with the Federal Government through the Courier Regulatory Department (CRD) of NIPOST to ensure the industry is purged of inadequacies.

Declaring the retreat open, Mr. Siyanbola Oladapo, national president of the Association, said that ANCO executives in agreement with the members deemed it necessary to relax in a serene environment and thinker on how matters concerning the industry can be addressed.

He said they needed an environment devoid of Lagos metropolis “noises” and interferences to mediate on identifiable cases.

What are these cases? He identified some of issues that demand urgent attention to include non-adherence to pricing regulations, unhealthy marketing, independent regulator, and quackery.

On pricing, the Oladapo said, “We are not just the people advocating for strict adherence to minimum price in the industry. Even the registrars and the CRD have urged operators to maintain this stand. CRD came up with the benchmark which we advice every player in the industry to adhere to”.

Nodding in agreement, Ms Lara Okuneye, vice president of ANCO said, “In a relaxed environment, you will be able to discuss freely with your colleagues. One of such issues is pricing. Some people go out there because they do not know what they want; they are just anxious about getting contract. During the process, they end up cutting corners. We want to rebrand the industry. Let them know that this industry is driven my integrity and competence. If you know you are of a royal blood, you wouldn’t behave like a street urchin”.

She alluded to Oladapo’s position that necessitated the retreat, thus, “We came out here to put heads together and muster courage to confront certain issues bedeviling the industry. This is actually the peak of our operations, but people are tensed up. We want them to be relaxed. In other words, we do not want to lose anybody. In doing that, we get to know each other and there are salient points we want to discuss”.

In same light, Imasuen Olajumoke, managing director of Ran Parcel Services limited told Nigeria CommunicationsWeek that, “Presently, we are not enjoying any uniform rate, even though it is there. Courier Regulatory Department (CRD) gave out these rates. Professionally, every courier firm should adhere to the rates. In my company, if we are deliver a parcel for you from Lagos to Maiduguri within 48 hours, N3,500 is the minimum charge. So, the industry needs an enforcement of regulatory rates.

“For ANCO, we can do a lot for the industry by emphasizing that we need to work as a team. The need for us to expand has come”.

Angered by the unceasing unhealthy marketing, scheming and gimmicks coupled with backstabbing, Mr. Okey Ubah, secretary general of ANCO, said that, a situation companies goes at the back to re-negotiate contracts already awarded to another firm, especially without superior and competitive edge, implies that some players are out to ruin others businesses.

“A situation where you have a contract to deliver parcels and as you cannot cover everywhere, it will require you network with your colleagues; the person goes behind to slander you before the client in other to take the advantage.

“Instead, bring up superior argument on why you should be allowed to carry out the delivery, as against such practices of backbiting.

“Secondly, when you expose your industry to the pushes of economic constraints, and that comes mainly from greenhorns, they do not ask how to get the job or channels of delivery. At the end, they will be constrained on how to carry out the delivery.

 “When a job that should cost about N10, because someone is desperate for the venture he goes to negotiate for N5. At the end, he might not be able to deliver, dumps it or goes back for re-negotiation. By that, you are running yourself and the industry down. That is aggressive marketing, unnecessary scheming and inordinate marketing that is bad. In the mean time, you may think that is smartness, but it backfires”.

Oladapo slammed operators who cheapen themselves and berated others who have refused to abide by the rules, especially by registering with NIPOST.

He said, “If you are a professional, you have to abide by the principle, ethics, and rules guiding the profession. Companies tend to underrate the operators due to the economic outlook of the nation. Why some of the operators cause it themselves by disregarding the federal government’s pricing guides. We are saying, although there is no upper limit, but there should be a lower limit. We are trying to enforce it that the industry, might grow.

“It is another way to checkmate quackery: who are given to cutting corners. We have to make difference in the way the society perceives and treats us. We are interested in upholding the objectives, to promote the industry, ‘sanitize’ it and ensure that those who are not part of the reform are not been patronized by the innocent members of the public. There will be sanctions hence we are ready to work with the federal Government through the CRD to achieve the purpose”.

ANCO scribe also questioned the rationale behind some quoted companies that deliberately refuse to hold annual general meetings or print annual reports for their shareholders.

This attitude, he said, has led to hardship on the part of registrars and courier operators who are part of the value chain in the distribution and dispatch of the annual report.

Ubah said, “It shows the general decadence in the society. When you talk about registrars, it is not solely under their purview for annual reports to be printed for shareholders. It involves company secretaries, shareholders association, registrars, Securities and Exchange Commission (SEC), and Nigerian Stock Exchange (NSE). Should any of them compromise it affects others in the chain. The job of the registrars is to ensure the reports are distributed involving the courier firms.

“They do not even have the right to decide the quantity of reports to be printed. Primarily, the shareholders ought to react when their annual reports are not printed; send queries to SEC when they do not print the actual number of annual reports. When companies engage in such shoddy acts, it affects the registrars resources; by implication the courier companies have to downsize, . as breadwinners lose their jobs, people must survive in one way or the others, therefore, crime becomes thrives in the society. It is not advisable for companies to continue to surchange the system through that dubious means. Every shareholder is entitled to an annual report, whether in attendance during the meeting or not.

“The essence of the report is for them to diagnose the company’s performances and determine if to continue investing or otherwise. Such action is illegal and malicious. It has to be taken care of, because it affects businesses and the economy”.

They were agreed that these issues could be things in the past should the Federal Government deliver on its promise to give the industry an independent regulator.

Also speaking to Nigeria CommunicationsWeek, Ranti Shobande, ANCO’s Financial Secretary, said, “We were happy when we heard that the Federal Executive Council (FEC) has approved the moves for the Postal Commission Bill; we thought in a short while the nine (9) years lingering issue will be resolved.

“However, we have not heard from them again; besides, the office of the vice president is expected fine-tune the Bill. Look at a country like Ghana; there is no way you can compare postal sector in Nigeria to Ghana’s industry. Why the foot-dragging? I am beginning to believe vested interests are bent on killing the morale of the operators. But how long shall this continue?

Olajumoke agreed with Shobande’s postulation, adding that, “Countries that understand the positive impact of the postal & courier sector on the economy do not play politics with the sector. Even though they have embraced the internet and its courses, it has not deterred them from appreciating why the postal should be given a face-lift. They deliberately allowed the postal industry operations.

“Apart from the fact not everybody can operate the internet; these countries understand that people who work there should be protected. Outside Nigeria, postal industry receives a lot of attentions and assistance from the government. Until we appreciate that the best way to help this industry is to enact a law for the establishment of an independent body, then we might just be walking about a circle”.

 Meanwhile, Mr. Toyin Adeojo, publicity secretary of the Association, said that, on the interim, the Federal Government should provide CRD with necessary tools to aid her operations; hence the industry must be sanitized before the country could reap from its numerous potentials.
 


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Dufil Takes Donation of Indomie Noodles Cartons to Vulnerable Communities in Abuja and Environ

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In line with its commitment to provide critical support to indigent members of communities around the country in the face of the ongoing economic challenges, Dufil Prima Foods Limited, makers of Indomie Instant Noodles, in partnership with Golan Helps Abuja Food Bank Initiative (GHAFBI) and Meluibe Foundation on Wednesday, April 17 distributed Indomie noodles cartons to vulnerable communities in Kuje and Kubwa Local Government Areas in Abuja.

With the goal of alleviating hunger and supporting communities across Nigeria, Indomie Instant Noodles has committed to donating a substantial quantity of noodle packs to various NGOs working tirelessly to address food insecurity.

These organizations play a crucial role in reaching remote and underserved areas, ensuring that nutritious meals reach those who need them most.

“We are deeply committed to making a positive impact in the communities where we operate,” said Olusola Olayinka Idowu OON, former Permanent Secretary, Budget and National Planning, and the CEO/Founder of GHAFBI.

“At GHAFBI, we believe that everyone deserves access to wholesome and nourishing food. Our partnership with Dufil Prima Foods to donate Indomie Noodles packs is a big step towards addressing food insecurity and supporting vulnerable communities in Abuja”, said Idowu who was also the former National Conveyor, UN Food System Dialogues in Nigeria.

Speaking in the same vein, Obialunanma Nnaobi-Ayodele, Executive Director, The Meluibe Empowerment Foundation, expressed her gratitude to Indomie Noodles for the partnership. “Our vision as an NGO is to change the world one step at a time, by providing relief and support to vulnerable communities.

This is achieved through collaborations and partnerships, one of which is what we have done with Indomie Noodles. We remain grateful for their support through this food relief initiative”, she said.

By partnering with NGOs, Indomie Instant Noodles works closely with local leaders and community heads in directly engaging with rural communities to distribute noodle packs and provide immediate relief to families facing hunger and ensuring that food assistance reaches those who are most in need, especially in hard-to-reach areas.

“We are grateful for the opportunity to collaborate with NGOs and community leaders to make a meaningful difference in the lives of people facing food insecurity”, said Temitope Ashiwaju, Group Corporate Communications and Events Manager, Dufil Prima Foods Limited. “Together, we bring hope, love and relief for all”.

The community leaders and some of the beneficiaries also expressed their immense gratitude to Indomie for the support, stressing the impact the products donated will have in alleviating hunger in their communities.

Speaking at the outreach centre, His Royal Highness, Muhammed D. Jibril, Community Leader of Gbazango Community in Kubwa Local Government Area said: “I am very grateful to Indomie Noodles for coming to our aid in these challenging times. I pray for more expansion and growth for the business and may God bless Indomie Noodles”.

Other communities who benefited from the product donations include Wunmi, Tondo, Godoji and Shazhi communities in Kuje Area Council of Abuja.

Dufil Prima Food’s donation of Indomie Noodle packs underscores its commitment to corporate social responsibility and its dedication to supporting communities in need. By providing essential food relief, Dufil Prima Foods is contributing to the well-being and resilience of vulnerable populations in Nigeria.

Indomie Instant Noodles remains dedicated to bringing joy to mealtimes and making a positive impact in communities around the world.


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Verra Certifies d.light’s Clean Cookstove Projects in Sub-Saharan Africa

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A series of pioneering projects by d.light, the global provider of transformational household products and affordable finance for low-income households, to distribute 600,000 energy-efficient clean cookstoves in Kenya, Nigeria, and Uganda have been officially certified by global verification body Verra.

This certification confirms the d.light projects as trusted, verified sources of high-quality carbon credits in the voluntary carbon markets (VCMs).

The d.light projects aim to simultaneously reduce carbon emissions, tackle indoor air pollution, and reduce deforestation through the sale of highly efficient biomass cookstoves subsidized by the revenues from the sale of carbon credits.

Since their launch in late 2022, the projects have positively impacted more than one million lives and are projected to transform more than three million lives by 2025.

Commenting on the news, Karl Skare, d.light’s Chief Product and Strategy Officer, emphasized the projects’ positive impact, “With these projects, we’re not just addressing environmental concerns but also enhancing quality of life for millions.

“Each project underscores d.light’s commitment to practical, innovative solutions that address both environmental and social challenges, as part of our mission to transform the lives of one billion people by 2030.”

Each year, domestic cooking emissions contribute more than two percent of total global GHG emissions and up to 25 percent of anthropogenic black carbon emissions.

Highly energy-efficient cookstoves solve this problem by reducing biomass use by up to 70 percent compared to traditional cooking methods, cutting emissions of both carbon dioxide and black carbon.

The d.light projects are expected to reduce emissions by up to 12 million tons, contributing to climate change mitigation. These emissions reductions will be registered as carbon credits in the voluntary carbon market.

As well as reducing emissions, clean cookstoves are also a benefit to public health. According to the World Health Organisation, exposure to smoke from cooking fires causes an estimated 3.2 million premature deaths worldwide each year and is still one of the predominant causes of pollution-related illness and death in Africa.

In Uganda, for example, less than one percent of the population has access to clean cooking, household air pollution is the one of the largest risk factors for death and disability.

In addition, switching from traditional three-stone open fires to cleaner, energy-efficient cookstoves significantly reduces deforestation and reduces threats to wildlife and biodiversity caused by habitat loss.

Skare explained, “By subsidizing energy-efficient cookstove costs through carbon financing, d.light makes clean cooking accessible to more households, which in turn leads to healthier living conditions and conserves natural resources as well.

“Our projects in Kenya, Nigeria and Uganda are models of how sustainable investments can yield multiple co-benefits, aligning with global efforts to combat climate change and also promoting socio-economic development.

Skare added, “d.light now has projects certified by both Gold Standard and Verra, the world’s two leading certifiers of carbon credits. Organizations looking for ways to offset their own emissions can be confident that when they purchase carbon credits in d.light’s clean cooking projects in sub-Saharan Africa, they are investing in transformative initiatives that reduce harmful emissions, improve people’s health and quality of life, and help conserve the environment as well.”

 


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Remedial Health Unveils New App with Digital POS to power operations for Africa’s Neighbourhood Pharmacies

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Remedial Health, a health tech startup that develops solutions to make Africa’s pharmaceutical value chain more efficient has unveiled an updated version of its customer-facing app, designed to function as an operating system for neighbourhood pharmacies and Proprietary Patent Medicine Vendors (PPMVs) across the continent.

The new app comes with a digital POS terminal to support payment collection, virtual business accounts to receive payments, an in-built barcode scanner feature for recording product sales and store-switch functionality to enable the seamless management of multiple stores, as well as inventory management solutions for restocking and easily identifying short-dated products.

The app also offers comprehensive financial reporting to manage profit and loss, and data analytics to inform decision making.

Despite accounting for 85 per cent of retail medicines sold in Africa’s pharmaceutical industry (projected to reach $70 billion market size by 2030), the absence of bespoke digital tools to manage their unique sales and inventory management needs means neighbourhood pharmacies and Proprietary patent Medicine Vendors (PPMVs) are unable to run their operations as effectively and profitably as possible.

At the same time, the reliance on paper-based inventory and sales management processes means manufacturers have limited empirical insights into customer behaviour to inform their decisions on production and distribution.

The new Remedial Health app has been designed specifically for healthcare businesses in Africa, with tailored features that have been designed to support effective decision making to drive business growth and profitability.

Starting in Nigeria, healthcare businesses can access vetted medicines, and manage their sales and inventory on one easy-to-use platform, freeing up time and capacity to effectively serve their customers and communities.

The app also enables Remedial Health to provide consolidated, real-time data on market behaviour to manufacturers for increased profitability and better decision-making across the value chain.

According to Samuel Okwuada, CEO, and co-founder of Remedial Health, “Neighbourhood pharmacies and PPMVs represent the frontline of healthcare delivery in Africa but they have historically been left to their own devices to figure out how to be efficient and profitable.

“Our mission is to empower these essential service providers with the tools they need to manage day-to-day operations and seamlessly run their practices effectively. We spent a lot of time interacting with our customers in the process of delivering this product and the feedback has been great.

“We are excited by the opportunity to get the app into the hands of pharmacies and PPMVs across the country to support their ongoing success, as well as the health and wellbeing of the nation”.

In 2023, Remedial Health sold more than 300 million individual packs of medicines to 7,500 hospitals, neighbourhood pharmacies and PPMVs across all 36 states of Nigeria.

Its customers also improved their profits by 30 per cent on average, with access to more than 8,000 vetted products at the same, or better than, open-air medicine market prices.

They can also access same-day delivery and leverage inventory financing to minimise cash-flow friction for routine orders and maximise sales opportunities.


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