Connect with us

Telecom

Angry Shittu Berates Telcos Over Poor Customer Service

Published

on

GSM coys.jpg
Kindly share this post

Mr. Adebayo Shittu, minister of Communications, has lamented the way and manner Nigerians, especially women, are been treated by the telecommunications companies, in their desperate bid to comply with the Nigerian Communications Commission (NCC) directive for the registration of all SIMs in use.

NCC has severally threatened to deal with erring companies, even as MTN Nigeria was slammed with mega fine of $1trillion for failure to deactivate over five million subscribers.

Shittu threatened that the Ministry will deal with erring companies henceforth.

But, the operators are saying that the Minister ought to look beyond the cultural and religious aspects, as there are several factors to be considered of the process.

However, Shittu through Mr. Victor Oluwadamilare, his special assistant (Media), ‎expressed displeasure on the process, “following the barrage of mind-boggling complaints by subscribers across the country.

“The Minister’s office had been inundated with several complaints from Nigerians, particularly women in veil, the way they were being treated, sometimes humiliated by workers of the telecommunications’ companies nationwide, the statement added‎.

The Minister listed the complaints to include “women in purdah dresses were requested to remove their veils in the public, despite the request by such women that a place should be provided out in a public glare for only female officials to attend to them, adding that all entreaties failed but rather they were alledely accused of being Boko Haram agents and they were refused registration after several altercation that ensued in some of the registration centres”.

Shittu who frowned at the development, urged the telecommunications companies involved to accord maximum respects their feminine nature and religious dispositions; moreso, since the Nigerian Constitution had guaranteed the right to freedom of thought, conscience and religion of all citizens and that such rights could never be violated by executive or administrative lawlessness, highhandedness and insentivity.

The Minister ‎said that Nigerians deserve unreserved apology from the affected telecommunications companies, adding that it is inhuman and unacceptable to treat Nigerians in a cruel manner, as it is a universal maxim that rights of even minorities are respected worldwide.

He therefore, urged the telcos to train and retrain their workforce on the right and more civilised ways of treating their customers, adding that sanctions may be applied against any erring company that refused to comply with the policies of the Nigerian Government under the “Change Agenda” of President Muhammadu Buhari.

“The inhuman treatment meted out to the Nigerians in the course of the ongoing SIM re-registration exercise in the country, where subscribers were made to suffer untold hardships, mostly in the scorching sun and unbearable conditions are no longer acceptable, ” Shittu warned, adding that, “it is no longer business as usual”.

Responding to the Minister’s statement, Engineer Lanre Ajayi, president, Association of Telecommunications Companies of Nigeria (ATCON), told Nigeria CommunicationsWeek that he believes the Minister’s statement as an observation which telcos will investigate.

Ajayi said, “Since Barrister Shittu assumed office I have viewed him as someone who is well travelled; therefore, he will not act in a manner that will disrupt the SIM re-registration. The process has to be look at holistically and not from cultural point of view.

“And, the Minister should be aware that the telcos are passing through the same economic challenges like other sectors. They are toiling daily to keep the quality of service better; while issues on forex and other industry issues have continued to bug them.”

Nevertheless, the Minister lamented the lackadaisical attitude of the affected companies in the treatment of their subscriber, blaming their conduct on the years of impunity under which they had operated without any serous checks.

“If the exercise of smaller countries like Rwanda were anything to go by, where operators play according to the rules and where infractions are usually met with stiff penalties, telecom companies in the country have to brace up or face the brunt of their inadequacies,” the Minister warned.

 

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

NCC Bars Ex-Officials from Joining Telecom Firms for 5 Years

Published

on

Kindly share this post

Nigerian Communications Commission (NCC) has introduced strict corporate governance rules that will bar its top officials from taking up roles in telecom companies they regulate until five years after leaving office.

NCC Bars Ex-Officials from Joining Telecom Firms for 5 Years

Under the new Corporate Governance Guidelines for the Communications Industry, the Chairman, Executive Vice-Chairman, and Board Commissioners, both executive and non-executive, are barred from being appointed to any position in a licensed telecom company until five years after their exit from the Commission.

Similarly, Directors of Departments at the NCC face a three-year cooling-off period before they can take jobs with any licensee under the Commission’s supervision.

The move, announced on August 11, 2025, seeks to enhance transparency, accountability, and ethical standards in Nigeria’s fast-growing telecommunications industry.

Departmental directors face a three-year cooling-off period before joining any licensee under the agency’s oversight.

This policy aims to prevent conflicts of interest and ensure impartial regulation.

By creating a clear separation between regulators and the industry, the NCC hopes to curb undue influence and maintain public trust.

]The guidelines reflect a global trend in regulatory bodies enforcing cooling-off periods.

Similar measures exist in industries like finance and energy to safeguard against regulatory capture.

For Nigeria’s telecom sector, this is a significant step toward aligning with international best practices.

The NCC’s new framework also targets telecom operators’ internal governance.

Board chairmen or vice-chairmen are barred from holding executive powers or serving as MD/CEO of a licensee.

Former board chairmen and non-executive directors must wait five years before assuming executive roles in the same company or its affiliates.

Additionally, no more than two family members can serve on a licensee’s board simultaneously.

These measures aim to promote balanced board structures and reduce nepotism.

Dr Aminu Maida, executive vice-chairman, NCC, emphasised the importance of these reforms.

“Corporate governance is no longer a soft requirement. It is now a strategic imperative,” he said during the guidelines’ launch in Lagos.

Maida highlighted that robust governance correlates with better business performance, citing an NCC internal review. Companies with strong governance frameworks consistently outperform peers in service delivery, financial management, and regulatory compliance.

Nigeria’s telecom sector is a cornerstone of its digital economy. With over 222 million active mobile subscriptions as of Q1 2025, the industry supports critical sectors like finance, healthcare, and education.

However, challenges like cybersecurity threats, energy shocks, and rising consumer demands have exposed governance weaknesses. The NCC’s new rules aim to address these by fostering transparency, accountability, and innovation.

The guidelines apply to all communications companies holding individual licences and paying Annual Operating Levies (AOL) under the AOL Regulations 2022.

The NCC has indicated flexibility in applying the rules across different licence categories, with phased compliance measures to be communicated in writing. While the rules may cause short-term disruptions for operators, the NCC insists that long-term benefits, like improved service quality and market trust, will outweigh these challenges.

 


Kindly share this post
Continue Reading

Telecom

Airtel, Vodacom sign Network Infrastructure Agreement to Drive Digital Inclusion

Published

on

Kindly share this post

Airtel Africa and Vodacom Group have announced a strategic infrastructure sharing agreement in key markets including Mozambique, Tanzania and the Democratic Republic of Congo (DRC), subject to regulatory approvals in the various countries.

The agreement marks a transformative milestone in promoting digital inclusion and expanding access to reliable connectivity across Africa.

The initial partnership focuses on sharing fibre networks and tower infrastructure, to accelerate the roll-out of digital services in these markets, increasing connectivity for customers while reducing operators’ infrastructure costs and improving speed to market.

By leveraging existing infrastructure, the collaboration aims to deliver improved connectivity, faster internet speeds, and more reliable services. This will not only enhance customer experience but also assist with providing access to digital services for a broader population, particularly those in underserved areas, helping to bridge the digital divide in Africa.

Vodacom Group’s chief executive officer Shameel Joosub said: “Providing connectivity to empower people is at the core of our strategy. Our partnership with Airtel Africa is a proactive step forward in creating a sustainable, inclusive, and connected digital future for the continent.

Through infrastructure sharing, we can provide cost-effective services to more people, more rapidly, ensuring that no one is left behind in the digital age. As we fulfil our ambition to connect 260 million customers by 2030, the need for scalable and cost-efficient network solutions becomes increasingly significant.

This partnership provides us with the opportunity to narrow the digital divide, empowering more individuals and communities through digitalisation across the continent. It is aligned with our purpose to connect for a better future,” concludes Joosub.

Airtel Africa’s chief executive officer Sunil Taldar said: “This partnership is aligned with our unwavering commitment to delighting our customers by always making our network available to them even in the remotest locations.

“Working with Vodacom, we will open greater access to digital and financial opportunities which will transform the lives of our customers while complying with all regulatory requirements.

“Even as competitors, it has become a business imperative for us to collaborate in the provision of critical infrastructure required to build resilient network with strong capacity to support the emerging digital technologies as well as the growing need for data-enabled products and services.

“Accelerating the deployment of fibre connectivity is a key enabler in the acceleration of 4G and 5G technologies in Africa to deliver the high-speed, low-latency, and reliable connections needed for modern digital applications.

“This partnership allows for further opportunities for both operators to enhance network performance, extend coverage, and increase mobile, fixed, and financial services leveraging a broader footprint on the continent.”


Kindly share this post
Continue Reading

Telecom

Truecaller Crosses 100m Users in MEA Region

Published

on

Kindly share this post

Truecaller, a global caller ID and spam prevention platform, has reached 100 million active users in the Middle East and Africa (MEA) region, representing a 19% year-over-year increase.

According to the platform, the region’s main markets include Egypt, Nigeria, South Africa, Kenya, Algeria, Ghana, and Jordan.

Truecaller is routinely utilised on 20% to 45% of connected cellphones in these areas, including Android and iOS devices, according to the business.

The app has gained traction across the African continent with its concept of resolving communication issues for individuals and businesses by blocking unsolicited calls.

It has also collaborated with local businesses, forming major partnerships including a recent cooperation with Telecom Egypt to change consumer communication and experience by providing safe, customised, and seamless calling experiences.

Truecaller’s CEO, Rishit Jhunjhunwala, stated that the service has grown organically in markets such as MEA and India due to the mobile first environment, which uses a user’s mobile number as the primary identifier of calls. He under-lined that the MEA market provides a growth-enabling environment.

“We’re continuing to strengthen our organisation and our partnerships in the region, because we believe that the MEA is poised for significant growth for many years ahead,” said Jhunjhunwala.


Kindly share this post
Continue Reading

Trending