Connect with us

Telecom

Angry Shittu Berates Telcos Over Poor Customer Service

Published

on

GSM coys.jpg
Kindly share this post

Mr. Adebayo Shittu, minister of Communications, has lamented the way and manner Nigerians, especially women, are been treated by the telecommunications companies, in their desperate bid to comply with the Nigerian Communications Commission (NCC) directive for the registration of all SIMs in use.

NCC has severally threatened to deal with erring companies, even as MTN Nigeria was slammed with mega fine of $1trillion for failure to deactivate over five million subscribers.

Shittu threatened that the Ministry will deal with erring companies henceforth.

But, the operators are saying that the Minister ought to look beyond the cultural and religious aspects, as there are several factors to be considered of the process.

However, Shittu through Mr. Victor Oluwadamilare, his special assistant (Media), ‎expressed displeasure on the process, “following the barrage of mind-boggling complaints by subscribers across the country.

“The Minister’s office had been inundated with several complaints from Nigerians, particularly women in veil, the way they were being treated, sometimes humiliated by workers of the telecommunications’ companies nationwide, the statement added‎.

The Minister listed the complaints to include “women in purdah dresses were requested to remove their veils in the public, despite the request by such women that a place should be provided out in a public glare for only female officials to attend to them, adding that all entreaties failed but rather they were alledely accused of being Boko Haram agents and they were refused registration after several altercation that ensued in some of the registration centres”.

Shittu who frowned at the development, urged the telecommunications companies involved to accord maximum respects their feminine nature and religious dispositions; moreso, since the Nigerian Constitution had guaranteed the right to freedom of thought, conscience and religion of all citizens and that such rights could never be violated by executive or administrative lawlessness, highhandedness and insentivity.

The Minister ‎said that Nigerians deserve unreserved apology from the affected telecommunications companies, adding that it is inhuman and unacceptable to treat Nigerians in a cruel manner, as it is a universal maxim that rights of even minorities are respected worldwide.

He therefore, urged the telcos to train and retrain their workforce on the right and more civilised ways of treating their customers, adding that sanctions may be applied against any erring company that refused to comply with the policies of the Nigerian Government under the “Change Agenda” of President Muhammadu Buhari.

“The inhuman treatment meted out to the Nigerians in the course of the ongoing SIM re-registration exercise in the country, where subscribers were made to suffer untold hardships, mostly in the scorching sun and unbearable conditions are no longer acceptable, ” Shittu warned, adding that, “it is no longer business as usual”.

Responding to the Minister’s statement, Engineer Lanre Ajayi, president, Association of Telecommunications Companies of Nigeria (ATCON), told Nigeria CommunicationsWeek that he believes the Minister’s statement as an observation which telcos will investigate.

Ajayi said, “Since Barrister Shittu assumed office I have viewed him as someone who is well travelled; therefore, he will not act in a manner that will disrupt the SIM re-registration. The process has to be look at holistically and not from cultural point of view.

“And, the Minister should be aware that the telcos are passing through the same economic challenges like other sectors. They are toiling daily to keep the quality of service better; while issues on forex and other industry issues have continued to bug them.”

Nevertheless, the Minister lamented the lackadaisical attitude of the affected companies in the treatment of their subscriber, blaming their conduct on the years of impunity under which they had operated without any serous checks.

“If the exercise of smaller countries like Rwanda were anything to go by, where operators play according to the rules and where infractions are usually met with stiff penalties, telecom companies in the country have to brace up or face the brunt of their inadequacies,” the Minister warned.

 

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

MTN Nigeria Crowns Ayo Benzi Winner of Next Afrobeats Star

Published

on

L-R: Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria; Ayodeji Benson, Winner, Next Afrobeats Star Reality Show (Season 1) and Emamoke Ogoro, General Manager, Brand and Communication, MTN Nigeria, at the grand finale of the Next Afrobeats Star Reality Show (Season 1), held at the Ultima Studios, Lekki, Lagos on Saturday, December 13, 2025.
Kindly share this post

MTN Nigeria, in collaboration with ONErpm and Ultima Studios, has announced Ayodeji Benson, popularly known as Ayo Benzi, as the winner of the maiden edition of the Next Afrobeats Star reality show.

MTN Nigeria Crowns Ayo Benzi Winner of Next Afrobeats Star

L-R: Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria; Ayodeji Benson, Winner, Next Afrobeats Star Reality Show (Season 1) and Emamoke Ogoro, General Manager, Brand and Communication, MTN Nigeria, at the grand finale of the Next Afrobeats Star Reality Show (Season 1), held at the Ultima Studios, Lekki, Lagos on Saturday, December 13, 2025.

The grand finale, held on Sunday night at Ultima Studios in Lekki, Lagos, marked the climax of a nationwide talent search that began in September with over 15,000 aspiring musicians.

After weeks of auditions, mentorship, and rigorous training, five finalists – Ayo Benzi, Dave Cash, Kaeko, Somto O’Laker, and Lucky Yay – battled for the top prize in a high-energy showcase of performance and artistry.

At the end of the electrifying contest, Ayo Benzi emerged victorious, securing a ₦150 million music deal. Dave Cash was named first runner-up with ₦100 million, while Kaeko, Somto O’Laker, and Lucky Yay received ₦75 million, ₦50 million, and ₦25 million respectively.

Throughout the season, contestants were mentored by leading Afrobeats producers Sarz, Puffy Tee, P Prime, and Andre Vibez. Benzi, who was part of Puffy Tee’s team, credited the mentorship programme for sharpening his craft and stage presence.

Speaking at the event, Onyinye Ikenna-Emeka, Chief Marketing Officer of MTN Nigeria, said the initiative reflects the company’s commitment to youth empowerment and cultural expression.

“The Next Afrobeats Star platform is about creating real opportunities for young Nigerians and giving their talent the structure, visibility, and support it deserves.

“Afrobeats continues to place Nigeria on the global cultural map, and MTN is proud to be enabling the next generation of artists who will take this sound even further,” she said.

She added that the finale was not just a competition but a celebration of growth and readiness for the global stage.

In his acceptance speech, Ayo Benzi described the victory as a defining moment in his career.

“A big thank you to MTN. From the audition days, the treatment MTN has given us has been amazing. God bless the brand,” he said.

The finale also featured guest performances by Afrobeats stars Iyanya and Bella Shmurda, adding glamour to the night and reinforcing the show’s connection to the wider music ecosystem.

With the successful conclusion of the season, MTN Nigeria and its partners reaffirmed their role in championing youth ambition, supporting creative industries, and shaping the future of Nigerian music through platforms that turn potential into opportunity.


Kindly share this post
Continue Reading

Telecom

T2 Faces NCC Probe in Benue Over Major Service Outage in 9 LGAs

Published

on

Kindly share this post

T2, formerly known as 9mobile, is under investigation by the Nigerian Communications Commission (NCC) in Benue State for an undisclosed incident disrupting USSD, SMS, voice, and data services across nine local government areas.

T2 Faces NCC Probe in Benue Over Major Service Outage in 9 LGAs

T2

The affected areas include Ado, Agatu, Gwer East, Gwer West, Konshisha, Obi, Ohimini, Okpokwu, and Otukpo, as detailed in an advisory on the NCC Major Outages Portal, which tracks significant disruptions reported by Mobile Network Operators (MNOs) and Internet Service Providers (ISPs).

Neither T2 nor its public relations firm, Chain Reactions, has responded to inquiries on the outage’s cause or restoration efforts as of this report.

The NCC’s continued reference to the operator as 9mobile, months after its public rebranding to T2 in August 2025, has sparked questions about whether the name change was formally notified to the regulator.

This probe aligns with NCC mandates requiring operators to disclose major outages, their impacts, and timelines for fixes, with compensation obligatory for disruptions exceeding 24 hours under the Consumer Code of Practice Regulations.

Industry watchers note that such incidents, often linked to fibre cuts, power failures, or infrastructure faults, underscore ongoing challenges in Nigeria’s telecoms sector, particularly amid T2’s subscriber losses post-rebrand. NCC vows transparency via its portal to hold operators accountable and protect consumers.


Kindly share this post
Continue Reading

Telecom

NCC Unveils Draft 5-Year Spectrum Roadmap, 60 GHz License-Exempt Guidelines to Boost Broadband, Innovation

Published

on

Kindly share this post

Nigerian Communications Commission (NCC) has unveiled two pivotal regulatory draft documents aimed at reshaping Nigeria’s communications sector over the next five years and fast-tracking deployment of ultra-high-speed wireless technologies.

NCC Unveils Draft 5-Year Spectrum Roadmap, 60 GHz License-Exempt Guidelines to Boost Broadband, Innovation

NCC

In a public notice dated December 19, 2025, and issued pursuant to its mandate under the Nigerian Communications Act (NCA) 2003, the Commission published the Draft 5-Year Spectrum Roadmap for the Communications Sector (2025–2030) and Draft Guidelines for the Use of the 60 GHz License-Exempt Band for Multi-Gigabit Wireless Systems.

Both documents are accessible on the NCC website for stakeholder review, with the roadmap outlining strategic spectrum planning, allocation, and management to optimise utilisation, support emerging technologies like 5G and IoT, expand broadband access, and align with global best practices.

The Spectrum Roadmap emphasises four core pillars: bridging the digital divide through low-band spectrum and satellite services, attracting investments via flexible licensing models, enhancing service quality with mid-band optimisation, and fostering innovation in areas such as direct-to-device connectivity and secondary spectrum trading.

It sets ambitious targets including universal 4G coverage nationwide, 50 per cent 5G penetration in state capitals, and average broadband speeds of 100 Mbps by 2030, while addressing rising data demand through band refarming and efficient management.

Complementing this, the 60 GHz Guidelines establish a license-exempt framework for the 57–66 GHz band, enabling multi-gigabit speeds up to 10 Gbps for short-range applications like WiGig, fixed wireless access, enterprise connectivity, urban broadband, and backhaul solutions.

The rules mandate NCC type approval for equipment, site registration for outdoor use, and interference mitigation measures, while prohibiting wide-area networks to safeguard primary users.

In line with Section 58 of the NCA 2003, NCC invites comments from industry operators, equipment manufacturers, consumer groups, and the public, with submissions due by Friday, January 16, 2025, via email to [email protected], [email protected], and [email protected].

The notice, signed by Mrs Nnenna Ukoha, Head of Public Affairs, stresses that stakeholder inputs will refine the frameworks to drive innovation, investment, competition, and sustainable growth in Nigeria’s telecoms ecosystem.


Kindly share this post
Continue Reading

Trending