Telecom
Angry Shittu Berates Telcos Over Poor Customer Service

Mr. Adebayo Shittu, minister of Communications, has lamented the way and manner Nigerians, especially women, are been treated by the telecommunications companies, in their desperate bid to comply with the Nigerian Communications Commission (NCC) directive for the registration of all SIMs in use.
NCC has severally threatened to deal with erring companies, even as MTN Nigeria was slammed with mega fine of $1trillion for failure to deactivate over five million subscribers.
Shittu threatened that the Ministry will deal with erring companies henceforth.
But, the operators are saying that the Minister ought to look beyond the cultural and religious aspects, as there are several factors to be considered of the process.
However, Shittu through Mr. Victor Oluwadamilare, his special assistant (Media), expressed displeasure on the process, “following the barrage of mind-boggling complaints by subscribers across the country.
“The Minister’s office had been inundated with several complaints from Nigerians, particularly women in veil, the way they were being treated, sometimes humiliated by workers of the telecommunications’ companies nationwide, the statement added.
The Minister listed the complaints to include “women in purdah dresses were requested to remove their veils in the public, despite the request by such women that a place should be provided out in a public glare for only female officials to attend to them, adding that all entreaties failed but rather they were alledely accused of being Boko Haram agents and they were refused registration after several altercation that ensued in some of the registration centres”.
Shittu who frowned at the development, urged the telecommunications companies involved to accord maximum respects their feminine nature and religious dispositions; moreso, since the Nigerian Constitution had guaranteed the right to freedom of thought, conscience and religion of all citizens and that such rights could never be violated by executive or administrative lawlessness, highhandedness and insentivity.
The Minister said that Nigerians deserve unreserved apology from the affected telecommunications companies, adding that it is inhuman and unacceptable to treat Nigerians in a cruel manner, as it is a universal maxim that rights of even minorities are respected worldwide.
He therefore, urged the telcos to train and retrain their workforce on the right and more civilised ways of treating their customers, adding that sanctions may be applied against any erring company that refused to comply with the policies of the Nigerian Government under the “Change Agenda” of President Muhammadu Buhari.
“The inhuman treatment meted out to the Nigerians in the course of the ongoing SIM re-registration exercise in the country, where subscribers were made to suffer untold hardships, mostly in the scorching sun and unbearable conditions are no longer acceptable, ” Shittu warned, adding that, “it is no longer business as usual”.
Responding to the Minister’s statement, Engineer Lanre Ajayi, president, Association of Telecommunications Companies of Nigeria (ATCON), told Nigeria CommunicationsWeek that he believes the Minister’s statement as an observation which telcos will investigate.
Ajayi said, “Since Barrister Shittu assumed office I have viewed him as someone who is well travelled; therefore, he will not act in a manner that will disrupt the SIM re-registration. The process has to be look at holistically and not from cultural point of view.
“And, the Minister should be aware that the telcos are passing through the same economic challenges like other sectors. They are toiling daily to keep the quality of service better; while issues on forex and other industry issues have continued to bug them.”
Nevertheless, the Minister lamented the lackadaisical attitude of the affected companies in the treatment of their subscriber, blaming their conduct on the years of impunity under which they had operated without any serous checks.
“If the exercise of smaller countries like Rwanda were anything to go by, where operators play according to the rules and where infractions are usually met with stiff penalties, telecom companies in the country have to brace up or face the brunt of their inadequacies,” the Minister warned.
Telecom
NCC Asks Telcos to Make Budgetary Provisions for Cybersecurity

Nigerian Communications Commission (NCC) has directed telecommunications operators to make dedicated budgetary provisions for cybersecurity as part of efforts to strengthen the resilience of Nigeria’s communications infrastructure against the growing wave of cyber threats.

The directive forms part of the Commission’s Cyber Resilience Framework for the Nigerian Communications Sector (CRF-NCS), which introduces new governance, risk management and operational requirements aimed at safeguarding the country’s critical telecommunications infrastructure from increasingly sophisticated cyberattacks.
Under the framework, all licensed telecom operators are expected to establish formal cybersecurity governance structures, dedicate adequate financial resources to cyber resilience programmes, and integrate cybersecurity into their enterprise-wide risk management processes.
The Commission said operators must ensure cybersecurity investments are no longer treated as optional operational expenses but as strategic business priorities necessary to protect network infrastructure, customer information and the country’s digital economy.
According to the NCC, licensees are expected to allocate sufficient budgets to support cyber risk assessments, security technologies, staff training, incident response capabilities, continuous monitoring and compliance with regulatory requirements.
The framework also requires operators to designate senior executives responsible for cybersecurity oversight.
At the same time, boards of directors are expected to provide strategic direction and ensure adequate funding for cyber resilience initiatives.
Speaking on the need for a stronger cybersecurity regime during the unveiling of the framework, Abraham Oshadami, executive commissioner, Technical Services, NCC, said, “Given the increasing digitalisation of services, the rapid growth of data exchange, and the sophisticated nature of modern cyber threats, the need for a robust, adaptive and inclusive cybersecurity framework has become more urgent.”
He added, “Both state and non-state actors are targeting essential sectors—including ours—through coordinated cyber and physical attacks. These attacks frequently target control systems and data integrity, underscoring the critical risks posed to operational technology (OT), especially in our sector.”
“As cyber threats evolve, they endanger not only system performance but also human safety, amplifying the severity and consequences of disruptions to vital communications infrastructure. Cybersecurity now encompasses human safety and must address the real risk to people’s lives when a system is attacked or compromised.”
The Commission further stated that operators are required to develop comprehensive cybersecurity implementation plans, conduct periodic risk assessments, establish business continuity and disaster recovery procedures, and regularly test their cyber defence capabilities.
In addition, the framework makes cyber incident reporting compulsory. Licensees must inform the NCC’s CSIRT of any major cybersecurity breach within four hours of discovery, and provide a thorough post-incident analysis after mitigation is complete.
Telecom
Glo Leads Internet Growth Figures in Nigeria for May

Digital solution provider, Globacom has recorded the highest Internet subscriber growth among Nigeria’s major telecom companies for the month of May.

Data from the Nigerian Communications Commission, NCC, Nigeria’s total Internet users increased to 157 million in May, up from 154.3 million in April. That is a growth of 2.67 million users in one month.
Globacom led the market by adding about 1.2 million new Internet subscribers. This means Glo was responsible for almost half of all new Internet users in May.
The company’s subscriber base grew from 15.5 million in April to 16.8 million in May. Airtel came second with 1.07 million new users, moving from 54.8 million to 55.8 million. MTN added 382,894 users to reach 83.5 million.
T2 Mobile, formerly 9mobile, recorded no growth for the second month in a row. Its subscriber base remained at 802,534. This is despite its roaming agreement with MTN, which was approved almost a year ago to help T2 customers use MTN’s network in areas with poor coverage.
Industry experts say Glo’s strong growth is due to its ongoing network upgrade. Since last year, the company has been building new base stations, expanding its fibre network, and adding thousands of new 4G sites across cities and rural areas.
The upgrades have improved voice and data quality for customers, while Globacom remain committed to providing better network experience and affordable Internet services to more Nigerians.
Telecom
MTN Paid 600Bn in Taxes in H1 2026 – Kadri, MTN CFO

MTN Nigeria’s half-year 2026 performance reflects more than revenue growth, highlighting the wider economic activity generated through tax payments, infrastructure investment and shareholder returns.

Kadri, MTN CFO
Beyond its financial results, the telecommunications operator said it continues to channel substantial resources into expanding network infrastructure, meeting statutory obligations and delivering value across its stakeholder ecosystem.
The company disclosed that it paid more than ₦600 billion in taxes, customs duties, regulatory levies and other statutory obligations over the past year.
It also invested over ₦1.6 trillion in capital expenditure since January 2025 to expand network capacity and improve service quality, while declaring an interim dividend of ₦26 per share for shareholders.
Speaking on Arise News’ Global Business Report, MTN Nigeria’s Chief Financial Officer, Modupe Kadri, explained that the company’s earnings are shared across several stakeholders before returns reach investors. “For every one naira of revenue, about 24 kobo becomes profit.
“The government receives over ₦600 billion through taxes and levies, operating costs account for a significant portion of our revenue, and every participant within the ecosystem benefits from the value we create,” he said.
According to the Nigerian Communications Commission (NCC), telecommunications remains one of the largest contributors to Nigeria’s Gross Domestic Product, supporting digital financial services, education, healthcare, commerce and public services. Continued investment by operators has also been identified as critical to expanding broadband access and improving digital inclusion across the country.
Kadri noted that shareholder returns remain an important part of MTN’s capital allocation strategy, but stressed that they represent only one aspect of the company’s broader economic contribution.
“Even when we declare dividends, the government still receives withholding tax, while we continue investing heavily in our network because sustaining quality service requires ongoing capital commitment,” he said.
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