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Apple Warns Nigerian Consumers on Grey Market Dangers

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Core group Africa, Apple’s official value added distributors for sub-Saharan Africa has advised Nigerian consumers to avoid buying grey Apple products from unauthorized resellers, as these products do not honour warranty agreement and deny consumers of the full buyer’s benefits.

Rutger-Jan van Spaandonk, Chairman, Core Group Africa, who made this appeal while addressing press men in Lagos recently, noted that countless technology consumers and buyers of Apple products in Nigeria who fail to purchase the devices through official channels like the Apple iStore, Ikeja Mall and other authorized resellers are denied of the full Apple experience like outright product replacement in cases of factory fault, authentic two-year warranty,  after sales support, access to well trained personnel, device set-up training and others.

He stated that Apple products such as the iPhone, iPad and MacBook are the most desired in emerging markets especially in the smartphones segment because Apple has revolutionized the mobile computing industry and delivers the most amazing experience consumers have ever had with technology.

‘For our customer, Apple devices are investments and we always striving to ensure they get great value for money. Because we understand this, we want Apple customers to purchase our devices with guaranteed peace of mind and access technology that truly impacts lives,” Spaandonk noted.

He explained further that, grey products are a rampant situation in which marketers smuggle non-counterfeit but mostly refurbished products into the country without the permission of the intellectual property owners or paying all necessary taxes and customs duties.

Though a grey product tends to be cheaper, it is not in the customer’s best interest. It is usually not the standard version, has no record with manufacturer’s exports, neither are there provisions for warranty, spare parts, consumer education, product set-up and after sales support.

The sellers do not pay custom duties or make false declarations at entry point.  

‘Though the combination of economy strapped consumers seeking very low prices and unauthorized traders eager for huge profits present this compound problem to both brands owners and the government at large, the undiscerning consumers are the worst hit.’

“We are constantly looking for innovative ways to ensure our customers get the most out of their Apple products and experience. They are also excited about the fact that Apple iOS device offers free system upgrade annually to the latest operating system. That is like getting a new phone every year. This is why consumers who use genuine Apple products do not try anything else.”

The Core Group boss illustrated further that buying grey product is like having an unregistered birth in your country which would lead you to be tagged an illegal migrant and denied of all benefits of authentic citizenship. When you require it the most, grey would disappoint you and deny you the best Apple experience because the products did not go through the official channel.

He noted that the company is having talks with relevant officials and agencies towards collaborating to check the issue of grey and fake. He enjoined Nigerian consumers to patronize only official Apple dealers and the iStore to get the best value for money.

“We appeal to Nigerians to patronize the iStore and the authorized resellers to get the best value for their hard earned money, enjoy authentic warranty documentation and experience and help generate genuine revenue for government. We are already in talks with relevant officials and agencies towards collaborating to check the issue of grey and fake.

“Quality conscious Nigerian consumers should enjoy the amazing Apple store experience as well as obtain full peace of mind. With the full two years warranty offered by Apple iStore and the world class sales and technical team, Nigerians should resist the temptation of buying grey products from unauthorized resellers.” Added Spaandonk.

Core Group Africa is the official Value Added Distributor (VAD) for Nigeria, Ghana and Angola and acts as the dedicated full-service brand custodians, managing a brand’s presence from end-to-end, taking care of logistics, distribution, sales, marketing and support.

iStore, Ikeja Mall is the home of all official Apple devices and accessories offering customers with world class Apple products with genuine warranty, after sales support, spare parts, and training.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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LG Electronics Showcases Advanced HVAC Solutions at Mega Clima Nigeria 2026

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LG Electronics reaffirmed its position as a leading innovator in climate control and energy-efficient air conditioning solutions with its participation at Mega Clima Nigeria 2026, the 9th International Air Conditioning and Refrigeration Exhibition recognized as the largest HVAC+R sector show in West Africa.

Held at the Landmark Centre, Lagos, the three-day exhibition brought together global manufacturers, distributors, contractors, engineers, and industry stakeholders to explore the future of heating, ventilation, air conditioning, and refrigeration technologies across the region.

As one of the featured exhibitors at the event, LG leveraged the platform to showcase a range of advanced HVAC solutions designed to address the growing demand for smarter, more energy-efficient, and scalable cooling systems across residential, commercial, and industrial environments.

With West Africa’s HVAC sector continuing to evolve alongside rapid urbanisation, infrastructure growth, and increasing attention to sustainability, Mega Clima has become a strategic meeting point for conversations around innovation, efficiency, and climate-responsive technologies. The 2026 edition featured over 100 global brands, thousands of professional visitors, technical workshops, and networking opportunities, further positioning the exhibition as a key industry platform within the region.

Showcasing Smart Climate Solutions for Residential and Industrial Needs

At the LG exhibition booth, visitors and stakeholders engaged directly with a range of the company’s advanced HVAC technologies, including the LG Multi V.5 and Multi VS systems, both designed to deliver high-performance cooling while optimising energy consumption.

Speaking during the exhibition, Business Development Manager, LG Electronics Nigeria, Ifeoluwa Babarinsa, highlighted the adaptability and efficiency of the showcased systems, particularly their ability to support multiple indoor units while maintaining low energy consumption.

According to him, the LG Multi V.5 system is designed primarily for industrial and large-scale commercial applications, while the Multi VS system is tailored toward residential use cases, providing flexible solutions for varying environmental and operational demands.

A major highlight of the systems is their scalability, with both solutions capable of connecting to as many as 64 indoor units, offering increased operational flexibility across different building types and installation requirements.

The exhibition also featured several indoor HVAC solutions compatible with the VRF systems, including the Round Cassette, Ceiling Concealed Type Units, and Four-Way Cassette Units.

Particular attention was drawn to the Round Cassette unit, which was presented as an innovative cooling solution suitable for spaces without conventional ceiling structures. The unit also demonstrated enhanced airflow performance through its round-flow air distribution system and faster cooling capabilities.

Through live demonstrations and product engagement sessions, LG provided visitors with practical insight into how modern HVAC technologies can improve comfort, operational efficiency, and energy management across residential and commercial spaces.

Reinforcing LG’s Commitment to Energy Efficiency and Innovation

LG’s participation at Mega Clima Nigeria 2026 reflects the company’s broader commitment to delivering technologies that align with evolving consumer and industry needs, particularly in markets where energy efficiency and sustainable infrastructure are becoming increasingly important.

As conversations around environmental sustainability and smart infrastructure continue to shape the future of the HVAC industry, the exhibition provided an opportunity for LG to reinforce the role of intelligent climate solutions in supporting long-term energy optimisation and building performance.

The company’s showcased systems emphasised not only cooling performance, but also operational efficiency, adaptability, and user-focused design, qualities that continue to define LG’s approach to innovation across both consumer and commercial categories.

“This year, we showcased our inverter product range alongside advanced HVAC solutions that reflect LG’s continued commitment to innovation, energy efficiency, and smarter climate control technologies. One of the key highlights was our AI-powered VRF solution, the Multi V i, which represents the next phase of intelligent cooling systems we are introducing into the Nigerian market. As the headquarters of LG Electronics West Africa, Nigeria remains a strategic hub for us, and we remain committed to expanding access to innovative solutions that meet the evolving needs of customers and businesses across the region.”

LG’s presence at the exhibition also reflected its continued investment in engaging industry professionals, technical experts, and business stakeholders through platforms that encourage collaboration, knowledge exchange, and technological advancement within the HVAC sector.

Positioning Technology as a Driver of Smarter Living and Infrastructure

Beyond product displays, Mega Clima Nigeria 2026 created a broader conversation around the future of climate control technologies within rapidly developing urban environments. From commercial buildings and hospitality spaces to residential infrastructure, the demand for efficient and intelligent cooling systems continues to grow across the region.

By participating in one of West Africa’s most influential HVAC exhibitions, LG demonstrated its readiness to support this growth through solutions that combine advanced engineering, smart functionality, and energy-conscious performance.

The exhibition further reinforced LG’s philosophy of creating technologies that improve everyday experiences while supporting the broader goals of efficiency, sustainability, and modern living.

As the HVAC industry continues to evolve across Africa, LG remains committed to delivering solutions that not only respond to present demands, but also anticipate the future needs of businesses, homes, and infrastructure across the continent.


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FG Unveils AI Public Services Platform

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Federal government has launched GovGuideNigeria, an artificial intelligence (AI)-powered digital platform designed to streamline access to public service information through WhatsApp and the web.

The platform consolidates information from more than 35 federal ministries and over 60 government agencies, marking a significant step in Nigeria’s drive to expand AI-enabled public infrastructure and digital government services.

According to Bosun Tijani, Nigeria’s minister of communications, innovation and digital economy, the initiative aims to simplify interactions with government services, particularly for underserved communities that often face challenges navigating complex public-sector systems.

Developed in collaboration with the National Centre for Artificial Intelligence and Robotics, Meta, and Publica AI, GovGuideNigeria uses conversational AI to provide real-time responses via WhatsApp and a web interface in English, Hausa, Igbo and Yoruba.

Sade Dada, head of public policy at Meta, said the multilingual rollout highlights the growing use of natural language processing within African public institutions to improve digital inclusion and broaden access to services.

Ignatius Willie, chief executive of Publica AI, said the platform demonstrates how Africa’s next generation of digital public infrastructure can be developed locally using African languages.

GovGuideNigeria is intended to address longstanding challenges in Nigeria’s public information system, where citizens often struggle to access reliable guidance because of fragmented government websites, poor communication channels and the expense of travelling to physical offices.

Through AI-driven automation, users can obtain information on immigration procedures, documentation requirements, public programmes and agency-specific services through chat-based interactions.

The launch also reflects Nigeria’s broader ambition to integrate AI into digital governance, while strengthening partnerships between government agencies, global technology companies and local AI startups to modernise public service delivery.


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Australian Court Upholds Fine Against X Over Child Safety Compliance Failures

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An Australian federal court has upheld a fine against social media platform X over failures to comply with child internet safety regulations, bringing to an end a three-year legal dispute between the company and Australian authorities.

Australian Court Upholds Fine Against X Over Child Safety Compliance Failures

The case stemmed from a demand issued in February 2023 by Australia’s online safety regulator, the eSafety Commission, requesting detailed information on how the platform, then known as Twitter, was combating the spread of child sexual abuse material online.

Following the platform’s transition to X under billionaire entrepreneur Elon Musk, regulators accused the company of submitting incomplete responses to repeated requests for information.

A federal court had earlier ruled in October 2024 that X was legally obligated to comply fully with the notice issued by the regulator.

On Thursday, the court ordered the company to pay a fine of 650,000 Australian dollars (approximately 464,900 U.S. dollars).

Federal Justice Michael Wheelahan said the penalty was necessary to ensure compliance by large technology firms.

“A penalty near the maximum is appropriate in the case of the respondent, which is a substantial corporation, so that it operates as a real deterrent and is not simply a cost of doing business,” he said.

Australia has emerged as one of the leading countries advocating stricter regulation of major technology platforms.

The country recently introduced world-first legislation aimed at banning children under the age of 16 from accessing certain social media platforms.

Countries including France, United Kingdom and Canada are reportedly considering similar measures following consultations with Australian authorities.

Reacting to the judgment, eSafety Commissioner Julie Inman Grant said transparency remained essential in holding technology companies accountable.

“Meaningful transparency is critical to holding technology companies to account,” she said.

“This is not only a key part of our work as Australia’s online safety regulator, it also provides the Australian public with important information about how these companies are tackling the worst-of-the-worst content on their platforms,” she added.


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